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05 July 2016 Mathew
This Airline is the worst airline ever. My itinerary was from Maurtius to Frankfurt on the 04th July. It was supposed to leave MRU at 7:55 am, and we arrived at the airport 3 hours prior. However, the flight was delayed , it was delayed from the previous flight. The staff from Mru already knew that there was a problem with the flight from FRA to MRU. I believed that they should inform us before, because the flight did an emergency landing in Greece at 1am Mauritius time. THE FLIGHT WAS DELAYED FOR 22HOURS FROM MRU. We waited 22hous without accommodations. I missed my sister's wedding, Thanks Condor Worst Airline. For 22hours staffs did not make any announcements for any updates. If you pick this airline please be careful when book your flight, make sure they have flight every single day. HOPE WE DONT HAVE THE SAME PROBLEMS WHEN RETURN. My advice, its better you pay a little bit extra to get a better service.
27 April 2016 Guest
Most terrible airlines of nowadays. Service - ZERO ! even ---1000. not adequate and very stupid stuff. Not professional, not polite, not operative, not honest, stingy and stupid stuff and company policy ! II wish soon and total bankruptcy for this company.
02 October 2015 Guest
HORRIBLE EXPERIENCE! Airline outsourced plane/flight to a charter company. Complaints haven't been addressed in over 8 weeks. On the flight over the Atlantic, my girlfriend experienced severe heart pain and was treated by the crew in mid flight [given oxygen, nitroglycerin pills, etc]. After several hours of treatment and consultation with on ground medical team, the airline and crew made a decision to make an emergency landing in Gander, Canada so that emergency medical team could board the plane and further examine her. Once on the ground, the medical team decided that she needed to go to a hospital for further testing. During this time, the onboard crew assured us that everything would be fine. Asked us to focus primarily on going to hospital and addressing the medical emergency. They assured us that the airline would help us get home to Florida after the emergency was over and she was discharged from the hospital. Unfortunately nobody from the airline [Condor or Omni] was very helpful. When we contacted Omni, they said that since they subcontract from Condor, that we must contact Condor for them to help us. When we contacted Condor, they said there was nothing that they could do to help and that we were on our own to find our own way back to Florida. We were told that they don't fly out of Gander. We knew that, since the reason we had landed there was a medical emergency. We thought that maybe they could help with rebooking us with another airline. No, they would not help with that. We had to find our own hotel and our own flights home. So while at the hospital, we had to find our own hotel and our own flights home. The only suggestion that they made, was that we could submit the receipt for everything to Condor after the flight home and ask for reimbursement. Now that we are home, we called Condor and are being told that we should contact Omni. We keep feeling like both airlines are giving us the runaround. WHAT A HORRIBLE EXPERIENCE!! Not only did we have to deal with a very stressful medical emergency, but later had to deal with the stress of finding lodging and trying to find and pay for our flight back to Florida while in a totally different country! And now neither airline wants to take responsibility for helping us again in trying to recover our expenses to get back home to Florida. We cannot believe how poorly we were treated and left us stranded in another country!! We filed a complaint with Condor 2 months ago and they do not respond. When we call to follow up they don't help. Won't allow us to talk to a manager and keep telling us to wait because complaints can take over 6 weeks to respond to. Although it has been 8 weeks, they still won't offer further assistance. I am sure that they hope that we will just forget about this and give up. This airline is completely untrustworthy. You arrive at the airport and find out they outsourced the flight to a charter company with old planes. And god forbid, you have an unplanned event....do not expect this airline to help or even address any complaints. We would NEVER recommend this airline to anyone and will NEVER fly this airline again!! They are horrible!!
