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 ⇒  ⇒ Norwegian Air Shuttle


Norwegian Air Shuttle Discussion

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13 May 2018 01:05:00 SU535

year 2018 (all messages): This is not the Norwegian carrier site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier in most comments. No one can reply without the correct and full data on the reservation or on the flight/destination. Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce date / fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 2-5 days by free staff in English. If you had submitted the complaint elswehere previously, this site does not see the complaint and can not assit the pasenger in the future. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

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17 April 2018 09:04:00 Guest

Gentlemen ~ I have not received refund for a cancelled booking LOKTHJ within 4 minutes. The Case: I mistakenly made a WRONG booking Oslo-Paris on 13 April LOKTHJ. When I realized the mistake, I instantaneously cancelled the booking. Within minutes, I made the CORRECT booking Oslo-Paris on 13 July LQ5BNY. Pls. refund me the WRONG dated tickets 234.36 for two travelers.

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05 April 2018 07:04:00 Guest

Had an issue with this airline, which caused me a significant discomfort and financial loses, but where completely unflexible even their fault was too evident. dont know how do they operate in the US having no legal agent or representative who could be recognized liable for this airlines actions?

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05 April 2018 07:04:00 Guest

Luca : This Company leave me and my family in Copenhagen (all night long in the airport); your officer at the gate (he doesn't say his name, but he looks like arabian) give us no possibility to organize our hand baggages and bags (he says too big...) and denay to pick up the flight; 'cos of our right compilante he also call security. You make us a great damage: I'm a lawyer and start immediately a legal action. You are the worst company I ever flight. This Company don't publicize his PEC (certifyed email) to send complaints sicurely. I'll write to ENAC and to the all Authorities who ahve power to punish

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14 March 2018 11:03:00 Guest

Dear persons reading this please I will.never use or fly or tell persons to fly this airline The flights from Belfast and Dublin maybe cheap but the planes for flying 7hours plus are a joke they should only be used for flying to european cities not Usa from Ireland yes the Max plane its a disgrace and the Ceo allows this to happen under law to let such planes fly low haul flights to cut the cost for passengers for safety its disgraceful so cramped no leg movement and yes the staff on board were so rude I asked for a glass of water for to use for medical condition.and was told no as they were already round with the trolley contacted customer care and they were also not helpful so then why is this company allowed to fly our skies and have our safety of passengers on long haul flights from ireland and belfast with such bad planes no tv screens and seats so cramped please any one answer me disgusting norweign air

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01 March 2018 06:03:00 Guest

Flight DY7057 from Gatwick to Orlando sat closed on tarmac for 3 hours because airport did not have a de-icing company under contract. The staff of Norwegian refused for the next 11 hours to dole out even one glass of complimentary juice for the numerous screaming children on board, or wine/cocktail for the other 300 passengers. When asked, the staff doubled down on their corporate vulture capitalism. No flight attendants wore name tags, and I was informed that they were not required to give out their names. Unbelievably horrible and rude service, I will never fly with them again.

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23 February 2018 12:02:00 Passenger

I want to launch complaint against a Norwegian Air staff working at Baggage reclaim counter at Oslo airport. She misbehaved with us when we went on counter. Our booked bag was found fully opened on bagging reclaim conveyor belt. She (supervisor) of counter was so rude and misbehaving with us. Where to launch the complaint.

