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09 January 2018 An unhappy passenger
Hello, I am not satisfied with the service given by Lion airline. We often faced with delayed flight and this is very unacceptable. Just today (10/1/18) on my way back from Medan (Kuala Namu) to Penang with the flight of JT 013*, we should be on flight at 16:00 WIB but you guys delayed it to 18:00. My nephyew was waiting for us there and he was not free because he had a meeting later. Not just that, they didn't inform about changing the room number which caused everyone were rushing. As a passenger of Lion Airline. I do hope that you can change YOUR ATTITUDE in caring your passenger. IF YOU SAY ABOUT ANY OPERATION PROBLEM, then tell me why must be every single time when I am using your airline service? Don't make it into a trend thank you so much. I REALLY DO HOPE YOU GUYS CHANGE or ELSE YOUR PASSENGER WILL SLOWLY DECREASED. Thank you. I hope to see your feedback via e-mail if can. (firstname.lastname@example.org)
22 July 2017 Guest
i fly lion air many times, 50 % of the time the flights are always delayed, and try booking a flt online with an australian c-card. forget it budget airline , budget service
17 July 2017 Guest
i hav booked tickets from lionair.co.id website. i want to reschedule same. how i can do?
06 June 2017 Guest
I fly Thai Lion Air almost every month since 2015. Now departure times have been changed and they don't want to give a full refund even though they can sell ticket for a much higher fare during holiday period. I am denied to talk to a supervisor or manager. Had enough of Thai Lion Air. I used to be very happy with them.
18 April 2017 Guest
Thai Lion is very unprofessional and had very uneduxated staff who couldnt read a medical certificated where we can to carry injection in nice pack ans denied us boarding because that lady couldnt understand. Worst worst staff impoliet and did nothing to help us. We were a frequent flyer and even though we went through this incident. Never never travel.with this stupid airline.
18 April 2017 email@example.com
Lion Air lost my luggage during the flight IW 1831 from Labuan Bajo to Denpasar Bali on the 14th April 2017. I completed the Property Irregularity Report at the airport, but I do not have any news.I called several times to the different airports but they cannot answer me. It is NOT POSSIBLE to loose a luggage in a direct flight and NOT TO HAVE ANY NEWS ABOUT! It means that Lionair does not have any tracing for the boarded luggages?!!
12 March 2017 Guest
Worst customer service on Earth.
29 December 2016 Guest
How much does the changing day of flight cost?
18 May 2016 Guest
Thai Lion Air - I didn´t feel safe at all. May 17. 2016. Flight no. SL 601. Trip fr om Udon Thani to Bangkok and return to Udon Thani, later the same day. From Udon Thani the plane was delayed 15-20 minutes. Ground crew was handling the call of passengers very poorly, it all seems very unorganized, which may be the reason for the delay - i don´t know. The take off was was done with very very high speed and for a long time before actually leaving ground, and then proceed like a raket - straight up. From Bangkok - the same took place. From terminal tree busses were filled with passengers. The last bus was not there on time so we waited about 10 min. before it arrived. All passengers in bus, and then wait another 5-10 min. in bus before the driver finally returned. All passengers in plane, and it was full. Ready to take off. Fasten seatbelt. An old male passenger just got out of his seat, and ran to toilet just before taking off. The crew complained him because he did not luck the toilet door. He got back and the plane started to go down the runway. You could see bad weather on the way - when you looked out of the window to one side of the plane the sky was * grey / black. When you looked to the other side of the plane the sky was crystal clear light blue with a strong sun. Down the runway with full speed, and for a very long time.... so long that I felt soon we are going out of runway, and with a very very high speed. You could feel the plane moving from side to side, like the pilot did not had full control of the plane. And finally the plane took off like a raket straight up in the air. After a few minuts you felt the plane dropped quite a bit, and then continued straight up like a raket. I felt something was very very wrong ! Me and many other passengers looked very nervous, and hold on to our loved ones and the seat in front. An older woman started to pray. I thought of a old friend of my parents - he did the same process when taking off in his private plane, very often when he worked as a professionel photographer and pilot. He always wanted to rush home to his wife. But one day it went wrong - very wrong and he crashed a few minuts after taking off. There was a "hole" and a very strong wind going down in the air. He died right there. Back to my trip from Bangkok to Udon Thani - We finally came to cruise attitude and the ride was calm. Passengers started to relax. Half way to Bangkok the captain said something in thai. Long talk but i don´t understand thai. Later there were a few words in english witch nobody could hear - poor quality and low voice. We finally arrived close to distanation and started to decent. After some minutes the plane put wheals on ground but again with a very high speed, and plane moving from side to side. Same like when arriving in bangkok. I felt quite nervous - will the plane crash ? Speed of the plane came down and we arrived at gate - safely. Passengers started to get up. But nothing happened. After a few minutes the crew announced in thai, that because of heavy cargo, the passengers could not leave the plane before some cargo was removed - for safety reasons. It took 15 minutes wh ere passengers could look at ground crew unloading the plane. Then finally we could leave the plane. I have been flying for many years, and in many different countries, but never in my life have i experienced anything like this. The trip really felt unsafe !!! So for my part and for the safety of my family - never again - Thai Lion Air. Everything looked and seemed unorganized. Regards
09 May 2016 anita duangsuk
i would like to know how to do cancellation my booking because i got big mistake about booking. my booking no is CHKEHT and PXQAVI could you help me about cancellation
29 January 2016 Guest
Worst airline , even before 20 minutes to flight they did not let me sit in aircraft meanwhile there was announcement by them as final call for people who were traveling with that airline in same flight . They did not provide any vehicle to me to reach to my aircraft and later they said you missed the flight, worst attitude and bad customer service .they straight forward refused to replace my flight or refund me , I had to cancel everything of my plan due to ter worst services and it cost me to stay one more day on my own expenses and had to buy ticket too , so I would suggest not to travel with this airline , even I am still wondering about my luggage .
