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Delta Air Lines Discussion

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12 October 2017 Jammy

I think Delta is far better than American Airlines. I wonder when it will become #1 airlines. I believe it won't be long enough for Delta to catch up with AAL, with its fleet size nearing to 1000, it's already 996 now. https://alphastreet.com/bite/b560b41

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11 August 2016 Kyle M

Delta did not handle this "outage" well in my opinion. I waited at the airport for Flight 1383 (BDL to ATL) on Tuesday, Aug 9 for six hours. Every couple hours, I'd get a text stating my flight was delayed an hour, then another hour, then an additional 45 min. The text info did not match up to my iOS Delta app or the airport information. I only find out the flight is cancelled when I get a call back from Delta (3 hours after my initial call) because I wanted to see if there were any earlier flights that day I could take. The Delta rep who called me back was very nice and helpful, but the only option for me to get home was to drive to HPN in White Plains, NY and take a 7:15am flight on Wednesday, Aug 10. I find the $200 voucher reimbursement self-serving. I had to pay for a rental car (to drive from Hartford to White Plains), and additional hotel stay and meals. So no, I don't feel fairly compensated for my delay. I also saw no proactive measures Delta took to get passengers to their intended destinations when the delays started occurring. Very poor performance overall in my opinion.

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19 June 2016 Peter

Miserable cabin attendants. Unfriendly, rude even, one even said Jesus because I couldn't here what she said. Also terrible food. I just got food at schiphol. I always try to use the KLM for us bound flights but sometimes am forced to go delta Some of these ladies would be more at home in Wallmarts

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03 November 2015 Aleksandar Doljanica

Dear Sir/ Madam, I have reservation for my flight from Las Vegas Mccarran International to Detroit Metropolitan WAYNE Country on 11th of November at 06:15 o`clock and from Detroit to the New York Newark Liberty International Airport on 11th of November at 13:55 o`clock. This ticket have I paid on 8th of october. You have sent me an email on 26 th of october to contact You about the ticket. Can You please send me an eticket via mail. Thank You in advance. Kind regards

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11 June 2015 Mark Koper

#Delta Airlines or Disaster airlines? Every time I board a Delta Airlines I get the speech from # Richard Henderson about the great values of Delta airlines, well here is my experience Booked three tickets New Orleans Amsterdam, one reservation number for my wife and son and one for myself because returns dates are different. @4 hr. prior departure I get the note to check in and see that my flight is changed. Checked the other reservation that was not changed. So give Delta a call and here we go Rep: can I help you? Me: yes I see me reservation is changed any reason why Rep: Yes sir there is a schedule change your original flight is cancelled Me: That is strange my wife is still on the original flight Rep: I dont know how that is possible sir Me: well it looks like you bumped me off the flight can you please put me back on? Rep: yes sir 20 minutes later: Rep: I managed to get you on the flight sir but I cannot give you the econ. Comfort seat you bought and paid for Me: why not Rep: it is sold to somebody else Me: well that is not my problem I just like to get what I bought and paid for Rep: Sorry I cannot do that Me: Can I speak to your supervisor Supervisor: can I help you? Me: repeat all of the above and explain the being 6 ft. 4 I am more than happy to pay for the comfort seat and like to get what I paid for Rep: let me see what I can do 20 minutes later Rep: sorry sir there is nothing I can do Me Sorry I cannot accept that Rep: ok I can give you the refund for the econ comfort seat and $ 75 compensation Me: I am not interested in the $ I just want to have a comfortable flight to Amsterdam Rep: sorry I cannot help you Me: Ok so Delta makes a mistake and does not take any responsibility to correct it Rep: there is nothing I can do Me: Ok do you still have first class seats available Rep: yes Sir Me: ok can you upgrade me I will even pay for it with my airmiles Rep: sorry sir I can not compensate our failure with an upgrade Me: why not Rep: that is against our policy Me; Ok so it is Delta policy to solve a problem they create by downgrading rather than upgrading even on my own expense Rep Yes sir Me: sorry I cannot accept that Rep: well sir the best I can do now for you to give you your money back and a $200 voucher Me: I dont want my money back I dont want a voucher I just want what I bought and paid for; a comfortable seat to Amsterdam Rep: Ok the best I can do is your money back $ 100 in cash and a $100 voucher Me: Really is that the best you can do Rep yes sir This took 1 hr. 20 minutes So in conclusion: Delta reps just lie on when you are bumped from a flight, they refuse to take ownership of their mistake and hide behind a policy that tells them that downgrade is an acceptable solution to a problem they created. So much for the Delta Airline Values, my experience with #Delta airlines is Disaster Airlines

