Back to top ▲
Login:
Password:
Registration
Forgot your password?
Login as:
Login As
You can log in if you are registered at one of these services:
 
your guide to airlines all over the world




1
Home / Airline and Airport Discussion Forum / Norwegian Air Shuttle

Norwegian Air Shuttle Discussion

Registration   Login

Write a comment about Norwegian Air Shuttle:

Your name:   Insert image

Spam bot protection: Refresh code
CAPTCHA image characters
Messages 1 - 26 of 46
First | Prev. | 1 2 | Next | Last
24 May 2017 Guest

Guest : Hi I also experience a very bad service fr om Norwegian Air Lines recently From Tenerife on the 5th Jan 2017 Flight D82411 TFS-LGW with a 15Hrs Delay & Cancelation when I emailed them to complained & make a claim of compensation they said your flight was delayed on 7 Hrs so I then ask to what planet wh ere they speaking from because the flight was cancelled they made investigations & agreed with the 15Hrs delay but said they can’t do anything Extraordinary Circumstances" & referring me to a court case European Court of Justice C-549/07 Wallentin-Hermann there is obviously loop holes for this company to keep quoting the above case they did not have any staff operating in Tenerife they handed us over to Iberia Services in Tenerife Airport to whom did not have a clue what was going on The problem was two flat tyres but I believe the flight was cancelled in the end to save costs & no ground crew but the company gave no thought to the awful consequences for the passengers they abandoned including a new born baby & many disabled passengers I've applied for a refund for the original flights through Norwegian (not holding out much hope) and attempting to get our additional expenses back through our travel insurance which is proving difficult also. Was anybody else on this flight and has anybody had any response from Norwegian regarding why the flight was cancelled, or had any luck so far with compensation?? Cheers, James or email me please at james108v@aol.co.uk Thank You If you have any problems getting compensation from Norwegian Air Shuttle, then you can try: https://flight-rights.co.uk/airlines/Norwegian-Air-Shuttle-DY I think they can help you.

Reply to this message
19 May 2017 Guest

Guest : My wife and I travelled to and from NY last month, March 2017. Outward was ok but switched at last moment to Wamos on the way back. Old plane with no entertainment. Yesterday my son, Robert, travelled out to NY. Also Wamos. No entertainment. Old plane. Had booked seats for extra leg room but plane switch created big problems. Ground staff unhelpful and seem resigned to frequent plane switch problems. Is this how an airline should operate? I don't think so and wonder how many people will soon be switching to more reliable airlines with better resources. Being cheap is ok but only goes so far. Guest : My wife and I travelled to and from NY last month, March 2017. Outward was ok but switched at last moment to Wamos on the way back. Old plane with no entertainment. Yesterday my son, Robert, travelled out to NY. Also Wamos. No entertainment. Old plane. Had booked seats for extra leg room but plane switch created big problems. Ground staff unhelpful and seem resigned to frequent plane switch problems. Is this how an airline should operate? I don't think so and wonder how many people will soon be switching to more reliable airlines withhold better resources. Being cheap is ok but only goes so far. Guest : My wife and I travelled to and from NY last month, March 2017. Outward was ok but switched at last moment to Wamos on the way back. Old plane with no entertainment. Yesterday my son, Robert, travelled out to NY. Also Wamos. No entertainment. Old plane. This also happened to my son and I on 4/25/17 on a flight ftom Gatwick to NY with no indication or contact made that a switch to an inferior aircraft/airline would be made to our scheduled flight. I paid to fly with Norwegian and not Wamos, I hadn't even heard of them before. Our flight was missing inflight entertainment, broken parts, dirty etc. but to top things off there was no running water in the lavatories...this is a very basic requirement and I cannot believe this was not fixed before take off. Even the staff looked over worked and couldn't communicate with the passengers. I am very disappointed with the unacceptable service provided.

Reply to this message
17 April 2017 Guest

My wife and I travelled to and from NY last month, March 2017. Outward was ok but switched at last moment to Wamos on the way back. Old plane with no entertainment. Yesterday my son, Robert, travelled out to NY. Also Wamos. No entertainment. Old plane. Had booked seats for extra leg room but plane switch created big problems. Ground staff unhelpful and seem resigned to frequent plane switch problems. Is this how an airline should operate? I don't think so and wonder how many people will soon be switching to more reliable airlines with better resources. Being cheap is ok but only goes so far.