27 January 2016 Pete
Sooklee : Can I purchase flight ticket for my friend from Indonesia to Singapore? Hi there- I strongly recommend you use a good quality/ customer service focussed airline - Lion Air is neither of these and worst I have experienced in +40 years of flying around the globe. While the ticket price may be a bit cheaper when booking, is it really valuer-for-money when you look at long flight delays/ lost baggage/ poor customer service/ poor safety record being higher risk flights/ unethcial 50% cancellation fee charges even if 3 months prior to departure cancelled!!! Better off paying more for quality/ safety/ being treated fairly and ethically esp. with air travel. Please read my 27/1/16 experience and note their poor safety record: Lion Air Bali crash findings that have come to light:www.reuters.com/.. ./lion-air-crash-investigation-idUSL3N0R61JR20140... "Sep 4, 2014 - Pilot errors, inadequate crewtraining and lapses in emergency response procedures led to aplane operated by fast-growing budget carrier Lion"
27 January 2016 Pete
My advice is avoid Lion Air - I and many others have been ripped off from their unethical treatment of customers and Lion Air have a shocking Health & Safety record. We booked return tickets for our family 4 months prior to departure last year for Jakarta to Semerang and return as part of our New Zealand to Indonesia trip. Unfortunately we had to cancel 3 months before departure - Lion Air would only refund 50% of the full ticket price we had paid and advised us there was a 50% cancellation fee - what a rip off and exorbitant charge! 2.5 months of questioning/ asking for what costs such an early cancellation incurred were met with non-replies/ stalling/ 2 line non-descriptive replies. No wonder Lion Air is in financial crisis - a text book case on how to rip off/ ignore/ poorly treat and lose customers. Even worse were the Lion Air Bali crash findings that have come to light:www.reuters.com/.. ./lion-air-crash-investigation-idUSL3N0R61JR20140... "Sep 4, 2014 - Pilot errors, inadequate crewtraining and lapses in emergency response procedures led to aplane operated by fast-growing budget carrier Lion"
14 January 2016 Sooklee
Can I purchase flight ticket for my friend from Indonesia to Singapore?
21 December 2015 Guest
dreadful. They advertise a low price and try to take more money but they cant even do that and fail dismally with credit card transactions and NO customer support or service or replies at all. Previous flights have been very good but the company management is abismul to the extreem
12 December 2015 Guest
DAMAGED BAGS, DAMAGED LUGGAGE, THEY DON'T CARE!!! Just flew from Chiang Rai to Bangkok, and I would not suggest Lion Air to anybody (unless you are okay with having your baggage mutilated). Both our bags' handles were broken and the bags were full of scars. Customer service was pathetic and tried to give us a 200 baht compensation. We have 3 more flights in schedule, thanks to Lion Air staff who throw your luggage around carelessly, we now have to buy new bags and repack in a rush, or try to wrap and patch and hope our bags survive the next flight.
04 November 2015 Dewa I Made
The worse airline ever I flew twice with this airline, both times a huge delay the second time over 5 hours, and when I arrived I had to see that they handled my luggage very bad and the metal body of the luggage have been broken at the first flight with one luggage and at the second flight one month later with the second luggage. I complained and gave to their office both luggages. They delivered one luggage kind of repaired and with just a fingertip the repairs part was broken again. This happen three times! And after the third time giving back the luggage no reaction anymore. from the first luggage no sign at all anymore. Unbelievable!
