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Eastar Jet Discussion

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13 May 2018 12:05:00 SU535

year 2017- 2018 (all messages): This is not the Eastar Jet site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier . Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be given within 2-5 days by free staff. Regards. aryan{at}vivaldi.net - for private requests with e-tickets only.

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10 May 2018 01:05:00 ANGELA CHEN

Hi Eastar Jet, I have booked a flight from Osaka to Seoul, but would like to change to Osaka to Busan. I am currently residing in Australia, how can I do this? Can you please help me. Thank you, Angela Chen

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25 January 2018 05:01:00 Guest

Hi everybody! Did anyone manage to join their program? I am a resident of Russia. I can't get past step 3. First, there is no way to input a Russian mobile number. Second, even if I put some numbers for mobile it still does not let me register. Anyone esle had this problem? Do they have a customer service e-mail to ask them to help me? Thank you!

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16 January 2018 10:01:00 Narissara

I checked in at Suvanabhumi Airport in Bangkok on 27th December 2017, to fly to Seoul. I was asked to show return ticket which was fine with me. My return ticket was Seoul-Kaohsiung on 1 Jan 18, then Kaohsiung-BKK on 3 Jan 18. The ground staff started to be rude to me when he saw my return flights, he said under the airline's policy I was not allowed to fly because I should come back to Thailand straight from Seoul, not from any other countries. I was stunned because from my 10 years traveling I have never heard of that before, he then said it's the policy of Eastar. I insisted it's not because I flew with Eastar before (a few times) and to and form different destinations, which I never had any problem. he then requsted to see all of my money which I was bringing to the trip. after 10 mins he returned passport to me and didn't even say sorry (plus being so rude the whole time, he also covered his name not to let me see!!) there are better ways to inspect passengers, or at least end it with apologizing or thank you for our cooperation than giving this shocking scene! or if Eastar doesn't want to sell One Way ticket, you shouldn't give an option on the website.

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08 January 2018 05:01:00 Guest

Hi, I am having trouble to change my membership ID as requested by eastarjet with error "Failed to change membership ID". Please assist to check because I am not able to view my booking list.

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04 December 2017 12:12:00 Intan Ismail

Hi, When ticketing will open for May 2018? Thanks.

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21 November 2017 07:11:00 Ming

Hi, I need urgent help to book ticket. Can please call me at +6012 635 9339

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24 October 2017 04:10:00 Sayed Mohamed Saleh

I have forgotten my reading glasses and my favourite book (brave new world) . Flight ZE 603 from inchon Seould on the Tuesday 24th /10/2017

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21 October 2017 09:10:00 Guest

Guest : Htet Htet Wai : Hi . I have bought the ticket from you 9 December 2016 to go Jeju from Gimpo . But I haven't get any email or notification from you . I would like to know that my booking is successful or not . Pls reply me to my email htethtetwai84@gmail.com . Please reply back to me as soon as possible . Thanks Hey. I have the sane prob as you. I dont whether the prob is on their side or maybe ive put in wrong email add. So yours have been solved? Thank . Please email me bcs this is urgent. Thank u so much. mylinekakao@gmail.com I have the same prob, please let me know how to solve it & please email me at nuarsita691@gmail.com. Thank you.

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16 October 2017 08:10:00 Kamran

I want to buy ticket from ICN to BKK. I have next flight of PIA to my home country Pakistan. I will get my next boarding pass in transit area. I don't have Thailand visa. So, will you allow me to board for this journey without Thai VISA?

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12 October 2017 06:10:00 Guest

Im cancelling a flight frm eastar jet bt while trying to get refund, apparently im unable to click on any of the method of payment(for refund). Huh?

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05 September 2017 07:09:00 MarianiEli

I have booked a flight from seoul gimpo to jeju with reference number D3NF8S and from jeju to seoul gimpo with reference code D9WHFQ. I booked Online with TRIPSTA travel agent. I want to checked my booking are confirmed or not and if i want to webcheck in...i need to sign in as a member on eastarjet website. The problem is, i can not sign in because i,m from Indonesia and there is No. Indonesia phone number on the list. and the phone number is a mandatory. i have emailed to the Tripsta and No. one help me. Please somebody help. I,m desperete here. because i already booked a hotel and transportation on jeju Island. i need to know my flight are confirmed or no. thank you

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14 August 2017 05:08:00 * Person

I have not been able to get in contact with anyone from Eastar jet even after writing several emails and making phone calls. No one has responded to me about a refund owed to me.

