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17 September 2017 Guest
How do I add extra baggage from my booked ticket
11 August 2017 Guest
Hi, How can I know my voucher PIN? because I received email that just contains voucher reference. Please help me. Thanks.
14 July 2017 sunnylenna lenna
Flydubai has issues with their security. Be careful when you get flights on their site online. They can charge for the flight that you are considering but not really confirming (thus breaking the law). They charged me for the flight that I did not confirm with the code that my bank sent me to a phone number. How could they do that, that's a big question. They promised to refund me that money within 7 weeks when I called them on the same day, but they have not done anything since May 10th and are ignoring my emails for 36 days now. Thus Flydubai proves to breach the security and behave incompetently when promising one thing and doing nothing about it. Their silence about my questions about security makes me think that it is all true and they do not want to acknowedge it.
16 April 2017 Guest
Hi, I have 48 inch led tv, does it allow to take with flydubai airline. Dimension of 1182mm x 163mm x 756mm.
07 April 2017 Guest
Hi, i have booked ticket for my georgia trip through fly dubai. along with it i also booked trave insurancel guard by AIG designed for fly dubai passenger. Does this travel insurance is perfect and i would have no problem at georgia immigration or does this insurance is only for traveling in flights. Thanks a ton for your help
31 January 2017 pieczywochrupkiewasa
Hi, I bought tickets 14th march 2016 from Prague to Male at 1march 2017 and i've got flight Prague-Dubai, Dubai-Colombo, Colombo-Male and I have got message from flydubai 2nd april 2016 that they change our flight and now I fly Prague-Dubai, Dubai-Male, Male-Colombo. What I should do now? Get off normally on Male? And what about my luggage, and will not fly to Colombo?
20 January 2017 Guest
Hi people. I need help with using my Fly Dubai voucher. When buying my ticket I first verify the voucher and it successfully goes through and shows the amount I have on my voucher. Then I click on pay now and it says: Sorry, there is a problem in processing your voucher payment. Please check your voucher reference/PIN and try again. It's been like this for days. What should I do? It is still withing 1 year and valid though. How to use this voucher please?
04 January 2017 aiskacang
I am planing to travel to Shiraz from Dubai in Feb 17. Would you still recommend this sirline
29 December 2016 Guest
I am currently at Dubai terminal waiting to departure to Isfshan, Iran. My flight has been delayed 6 hours already and there is no sign of departure time yet. It is amazing to me that no one is here to answer or any indication of the delayed causes. We all feel in * . This is my first time flying by FlyDubaib and definetly the last time. Not very responsible for people on the ground.
07 December 2016 Fred
I have flown fly dubai enroute Dubai and i really thought i would build loyalty with them too, i realize this is going to be a hard paper, you have really have to work hard to be a Dubai client, i wish such reviews were open to the general public we would make better decisions i think they are thriving on consumer ignorance, i have just learnt that surprisingly they share ownership with Emirates, why cant the mgt borrow a leaf especially customer service Beher : The epitome of a low cost carrier lies firmly with Fly Dubai. I flew the carrier fr om Bishkek to Bahrain via Dubai. With a six hour layover, one would think there is sufficient time for baggage to make the connection. But upon arrival in Bahrain, my baggage is missing in action. Upon filing of a missing baggage report, I am advised that Fly Dubai DOES NOT provide a per diem allowance to cover essentials while baggage is tracked. Later I am advised that there is another Fly Dubai flight in another three hours and it may be on that flight. But, no, that is still not sufficient time for the airline to resolve the issue. Finally, it arrives via Gulf Air (Thank you for stepping up to the plate where Fly Dubai fails dramatically). Only to be told I should return to the airport to collect it myself as Fly Dubai, as a low budget carrier service does not offer such service. Really… Maybe you should check my passenger record that I am incapacitated due to two surgeries on my foot and require a wheel chair. Great service you offer. Low budget… ticket prices was similar to that of full service airline, Turkish Airlines, but you presented the shortest time (or so I thought) between point to point. Maybe your CEO does not realize the level of service that is being provided and never studied marketing that the cost of losing one customer is equivalent of capturing ten new customers. Worse… word of mouth, especially in this age of Social Media, will by far out cost the price of a lousy service to deliver the baggage and a small per diem allowance. No, you would rather stick to your policy (I will check with IATA as to legalities in accordance with international treaties) than try to build loyalty. Thank you to my hotel guest services. Golden Tulip Bahrain has picked up the ball wh ere it was dropped by Fly Dubai.