10 October 2015 JL
I keyed in my Malaysian passport number under the Lion Passport No. Is that OK? I thought they are asking to key in passport number..how can i rectify this problem?
05 October 2015 Guest
Guest : I have had an email from Lionair saying my flight has been cancelled. They have not replied to any emails. Having read this forum I am guessing I'm not going to get my money back which is ridiculous- how can they get away with it?? Nothing guaranteed, man. If you no read the fine print then they can take you money, it legal. They take it and put it in bank, man. They have good time with you money and give you nothing. ahahaha
25 September 2015 fitri
This is the worst airline i know. If not because my com0any bought the ticket i will never fly with.lion air.i already queing infront of the counter 8 am. 2 customer in front of me. And the counter lady was 2 times doing something outside the counter means she leaves the counter. ( consume time ) this is 2015 dont u have phone or walkie talkie ask somebody else to help? Y flight is 09:10 am by 8:25 am.i am in front of the counter and ahe said the is already boarding and she said she will transfer me to next flight at 1. By the time the duty manager come he said is 4 pm ? Is the worst !!!! Experienced eveeeer!!!!
23 September 2015 Guest
Hello, I am trying to book tickets from Kravi to Bangkok, I tried many time, but I can not finish even first step. It keep saying ,,Travel insurance is not applicable for non Lion Air flights'' what thats mean?
03 September 2015 Guest
I will not book a Lion Air flight for my family and I again as we booked +4 months in advance and had to cancel booking - Lion Air refused to refund 100% of booking and charged an exorbitant 50% cancellation fee despite us cancelling +4 months before the flight dates. Very unreasonable and despite numerous emails refused to give reasonable justification for such a high fee + 4 months out from the flight dates. Beware as quite unethical/ unreasonable in fee charging - my family and I will never use them again as very poor customer focus/ quite unreasonable.
14 August 2015 Chris J
My wife and I took Lion Air from Jakarta (CGK) airport to Solo (SOC) few days ago on Flight #JT 0536. Both of us have been travelling using airplane for more than 30 years; only this time we had unpleasant experience. The time we boarded the plane, air-conditioning was not on, just fan, while the plane was sitting on the tarmac in about 90F or about 32C sunny weather. I asked the flight attendant if and when the A/C will be turned on. She mentioned that it will be on the time when the plane is taking off which was another 45 minutes from boarding (about 25 minutes delay). The air in the plane was so stuffy and many people were fanning themselves with anything they could find. After the plane took off, the A/C was still not on. When asked, the flight attendant mentioned that it would be turned on when the plane reached the cruising altitude. Plane was flying with no A/C for about 30 minutes after took off, and when it was turned on it was so low that I still had to fan myself in order to get some air for another 30 minutes until the plane landed. I thought I would not make it to Solo without having to use the oxygen available on board. That might be the last time I took Lion Air travelling anywhere. I certainly hope that no one has to experience what I had.
14 August 2015 Phil
Dear Thai Lion Air, I was about to book and fly for the first time with your airline but found out from your operator you do not serve alcohol on board you international flight to Singapore. I book with Airasia...sorry must look at this policy for your flights. email. firstname.lastname@example.org
09 August 2015 Guest
FOR ALL PEOPLE WHO PURCHASE WITH CREDIT CARD, CALL THE BANK AND DISPUTE THE CHARGE. AS LONG AS YOU DID NOT TAKE THE FLIGHT AND CAN PROVE WAS LONG DELAY. YOU DO NOT HAVE TO PAY FOR THE FLIGHT LEGALLY YOU ARE NOT LIABLE.
04 August 2015 Vincent Cardon
Dear Lion airline, Monday the 3th of August I tried to book a flight from Bangkok to Chiang Mai online for me and 3 other friends. When I realized at the end of the booking, when I had to pay that I forgot my Code of my Mastercard I didn't entered the code and decided to go to the airport and book it there. When I arrived this morning at the airport in Bangkok I went to your ticket sales point at the aiport of Bangkok, explained the problem and I booked and payed the same flight I intended to book the night before on my phone. The girl gave us the tickets and we arrived in Chiang Mai Around 12:10 pm. When I arrived at my accomodation I charged my phone and I just went online to check my mail. In my mail I saw a conformation of the flight that I intended to book on my phone but didn't book. Instead I booked the same flight in the airport of Bangkok. Because of the 2 mails you sent me, one profile regestration and one trip reminder, I think there could be a double booking. If this is the case, what do I have to do to get my money back? Kind Regards, Vincent Cardon Vincentcardon@hotmail.com