28 August 2015 Guest
I live in SE Florida and we may get hit by a hurricane NLT Monday. I have a flight leaving late Tuesday. I called Condor and asked their rep what if I cannot get to the Fort Lauderdale airport because of storm damage and the plane leaves without me. I asked him what would happen if this flight was canceled. He could not answer either question. He said to call after the storm strikes. It was of little use to tell this negative IQ person that we will more than likely loose power and communications. I asked this guy about the Lufthansa flight they booked for me from Italy. I wanted to know about a refund for this flight if I cannot make the flight. He said I was on my own. I have never had an airlines treat me this way. I booked a business Condor round trip ticket last May. In August Condor sends me an email saying they contracted the flight to OMNI air and there is no business class. They also informed me that instead of returning to Fort Lauderdale as originally booked the plane will land in Miami. Wonderful. I guess I should be glad the plane was not diverted even further away. I wonder why the plane cannot land in Fort Lauderale ? I paid for a Condor flight and they put me on a no-name charter plane. My last comment is about Condor’s website. I have never seen an airline have such a terrible website like Condor’s. I regret already using this airlines.
24 August 2015 Verdad
DON'T BOOK WITH CONDOR!! IMPOSSIBLE TO REBOOK! I booked a flight by Condor in direction of Punta Cana- Vienna, for the date 16th of September 2015. I bought this ticket with the the Premium Class Plus option for around 90 US$ EXTRA, because I knew that I might have to rebook my flight for an other day. This additional option cost me a lot, but as I read the Terms and conditions I thought that it will allow me to rebook my flight without problem. I have to rebook my ticket from the 16th of September 2015 to 9th or 10th of September 2015. After I bought my flight ticket from a Visa carD, I had to cancel that account due to the lack of necessity, as I had an other account to use. I read through carefully the Terms and conditions, and it never contained the information, that I have to use the same bank account to rebook my flight. On the 13th of August 2015 from 15:23 CET I spent more than an hour talking to the international service center in Germany that I had to call from the Dominican Republic, to different agents, and also the billing department, and neither of them could provide a proper solution for my case. On the 13th of August 2015 from 15:23 CET I spent more than an hour talking to the international service center in Germany that I had to call from the Dominican Republic, to different agents, and also the billing department, and neither of them could provide a proper solution for my case. As this important information about the rebooking was not visible anywhere on the website, neither during the booking process. I've also wrote a complaint weeks ago, and I didn't get any reply beside the automatic one.
20 August 2015 Lor
after a 3 hr drive to the SEATTLE Airport, waiting in a long line we were greeted by a wonderful host. Being very hesitant, because we had never flown this airline before I thought these are wonderful people that work here. Boy was I ever disappointed !!!!! Upon getting into our seating they where so small (econemy) still spending $6000.00 dollars !!!! We had ordered special meals (they never delivered) My son was with crutches and treated very rudely . The food we received was terrible and cheese was MOLDY !!!!!!! I showed this to the stewardess and she just shrugged her shoulders, without an apology, no offer of another meal, or any other compensation. Now remember this is a 10 and 1/2 hr flight !!!! We arrived starving, with cramps everywhere (from small seating) and very dissapointed. OUR FLIGHT BACK: Arrived 3 hrs early at airport after getting up at 4am and driving 3 hrs. I was greated by a VERY RUDE German woman that would NOT speak to me about our trip, finally I asked my husband to speak to her. She said we had to pay 400.00 more Euros because our luggage was over weight !!! After a long discussion we moved our things around to other suit cases and she said now you can pay 100.00 Euros. !!!!! MY QUESTION IS HOW CAN WE BE CHARGE FOR THIS WHEN WE ONLY MOVED OUR THINGS AROUND TO THE SAME SUIT CASES (NOTHING WAS EVER TAKEN OUT OR LEFT AT THE AIRPORT?) THAT WERE OVER WEIGHT IN THE FIRST PLACE !!!!! WAS STILL CHARGE 100.00 EUROS.!!!! WHAT IF WE WOULD OF PAID 400.00 EUROS????? This is the biggest scam I've ever encountered in my life !!!!! WE well never fly this airline again and well make it a point to tell as many as possible...........and I well add we are a family of 4 that has been flying back and fourth to Germany every year some time twice a year, for over 40 years !!!!!