Reply to this message
20 January 2017 Guest

Hi I also experience a very bad service fr om Norwegian Air Lines recently From Tenerife on the 5th Jan 2017 Flight D82411 TFS-LGW with a 15Hrs Delay & Cancelation when I emailed them to complained & make a claim of compensation they said your flight was delayed on 7 Hrs so I then ask to what planet wh ere they speaking from because the flight was cancelled they made investigations & agreed with the 15Hrs delay but said they can’t do anything Extraordinary Circumstances" & referring me to a court case European Court of Justice C-549/07 Wallentin-Hermann there is obviously loop holes for this company to keep quoting the above case they did not have any staff operating in Tenerife they handed us over to Iberia Services in Tenerife Airport to whom did not have a clue what was going on The problem was two flat tyres but I believe the flight was cancelled in the end to save costs & no ground crew but the company gave no thought to the awful consequences for the passengers they abandoned including a new born baby & many disabled passengers I've applied for a refund for the original flights through Norwegian (not holding out much hope) and attempting to get our additional expenses back through our travel insurance which is proving difficult also. Was anybody else on this flight and has anybody had any response from Norwegian regarding why the flight was cancelled, or had any luck so far with compensation?? Cheers, James or email me please at james108v@aol.co.uk Thank You

Reply to this message
17 December 2016 Guest

Can anyone please tell me if the stikes that are about to occur on the 23rd December, will also effect my flight with Norweigan airlines to Alicante on the 24th December from Gatwick airport

Reply to this message
09 December 2016 Guest

I was through exactly the same process and making the same case, albeit on a different flight. The airline conceded defeat to the CAA but, 10 weeks later, I'm still waiting for the settlement. Agree, next step is legal action as they have effectively waived their ability to contest the claim. QOUTE] Guest : I was supposed to be on that flight. Norwegian is claiming staff sickness is "Extraordinary Circumstances" and washing their hands of it. Closing line on the email (with no name) "we now consider this matter closed all future messages will not be answered". I have now put the complaint through to the CAA...........next is the small claims court

Reply to this message
08 December 2016 Guest

I was supposed to be on that flight. Norwegian is claiming staff sickness is "Extraordinary Circumstances" and washing their hands of it. Closing line on the email (with no name) "we now consider this matter closed all future messages will not be answered". I have now put the complaint through to the CAA...........next is the small claims court

Reply to this message
02 December 2016 Guest

Please help. I recently had a flight booked with Norwegian on July 17th at 8.30pm, number - D85015. I received a text at 3pm that day saying it is cancelled and put forward to the next day at the same time. I only had a 3 day holiday anyway so I lost a day just like that. I have since sent emails to them and finally got a response regarding compensation. They stated that the flight was cancelled due to extraordinary circumstances, so we are due no compensation. Then at the bottom on the email it states: Reason for disruption: This cancellation was caused by structural damage. Does anyone know if they are trying to fob me off or do they have a case for no compensation?? Appreciate any reply's and help in advance.

Reply to this message
17 November 2016 Guest

Sunny : Guest : Was anyone on the cancelled flight D85856 due to depart Sunday 2nd October? At 12.10pm?? It was a horrible day and night and I'm looking for the lady and gentlemen and the older lady in a wheelchair that gave us money to buy our children some food and drinks as we had none and didn't take bank card) and Norwegian refused to give us vouchers. Hi there, My girlfriend and I were on that plane. What a horrible day. Have you submitted a claim for expenses / compensation? HI, I was on this flight to and Norwegian are refusing compensation and refund of expenses, We should not let this go. please get in touch as we will will all be able to say the same thing to get this corrected. I have started a facebook page about this too..

Reply to this message
26 October 2016 Paula de Sebastian

Good Morning, By a stupid mistake I have bought 2 flight tickets for next year to Mallorca I need to cancel. 6NPEON and 6NLGB5. I know it is not a refundable tickets. Can something be done, please I have been all morning thing to contact but the web site but it has been impossible, a get constant error in your system, I have tried to call the number in the web site and it is bussy all time. Please I need your help. Thank you

Reply to this message
11 October 2016 Sunny

Guest : Was anyone on the cancelled flight D85856 due to depart Sunday 2nd October? At 12.10pm?? It was a horrible day and night and I'm looking for the lady and gentlemen and the older lady in a wheelchair that gave us money to buy our children some food and drinks as we had none and didn't take bank card) and Norwegian refused to give us vouchers. Hi there, My girlfriend and I were on that plane. What a horrible day. Have you submitted a claim for expenses / compensation?

Reply to this message
08 October 2016 Guest

Was anyone on the cancelled flight D85856 due to depart Sunday 2nd October? At 12.10pm?? It was a horrible day and night and I'm looking for the lady and gentlemen and the older lady in a wheelchair that gave us money to buy our children some food and drinks as we had none and didn't take bank card) and Norwegian refused to give us vouchers.