07 December 2016 Guest
I am amazed how fly dubai continues to thrive with very poor customer services dept, i wonder if they have a customer services dept at all. I wrote a complaint email where six of us were bumped as we traveled to India, they quickly send an automated email acknowledging my complaint with #03308035 promising to get back to me in 10 days , after 11 days i wrote to them , i got another automated response urging me to call if i need service, i have called +97160054445 ( not toll free) and the line simply runs adverts . I am confused, does anybody know of a body that regulates Flydubai where i can seek assistance Fred. +256701800601
22 November 2016 Guest
Hello, what happened with flight Dubai- Goa, i do not see any available tickets...
31 October 2016 SHAMEER
Economy class In economy class, you can pre-pay to check in 20 kg of baggage on any flydubai flight. If you want to take more baggage, you might be able to pre-pay to check in 30 kg or 40 kg if there’s enough space on the flight. The baggage allowance may be included in some fares . (You might be able to pre-pay to check in 30 kg or 40 kg if there’s enough space on the flight) What is that mean if no space we cant take 30kg incase we pay additional amount
22 October 2016 Beher
The epitome of a low cost carrier lies firmly with Fly Dubai. I flew the carrier fr om Bishkek to Bahrain via Dubai. With a six hour layover, one would think there is sufficient time for baggage to make the connection. But upon arrival in Bahrain, my baggage is missing in action. Upon filing of a missing baggage report, I am advised that Fly Dubai DOES NOT provide a per diem allowance to cover essentials while baggage is tracked. Later I am advised that there is another Fly Dubai flight in another three hours and it may be on that flight. But, no, that is still not sufficient time for the airline to resolve the issue. Finally, it arrives via Gulf Air (Thank you for stepping up to the plate where Fly Dubai fails dramatically). Only to be told I should return to the airport to collect it myself as Fly Dubai, as a low budget carrier service does not offer such service. Really… Maybe you should check my passenger record that I am incapacitated due to two surgeries on my foot and require a wheel chair. Great service you offer. Low budget… ticket prices was similar to that of full service airline, Turkish Airlines, but you presented the shortest time (or so I thought) between point to point. Maybe your CEO does not realize the level of service that is being provided and never studied marketing that the cost of losing one customer is equivalent of capturing ten new customers. Worse… word of mouth, especially in this age of Social Media, will by far out cost the price of a lousy service to deliver the baggage and a small per diem allowance. No, you would rather stick to your policy (I will check with IATA as to legalities in accordance with international treaties) than try to build loyalty. Thank you to my hotel guest services. Golden Tulip Bahrain has picked up the ball wh ere it was dropped by Fly Dubai.
13 October 2016 kylie
I booked tour in Dubai not really knowing what to expect. I got picked up from my hotel no extra charge and Our driver from Tlt Limo was fantastic giving us commentary the entire trip. Sand bashing was a thrilling experience We arrived at camp in the dessert with food and drinks on hand along with dancers and other experiences. Plenty of food and drink available and again choice and quality could not fault After camp we headed back a different route with our driver providing commentary all the way. I got dropped back to my hotel late in the evening. This was such a fantastic experience and one I will never forget. Top quality and best value for money Recommend http://tlt.ae
11 October 2016 Mohad Azawol
Booking ticket from. make my trip depature 10 Oct 21:25 and my brother missed the flight departure was at 9:25pm but i came to counter 7:30 they said in your ticket only hand bag is allowed not baggage if you want to take baggage you have to pay Qr. 36 per kg suddenly he call me and say me about baggage I agree and take cash and start my car and reach at airport but security issue is making problem to not allowed to permissions with passport and ticket too much I request after he allowed me at 8:25 pm to enter suddenly I take my brother and came to counter at 8:30 but counter agent is not respond any thing he only say one word now closed nothing to I help you it was closed my brother many time request to counter service agent give me some minutes my brother is coming with cash he is on gate issue for security but he try to enter but no any response from them. When I asked to now flight time is 9:25 pm and I am here with you 8:30 pm how can you not allowed me to make my boarding he told me if You come before 10 min I will do it but now nothing you go back and take new ticket come to next departure time. After I request too many time he not want to talk with me I saw their are also 3 passenger stand with same problem but he not take any action he only say now counter closed u have to back home. Now I ask to fly Dubai tem member this is your satisfaction from you to passnger. How can we face to this type of situation. I am very soory to inform you I never Travell to fly Dubai flight and not allowed to any body to take flybubai ticket. Reply to this message 05 January 2016 Gue
18 August 2016 Guest
Anybody knows contact info of engineering dapartment of Flydubai? Thanks.