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02 June 2015 B Donnelly

When inclement weather caused delays to the east coast, Delta cancelled all flights to the east coast. It was the only airline to do so. The other airlines got their passengers to their destinations. Delta cancelled flights, rebooked everyone on half empty early morning flights the next day. ...flights that cost a fraction of the price of the Sunday evening flight we booked. In addition we had to pay an additional night at the hotel. Delta didn't have to pay overtime for staff, filled up their morning flights, and didn't have to pay for the ones they cancelled. It was a clear cash grab. ...and it was at the expense of your customers. I'm boycotting the airline for another five years for this. My company (60 employees) will also be boycotting Delta for five years. This behavior is unacceptable.

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24 April 2015 Anonymous

My Dad had a medical Emergency and we had to cancel both my parents' tickets a couple of days prior to travel. The tickets they purchased were "non-refundible". Delta issued a full refund/ travel credit to be used in the next year. I really appreciated how sympathetic the customer service agents were to our situation. I would definitely fly on Delta if I had a choice between them and American/ US. Reason I bring up US airways is that my parents also had a connection on a US airways flight and the customer service cancelled the ticket and simply read out the rules on change fees and told us it is unlikely that any amount would be refunded even for a medical emergency since we had a non-refundible ticket. And asked us to try our luck with their online customer relations for a travel credit. Called back to see if it simply was a bad apple the first time but no the second time around too, we got the same callous response from US Airways. Go Delta! Beware of US Airways! They are not interested in repeat business and customer goodwill

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14 April 2015 Guest

Oh, we were on the same flight! I understand it made the national news here, but I haven't found it yet. Guest : This was my first time flying Delta and I must say that I was utterly disappointed with the service. I had a 10PM flight fr om Dubai to Atlanta and then a connection from Atlanta. I had specifically scheduled these flights so that I would be home Monday, on which I didn't have school. I have a test Thursday and another one Friday in my finance classes and was planning to use Monday all day to study since I had classes again on Tuesday. First, after we had been sitting in the plane for well over 3 hours, our flight was cancelled. We were told to stand in line if we wanted earlier flights than 10 PM the next day, but after standing in line for about 2.5 hours, I was told I would get the same flight that was given to everyone else. The people helping us were utterly inefficient; it took them 2.5 hours to tell a group of about 50 of us that we couldn't get earlier flights. At the same time, a woman had taken those who didn't mind taking the later flight (the same one I was given anyway) to get visas and take them to a hotel. Since the rest of us were given the same flight anyway, there should have been someone to direct us to a hotel and assist us in getting visas. We walked around the airport for over an hour trying to figure out wh ere the woman who had assisted everyone else had went. Delta was unbelievably ineffective about communication; there was no one in the Delta office in the airport that night to help us or even someone on call who would answer phone calls while my entire family and a group of other people from Delta walked around lost. We had to argue with the Dubai airport security to give us Visas (it was not their problem-Delta should have been there getting us visas). Afterwards, we happened to run into a passenger who told us which hotel to go to, otherwise we would have gotten our own hotel. The lack of communication was appalling for an airline that had just cancelled a flight. We got to our rooms at 5 AM. The next day I was told my flight had the exact same schedule but was pushed back a day; when the flight landed in Atlanta, we had missed our connecting flight. And Delta employees are by far the most unhelpful I have ever encountered-the employees on the plane, at the airport, at baggage claim, all of them. After arguing for an hour I was given a connecting flight for 2 people in my family for 9:55 AM and the other six for 10:55 AM. Half our luggage was not in Atlanta for pickup. After 2 days of being in transit, we got back to New Orleans. Not only was I unable to study for tests on Monday but I missed classes Tuesday as well. I also realized that I had left my phone in the hotel in Dubai, and I had no idea how to contact the Millenium to get my phone back, and when I asked a Delta employee, she refused to hear my story and told me that losing my phone was my own problem. I have flown Saudi Airlines and Turkish and have never encountered such rude, impolite, uncivil and unmannered employees. After a cancelled flight, unbelievably incompetent lack of communication, a missed connection flight, missing baggage, missing classes and lost time to study for my tests, I was appalled that Delta couldn't do me the slightest courtesy of asking the hotel if my phone was in that room and if they could have it shipped to me. I was told again and again by employees that it was "not their problem." Regardless of whether it is their problem or not, we are a family that spends about $40,000 a year on airlines-you would think Delta knows that spending $100 to get a phone back is worth it to retain a customer that will spend that much. However, everything Delta does is my problem-a cancelled flight, a delayed flight, lost baggage, inability to study for tests. On top of everything the book and notes I needed to be able to study for my test were in a bag that was lost; the fact that I might fail a test is not Delta's problem. I have interned in customer service departments before and I mist say that Delta has THE WORST service I have ever seen-they obviously don't know how to train employees. We are a family of nine that travel very often and I am sorry to say that this experience with Delta will NOT make us lifetime customers.