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07 August 2017 07:08:00 Guest

ÙUnable to book the flt. fake airlines no customer care ph#

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31 July 2017 07:07:00 Ebie Cyril napa

I'm trying to book a flight from incheon to Bangkok on your site but I can't because it won't validate my credit card (visa) and Samsung check (sc) card information and forwards me to a site with just Korean and I don't understand fully what to do. Please help me I wanna fly out tomorrow night. Thanks

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06 July 2017 05:07:00 Mel

EastarJet Flight schedule for November 2017 please!!

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05 July 2017 04:07:00 Guest

Hi I booked my ticket with Eastarjet yesterday but didn't receive any confirmation or anything. My flight is just around the corner so it would be nice if someone could help me xx

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30 May 2017 12:05:00 Trenton Adams

I have flight booked for ZE614 June 1st Osaka to Seoul at 16:30 and would like to Change for earlier flight. Is that possible?

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30 May 2017 08:05:00 Guest

I made payment with debit card, when is the refund transferred to my bank account.my booking s9n76d

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12 May 2017 04:05:00 Guest

I've attempted to make a booking 5 times and it keeps crashing on the last payment part and goes back to the beginning. How do I make my booking???? Thank you, Georgia

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09 May 2017 02:05:00 Guest

Guest : Dear Customer Service I had made a mistake in my booking. Instead of flying from Jeju back to Seoul, I need to fly to Busan on 24 April. Could you advise the following please: - The booking is return tickets (To and Fro Gimpo Airport and Jeju Airport) - How do I chance the flight from Jeju to Busan? - What is the charge fee if I have to pay? - How long does it take to refund? Thank you Hi, I have the same problem as you know. What did they say?

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05 May 2017 11:05:00 Guest

unable to reach the customer service number // pathetic service in terms of CS

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01 May 2017 05:05:00 Guest

Guest : Guest : Hi Customer Service! I just booked a ticket with Eastar Jet. There is some problem with my name, just one letter different . The "Binte" supposed to be "Binti". I wrongly put 'e' instead of 'i'. Please advise. Hi was there any luck on this issue? I have made the same mistake as well... my email address is cyprus68@hotmail.com do you solved this problem? I made similar mistake.. i didn't put 'binti' on my booking information. Do i need to buy another ticket?

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15 April 2017 01:04:00 Guest

Htet Htet Wai : Hi . I have bought the ticket from you 9 December 2016 to go Jeju from Gimpo . But I haven't get any email or notification from you . I would like to know that my booking is successful or not . Pls reply me to my email htethtetwai84@gmail.com . Please reply back to me as soon as possible . Thanks Hey. I have the sane prob as you. I dont whether the prob is on their side or maybe ive put in wrong email add. So yours have been solved? Thank . Please email me bcs this is urgent. Thank u so much. mylinekakao@gmail.com

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15 April 2017 01:04:00 Guest

Hello . I book a fligh to jeju last january and i didnt receive any booking confirmation yet. I was trying to figure out what is the problem and i think it might be because of wrong email address i typed. Can anyone help me? I really need to contact eastar jet to figure out what is the problem because my card has been charged for it and the flight date is just around the corner. Scared wont be able to board the flight.

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13 April 2017 12:04:00 Guest

Can you give me your bkk office/ service desk phone number please.

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26 February 2017 12:02:00 Guest

Dear Customer Service I had made a mistake in my booking. Instead of flying from Jeju back to Seoul, I need to fly to Busan on 24 April. Could you advise the following please: - The booking is return tickets (To and Fro Gimpo Airport and Jeju Airport) - How do I chance the flight from Jeju to Busan? - What is the charge fee if I have to pay? - How long does it take to refund? Thank you

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12 February 2017 07:02:00 Guest

Guest : I just booked a ticket from Gimpo -Jeju, but i just put my first and last name only (not put the middle name due to when i key, there is no space between first name). anyone have the same issue and experience with that? do I have any problem if there is no middle name in my booking? My name is BUI THUY DUONG, but in the booking only DUONG BUI. Thanks guys. Hi, I faced the same problem too. So did you get the respons? Some people say it's okay but I still need some convincing. Thankyou

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03 February 2017 06:02:00 Liew Yen Chee

Hi , I am Liew Yen Chee , had made booking under S3T5SI and G7JJUJ. How to make additional luggage top up ? I wish to get additional top up on luggage on top of 15kg foc luggage. Kindly assist and reply as soon as possible.