06 August 2016 Guest
Our flights got cancelled due to the Dubai crash landing incident and on the day of our flights we were informed to go back home and go to Fly-Dubai branch to either get our money refunded as well as our taxi fares or get a new flight. All the flights until the 12 August are fully booked hence we were not able to get a flight through FlyDubai. Today, I went to your branch to get a refund but I was informed that I can only get a voucher and I have to contact you through email to get my money back. I was also informed that they cannot do anything on their side as it's just a ticketing office. I think this incident was handled very badly as it was not our fault that we were forced to book another flight with different airlines as all your flights are sold out. Instead of giving a good service for the passengers, all the passengers have to go through and struggle to get their money refunded. Your branches should have been informed about this incident as this has been wasting our time and money! It would have been our first time to travel with Fly Dubai and I would never try it again.
03 August 2016 Guest
Just like the person below me I tried so many card to book a flight from Doha to Dubai. My card: BLOCKED. Tried to use my friend's card who already booked his ticket: BLOCKED, another friend who booked his ticket as well: BLOCKED...I use another card of mine: BLOCKED. Called my bank telling them to take of the block, they say the computer is not showing any proof that the card tried to process. My friend called his bank and they said the same thing. Me: Ok maam can I come in and pay with cash Her: Of course Me: Can I have the address please? Her: *gibberish gibberish gibberish* Me: Okay maam can you repeat it slowly for me Her: *slow gibberish gibberish gibberish* Me: I'm sorry maam can you spell it out for me Her: Oh sure...*gibberish gibberish gibberish* Me: *pull out shotgun, blow my brains out*
31 July 2016 Shins
Very nice and reputed airlines
29 July 2016 Guest
2 hours delay
27 July 2016 Ryan
It is now 5 am and I have been thoroughly frustrated by the level of service received. Had this been an emergency, it would not have been as laughable an experience, nonetheless pathetic, to say the least. I am a resident of Dubai, currently sitting in Bulgaria (a very pleasant holiday so far), completely destroyed in the past 12 hours, by what should have been a fairly simple transaction. Due to fly back on the 27th of July (FZ758, booking reference CSMQII), I was invited to stay back for a couple of days. So, with great enthusiasm, I accepted whatever charges to change the booking to the 29th of July. Or so I thought .... For some reason, my friend managed to make a similar change ever so smoothly... I, on the other hand, began my journey to hell and beyond. The change was simply not getting confirmed due to payment failure I used the same credit card as I had to make the initial booking - not accepted Repeated the entries, in case I had made an error - same result Used a different card - same result! Then I decided to try the call center, in the hope that the "experts" would be able to sort me out Ahhhhh.... how I regret that now I think, I have spent more on international call charges than the cost of the flight... ludicrous 3 agents - all following the same failed script... Agent: Can I have your card details? Me: Sure, but I already tried those... Agent: Please give me the details ME: Okay - here you go Agent: The Card is blocked! Please contact your bank Me: Wha??? I just paid the restaurant bill.. it works .. not blocked Agent : Its not working Me: I know - that's why I called you dufus! Here try another card.. Agent: The card is blocked! Me: Also? How can that be? Okay - let's try a friends card (hes the one whose transaction had gone through) Agent: That card is also blocked! Please call your bank Me: Butttt.... hang on a sec. Try as I might, I could not convince anyone that thelogical conclusion was a system error and NOT with the cards 3 People, 5 credit cards issued in 3 countries, 2 debit cards ... ALL Blocked... I mean seriously - what does it take to admit an issue. Meanwhile, I am stranded - original booking invalid and can not be re-instated, new booking not confirmed as none of the payment cards are working and the only freaking advice I get from FlyDubai - is to talk to my bank(s) because 7 different cards owned by 3 people in 2 countries appear to be BLOCKED. Even tried to book a brand new ticket at full cost to myself - but that too had payment issues... so I guess it has to be something with either my name or nationality! Once I get back to Dubai, I intend to devote the remainder of my life to ensuring that neither I nor any of my