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09 April 2015 Guest

This was my first time flying Delta and I must say that I was utterly disappointed with the service. I had a 10PM flight fr om Dubai to Atlanta and then a connection from Atlanta. I had specifically scheduled these flights so that I would be home Monday, on which I didn't have school. I have a test Thursday and another one Friday in my finance classes and was planning to use Monday all day to study since I had classes again on Tuesday. First, after we had been sitting in the plane for well over 3 hours, our flight was cancelled. We were told to stand in line if we wanted earlier flights than 10 PM the next day, but after standing in line for about 2.5 hours, I was told I would get the same flight that was given to everyone else. The people helping us were utterly inefficient; it took them 2.5 hours to tell a group of about 50 of us that we couldn't get earlier flights. At the same time, a woman had taken those who didn't mind taking the later flight (the same one I was given anyway) to get visas and take them to a hotel. Since the rest of us were given the same flight anyway, there should have been someone to direct us to a hotel and assist us in getting visas. We walked around the airport for over an hour trying to figure out wh ere the woman who had assisted everyone else had went. Delta was unbelievably ineffective about communication; there was no one in the Delta office in the airport that night to help us or even someone on call who would answer phone calls while my entire family and a group of other people from Delta walked around lost. We had to argue with the Dubai airport security to give us Visas (it was not their problem-Delta should have been there getting us visas). Afterwards, we happened to run into a passenger who told us which hotel to go to, otherwise we would have gotten our own hotel. The lack of communication was appalling for an airline that had just cancelled a flight. We got to our rooms at 5 AM. The next day I was told my flight had the exact same schedule but was pushed back a day; when the flight landed in Atlanta, we had missed our connecting flight. And Delta employees are by far the most unhelpful I have ever encountered-the employees on the plane, at the airport, at baggage claim, all of them. After arguing for an hour I was given a connecting flight for 2 people in my family for 9:55 AM and the other six for 10:55 AM. Half our luggage was not in Atlanta for pickup. After 2 days of being in transit, we got back to New Orleans. Not only was I unable to study for tests on Monday but I missed classes Tuesday as well. I also realized that I had left my phone in the hotel in Dubai, and I had no idea how to contact the Millenium to get my phone back, and when I asked a Delta employee, she refused to hear my story and told me that losing my phone was my own problem. I have flown Saudi Airlines and Turkish and have never encountered such rude, impolite, uncivil and unmannered employees. After a cancelled flight, unbelievably incompetent lack of communication, a missed connection flight, missing baggage, missing classes and lost time to study for my tests, I was appalled that Delta couldn't do me the slightest courtesy of asking the hotel if my phone was in that room and if they could have it shipped to me. I was told again and again by employees that it was "not their problem." Regardless of whether it is their problem or not, we are a family that spends about $40,000 a year on airlines-you would think Delta knows that spending $100 to get a phone back is worth it to retain a customer that will spend that much. However, everything Delta does is my problem-a cancelled flight, a delayed flight, lost baggage, inability to study for tests. On top of everything the book and notes I needed to be able to study for my test were in a bag that was lost; the fact that I might fail a test is not Delta's problem. I have interned in customer service departments before and I mist say that Delta has THE WORST service I have ever seen-they obviously don't know how to train employees. We are a family of nine that travel very often and I am sorry to say that this experience with Delta will NOT make us lifetime customers.