Reply to this message
01 October 2016 Guest

My partner and I were also booked onto this flight from Malaga to Edinburgh, and we fully agree that the customer service from Norwegian Air was shocking in its non-existence! Still to this day we're none the wiser as to why our flight was cancelled?! To be informed of the cancellation by SMS at 1900, 13hrs after I received an initial text informing the flight would be delayed by just two hours. I am pretty sure that when this first SMS was received at 0521, the airline had no intention of 'making alternative arrangements, and were simply playing all of their paying customers for fools and the flight was never going to happen! We decided against the hotel in Marbella and booked into a local hotel so we could get back to the airport quickly and easily. We were also fortunate to be able to book onto a Thomson flight at midday the next day. Since then, I've applied for a refund for the original flights through Norwegian (not holding out much hope) and attempting to get our additional expenses back through our travel insurance which is proving difficult also. Was anybody else on this flight and has anybody had any response from Norwegian regarding why the flight was cancelled, or had any luck so far with compensation?? Cheers, Tom

Reply to this message
01 October 2016 Guest

My wife, sister, brother in law and myself were booked to home from Malaga to Edinburgh on 24 September and suffered the same as you, Norwegian airlines customer service was the worst I have ever experienced. I fly between 50-60 times a year for work and have never seen such poor service and lack of information. We seee put up in a hotel and then informed they didn't have alternative transport and we should try to arrange alternative travel at "a reasonable price" we spent 2 hours searching the Internet before getting back to Edinburgh via Paris CDG at a total cost of £1600 for the four of us. We were fortunate we could book these flights but there were young families with very small babies/children. Absolutely shocking and strange that the same thing happened to you on the same day, we were told the airline didn't have a crew to fly the plane(which was actually sitting outside on the air bridge). Hopefully we all get our refunds and suitable compensation! QOUTE] Guest : My wife and I were booked on Norwegian to fly from Palma de Mallorca to London Gatwick on Saturday 24 September 2016. We had checked in online the night before and had our boarding cards. When we arrived at the airport for our flight home to London Gatwick, we queued for over an hour to be told that the flight was cancelled. Norewgian had not contacted us in any way beforehand (phone / email etc.), and there was no Norwegian representative or office at the airport. Iberia staff told us that Norwegian had informed them to 'tell passengers to make their own arrangements to fly home'. All Iberia staff told us that they had never experienced such a bad situation before and that Norwegian had behaved disgracefully. We tried EVERY airline office in the terminal but no flights to London were available that evening except a very busy Monarch flight to London Luton airport. We bought the last 2 tickets on this flight but had to ask our son drive 264 miles to collect us at Luton at 03.00 the next day, drive us to Gatwick to recover our car, and then return home exhausted and very * . I believe the flight was cancelled to save costs (another Norwegian flight to Gatwick left the same evening), but the company gave no thought to the awful consequences for the passengers they abandoned.

Reply to this message
26 September 2016 Guest

Flight cancelled on 24th September to LGW, no explanation why, told by Air Iberia to buy a new ticket with another airline. Have spent the last 2.5 hours trying to get through to them and their line is constantly engaged. The flight was cheap but having to spend another night and getting a new flight it has come in 10x more than my original flight. Why couldn't have had someone been at the airport?

Reply to this message
04 September 2016 BEN ROMDHANE

DEAR WE ARE INTERESTED TO BUY 3 & B737-300 THAT ARE STORED IN YOUR DESIRE S SI N. A. SELL; BEN SALEM ROMDHANE BENROMDHANESALEM@YAHOO.FR

Reply to this message
25 August 2016 Margot Deckel

PROBLEMS, PROBLEMS! Made a booking last night for my brother in Vasteras, Sweden through travelcity, as I was not able to get through to Norwegian Air's website. Why is it so difficult to book flights directly with Norwegian Air? Now I need seat assignment and food for the following: Passenger: Mr. Bo SENTER - flight DY7035 - date April 15, 2017 - ARN-FLL X flight DY7036 - date July 1, 2017 - F FLL-ARN Please book an exit seat for my brother (he is over 2 meters tall) and also full meal service How can I telephone Norwegian Air in the US? I need to give you my credit card number for the additional services. Looking forward to hearing from you. Margot Deckel 1037 Ashby D Deerfield Beach, FL 33442 telephone 954 428-3284 e-mail: Marsen72519@aol.com

Reply to this message
19 August 2016 Tina Fellows

Please remove me from your mass email blasts regarding any newsletters or promotions Thank you Tina6776@aol.com

