Maya Island Air Discussion

09 May 2026 01:05:00 Guest

I was traveling through Belize City to San Pedro. I had a carry-on suitcase that I can carried on 2 flights before that, and it was always with me on the planes. My money was in the front pocket, so I could access it, and I check it after I landed at BZE. I have traveled on small planes before, and usually you take your bag in the plane, and they load it into the plane right when you get on the plane. That is not what happened here. I went to get my boarding pass, they asked for my luggage and put a tag on it and gave me a receipt. You could see the planes right behind the desk, so I figured no big deal, they would just take it out to the plane, not problem. Well, they did take it out to the plane, the wrong one. When I got to San Pedro, I realized my luggage was not in the belly of the plane. They took me to what looked like an unsecured loading dock and told me that my luggage had arrived on an earlier flight. I immediately check my luggage for the money and it was gone. I filed a complaint at the airport, which I am told it is being reviewed by "management". It has been 10 days and I have heard nothing. On my return trip through San Pedro on Maya I watched their luggage process more carefully. I could only describe it as archaic at best. You have to drop your luggage off with a guy outside the terminal, go inside through security and check in at the gate, wait until shortly before your flight takes off before you have to go back to desk and get your boarding place that has a color on it, walk back outside through security and find the different guy who is standing next to a unsecured pile of luggage destined for various flights, he has to find your luggage, and hand right the color of your boarding pass on it. Good Lord! Who came up with this? You then have to walk back in the building passed security (should I note that this time you just walk on by, not metal wands, not checking) which makes me wonder why they do any security in the first place. What would keep someone from bring something dangerous back in? All I can say is avoid these guys. They seem to be hard working, nice people (except for the guys that steal from your luggage), but it makes you wonder if they do these things, how careful are they with plane maintenance and pilot selection.

09 February 2025 03:02:00 Michelle

If you're enjoy your vacation, fly tropicare don't fly Maya

08 January 2014 05:01:00 Trying to get from Belize airport to San Pedro

We had booked a flight on Maya Island Air to fly from Belize City to San Pedro on January 2, 2013. We had been eagerly looking forward to our trip to San Pedro for some time as part of our once-per-year vacation. They had completely overbooked the flights that morning and everyone was waiting helplessly, hoping to get on the flights they had already paid for. Everyone was being told they would be on the next flight and that it would be "just 15 minutes." This went on for hours. They seemed to be nice enough people but they must not have cared that they were destroying people's precious vacation time with their families. One man, a Dad, had put his wife and child on a flight to San Pedro as there were only 2 seats on that flight. He was told he would be on the very next flight. This nice, nice man was left stranded and separated from his family as he was told repeatedly, like the rest of us that he would be on the next flight in just "15 more minutes." Our day in Belize ruined, we finally had to leave to get back to our cruise ship, so I don't know if this good man was ever reunited with his family that day or if they were stranded apart overnight. What a horrible airline. With such complete disregard for their passengers, I can only imagine what their safety and maintenance must be like.