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11 February 2018 04:02:00 Guest

I am going to spend my entire year getting retribution for an utterly horrific experience. I arrived at CDG during a citywide snow shutdown, 1 hour before my flight time and could not find an employee anywhere. I was told the flight was 'ineligible' for online checkin. But airline employee I reached on the phone earlier told me to get to the airport and they would be there to help. When I arrived, the check in desk had been abandoned, and there was no answer to phone calls, there was no way to get through to the gate. I tried airport security, I asked for police, I tried. The flight was actually delayed. But I could not get on. This cost me an incredible amount of pain - and I had to buy an expensive same day ticket on another carrier after spending all night trying to find a way to get home. I am filing, Are you too? maryrhtaylor@gmail.com

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22 November 2017 05:11:00 SU535

Did you ever get the payment after Norwegian conceded defeat to the CAA? // Guest : I was through exactly the same process and making the same case, albeit on a different flight. The airline conceded defeat to the CAA but, 10 weeks later, I'm still waiting for the settlement ... I have now put the complaint through to the CAA ... next is the small claims court If the airline has refused to pay within 3 weeks, the only solution is to recover the debt via the court .

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22 November 2017 02:11:00 Guest

Did you ever get the payment after Norwegian conceded defeat to the CAA? Guest : I was through exactly the same process and making the same case, albeit on a different flight. The airline conceded defeat to the CAA but, 10 weeks later, I'm still waiting for the settlement. Agree, next step is legal action as they have effectively waived their ability to contest the claim. QOUTE] Guest : I was supposed to be on that flight. Norwegian is claiming staff sickness is "Extraordinary Circumstances" and washing their hands of it. Closing line on the email (with no name) "we now consider this matter closed all future messages will not be answered". I have now put the complaint through to the CAA...........next is the small claims court

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29 September 2017 12:09:00 Guest

Lost my puchchair. Online compensation form filled out. They told me I must wait 21 days for them to try and find it. 21 days elapsed, still no pushchair. Then they said supply details in writing and post it! I did that. Still no response over 5 weeks after loss. Very poor service. Constant delaying tactics by airline trying to put hurdles in my way. AVOID.

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13 September 2017 06:09:00 Luca

This Company leave me and my family in Copenhagen (all night long in the airport); your officer at the gate (he doesn't say his name, but he looks like arabian) give us no possibility to organize our hand baggages and bags (he says too big...) and denay to pick up the flight; 'cos of our right compilante he also call security. You make us a great damage: I'm a lawyer and start immediately a legal action. You are the worst company I ever flight. This Company don't publicize his PEC (certifyed email) to send complaints sicurely. I'll write to ENAC and to the all Authorities who ahve power to punish

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02 September 2017 08:09:00 Guest

How long takes to wire money for compensation? I was asked to give bank information and no replay since than

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30 August 2017 08:08:00 Martha Robinson

We were scheduled on flight DY7012 (Booking reference ZLD8QT) from JFK to CPH tonight departing at 11:00 pm. We are unable to make our flight due to Hurricane Harvey. We live in the Houston area and all airports are closed. Most interstate highways and roadways are closed. I called customer support twice and was told because we purchased the LowFare tickets, there was nothing that could be done. I was told that I would have to change our flights and pay the change fees and any difference in price. I asked for a number that I could call to speak with a manager and was told they are not permitted to give out those numbers. I am requesting that I be given a voucher for the full amount of our fights to be used within a year and also have the change fees waived. Southwest Air (flight from HOU to JFK) and Norwegian Cruise Line is working with us. We have never flown Norwegian Air and after this experience, most likely never will. The customer relations people I spoke with were very unfriendly and wouldnt listen to anything I had to say. NALs website is not user friendly and it is very difficult to find out any information. Martha and Glenn Robinson