friends, colleagues or acquaintances have to even consider the option of such a pathetic excuse for an airline! The financials aside, the sheer aggravation of the experience I have been through, has left me determined to walk to my destination or not travel at all, if FlyDubai is the only option available. And somewhere in the middle of so many calls, I really cracked up at the conversation that went something like this Me: Is there anything you can do to help me? Agent: Can you go to the nearest FlyDubai Office and pay in cash? Me:If that the only option... yes, Im in Bulgaria Agent: Are you in Sofia? Me: Yes.. actually, no, Im about 5 hours away in Sveti Vlas Agent: In Prague? Me: Wha? No - In Vlas, Prague? Never mind
15 July 2016 hookem06
I will not fly with Fly Dubai again. I have taken three trips with them and all have had many issues but my last and most recent trip was by far the worse. I contacted them by phone and on Facebook to find out what their car seat policy is. Both times I was directed towards their Terms and Conditions 7.4. Based on this policy I bought a seat for my child. On our flight to Dubai we had no issues and I was able to use my car seat. On my return flight I was told I couldn't use his car seat as it is a rear facing seat. I had a copy of the Terms and Conditions printed and they refused to look at it and made us turn the car seat around. This seat is not made to be forward facing. Thus making it unsafe. I contacted Fly Dubai and requested a refund. They said "Kindly note that as per our safety standards, seat should be always facing forward." When I requested a copy of this policy they replied, "Kindly note that the same way as the passengers should face forward, the infant should also face forward as per our Cabin Safety Procedures Manual. We can only share to you the conditions of carriage which are on the website. The Cabin Safety Procedures Manual is for eternal use only." When I still requested a refund because they failed to notify me of this policy nor is it available to view they replied, "Your request for a refund has been refused as flydubai policy states that seat should be always facing forward." I again asked for a refund because I can't be expected to follow a policy that they don't allow passengers to have access to or disclose to them upon request. Their final response was, "As per the international standards, the car seat should be forward facing. This is due to safety reasons. Your child xxxxxxx still occupied the separate seat. We regret to inform you that your request for a refund has been refused as per the policy which states that car seat should be forward facing. Unfortunately, we will not engage in any further dialogue with regards to refund. We are however, happy to be of assistance with any other query you may have." I'm not sure what new policy they are referring to with international standards but we fly internationally frequently and both forward and rear facing is allowed and clearly stated in the airline's policy. While their customer service is normally subpar at best. This was by far the worst customer service I have ever received and I would never recommend anyone fly with them. Nor will I ever fly with them again.
07 July 2016 Guest
Guest : Hello, I have finished online assessment test, but no reply from Flydubai since one week, any luck :) Guest : Hello, I have finished online assessment test, but no reply from Flydubai since one week, any luck :)
30 June 2016 Guest
Fly Dubai cancellation. Pay attention for the malicious practices applied by Fly Dubai when you cancel your flight. It is not cancellation, it is just ordinary vulgar theft. When you book with Fly Dubai, you must realize that your money is gone, whether you cancel it or not. I just booked a flight with Fly Dubai of which I knew I may have to cancel it. So during the booking, I verified wheter the flight was cancellable. It was. Later on, I had to cancel the flight due to external factors. What turned out? A lot of extra conditions suddenly arised, such as : - My money is not returned, but instead I get a voucher. - This voucher can only be used for another flight with Fly Dubai. - This voucher can only be used for a flight where I am a passenger. - This voucher expires in 12 months. Little question, but so relevant: - What if people don't need to travel with Fly Dubai in the first 12 months? All of the above extra conditions were not visible during my booking process. However after I filed a complaint, the team of Fly Dubai was happy to send me a link to a web page where they are explained. What Fly Dubai did is take a loan from me without interest and after 12 months take the money. I challenge any one of you to try this with a bank...