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27 February 2015 Guest

To begin I will never fly delta again. My wife and I were scheduled to fly out of Atlanta to Wilmington and made to check our carry on bags at the ramp ,15 minits later were deplaned . WE had just waited 45 minutes iin the terminal for a flight crew. Then board us and tell us weather stopped the flight.Dont insult our intelligence.That plane sat in my view for 4 hours and we were refused our luggage.24 hours later no one at delta knows where our bags are.We rerouted to OAJ customer service in Atlanta assured us they where rerouted. We are on vacation on the ocean with no clothes, no makeup for my wife, and no one at delta cares.I have made several calls, made a extra trip to OAJ.Yet no one can find our things.This was totally avoidable. We are not the only ones.I am unmoved by any excuses.Delta was given many opportunitys to avoid this debacle and refused at every turn.This will be reposted on every social media site available.

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04 January 2015 Guest

"Plane is late, weather is bad, crew member is lost, crew has timed out, mechanical issues, flight cancelled after several hours" ... I have experienced this incomprehensible lack of communication with a couple of other airlines as well. I cannot understand why airline personnel just don't tell the passengers the truth. Someone must know what's going on. How can you fly millions of people around the world and not know what is happening with a given flight? Do the airlines think that if they pretend everything's OK that we will not run off and rebook ourselves on another airline? What if we did? They still have our money, so why would they care? How can they just let hundreds of people hang out at the gate for hours awaiting news and instructions? I just don't get it.

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04 January 2015 Guest

Guest : I'm also extremely disappointed in Delta's lack of integrity. Status of my flight was listed at "on time." The aircraft was even at the gate according to the boards and Delta personnel. However, once the departure time passed, we were told that a crew member was late and his/her whereabouts unknown. About an hour later, we were told that the missing crew member was on a flight that had been delayed from another city. After more time passed, we were told that delayed flight had landed but hadn't reached gate so that crew member could board my flight. More time passes . . . We are then shuffled to another gate to board. A few minutes later, my flight was cancelled. Total ordeal took about 6 hours. I just don't understand the lack of professionalism and outright lies. Cancellations are understandable. However, why string along passengers in such an assinine manner? Truly, I am disgusted. The Delta customer service reps lacked professionalism in this case as well. Everything was do-it-yourself. Very clearly there were not eager to assist passengers.

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19 December 2014 Guest

My last experience with Delta was one of the worst airline experiences I ever had with any airline. And while lost baggage and late flights are not necessarily an airline's fault, my recent problems were entirely due to silly Delta regulations. My kids (12 and 16) were traveling on a non-stop coast-to-coast flight. They are experienced travelers: they traveled all over Europe and South America, occasionally without parents. Moreover, just a month ago they took a similar flight on United, and we had no problems whatsoever: I checked them in at the airport, they went through security on their own, and were picked up by their mother at their destination. The whole procedure took me 15 minutes. So I did not expect any problems with Delta either. Big mistake. The first surprise was that Delta requires paying extra $100 for each unaccompanied minor under 14 (for United it is 12). OK, I paid the day before by phone, and, at the request of an agent, provided my own contact information, as well as the information of the person (their mother) who was supposed to pick up the kids at the destination. I thought was buying an extra service, instead I paid $100 for a headache. In the airport it turned out we cannot check-in with the rest of the passengers. Instead, we were first directed to a "Kiosk assistance", and after waiting in line for a few minutes were directed to yet another place, a glass booth called 'Special Services". There we waited for another ten minutes, watching how two agents try to deal with a single customer. After they were done with her, one of the agents turned her attention to us. I was directed to fill out some form, again giving my contact information (what was the point of asking it on the phone then?) Then the agent painfully typed with one finger for another 7-10 minutes, checked the kids' baggage and then told me that I have to take them through security and to the gate! And that I have to give the form I just filled out to the agent at the gate. They declared it is Delta's policy. What did I pay $100 for, exactly? Then we had to take the baggage back to "Kiosk assistance" and went through security. Luckily for us, it did not took us too long, or we would be cutting it very close (while we arrived at the airport 90 minutes before the scheduled departure, by the time we went through all this, there was only 25 min left). The gate agent suggested that we wait until the very end of boarding, and when I asked "why", she said that even after the kids board, I have to wait till the plane leaves the gate. That is also a Delta policy. After this I just told the kids to board, handed the form to the agent, and as soon as they were on board, I left. The whole drop off took 1 hr 25 min. Now, that would be bad enough. But when the kids arrived to their destination, they were sent to some special area to wait for their mother to pick them up. She also had to go through security, and since she was not a passenger, she had to spend a considerable time in a line waiting for someone to assist her. It took her more than 1hr to pick up the kids. All this happened because of Delta's asinine policies regarding unaccompanied minor travel. I will do my best to avoid flying Delta in the future .