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24 May 2017 10:05:00 Guest

Guest : Hi I also experience a very bad service fr om Norwegian Air Lines recently From Tenerife on the 5th Jan 2017 Flight D82411 TFS-LGW with a 15Hrs Delay & Cancelation when I emailed them to complained & make a claim of compensation they said your flight was delayed on 7 Hrs so I then ask to what planet wh ere they speaking from because the flight was cancelled they made investigations & agreed with the 15Hrs delay but said they cant do anything Extraordinary Circumstances" & referring me to a court case European Court of Justice C-549/07 Wallentin-Hermann there is obviously loop holes for this company to keep quoting the above case they did not have any staff operating in Tenerife they handed us over to Iberia Services in Tenerife Airport to whom did not have a clue what was going on The problem was two flat tyres but I believe the flight was cancelled in the end to save costs & no ground crew but the company gave no thought to the awful consequences for the passengers they abandoned including a new born baby & many disabled passengers I've applied for a refund for the original flights through Norwegian (not holding out much hope) and attempting to get our additional expenses back through our travel insurance which is proving difficult also. Was anybody else on this flight and has anybody had any response from Norwegian regarding why the flight was cancelled, or had any luck so far with compensation?? Cheers, James or email me please at james108v@aol.co.uk Thank You If you have any problems getting compensation from Norwegian Air Shuttle, then you can try: flight-rights.co.uk/airlines/Norwegian-A... I think they can help you.

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19 May 2017 05:05:00 Guest

Guest : My wife and I travelled to and from NY last month, March 2017. Outward was ok but switched at last moment to Wamos on the way back. Old plane with no entertainment. Yesterday my son, Robert, travelled out to NY. Also Wamos. No entertainment. Old plane. Had booked seats for extra leg room but plane switch created big problems. Ground staff unhelpful and seem resigned to frequent plane switch problems. Is this how an airline should operate? I don't think so and wonder how many people will soon be switching to more reliable airlines with better resources. Being cheap is ok but only goes so far. Guest : My wife and I travelled to and from NY last month, March 2017. Outward was ok but switched at last moment to Wamos on the way back. Old plane with no entertainment. Yesterday my son, Robert, travelled out to NY. Also Wamos. No entertainment. Old plane. Had booked seats for extra leg room but plane switch created big problems. Ground staff unhelpful and seem resigned to frequent plane switch problems. Is this how an airline should operate? I don't think so and wonder how many people will soon be switching to more reliable airlines withhold better resources. Being cheap is ok but only goes so far. Guest : My wife and I travelled to and from NY last month, March 2017. Outward was ok but switched at last moment to Wamos on the way back. Old plane with no entertainment. Yesterday my son, Robert, travelled out to NY. Also Wamos. No entertainment. Old plane. This also happened to my son and I on 4/25/17 on a flight ftom Gatwick to NY with no indication or contact made that a switch to an inferior aircraft/airline would be made to our scheduled flight. I paid to fly with Norwegian and not Wamos, I hadn't even heard of them before. Our flight was missing inflight entertainment, broken parts, dirty etc. but to top things off there was no running water in the lavatories...this is a very basic requirement and I cannot believe this was not fixed before take off. Even the staff looked over worked and couldn't communicate with the passengers. I am very disappointed with the unacceptable service provided.

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17 April 2017 12:04:00 Guest

My wife and I travelled to and from NY last month, March 2017. Outward was ok but switched at last moment to Wamos on the way back. Old plane with no entertainment. Yesterday my son, Robert, travelled out to NY. Also Wamos. No entertainment. Old plane. Had booked seats for extra leg room but plane switch created big problems. Ground staff unhelpful and seem resigned to frequent plane switch problems. Is this how an airline should operate? I don't think so and wonder how many people will soon be switching to more reliable airlines with better resources. Being cheap is ok but only goes so far.

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20 January 2017 03:01:00 Guest

Hi I also experience a very bad service fr om Norwegian Air Lines recently From Tenerife on the 5th Jan 2017 Flight D82411 TFS-LGW with a 15Hrs Delay & Cancelation when I emailed them to complained & make a claim of compensation they said your flight was delayed on 7 Hrs so I then ask to what planet wh ere they speaking from because the flight was cancelled they made investigations & agreed with the 15Hrs delay but said they cant do anything Extraordinary Circumstances" & referring me to a court case European Court of Justice C-549/07 Wallentin-Hermann there is obviously loop holes for this company to keep quoting the above case they did not have any staff operating in Tenerife they handed us over to Iberia Services in Tenerife Airport to whom did not have a clue what was going on The problem was two flat tyres but I believe the flight was cancelled in the end to save costs & no ground crew but the company gave no thought to the awful consequences for the passengers they abandoned including a new born baby & many disabled passengers I've applied for a refund for the original flights through Norwegian (not holding out much hope) and attempting to get our additional expenses back through our travel insurance which is proving difficult also. Was anybody else on this flight and has anybody had any response from Norwegian regarding why the flight was cancelled, or had any luck so far with compensation?? Cheers, James or email me please at james108v@aol.co.uk Thank You