12 June 2016 Corrado
Hallo, my name is Corrado. I was supposed to fly back to Saudi Arabia where I am resident with 3 other collegues yesterday. We accidentally bought a hajj flight, so after we were checked in the personnel came looking for us and canceled our boarding cards and got us out of the airport, cancelling our exit visa. Aside the fact that they were poorly informed and not very nice, they weren't helpful at all - they just wanted to got us out of the boarding area. The second we stepped out, they got back without even saying good luck. They refused to reimburse the ticket, or to put us in a later flight, despite the fact that they told us it's hard from the website to understand you are buying hajj ticket, therefore this happens all the time. This is a legalized scam - I sent an email to the customer service, if we are not hearing a reply from them we are sending a letter through our attorney at law. We had to deal with this trouble ourself, bought a ticket with Emirates (so extra 350 USD per person), get into a cab and go to terminal 3. Unacceptable.
07 June 2016 Mohit
HI Team, baggage policy is very poor
17 May 2016 Waqheryunus
Dear sir my flight number Fz0844 book on4june can you tel time and bagges information passenger -salmaparveen
10 May 2016 Mohammad Sajjad
Super fast and easy nice Flydubai
09 May 2016 Guest
Hello, I have finished online assessment test, but no reply from Flydubai since one week, any luck :)
26 March 2016 ajmal
Hi Sir, my booking number: G8QSLR pls sir send me all ticket detial in my email address, email@example.com
21 March 2016 mamsour y turki
On Friday, Saturday, March 19 was the return flight Istanbul - Dubai - Jeddah Flight number FZ-754 When the office was surprised bureaucrat company informs us prevent our travel with my wife and canceling tickets on the pretext that we (Umrah), even though we Saudis from Jeddah and it turns out that we are the families of Saudi Arabia and the same problem and we tried and we contacted the company in Dubai and the same style of rejection And told us that we buy new tickets from Istanbul to Dubai only the amount of 360 euros So I hope the official who issued this very strange accounting information And restore the full amount paid unlawfully. Yousef Mansour Turki Dalal Mohammed Basberan 0541433459 firstname.lastname@example.org email@example.com
09 March 2016 Guest
My brother family had a flight at 9:03:2016 timing 10:10 evening with fly dubai air lines it was one the wrost air lines he had ever because of delaying flight and best service for this is they didn't informed to the passenger before even issued the boarding pass and we had online chat at same day evening with one of the fly dubai customer care representative he said there's no delaying sir flight is on time then after 2 hours we had reached to the air port while reaching boarding pass they still didn't informed deu to all this who suffered my family and air lines don't care about it I will not prefer to use fly dubai again and same to tell everybody don't chose this air lines
01 February 2016 Guest
one of the worst worst ever flight ever i had no baggage for this worst flight
17 January 2016 Guest
Bought a ticket for 3 person and i missed my flight they said, the departure was at 8:55am but i came at 8:20 they said it was closed and i begged a lot for a boarding card but they rejected.. then i asked if i can change the schedule but they said i had to pay $150 for a change and i bought the ticket for $179, why do i have to pay so much for a change?? Worst airline ever not going in it ever
05 January 2016 Guest
The worst AIR LINE . FLY DUBAI..... from the past 5 years I am travelling ... and u r the first airline that's telling ... that only 7 kg is allowed. .. as online u must have checked it. IT'S A STANDARD THAT 30.KG IS ALLOWED AND a normal person book like that. How many people have suffered .... I request to remove the FOOLS sitting at the top management. My family's day got worse ... we have to pay 10000 rupees plus the other baggage we had to return back so to send by cargo. Never in my life I will fly in ur flight .... and never will recommend. ... HOPE TO SEE U CLOSE DOWN YOUR BUSINESS SOON IN KOCHIN AIRPORT.
05 January 2016 Guest
This is an airport handling agent. Working for many airlines. The flydubai staff you find onboard. Unfortunately the handling agent is a companies representation and they are accountable for their behaviour. Write a report to flydubai and explain the situation. I bet the service on board was nice and genuine.
04 January 2016 Peter
Myself and my family were recently subjected to appalling treatment by flydubai staff on a flight from addis ababa to dubai. After waiting for more than two hours for the delayed late evening flight, the ground staff chopped the boarding pass in the wrong way and the flight supervisor, called Daniel from Kenya, would not allow us to sit in our seats and board the aircraft until the ground staff brought the chopped piece of the boarding pass. I had to wait on the gangway with my family in the cold while all the other passengers boarded. We were the last to board once the ground staff appeared with the piece of paper. No apologies or attempt at service recovery. Take it or leave it. I felt threatened and intimitated and embarrassed in front of my wife and children and all the other passengers. This behaviour is a shame to the brand name of Dubai.