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31 December 2016 05:12:00 Guest

I just booked a ticket from Gimpo -Jeju, but i just put my first and last name only (not put the middle name due to when i key, there is no space between first name). anyone have the same issue and experience with that? do I have any problem if there is no middle name in my booking? My name is BUI THUY DUONG, but in the booking only DUONG BUI. Thanks guys.

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25 December 2016 10:12:00 Warisara Chinthawan

Excuse me, I would like to change the return flight from ZE511 on 28 th December from Incheon to Bangkok, to ZE921 on 29 th December from Busan to Bangkok. Could you please tell me about the policy and how much do I have to pay more. My name is Warisara Chinthawan. My booking number is Q5t6vc

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18 December 2016 10:12:00 Guest

Guest : Hi Customer Service! I just booked a ticket with Eastar Jet. There is some problem with my name, just one letter different . The "Binte" supposed to be "Binti". I wrongly put 'e' instead of 'i'. Please advise. Hi was there any luck on this issue? I have made the same mistake as well... my email address is cyprus68@hotmail.com

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18 December 2016 10:12:00 Guest

Hi, upon booking a domestic flight from Eastar jet, I realised I have misspelled my passenger surname by an alphabet. Is there any way I can make a change to it? Or will I be denied boarding without making the changes? Please advice, thanks.

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10 December 2016 11:12:00 Htet Htet Wai

Hi . I have bought the ticket from you 9 December 2016 to go Jeju from Gimpo . But I haven't get any email or notification from you . I would like to know that my booking is successful or not . Pls reply me to my email htethtetwai84@gmail.com . Please reply back to me as soon as possible . Thanks

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04 December 2016 01:12:00 Mong

I need to cancel my flight from kota kinabalu. How the process? Can I get full refund? Please email me at guckkasten84@gmail.com

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29 November 2016 08:11:00 Elaine tsen mesan

How to add more lauggage before my flight?

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19 October 2016 11:10:00 Guest

I have used Cyberhacklove@gmail.com quite a number of times and they have never disappointed me. they do all types of mobile hacks and computer hacks; get unrestricted and unnoticeable access to your partner/spouse/anybody's facebook account, email, whatsapp, text messages. they also make changes in any database/website such as your college/university grades. Getting the job done is as simple as sending an email to cyberhacklove@gmail.com stating what you want to do? ,.......

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19 October 2016 05:10:00 Guest

Hi, I have booked my round trip domestic flight ticket from Gimpo to Jeju on 17 Dec 2016 to 20 December 2016. However, can I change my flight schedule from Jeju to Gimpo on 20 December 2016 to 19 December 2016? I noticed that there is no charge fees if I made changes 8days before departure time. If I change the flight schedule with the fare same as my previous booking fare, do I need to pay for any charges? Between, I have tried to change my flight schedule but it stated "When changing schedule, your reserved seat, in-flight meal and checked baggage will be cancelled as well and you will receive refund depending on additional service refund policies.". Is the free checked baggage 15kg will be cancelled and I need to pay for it if I change my flight schedule? Hope can advise me with this. My email is wenya3131@gmail.com. Thanks.

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29 September 2016 03:09:00 Guest

Hi am having the same problem..did u solve urs?

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22 August 2016 03:08:00 Guest

i want to book a flight from easter jet but it turn to be i can't choose another credit card other than korean credit card? is there any possibilities for me to book eastar jet with other method of payment? the web doest seems to be provide it

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10 August 2016 03:08:00 Fazilah bt Zainuddin

What is the email address for Eastar Jet customer service? I made a payment on 8 February 2016. But I didn't received any email from them. So now.. I can't print any of my booking confirmation because I didn't have any booking number.. Any help please?