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04 December 2014 Ron Knight

In March 2014, I booked a flight from San Diego to Vancouver, BC. There was a one hour stop-over with plane change at LAX. Between that booking and the flight date of November 30th, Delta made 6 changes/cancellations to this single reservation, resulting in the change in planes being switched to Seattle with a 4 hour stop-over. When my flight arrived in Seattle, a further one hour delay was announced. I asked the reason and was told that it was because of ice, despite the fact that it was a sunny day with dry pavement everywhere, and the plane was coming from Las Vegas. The clerk then mentioned that Delta did not offer compensation for weather-related delays. The lie about icing was confirmed by another clerk who checked in her computer and found the delay was really caused by mechanical failure. I then asked what compensation Delta would give me for a 5 hour stop-over involving dinner time. I was offered a chocolate bar. Delta is the last airline I would ever choose in the future because I can't trust them.

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28 October 2014 Guest

I know there are lots of problems in airlines and that these discussion boards are used to highlight the problems, but I wanted to share a positive story on the most amazing customer service experience I had with a Delta Airlines manager. Andrea is a manager in reservations. I am a school teacher and was having trouble with a booking and within 24 hours of booking the trip (at 11:30pm on a Saturday night) I got to talk to Andrea while I was in panic mode to cancel a $7000 flight booking for 27 flights. Andrea went above and beyond to assure me that this issue could be dealt with but asked me to wait until a working day (Monday) at which time she would call me back. On Monday Andrea called me back exactly when she told me she would to tell me the entire issue had been resolved and that a full refund would be issued - she was awesome but it gets better. When I talked to her Monday after she had done all of this work I told her that the issue on my end had been resolved and we would be able to keep the booking - but remember she had already told me that she had cancelled it for me as I requested. It could have stopped there and I would have been impressed - but Andrea called me back and said she would reinstate my booking - a process I am sure took her a great deal of time, a process she absolutely did not have to do for me as she could have just told me to rebook on my own (which I would have done). Andrea is a GEM and a great reason to use Delta airlines. I have used Delta for this school trip each of the past 4 years but admit I don't always use Delta for my personal travel. Let me state that I WILL NEVER use another airline for any trip - business or personal, ever in the future except Delta. Andrea has gone above an beyond - I only wish I had asked for her office address so I could send her some flowers!

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12 August 2014 Guest

10 hour delay on Friday; 3 hour delay on Monday. Missed conections. The worest customer service which I have ever experienced. Will never fly Delta again.