08 June 2015 Laurence Pesquie
DO NOT FLY CONDOR I am going to ask for full refund one month before departure. One month before departure Condor changed flights for departure at early times 7.00 am and 6.am for return. This is a fraud as they caught customers on conditions they cannot respect and do not propose any compensation, refund, ... Now I read report on this forum on worst flight experience. If anyone has solution to do something serious against this company. I am at the beginning of my experience with Condor, I worked before in the airline business and I am decided to act strongly against such bad actors in the sector.
15 December 2014 Mon
Worst flight experience ever. The only thing they don´t charge you during the long haul flight is rudimentary non-optional meal. Not that it mattered. After I found one huuuge green mold on the bread, I lost my appetite anyway :-)
08 October 2014 Guest
WE FLY BUSINESS VERY OFTEN SINCE WE HAVE BUSSINESS IN KENYA AND GERMANY BUT TO MY SUPRISE OF LATE THE STUFF ON PHONE ARE VERY RUDE AND DONT CARE EVEN WHEN U CALL TO BOOK A FLIGHT ITS LIKE A BOTHER AND A BIG BOTHER MANY TIMES THEY BANG THE PHONE ON YOU 2 TIMES FOR MY HUSBAND ITS SAD THERE ARE NO DIRECT FLIGHTS TO NAIOBI FRANKFURT WE WOULD NOT TRAVEL WITH THEM
11 September 2014 Guest
the check-in desk staff were unacceptable, they didnt let me into the aircraft because of they dont have any idea of how to manage it, i bought another ticket, i will never ever fly with them again, and i dont suggest to any fly with this * company http://condorairlinesreviews.com/
05 August 2014 Guest
DO NOT FLY CONDOR, at least on long-haul trips. Condor is a regional carrier that is trying to extend its reach by linking up with regional carriers in other countries. Due to a family crisis, I purchased a ticket on this airline through an online travel agency. I was not able to see my ticket rules until after I had purchased a non-refundable ticket. I found out only too late that Condor does not allow any changes to your trip once you have begun. Unlike all major international carriers, YOU CANNOT CHANGE YOUR TRAVEL DATES. As those of us who have traveled widely know, it is axiomatic that travel plans change. I was ping-ponged back and forth between Condor US and Condor Germany for 30 hours, with calls to the travel agent in between, only to be told that nothing can be changed. Compared to Cathay Pacific, United, Lufthansa, Lan Chile, and other airlines, working with Condor is like smashing your head into a wall. Their telephone personnel are unhelpful. CONDOR IN GENERAL (in flight and on land) IS RUDE, UNHELPFUL, AND UNFRIENDLY. Acting the way they did with me, their personnel would be fired in the US, Japan, Taiwan, or any of the countries where I have worked. Service is just not a consideration. Apparently Germany has a high tolerance for being poorly treated by businesses.Unfortunately, you may think I am complaining, curmudgeon-like. I only mean to spread the truth about Condor. As a seasoned traveler, Ph.D, successful businessman, I highly DIS-RECOMMEND Condor. Please spend a little more and fly with a major carrier. James J.
