GOL Transportes Aereos Discussion

25 June 2019 04:06:00 K Chetty

We are booked on your flight from Rio de Janeiro Brazil to sao Paulo in November 2019. When making the booking there was no provision for adding on baggage as a result the booking was made without adding on baggage. I need to add on checked baggage for 2 passengers.How do I go about doing it. Regards K Chetty 2761208876 whatsapp number

22 April 2018 07:04:00 Guest

Just had a very unsafe flight. The police came on board, armed to remove an agressif pasanger by force with handcuffs. We waited for the Policia Federal for 45 minutes with no information whatsoever. Then the police returns with the violant man, freed him and he sat just behind me. The captain Noronha Sales diid not object to having an out of control passanger on board his aircraft as if it was normal. We were all very concerned for our safety and most of us missed our connecting flights with no assistance what somever from this low end unprofessional airline staff. I will be filling a complaint with ANAC and hope this reckless pilot gets grounded for good. Flight 1243 on 22 April 2018 from Floripa to Sao Paulo.

14 March 2017 01:03:00 Guest

I hate your website - it is the worst airline website I have ever used and I have flown all over the world. Have you ever even tested putting in a partner airline frequent flyer number - it simple will not accept Emirates Skyward no - with or without the EK. During my unfortunate experience booking a flight I tried to book excess baggage - it was expensive but that's not the issue - Once I completed my booking your booking system decided to forget about my excess baggage. Simply sloppy lazy work.

05 February 2017 09:02:00 Guest

i know that I am late with my review however it's better late then ever. I had the privilege to go to Brazil Sep 2016 to go and watch the Paralympic Games. We took the opportunity to go see other places in Brazil with an athlete in a wheelchair. This airline took advantage of the opportunity to charge the Athlete for extra weight from Rio to Iguazu Falls and from Iguazu Falls to S.Paulo. This is an act of crime taking advantage of the situation and charging almost $1000 dollars Canadian for the extra wheelchairs. That's not Ethical. We flew from Vancouver to Rio without any hassles from any other airline we have traveled to many parts of the world and never had that experience. We will never fly Gol again and will not recommend anyone to do either. Shame on your airline to take advantage of a Paralympic athlete that had the greatest experience of her life in Rio. Also the flight wasn't even full . Do NOT FLY GOL

22 April 2016 10:04:00 Guest

Terrible service.

08 December 2015 03:12:00 Guest

update on previous report..Gol is trying a scam to get your money. I try to bring back the exact(actually slightly smaller carry ones (after all my problems I looked at my email flight info and could have just shown them) that it says I can have one carry one and one under seat (2 free) they made life very difficult for me to bring on 2 bags as per the "information on website". I will say that the supervisor was intelligent and made the right choice to let me carry on my $4000 dollar eqpt. the idiot was a young man at Forteleza entry point to gate (a gol employee) who was hell bent on making sure that I didn't get on with the bag. He must have wanted to feel important. after the incident I returned to the gate and he found me and still challenged me. When he finally realized he had be trumped by his supervisor he sheepishly walked away. Delta Airlines take note because this was a Delta flight and they need to clarify the policy

06 July 2015 06:07:00 Nepali Kanchha

This airlines very very problem and this airlines not issued bordibg south asin. Just airlines sending me back in INDIA from Brazil airport. This is not good and not good business If not giving boarding then why sell ticket. Stop selling ticket. Bad airliness don't follow this airliness

26 May 2015 04:05:00 March 26 9A

Absolutely the worse Airline I've ever flown with!! I booked a round trip from MIA to Punta Cana. Our flight to Miami left at 830am, which was perfect because my wife needed to go to work that day. To our surprise the flight was delayed by 3 hours!!! The excuse: the crew hasn't been on ground for 9 hours and then they said a flight attendant was sick!! Are you kidding me??? I get it, but really??? Sounds like an airline that doesn't plan for situations like this! What's worse is that they did nothing to accommodate the inconvenience! All they could say is: there's nothing we could do about it! With an attitude!! I know when I give people attitude and I've been calm about the situation but the service on this airline is very poor! Never again flying GOL... And trust me, people will hear about my experience. Talk about a very disorganized and rude airline.

27 January 2015 06:01:00 Guest

can your flights be booked in the USA

16 November 2014 05:11:00 herard

please have flights from brasil to port au prince haiti...the haitian comunity is suffering because the price to go to haiti cost too much money

06 October 2014 10:10:00 Guest

THIS IS THE WORST WEBSITE ON ANY AILINE I HAVE ENVCOUNTERED IN MY THOUSANDS OF FLIGHTS WORLDWIDE. MY WIFE IS BRASILIAN BUT EVEN SHE IS EXASEPERATED BY IT. ANYONE OUTSIDE BRASIL FORGET IT!! IT REVERTS TO PORTUGUESE WHEN BUYING INTERNATIONALLY AND GETSB YOUR BIRTH DATE AND OTHER DATA WRONG THEN TELL YOU CANNOT BOOK !!! CUSTOMER SERVICES IS IN BRASIL AND NO ONE SPWEAKS ENGLISH!!!!!! APPALLING

01 May 2014 05:05:00 Germany

worst airline ever

10 April 2014 05:04:00 Guest

Unfortunately I could not catch my flight on the route Caracas Dominican Republic, in these times desire to use the ticket but closed operations in Venezuela Gol, can guide me to do because it gives me no answer about what to do

03 October 2013 07:10:00 Guest

Gauker : Terrible. No way to contact them. No US phone number and the one for Brazil on their website does not even work. Non-existent customer service. My wife and son have gone missing on one of their flights and I can't even locate them or talk to anyone about where they are. Don't fly with GOL!!! for USA 1 855 862 9190​

02 August 2013 12:08:00 Gauker

Terrible. No way to contact them. No US phone number and the one for Brazil on their website does not even work. Non-existent customer service. My wife and son have gone missing on one of their flights and I can't even locate them or talk to anyone about where they are. Don't fly with GOL!!!

24 April 2013 11:04:00 giuseppe cannavale

hello very difficolt to have same respond ,at what terminal from sam paulo to jfk fliat

20 February 2013 12:02:00 Felix

What is your phone number in america for costumer service. Im trying to book for 7 people and is not letting me doit.