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07 August 2014 Guest

ALEX TOFAN

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06 August 2014 Guest

I bought tickets on January 18, 2014 for myself and my mother (mother is 68 years old), on a route Seattle Amsterdam Kiev. I traveled From Seattle to Kiev on March 26, 2014. My mother and I traveled, Kiev - Amsterdam Seattle on May 18th. My mother returned to Kiev on this route on August 1-2, 2014. Delta, gave top-level service to and from Amsterdam; I have no complaint. As for air carrier KLM, more truly their agent Ukrainian international airlines (UAI), the flight from Amsterdam to Kiev was delayed 20 min on both dates: March 26 and August 2nd. The plane was late getting to the gate. The plane was old, the seats narrow, armrests between chairs didn't rise, I have a question to air carriers How does an average person squeeze into such narrow seats? But there was more to come on the board the plane in March we were given a half-glass of water, nuts and a sandwich. In August when my mother returned, there was no sandwich or anything else to eat; only a half-glass of water to drink in nearly 3 hours of flight in the summer! Any other food or beverages were only for sale with cash in Euros. The ticket specified Snack. So, for what did we pay money? ? ? ? A half glass of water? I think Delta or KLM should reconsider the partnership with UIA , because this company dishonors European not only in the accuracy of departure of planes, but in standards of European service. If there was an opportunity to fly another air carriers to Kiev, I will when I fly again in January.

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25 July 2014 dorothy julier

I have just returned from Los Angeles with Delta (business) which I had been dreading due to most American airlines negative reputation for customer service but I could not fault it The aircraft seemed new, the crew caring and polite and they could not have been more helpful. Great flight, great service!

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21 July 2014 Guest

I travel with delta air line on the 2 of April and was travelling with 3 baggages and up to now I have not received any of my bag.I have been travelling with others air lines and such a thing have never occur yet.

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20 May 2014 Guest

I am going to record travelers that are obviously cheating on their husband and wife and upload to YouTube as well. What a great idea! We should all upload who we film that we think is cheating and make sure to put the dates and flight paths in. Maybe this will stop or make these stupid cheaters think twice!

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29 April 2014 Itari

Just had the worse experience, and will never fly Delta in my life!! I bought round trip tickets for me and my family ($1000). Unfortunately I had the dates wrong. So I requested to make changes to the dates and expecting to incur some sort of penalty. Delta told me the ticket I bought was "restrictive' and they could not do anything (quite rudely too), and I should have read the fine print. Eventually they said they would make an exception for me and allow me change the tickets for a total "extra" cost of $1400. I told them no thanks and bought new tickets from a different airline cheaper than that. Delta has carted away with my money without providing any services. I feel robbed. It feels illegal what they did. Why would anyone even sell such tickets in the first place. I feel setup. I hope they lose customers and continue to be miserable till they change these illegal practices.

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25 April 2014 Guest

Of Course there is something wrong at Delta's Atlanta Baggage. I have been flying through Atlanta for 18 years. my bags have been gone through ( both prior to 9/11 and after) countless,countless times. After 09/11 I would say ythat maybe one in ten times is there a notice from TSA. I have had numerous items turn up missing and dont usually realize until I have been home for a week or so. I have figured that it is pretty pointless to notify Delta at that point. The likelyhood of an intrusion increases with my layover time.

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11 April 2014 Gail

I'm beginning to think there is something fishy going on in the Atlanta baggage claims office. I took my suitcase that was missing a wheel into the claims office and filed a claim. I was told it shouldn't take long to fix and would be mailed to my home repaired or if it couldn't be repaired it would be replaced. It has been almost a month and no suitcase. When I check the claim number there is no such reference number. Customer service said someone accidentally checked the box saying I wanted a check. Another customer service rep said there was a FedEx tracking number but when I check the tracking number on FedEx's website there isn't any information. No one seems to know where my bag is. Gee what do you suppose happened to my nice, hardly used, Samsonite suitcase that was only missing a wheel?

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22 March 2014 Gary Stevens

I just wanted to tell you how wonderful one of your employees was to us. Her name is Lourdes and she works at the Help Desk in the Detroit airport. Our flight was delayed for mechanical reasons for 4 1/2 hours, not getting us into Syracuse until 2:30 am. She booked us on another flight to Binghamton...which is where we live. She was very accommodating and we really appreciated it!

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26 February 2014 Don Iverson

I have been a platinum member with Northwest and then Delta for many years. Today, February 26, they announced their new awards miles changes for 2015. Their changes cut my benefits to 1/3 of what they use to be. This comes on the heels of their new MQD requirements announced just a few months ago. They continue to chip away our benefits one by one. I am tired of this and have determined to leave Delta as my primary carrier unless they change this policy before January 2015.