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04 August 2016 07:08:00 Guest

Hi. I am from Malaysia too. Look like u has successful made payment, right? I've been trying to book tickets from Eastar Jet for days but stuck at payment page. I've installed the file that the page instructed to install, but nothing happen. I cannot continue from that page. How you manage to book? Can you advise? I'm using chrome as the browser. Thank you in advance.

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02 August 2016 11:08:00 Guest

Guest : Hi Customer Service! I just booked a ticket with Eastar Jet. There is some problem with my name, just one letter different . The "Binte" supposed to be "Binti". I wrongly put 'e' instead of 'i'. Please advise. I have been trying to contact their customer service number too but unable to get through. Any other ways to contact? my email address : cutylurvie90@gmail.com Thank you.

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02 August 2016 10:08:00 Guest

Hi Customer Service! I just booked a ticket with Eastar Jet. There is some problem with my name, just one letter different . The "Binte" supposed to be "Binti". I wrongly put 'e' instead of 'i'. Please advise.

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02 August 2016 10:08:00 Guest

Deyana Lam : deyanalam : hi.. i just made a reservation via web with easter jet. then only i realised 1 of my friends name is WRONG.. the LAST NAME was i accidently put an extra "S". how can i change this??? help! help! i am from malaysia... reservation num : O7PCGJ Hi! Do u manage to get a respond to this? I have the same problem too! >.<

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31 July 2016 06:07:00 Guest

Hi,I want to buy, but the systems ask download, hơever it has only Korean language. Pls advise for buy, my card is NH

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20 July 2016 12:07:00 deyanalam

deyanalam : hi.. i just made a reservation via web with easter jet. then only i realised 1 of my friends name is WRONG.. the LAST NAME was i accidently put an extra "S". how can i change this??? help! help! i am from malaysia... reservation num : O7PCGJ

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20 July 2016 12:07:00 Deyanalam

saybee : Hello my name is saybee from Malaysia. I have made a online booking from Jeju to Gimpo. But i made a mistake on the title of Mr and Ms for one of the passengers. Please advise how i can correct it. Thank you. hi.... is you problem solved?? I faced the same one.. but wrong fathers name.. duh.

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19 July 2016 05:07:00 deyanalam

hi.. i just made a reservation via web with easter jet. then only i realised 1 of my friends name is WRONG.. the LAST NAME was i accidently put an extra "S". how can i change this??? help! help!

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02 July 2016 05:07:00 PH

Hi, May i know when you start selling December tickets from Jeju to Gimpo? Thank you.

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29 June 2016 06:06:00 jess

Good evening customer service officer, My daughter is flying to Jeju fm Seoul on 21 July 2016 till 26 July 2016, I tried your website booking for several days and was unable to get the booking thru, in the end I booked thru EDreams, under Booking confirmation Eastar Jet: W5LHSS, half way thru, I realised its only one way Seoul to Jeju, I tried to correct the booking online but cantl, pls help to include the return on 24 July 2016 on flight 224 at !8.05pm from Jeju to Seoul. Pls assist on the booking. my email: jess.lsk@gmail.com By the way, I read under terms and conditional, credit card used for booking payment must be present during check in, however, in my daughter's case, she doesnt hold my card, pls adv. Appreciate your prompt attention. Thank you. Jess (Singapore)

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29 June 2016 08:06:00 WILLIAMS

There was no air conditioning on this flight. Due to the pressure, no air circulation and altitude I had a mild asthma attack.

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28 May 2016 08:05:00 Guest

I tried to register as member. However, it keep show the error code 1544-0080??

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18 May 2016 12:05:00 Guest

I tried to login to the website but it keeps prompting me to change password. Even after changing password I still cannot login because the whole process of asking to change password keeps repeating.

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29 April 2016 04:04:00 loan nguyen

I try go online book ticket but not go thru. Please help

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28 March 2016 02:03:00 Guest

I didnt receive any email confirmation ... neither my reservation.. it was just charge to my credit card My fligh is from Seul to Hong Kong 1 of April .... Estefania Delgado

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13 February 2016 05:02:00 Guest

Hi, I have booked my flight from Busan to Jeju online but did not receive any email confirmation afterwards. Unfortunately, I did not save down the reservation confirmation number. Appreciate if you could send it to me. My name: Tay Hooi Yann and my email: tayhooiyann@hotmail.com, flight date: 21 Mar, flight timing: 07:35 - 0820.