Reply to this message
19 July 2016 POLIXENA MORENO DE LA IGLESIA

I TRAVELLED FROM LONDON ON THE 17TH JULY, AND MY BAHGGAGE WAS DAMAGED. I HAVE A REFERENCE, CAN YOU TELL ME WHAT CAN I DO? THE DAMAGED BAGGAGE AREA IN THE WEB PAGE IS NOT WORKING. FILE REFERENCE AJS4JMADDY10712/17JUL16/2226GMT POLIXENA MORENO DE LA IGLESIA DOCUMENT 04187790L

Reply to this message
11 April 2016 Masha Lloyd

Still waiting for compensation ref 5045692 cancelled flight D85406 Mad LGW 16 Mar booking Z88US5 their customer care is non existent. This is what I wrote to them and have had nothing but an automated reply: The flight Mad - LGW was cancelled and the alternative flight one whole day and night later was unacceptable so I had no alternative but to by myself another ticket, costing me the above. I am very disappointed with your company as there was no information at the airport and no help from the ground staff. I had to contact your twitter page and ended up being the messenger of the situation both to the frustrated passengers and staff which is wholly unacceptable. Apart from the cost of the new flight, I also demand 250 euros compensation from you because of the wasted time and delay . one evening, one night and a whole day, time which I should have been spending with my daughter in London. You completely spoiled my trip. I had high hopes for flying Norwegian and this was to be my first trip but I will now never fly with you. Apart from the unacceptable delay and treatment, I also found out from your pilot at the airport that you had 3 grounded planes in Europe for technical faults. This was another reason for not accepting your alternative flight as this just shows me that you cannot guarantee your passengers the correct safety they need. Apart from the reimbursement for the ticket I had to buy, I claim a further 250 euros for the delay of an evening, a night and whole day which according to your website, amounts to 250 euros. Thus I expect from you 506,41 euros.

Reply to this message
19 March 2016 Guest

Has anyone sought compensation for Norwegian Air Shuttle flight DY7108 on 24 July 2015? They claim "Regrettably, this flight was delayed due to ground damage on a previous departure." But they gave no details as to what the ground damage was? I understand that some people have won claims against the ground damage excuse in the past, but I'm wondering if anyone has any details about this particular flight. Has anyone pursued this or gotten any further details? Please let me know, Thanks

Reply to this message
24 February 2016 Guest

hi, please anyone can help me.. today i am flying with Norwegian Airline from Oslo tO Narvik... i came from Dubai.. i haven't booked extra luggage when i was purchasing my domestic flight... Can any body help me how to add an extra baggage as i am not able to see option while entering my credentials... please reply fast... thanks.

Reply to this message
18 February 2016 Ana Costa

Hello, I want to confirmation with you if I have 2 fly tickets from Las Palmas to Barcelona. I bought 2 tickets in your web site yesterday and I didn't recived a email from you to confirmation that. It's possible you confirmation to me this, please? My email it's: ana_filipac@hotmail.com Thank you very much Ana Costa

Reply to this message
09 February 2016 jawed

flying first time with bad experience as online boarding pass cannot be accessed

Reply to this message
06 September 2015 Peter

Dreadful airline. Spent 23 hours at Gatwick while Norwegian messed about. Treated passengers like dirt. Abysmal. Avoid at all costs

Reply to this message
29 July 2015 Inge W

NORWEGIAN and their cold air! 29.July I entered the morning flight in Dubrovnik to Oslo. It was rather hot, aprx. 35 C, but when we entered the cabin, we were met by 15 - 20 C, imagine? I was prepared and had a nice summerjacket and was optimistic about my stay further on. During the start up and take-off, they changed the system, but still the same condition, supply of 15 C air. After half an hour in the air, I asked if there was a posibility to make it warmer? I met a smile and of course, "we will do something". One hour later the situation was the same and I realized that this was just promisses. More realistic : When I enter a plane in Dubrovnik, I accept that it is chilly onboard, but by take-off, I expect that the system is set so that you will have a comfortable journey. That is what they tell us that they want us to have! Economically: If they don´t want to heat the cabin during the journey because it costs money, it is completely unacceptable. So, today, four days later, I am at work, blowing my red nose regulary and asking, why the h.. should I have to experience this? I also remember the message in the speakers : "Thank you for flying Norwegian and we hope that have had a pleasant flight" Bloody hell !!

Reply to this message
Messages 1 - 26 of 46
First | Prev. | 1 2 | Next | Last
Airline and Airport Discussion Forum

Copyright © 2008-2012 www.airlines-inform.com. All rights reserved.

Airlines Inform - your guide to airlines all over the world.