18 June 2014 Guest
The worst airline no customer service The FAA should shut them down for Good. US customers be aware this airline will charge you extra fees for every thing .You should better of of traveling in Sprite airlines in the USA than this airline. **************The worst customer service Canadian call center and Germany**************
29 November 2013 szalay michal
Hello i have not my luggage lost in Munich 22.nov.2013 flight to Cancun phon nr. 421915571670 hotel The Royal Playa del Carmen
08 October 2013 Guest
Flight: Vienna to Frankfurt (Lufthansa), Frankfurt-Washington D.C. (Condor) Upon arrival to Frankfurt the departure screen showed my Condor flight was 2 hours delayed. No big deal. I arrived at the new departure time and we were called to board, except we didn't actually board, we were just moved into a small room near the gate. Literally as soon as the last person presented their ticket an announcement was made "the flight is delayed, we have no information." I asked the gate agent simply if the plane was in Frankfurt or still on the way from another destination. She replied "we have no idea." An hour later I called customer service to inquire about other flight options since I had a meeting the following day. Customer service said they could do nothing and that I should write a formal letter of complaint, which didn't solve my immediate problem of getting to Washington. I asked the desk again if the flight was in Frankfurt or not and she snapped at me "we don't know, it's not my problem, I'm going home." At this point the flight was 5.5 hours late. I asked for my bags to be returned and called Lufthansa to arrange a flight the following day. I then waited 2 hours for my bag. Condor wasted 24 hours of my time, made me miss my meeting and I ended up spending 1,200 euro on a last minute flight and hotel (in addition to the Condor ticket). A few days later I sent a formal letter of complaint to Condor and received no reply. After 3 weeks I emailed them and received a reply saying that they would "refund me 3/4 of my fare." I have since written back that was unacceptable but have yet to hear back. Obviously I will never fly with Condor again.
24 September 2013 Jeremy Wilson
If you care about your money, your comfort, or to actually arrive at your destination then avoid Condor like the plague! I was headed out of country for emergency surgery and Condor charged me twice for one ticket. Because I was out of the country recovering from surgery I didn't check my credit card statement and had automatic payments setup. When I returned (there was a problem with that too), I read my statement which showed two charges for the same amount! I called my credit card company and they said there is nothing they can do because the time frame had expired. I fought with Condor customer service (more like the rejection hotline) to no avail. They don't care. Why should they? At the time I could drive in any car for 12 hours with only moderate discomfort in my back, but even with the Condor "Comfort" Class seating was in extreme pain the entire way. The seats were pathetic, horrible. I feel like I would have been more comfortable sitting in bleachers for 11 hours. To top it all off I required handicap assistance and I have never seen any company care less about its customers. I must have hobbled my crippled self over to that counter 7 times to ask when the wheelchair I requested would arrive. They finally got there, but not before I missed my next flight. Being handicapped I could not simply walk to my next gate. I had to spend the night in yet even more extreme pain in the airport because the next flight was obviously the next day, which then made me miss my next flight, which I had to purchase another ticket for. Let me repeat: 1. If you care about your money then fly with a reputable company because Condor will fraud you out of anything they can. 2. If you care about your comfort then fly somewhere else. They have the most uncomfortable seats I have ever sat in and I hear their non-"comfort" class seating is even worse. 3. If you care about reaching your destination on time then fly with another airline. Once they have your money Condor no longer cares about you. You are nothing more than a seat on a plane they can squeeze money out of, morally or immorally.
26 August 2013 Customer Service
JOSEPH RYOBA : Dear Sir. I am a Tanzanian and I live in Arusha city, which is near to the Kilimanjaro International Airport ,which is one of your routes for cargo flights. I have a cargo weighting 220kg in China and I need to ship it to Kilimanjaro International Airport. Would you please let me know if you have a cargo flight from China to Kilimanjaro International Airport. Or if you have a connection agreement with another Airline from China. Please advise me what I can do. Regards, Joseph Ryoba. Tanzania E-mail: email@example.com Dear Joseph, Thank you for contacting our Airline. Of course, we can ship your cargo direct from Beijing or Shanghai to Frankfurt and from Frankfurt to Kilimanjaro. What exactly are you shipping? Please be honest. Regards, William H. Brauhmenbaur Customer Services
26 August 2013 Guest
Regina Rusnjak : t the present I am very unhappy with this airline. I told Airticketsdirect that I neededto postpone my trip from October5th 2012 to April 19th 2013. all indications werAe therethat Condo flugdienst would allow this. I know my ticket was a non-refundagle ticket by I requested that change 2 months prior to my departure date. Now airticketsDirectis, which I expected, to keep my money but are also going to charge me 150 dollars for cancelling the airline and 150 dollars for administration cost. It is outrageous. I would be glad to pay this 300 dollars plus another 200 dollars for the difference the flight is in April but AirticketsDirect says that Condor flugdienst won't allow for this change. 6BJSBL I broke up with my boyfriend whom I was going to visit andnow the visit is not taking place and I have nowhere togo should I take the flight in October nor the money. Take the money and run Regina!