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12 February 2016 09:02:00 Guest

Hello dear Eastar Jet! I booked a flight from Seoul to Bangkok for the 19th of February with Eastar Jet on the website of Ctrip. I didn't receive a confirmation email from Eastar Jet though! Please send it to me. My name: Leonie Linke, my Email: leonielinke@gmx.de, the flight name: ZE511, date: see above, Booking no.: 1674206953 Booking date: 14 Jan 2016 12:17 Kind regards Leonie Linke

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03 February 2016 01:02:00 JULIAN DOMINGO GUILLEN CIRUGEDA

I have booked 2 tickets and I have got the reservation No. but when I try to see my booking it does not work with the email. What do I do?

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28 January 2016 11:01:00 Guest

hi not able to go into easterjet website to purchase online ticket this few days. can pls advise

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24 January 2016 12:01:00 keanhao

Hi Eastar Jet, i tried to book air ticket from Jeju to Busan on 2nd April 2016, but the tickets were not available yet. It says "do not open". Can you please kindly check when will we able to purchase it? Thanks

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24 January 2016 12:01:00 Chris

Hi Eastar Jet, i tried to book air ticket from Jeju to Busan on 2nd April 2016, but the tickets were not available yet. It says "do not open". Can you please kindly check when will we able to purchase it? Thanks

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21 January 2016 02:01:00 Evan

Cannot success purchase flight ticket start from yesterday. Can you assist on me for this? Here is my email : evanwong1990@gmail.com

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18 January 2016 07:01:00 saybee

Hello my name is saybee from Malaysia. I have made a online booking from Jeju to Gimpo. But i made a mistake on the title of Mr and Ms for one of the passengers. Please advise how i can correct it. Thank you.

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12 January 2016 04:01:00 dexter

Hi...im Dexter a foreign worker here in south Korea.. I would like to book a round trip ticket from Seoul to Hong Kong? Can you help me how will I get it...thank you

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07 January 2016 09:01:00 Michelle

Hi, My name is Michelle. I am from Brunei. I would like to buy a one way ticket from Tokyo Narita to Incheon Korea. When I go to your Eastar Jet booking website to make purchase the ticket but the messages from website: Japan route road-trip ticket is required. If no return ticket when boarding procedure may be refused boarding. May I know whether I can buy a one way ticket from Eastar Jet? Look forward to hear from you soon. Thank you. Regards, Michelle

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01 January 2016 05:01:00 Guest

My name is sufiya yavuz. I had booked the flight on 12/26. the reservation code is U5L6KC the flight number is 602 departure city is Tokyo to Incheon.I login in Easterjet.com to check my reservation flight. I had notice by website that my reservation did not match. And I haven't receive any information of the reservation email. my email is xulihui1109@gmail.com please confirm my flight. Thanks a lot

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19 December 2015 10:12:00 Guest

i need to cancel my flight and your website will not let me do this so can u please cancel it for me Can u please cancel my flight and refund my payment. thank you Reservation No. B74IRJ Contact Person HultAnthony Reservation Date 2015-12-17 Approval number 00H35821

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07 December 2015 06:12:00 Eric Teh

hello, my name is Eric Teh. I'm from Malaysia citizen and i had booked flight ticket under reservation no is W9Z7RW . email is yeuh90@hotmail.com. I login in Easterjet.com to check my reservation flight. I had notice by website that my reservation did not hv any match. please help me about this issue, i booked this flight by the name is LIM LI HUEY, email is yeuh90@hotmail.com. hope i can get update news from Easterjet Customer Service. thanks you very much.

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07 December 2015 10:12:00 Guest

Hi, may I know when is Eastar Jet starts selling April 2016 flight ticket from Busan to Jeju and Jeju to Seoul?

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24 November 2015 08:11:00 Guest2

Why no price show for april 2016??????

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07 November 2015 07:11:00 Guest

I cannot understand why they do not sell tickets after March´16 - it's just some months away... Guest : Hi, just wondering when will Eastarjet start selling the April 2016 ticket from seoul to Jeju? Or is actually my website problem because there is no price showing out when I check the tickets. Thank you.

