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Germanwings Discussion

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26 October 2016 01:10:00 Integrated Aerospace Systems IT

We would like to know if GermanWings has any special offer for frequent flyers pending the fact we plan to need a certain numbers of flight on the route Rome-Koln and viceversa. Is it possibile to get some for exemple "carnet" or cashpoint to use flight by flight? Thansk silvio

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02 October 2016 02:10:00 Guest

Awful customer service .. I don't think they know what that is or are so arrogant they don't care. No response from baggage replacement or customer service. They hide behind email addresses and don't reply. - dreadful airline!

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13 July 2016 04:07:00 Shkumbim A Thaqi

Dear All. I am Dr Thaqi from Kosovo.I have flight through Your Company , on June 2016,but the Congress in what I have attended should pay my Flight Ticket Stuttgart-Prishtina...119 Euro. Could you send me please confirmation please?because they need with price marked the official euro, because they are seeking to reimburse this matter from me? Sincerely until your urgent answere to me; Dr Shkumbim A Thaqi Resident in internal Medicine-Rheumatology Tirana Street Nr/1 Gjakova-Kosovo Zip Code-50000 +38649420463. cardiamd2hotmail.com. Birth Dtae;25.08.1969.-Prizren-Kosovo.

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20 May 2016 04:05:00 Guest ANDY

SHITY COMPANY . THEY DONT RESPECT COSTUMERS . NEVER EVER

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27 January 2016 07:01:00 Guest

What a terrible company My flights deleted 30 July 2015 from Cologne for 10 hour and responsible staff just say sorry they didn't provide any room to sleep or food and I try to contact with they since 30 July 2015 a couldn't I doubt about company ceo or managers whatsoever are they have little bit Brian which kind of company are they I can't understand so cheap company and people totally even not unprofessional

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21 January 2016 12:01:00 Paulo Morais

Hi, I'm very unpleased with Germanwings customer service. I've booked 2 flights for 3 persons ans on the same day requested on the contact form on the website a formal invoide stating our tax payer number (we're a company). 3 weeks later... still no reply. Also, the contact form on the website does not send you a confirmation (an e-mail with the summary of your request, for example) of the messagen been sent. There is no e-mail address for customer service... only the contact form and paying phone numbers... this is not a good service at all. Don't know how all this will end, but we need that formal invoice stating the yaxpayer number, or else the expense is not recognized for accounting by our fiscal authority (in Portugal). best regards, Paulo Morais

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30 December 2015 09:12:00 Joseph E.

I had a terrible experience with Germanwings, and the customer service won't even answer my complaint! I've called -they referred to email - I emailed, no answer! I contacted them on their website. Still no answer. The original problem was that they ignored me at the airport after not even giving me a boarding card. Is this an airline, really?!

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26 May 2015 11:05:00 Alicia * del Rio

We only need to change our flight date 3 months in advance from September 1st to August 28 our code reservation is U2KIQR for me and my husband 68 year and 64 years old We are from Costa Rica and we need to fly from Vienna to Madrid Please help us

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28 November 2014 10:11:00 Sunil Kumar Mangtani

I am trying to book flight from LAS PALMAS DE GRAN CANARIAS (SPAIN) FOR JANUARY 11TH, 2014 VIA COLON TO MANCHESTER (U.K.). IT WAS SHOWING LAST NIGHT BUT WHEN I DETERMINE TO BOOK NOW, IT IS NOT SHOWING AT ALL BY SAYING "CHANGE SURCH" KINDLY ADVICE IF AVAILABLE ONE SEAT TO BOOK AS I NEED TO RE-JOIN MY UNIVERSITY ON MONDAY JAUNARY 12TH, 2015. KINDLY REPLY FAVORABLE. BEST REGARDS / SUNIL (E-MAIL: bmimp@yahoo.com

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21 July 2014 01:07:00 Guest

I am unable to contact them. I have been trying for weeks. My flight is Friday. It's Monday. Looks like I may not be able to go and will be out 170 EUR.

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29 June 2014 08:06:00 Guest

I had a significant medical event and could not travel to Europe this summer. I have been reimbursed for all the hotel, train and airline reservations I made except for Germanwings. I tried the German number, the England number. The German number you just get a busy signal and the England number you are put on hold until finally they disconnect you. I plan to go next summer but I will not use Germanwings. There is no such thing as customer service. They are a part of Lufthansa and I even tried calling Lufthansa but they gave me the same ineffective phone number. I e-mailed twice and still no response. There is a place where you can make a more formal complaint. See soep-online.de/welcome.html.

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26 June 2014 10:06:00 Guest

See that post on 24 June from someone else? Me too! I called their phone number that they gave us over 100 times. They NEVER answered. They have given us no information. It's now June 26! I'm back in the US. I am certain I will never see my suitcase. I am so frustrated with this airline.

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24 June 2014 05:06:00 Guest

I travelled from LHR to Hamburg and baggage of all of the passengers are still in LHR. there is no update when we can receive our luggage. more than 48 hours are over still no clue when we will receive our baggage.

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13 December 2013 04:12:00 Guest

Birmingham to Berlin flight cancelled told flight to Frankfurt we could go on take train to Berlin and claim train fare back email given no good found an email address to contact germanwings but I put in flight details won't let me fill in rest of form looks like I lost train fare 269euros will go by bus next time

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18 September 2013 08:09:00 Mandy Benjamin

How on earth does one get hold of this airline ! I have tried every number possible !!

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02 August 2013 05:08:00 Guest

yes.. I also had problems with the phone call. After that, when finally could have spoken to somebody, I've been redirected to an other person, who doesn't speak english. So i just asked for someone who does, therefore i've been redirected 2 other person, finally the 3rd one spoken english, but as he said, my problem is not his area of businnes, so he cannot help. and it did cost me around 15 £ or even more! After this, I hope my flight will be alright.

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11 July 2013 05:07:00 Guest

I am trying to book a flight from England with GermanWings - the call centre 25p per minute - tried for 10mins 4 times no answer so far calls have £10 and no response. All other numbers not recognised - does this airline actually exist?

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25 January 2013 02:01:00 Guest

The phone number is so expensive by the time you get someone you’ve paid for the another flight around the world and back again £0.25 min it's a ****s take

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09 January 2013 11:01:00 Guest

Guest : Germanwings is a terrible company. On December 31, 2012 they delayed flights from Moscow: to Cologne, Stutgart, and Hanover for 36 hours while all other carriers had been working no problem, and now they are refusing to pay compensation! What are they say about compensation ? I was in airport too in that terrible night

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