01 August 2013 JOSEPH RYOBA
Dear Sir. I am a Tanzanian and I live in Arusha city, which is near to the Kilimanjaro International Airport ,which is one of your routes for cargo flights. I have a cargo weighting 220kg in China and I need to ship it to Kilimanjaro International Airport. Would you please let me know if you have a cargo flight from China to Kilimanjaro International Airport. Or if you have a connection agreement with another Airline from China. Please advise me what I can do. Regards, Joseph Ryoba. Tanzania E-mail: firstname.lastname@example.org
31 July 2013 Guest
Please avoid at all costs! We arrived at our destination. Aside from that, this airline caused us great frustration at every turn: (1) my wife and I were given incorrect directions and made to wait in unnecessary lines at our transfer; (2) they split up our seats so that we could not sit together; (3) they lost our luggage; (4) they mis-filed our missing luggage report; and (5) provided absurdly poor customer service whenever we tried to get help - all they did was to tell us to complain on their website. Air travel is a complicated service and I expect that things will go wrong sometimes. The most important thing for me is how an airline deals with a problem when it arises. I have flown dozens of airlines all around the world, and I can honestly say that Condor has been the worst by far. Airlines are too big for any one customer to have leverage over, but we can, collectively, vote with our money. I implore any would-be customer to reconsider their plans with Condor. I would not recommend flying with them even if the flight was free. It just isn't worth it because you'll be left to fend for yourself if anything goes wrong.
29 November 2012 Barbara Steinhanses
Flight rating - good - in time, friendly service Food - the noodles are an insult to the tongue !!! Please either charge 1 Euro more and put at least some decent sauce onto them or just forget about this ... Stuff
09 October 2012 Regina Rusnjak
I retract any statement made by me on this blog as I was in touch directly with the company and unfortunately they have nothing to do with airtickets direct. Had I booked my flight with Condor Flugdienst directly this situation would have been resolved entirely differently. So here I apologise to Condor Flugdienst I hope that I may be able to book a flight with them directly next year. Sincerely yours Regina
06 October 2012 Regina
I would have liked to have taken my posponed trip from July19th to Augsut 9th 2013 but since this is out of the range of postponement of allowable time I am forced to let you have the money. The first flight out of Calgary is on June 4th 2013 and the people that I want to visit will not be home in june so what can I do? I guess I will lose all the money I paid the travel agency name Airtickets direct. Most likely they will also ding me another three hundred dollars in penalty fees. I certainly will not every do business with Airtickets Direct nor will I ever consider flying with Condor Flugdienst. Due to this fiasco I am losing about 2000 dollars. I know it is my fault but I needed to let someone know. I hope the money I paid for the airfare will cover the penalties. Sincerely yours Regina Rusnjak
13 September 2012 xiao/guoxing
07 September 2012 Regina Rusnjak
t the present I am very unhappy with this airline. I told Airticketsdirect that I neededto postpone my trip from October5th 2012 to April 19th 2013. all indications werAe therethat Condo flugdienst would allow this. I know my ticket was a non-refundagle ticket by I requested that change 2 months prior to my departure date. Now airticketsDirectis, which I expected, to keep my money but are also going to charge me 150 dollars for cancelling the airline and 150 dollars for administration cost. It is outrageous. I would be glad to pay this 300 dollars plus another 200 dollars for the difference the flight is in April but AirticketsDirect says that Condor flugdienst won't allow for this change. 6BJSBL I broke up with my boyfriend whom I was going to visit andnow the visit is not taking place and I have nowhere togo should I take the flight in October nor the money.
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