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30 October 2015 07:10:00 Guest

I have spent days trying to book a ticket with no luck. Impossible to call them. Anything! Incredibly annoying!

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09 October 2015 01:10:00 Fong Yuk KI

Dear Sir, I had booking the air tickets from Hong Kong to Incheon (Korea), through an agent The Korea Travel Service (HK) Co. of Hong Kong . Would you please help me reconfirm the booking? The confirmation No: GY6VJA Issue Date: 29 Sept, 2015 Passenger Information: Mr. Yung Wing Keung Barry X Ms Fong Yuk Ki X Mr. Yung Tsz Tsun Marco X Miss Yung Hei Yiu Marissa Flight information: HKG - Incheon ZE932 06 FEB 2016 13:10 Incheon - HKG ZE931 13 FEB 2016 09:20 Please reply to me , Thanks for your help. Fong Yuk Ki e-mail: adyfong2003@yahoo.com.hk

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01 October 2015 03:10:00 Mercyta Ferina

hi... i'm buying easter jet ticket by online via skyscanner, fr om Gimpo to Jeju on 16.45 flight on October 17th and then got back Jeju to Gimpo on October 19th 2015. the transaction is not complet yet, but we have charged for 2 times transaction. wh ere can we contact to straight this transaction? thank you

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27 September 2015 06:09:00 Guest

Hi, just wondering when will Eastarjet start selling the April 2016 ticket from seoul to Jeju? Or is actually my website problem because there is no price showing out when I check the tickets. Thank you.

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23 May 2015 11:05:00 Bee Ching Soon

Hi I have booking for 7 pax, and one of the name is mistype, My booking reference is R251FL The correct name should be NGU KIU NGO. And not NGU KUI NGO. Someone from Eastar is suppose to call me, but did not I saw the typo error yesterday. Can this admendment be made and send the new list to my email address. Thank you

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26 January 2015 05:01:00 syafiq0000

HI ..is there a problem with the Web site Eastarjet Wb site

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06 November 2014 12:11:00 Guest

Is the website down? i wanted to change my flight timing

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27 October 2014 07:10:00 guatpeng soh

hi all, i just changed my date successfully.it's very easy if you are eastar jet member..no any charges for changes within 24 hours of your booking. log in ur member, go to "my page"..u can see all ur reservation detail there & can change date..cancel flight & change passenger name there..

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27 October 2014 06:10:00 Biowkim Yap

i just booked a flight from gimpo to jeju & received your reservation confirmation no F1Q8GY & now im trying to change my return date but i couldn't find my booking in your website? any problem with the reservation no u had sent to me?

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27 September 2014 09:09:00 Guest

Reservation no X972KG I've tried to call your center but no staff speaks english. My problem is my last name is switched with my first name. Can I still check in? It supposed to be HinKeong but I keyed as LiowHinKeong. Another thing is I'm not able to print my boarding pass online. It says "You can not print boarding pass, due to a passenger discounted" Kindly advise me soonest my flight is next week. Thanks you & best regards, Jenny Gan

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01 September 2014 12:09:00 Suyin

Dear Eastar Customer Service My booking reference number is : BDWU9B. Departing Seoul Gimpo airport on 28 Sept 2014 for Jeju. There are 3 passengers on this booking. GOH Suyin, GOH Suyen & ONG Chengkin. However, I noticed in my reservation confirmation that my mother's name ONG Chengkin is wrongly spelt. It is spelt as ONG Chengking. Can you please assist to rectify the error and have the amended reservation sent to my email : syingoh@gmail.com I tried calling the customer service hotline +82 15440080 but they only speak Korean & Japanese, no English. Thank you. Su Yin

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20 July 2014 01:07:00 LG

Yes it is quite cheap...BUT The Service was not really professional...How come the customer come earlier then the staff...?????? And yetttt still tell us to wait to check in???

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15 July 2014 10:07:00 maria

dear eastar, i have recervation for my friends with number YC4Y4K but i'm forget to changed number birth date.so she used my birth date 1987/02/14. should i change ? the birth date correct is 1988/09/07 tks maria

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