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17 December 2016 01:12:00 Guest

Can anyone please tell me if the stikes that are about to occur on the 23rd December, will also effect my flight with Norweigan airlines to Alicante on the 24th December from Gatwick airport

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09 December 2016 05:12:00 Guest

I was through exactly the same process and making the same case, albeit on a different flight. The airline conceded defeat to the CAA but, 10 weeks later, I'm still waiting for the settlement. Agree, next step is legal action as they have effectively waived their ability to contest the claim. QOUTE] Guest : I was supposed to be on that flight. Norwegian is claiming staff sickness is "Extraordinary Circumstances" and washing their hands of it. Closing line on the email (with no name) "we now consider this matter closed all future messages will not be answered". I have now put the complaint through to the CAA...........next is the small claims court

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08 December 2016 01:12:00 Guest

I was supposed to be on that flight. Norwegian is claiming staff sickness is "Extraordinary Circumstances" and washing their hands of it. Closing line on the email (with no name) "we now consider this matter closed all future messages will not be answered". I have now put the complaint through to the CAA...........next is the small claims court

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02 December 2016 05:12:00 Guest

Please help. I recently had a flight booked with Norwegian on July 17th at 8.30pm, number - D85015. I received a text at 3pm that day saying it is cancelled and put forward to the next day at the same time. I only had a 3 day holiday anyway so I lost a day just like that. I have since sent emails to them and finally got a response regarding compensation. They stated that the flight was cancelled due to extraordinary circumstances, so we are due no compensation. Then at the bottom on the email it states: Reason for disruption: This cancellation was caused by structural damage. Does anyone know if they are trying to fob me off or do they have a case for no compensation?? Appreciate any reply's and help in advance.

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17 November 2016 02:11:00 Guest

Sunny : Guest : Was anyone on the cancelled flight D85856 due to depart Sunday 2nd October? At 12.10pm?? It was a horrible day and night and I'm looking for the lady and gentlemen and the older lady in a wheelchair that gave us money to buy our children some food and drinks as we had none and didn't take bank card) and Norwegian refused to give us vouchers. Hi there, My girlfriend and I were on that plane. What a horrible day. Have you submitted a claim for expenses / compensation? HI, I was on this flight to and Norwegian are refusing compensation and refund of expenses, We should not let this go. please get in touch as we will will all be able to say the same thing to get this corrected. I have started a facebook page about this too..

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26 October 2016 11:10:00 Paula de Sebastian

Good Morning, By a stupid mistake I have bought 2 flight tickets for next year to Mallorca I need to cancel. 6NPEON and 6NLGB5. I know it is not a refundable tickets. Can something be done, please I have been all morning thing to contact but the web site but it has been impossible, a get constant error in your system, I have tried to call the number in the web site and it is bussy all time. Please I need your help. Thank you

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11 October 2016 01:10:00 Sunny

Guest : Was anyone on the cancelled flight D85856 due to depart Sunday 2nd October? At 12.10pm?? It was a horrible day and night and I'm looking for the lady and gentlemen and the older lady in a wheelchair that gave us money to buy our children some food and drinks as we had none and didn't take bank card) and Norwegian refused to give us vouchers. Hi there, My girlfriend and I were on that plane. What a horrible day. Have you submitted a claim for expenses / compensation?