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15 February 2014 Guest

I'm also extremely disappointed in Delta's lack of integrity. Status of my flight was listed at "on time." The aircraft was even at the gate according to the boards and Delta personnel. However, once the departure time passed, we were told that a crew member was late and his/her whereabouts unknown. About an hour later, we were told that the missing crew member was on a flight that had been delayed from another city. After more time passed, we were told that delayed flight had landed but hadn't reached gate so that crew member could board my flight. More time passes . . . We are then shuffled to another gate to board. A few minutes later, my flight was cancelled. Total ordeal took about 6 hours. I just don't understand the lack of professionalism and outright lies. Cancellations are understandable. However, why string along passengers in such an assinine manner? Truly, I am disgusted. The Delta customer service reps lacked professionalism in this case as well. Everything was do-it-yourself. Very clearly there were not eager to assist passengers.

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29 January 2014 Adam Schloss

i just had the worst experience ever on Delta. i will never fly on airline again or allow anyone in my family for that matter. Aisha M Manley is the rudest Red Coat employee i have ever come in contact with. unless she is fired i will never spend a dollar on Delta. also Isia Davison needs to be fired as well. worst employees ever.

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10 January 2014 Opal

I feel bamboozled, cheated and rolled over by Delta Airlines. A friend of mine vacations in DR annually and she has been prodding me to accompany her; I vacation that I was soooo looking forward to going on. You see I have always wanted to go to the DR for a while now and decided to reward myself with the trip for completing my Graduate degree with honors. In March 2013 I booked and paid for my all inclusive vacation to Santo Domingo to depart on May 23, 2013. I week prior to my departure I experienced severe palpitations (Arrhythmia) that caused me to lose consciousness and I have to be hospitalized for a few days. Numerous test and procedures were done and follow up visits were scheduled with my Cardiologist to do additional test and procedures. Both by my PCP and my Cardiologist advised against travel at the time. From the hospital I contacted, the hotel, tour operators and Delta to explain my situation. The hotel and tour operator responded favorably and processed my refund with a nominal fee charge. Im cool with that. Delta Airlines on the other hand is adamantly refusing to listen to any form of reason. I asked if I could pay the fare difference and change fee to use the said ticket for another destination, they flatly refused. This is crazy I do not want a refund ($467.45) I would just like the flexibility to pay the difference and any other fees they deem necessary to use the tickets to go somewhere else. Seriously is this an unreasonable request? This is the second unpleasant experience with Delta Airlines. Im done there are too many other choices to tolerate this kind service or lack thereof

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06 January 2014 Guest

DELTA - Delay everything leaving through Atlanta... and New York, LA, and anywhere else they fly! Flight delayed for several hours today - not because of weather as they would rather have you believe, but because of a delay on the delivery of a spare part! Seriously!!!!

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05 January 2014 Guest

I will never fly with you again. Delays and missing flights I can deal with but the lack of customer service my family and I were given is unacceptable. Being lied to by rude and unprofessional staff while they cracked jokes at our troubles was unprofessional and I will never fly with you again.

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31 December 2013 whenifly.com

What's you biggest complaint with your Airport? Let us know and we will make sure you opinion gets across to your airport! Vote here : www.whenifly.com/

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15 November 2013 * Flyer

My 7 month pregnant wife and I flew from Chicago to Mexico on Nov 7, 2013, on Delta flight 8048. According to the Delta representative I spoke with on the phone, Delta messed up and rescheduled everyone on this flight to Nov 8 (without telling anyone, and even though the Nov 7 flight still flew). When we didn't show up for our Nov 8 flight in Chicago (since we were already in Mexico since Nov 7 and never knew about the Nov 8 flight), our return flight on Nov 10 was cancelled. We arrived to our airport in Mexico on Nov 10 to find out we had no return ticket to Chicago. The Delta representative was so sorry that she gave us a single 25 dollar gift card to split amongst the 2 of us. Does that sound like an apology? Twelve dollars and fifty cents for each of us for accidentally cancelling your return flight?! This is ridiculous. Why should I ever fly Delta ever again?

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