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08 October 2016 07:10:00 Guest

Was anyone on the cancelled flight D85856 due to depart Sunday 2nd October? At 12.10pm?? It was a horrible day and night and I'm looking for the lady and gentlemen and the older lady in a wheelchair that gave us money to buy our children some food and drinks as we had none and didn't take bank card) and Norwegian refused to give us vouchers.

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01 October 2016 03:10:00 Guest

My partner and I were also booked onto this flight from Malaga to Edinburgh, and we fully agree that the customer service from Norwegian Air was shocking in its non-existence! Still to this day we're none the wiser as to why our flight was cancelled?! To be informed of the cancellation by SMS at 1900, 13hrs after I received an initial text informing the flight would be delayed by just two hours. I am pretty sure that when this first SMS was received at 0521, the airline had no intention of 'making alternative arrangements, and were simply playing all of their paying customers for fools and the flight was never going to happen! We decided against the hotel in Marbella and booked into a local hotel so we could get back to the airport quickly and easily. We were also fortunate to be able to book onto a Thomson flight at midday the next day. Since then, I've applied for a refund for the original flights through Norwegian (not holding out much hope) and attempting to get our additional expenses back through our travel insurance which is proving difficult also. Was anybody else on this flight and has anybody had any response from Norwegian regarding why the flight was cancelled, or had any luck so far with compensation?? Cheers, Tom

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01 October 2016 01:10:00 Guest

My wife, sister, brother in law and myself were booked to home from Malaga to Edinburgh on 24 September and suffered the same as you, Norwegian airlines customer service was the worst I have ever experienced. I fly between 50-60 times a year for work and have never seen such poor service and lack of information. We seee put up in a hotel and then informed they didn't have alternative transport and we should try to arrange alternative travel at "a reasonable price" we spent 2 hours searching the Internet before getting back to Edinburgh via Paris CDG at a total cost of £1600 for the four of us. We were fortunate we could book these flights but there were young families with very small babies/children. Absolutely shocking and strange that the same thing happened to you on the same day, we were told the airline didn't have a crew to fly the plane(which was actually sitting outside on the air bridge). Hopefully we all get our refunds and suitable compensation! QOUTE] Guest : My wife and I were booked on Norwegian to fly from Palma de Mallorca to London Gatwick on Saturday 24 September 2016. We had checked in online the night before and had our boarding cards. When we arrived at the airport for our flight home to London Gatwick, we queued for over an hour to be told that the flight was cancelled. Norewgian had not contacted us in any way beforehand (phone / email etc.), and there was no Norwegian representative or office at the airport. Iberia staff told us that Norwegian had informed them to 'tell passengers to make their own arrangements to fly home'. All Iberia staff told us that they had never experienced such a bad situation before and that Norwegian had behaved disgracefully. We tried EVERY airline office in the terminal but no flights to London were available that evening except a very busy Monarch flight to London Luton airport. We bought the last 2 tickets on this flight but had to ask our son drive 264 miles to collect us at Luton at 03.00 the next day, drive us to Gatwick to recover our car, and then return home exhausted and very * . I believe the flight was cancelled to save costs (another Norwegian flight to Gatwick left the same evening), but the company gave no thought to the awful consequences for the passengers they abandoned.

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26 September 2016 03:09:00 Guest

Flight cancelled on 24th September to LGW, no explanation why, told by Air Iberia to buy a new ticket with another airline. Have spent the last 2.5 hours trying to get through to them and their line is constantly engaged. The flight was cheap but having to spend another night and getting a new flight it has come in 10x more than my original flight. Why couldn't have had someone been at the airport?

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04 September 2016 01:09:00 BEN ROMDHANE

DEAR WE ARE INTERESTED TO BUY 3 & B737-300 THAT ARE STORED IN YOUR DESIRE S SI N. A. SELL; BEN SALEM ROMDHANE BENROMDHANESALEM@YAHOO.FR

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25 August 2016 04:08:00 Margot Deckel

PROBLEMS, PROBLEMS! Made a booking last night for my brother in Vasteras, Sweden through travelcity, as I was not able to get through to Norwegian Air's website. Why is it so difficult to book flights directly with Norwegian Air? Now I need seat assignment and food for the following: Passenger: Mr. Bo SENTER - flight DY7035 - date April 15, 2017 - ARN-FLL X flight DY7036 - date July 1, 2017 - F FLL-ARN Please book an exit seat for my brother (he is over 2 meters tall) and also full meal service How can I telephone Norwegian Air in the US? I need to give you my credit card number for the additional services. Looking forward to hearing from you. Margot Deckel 1037 Ashby D Deerfield Beach, FL 33442 telephone 954 428-3284 e-mail: Marsen72519@aol.com

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19 August 2016 07:08:00 Tina Fellows

Please remove me from your mass email blasts regarding any newsletters or promotions Thank you Tina6776@aol.com

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19 July 2016 12:07:00 POLIXENA MORENO DE LA IGLESIA

I TRAVELLED FROM LONDON ON THE 17TH JULY, AND MY BAHGGAGE WAS DAMAGED. I HAVE A REFERENCE, CAN YOU TELL ME WHAT CAN I DO? THE DAMAGED BAGGAGE AREA IN THE WEB PAGE IS NOT WORKING. FILE REFERENCE AJS4JMADDY10712/17JUL16/2226GMT POLIXENA MORENO DE LA IGLESIA DOCUMENT 04187790L

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11 April 2016 01:04:00 Masha Lloyd

Still waiting for compensation ref 5045692 cancelled flight D85406 Mad LGW 16 Mar booking Z88US5 their customer care is non existent. This is what I wrote to them and have had nothing but an automated reply: The flight Mad - LGW was cancelled and the alternative flight one whole day and night later was unacceptable so I had no alternative but to by myself another ticket, costing me the above. I am very disappointed with your company as there was no information at the airport and no help from the ground staff. I had to contact your twitter page and ended up being the messenger of the situation both to the frustrated passengers and staff which is wholly unacceptable. Apart from the cost of the new flight, I also demand 250 euros compensation from you because of the wasted time and delay . one evening, one night and a whole day, time which I should have been spending with my daughter in London. You completely spoiled my trip. I had high hopes for flying Norwegian and this was to be my first trip but I will now never fly with you. Apart from the unacceptable delay and treatment, I also found out from your pilot at the airport that you had 3 grounded planes in Europe for technical faults. This was another reason for not accepting your alternative flight as this just shows me that you cannot guarantee your passengers the correct safety they need. Apart from the reimbursement for the ticket I had to buy, I claim a further 250 euros for the delay of an evening, a night and whole day which according to your website, amounts to 250 euros. Thus I expect from you 506,41 euros.

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19 March 2016 01:03:00 Guest

Has anyone sought compensation for Norwegian Air Shuttle flight DY7108 on 24 July 2015? They claim "Regrettably, this flight was delayed due to ground damage on a previous departure." But they gave no details as to what the ground damage was? I understand that some people have won claims against the ground damage excuse in the past, but I'm wondering if anyone has any details about this particular flight. Has anyone pursued this or gotten any further details? Please let me know, Thanks

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24 February 2016 04:02:00 Guest

hi, please anyone can help me.. today i am flying with Norwegian Airline from Oslo tO Narvik... i came from Dubai.. i haven't booked extra luggage when i was purchasing my domestic flight... Can any body help me how to add an extra baggage as i am not able to see option while entering my credentials... please reply fast... thanks.

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18 February 2016 09:02:00 Ana Costa

Hello, I want to confirmation with you if I have 2 fly tickets from Las Palmas to Barcelona. I bought 2 tickets in your web site yesterday and I didn't recived a email from you to confirmation that. It's possible you confirmation to me this, please? My email it's: ana_filipac@hotmail.com Thank you very much Ana Costa

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09 February 2016 08:02:00 jawed

flying first time with bad experience as online boarding pass cannot be accessed

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06 September 2015 04:09:00 Peter

Dreadful airline. Spent 23 hours at Gatwick while Norwegian messed about. Treated passengers like dirt. Abysmal. Avoid at all costs

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29 July 2015 03:07:00 Inge W

NORWEGIAN and their cold air! 29.July I entered the morning flight in Dubrovnik to Oslo. It was rather hot, aprx. 35 C, but when we entered the cabin, we were met by 15 - 20 C, imagine? I was prepared and had a nice summerjacket and was optimistic about my stay further on. During the start up and take-off, they changed the system, but still the same condition, supply of 15 C air. After half an hour in the air, I asked if there was a posibility to make it warmer? I met a smile and of course, "we will do something". One hour later the situation was the same and I realized that this was just promisses. More realistic : When I enter a plane in Dubrovnik, I accept that it is chilly onboard, but by take-off, I expect that the system is set so that you will have a comfortable journey. That is what they tell us that they want us to have! Economically: If they don´t want to heat the cabin during the journey because it costs money, it is completely unacceptable. So, today, four days later, I am at work, blowing my red nose regulary and asking, why the h.. should I have to experience this? I also remember the message in the speakers : "Thank you for flying Norwegian and we hope that have had a pleasant flight" Bloody hell !!

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21 July 2015 12:07:00 Nevena

I was supposed to travel from JFK to Rome via Copenhagen. I hold a biometric Serbian passport issued by MUP R SRBIJE. I was in Italy before, once from Serbia, once from Russia. I was planning to stay in Rome for 6 days and I had a ticket from Rome to Belgrade. I was denied boarding because they told me I needed visa. I found the information online that I didn't need it but they still wouldn't let me board. Norwegian Air offered no help or compensation. I double checked with Serbian and Italian Consulate in New York and they told me Serbian rezidents don't need visa. I sent a complaint a month ago, but still no reply. Please help. Thanks in advance.

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06 July 2015 10:07:00 Guest

FIND MY BAGS NORWEGIAN...after 4 days of missing my baggage I realized that Norwegian did nothing to find my bags. Nothing!! The asistant on fort lauderdale airport is complaining to me that he send 2 emails and they don't respond. Today is the first day I was able to speak to baggage dept.fr om Norwegian and they told me that they probably have to call Copenhagen airport wh ere I had my connecting flight. So after 4 days they haven't done it yet??? Shame...I thought that Scandinavians should have their * together. Please help by sharing...I am declaring social network fight not because they made a mistake, but because they just don't care.

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08 May 2015 09:05:00 Karlyn Pearl

number listed for contact in USA is disconnected. unable to speak to anyone HELP!

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04 April 2015 11:04:00 Guest

Are norwegian stopping the gothenburg gatwick route

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26 March 2015 11:03:00 luisa feliu rius

Congratulations to Norwegian airlines!!! Spanish TV has said today that the only company who has always 2 pilots in a flight deck is Norwegian airlines (at least 2 if not 3). I really love flight with Norwegian, not only because your airplanes but also the crew has an excellent mood, charm, warmly ... then double congratulations! You're airplanes have bigger seats places, they are clean, complete staff, and for me is always the first option when I flight , honestly! (second one is SAS) I always recommend to my friends and relatives Norwegian, because your Low Cost hasn't ever been Low Quality. You can be very glad and proud about your company. Hope see you soon again luisa feliu rius, a grateful customer

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19 February 2015 05:02:00 Philippe CHAMONIN-Nicole VALLAURI

Philippe CHAMONIN Nicole VALLAURI 10 avenue Mariana 06000 NICE (FRANCE) Tel 06 30 48 90 29 We have reserved un flight on your compagny from London Gatwick (14 h00 pm) to Nice Airport on thursday the 7 may (16h50 pm). We have not receive any confirmation for this flight. Could send me a confirmation on my mail adress (philippe.chamonin@gmail.com) ? Yours faithfully

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04 January 2015 08:01:00 Dan

Norwegian Airlines is absolutely terrible, and uses fraudulent practices. Customer service is abysmal, and its customer service representatives refuse to resolve bait and switch ticket pricing complaints by phone. Instead, customer service states that the customer must go to Norwegian Airline's Norwegian.com website and use the airline's website's email address / customer complaint form, which are intentionally non-existent on that website. This Airline defrauds Americans. By tactics like not allowing a person's full name on Norwegian Airlines online flight reservation form, last name suffixes such as Jr are not allowed [refusing to match the full name contained on a customer's U.S. Passport], the person's full name cannot be correctly entered into the flight reservation. Resultingly, the customer has to phone Norwegian Airline's Customer Service to correct the person's name, but this fouls up Norwegian Airlines flight reservation database, so the name of the customer who books the flight will not and cannot open the Travel Document nor the Travel Payment Receipt which Norwegian Airlines emails the customer, despite the presence of the correct booking number contained in that attachment. In my case, online (in November 2015) I booked myself and my companion onto the "LowFare" $70.20 USD per person 21 May 2015 flight DY529 from Stavanger to Oslo-Gardermoen for a total price of $140.20 USD. I phoned Customer Service to correct my last name to include its separate suffix Jr, but they emailed me an attachment that, when opened, contains a PDF file on which Norwegian Airlines has not allowed me to change my last name to include its suffix Jr, thus its database does not recognize my name and will not allow me to access the Travel Document nor the Travel Payment Receipt. I was shocked when I recently discovered that Norwegian Airlines billed my credit card $182.80 for the LowFare tickets that I had selected in November 2014 for a total price of $140.40 USD on Norwegian Airlines online reservations webpage. So, late on 03 January 2015, I phoned Norwegian Airlines Customer Service which told me that my booking was/is indeed "LowFare" but, despite the fact that the "LowFare" price for that same one-way flight continues as of 03 January 2015 to be offered on the Norwegian Airlines reservations webpage at $70.20 USD per person for a total 2-ticket price of $140.40 USD, the Norwegian Airlines Customer Service refused to correct the billed amount it took from my credit card, he refused my request to speak to his Norwegian Airlines supervisor (he said that's not allowed by the Company), and he said that the Company requires that I must submit a written request for billing correction at Norwegian Airlines website Norwegian.com [that website intentionally has no email address nor online complaint form for customer written complaint to Norwegian Airlines]. The massively corrupt nature of Norwegian Airlines is systemic. See www.newsinenglish.no/2014/01/07/norwegia... It is an embarrassment to Norway. And Norwegian Airlines should be permanently banned by the FAA from flying into my home country the United States due to Norwegian Airlines corrupt, deceptive and fraudulent billing and Customer Service practices.

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10 December 2014 05:12:00 K Gane

On Sunday 30th Nov 14 I was informed my flight fr om South Africa to London on 1st Dec was delayed for 12 hours This meant my connecting flight from London to Spain Booking Ref 5HTKTZ with your airline would not be possible. I therefore went on line to your page wh ere it said CHANGE TRIP. I clicked onto change trip but it would not let me go any further and I have a witness to this fact I also tried ringing from S A but it was continuously engaged. As I needed a new flight and your online page would not let me change I had to get a flight with another airline. This being the case I would expect to reimbursed for my ticket please Regards K R Gane

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04 November 2014 12:11:00 Ahmed

Hi I have only reservation confirmation from Malaga to cologne , ca I fly with it or I have to take a special voucher

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03 September 2014 11:09:00 Guest

On Friday night August 29, 2014 I flew with your company from Malaga to Munich. Here flight details: Flight: DY5586 Malaga to Munich Reference: XP44UPI To say as I said I gave my hostesses animal "dog" 1.5 hours before the flight and I was surprised because as a rule they embark one hour before the flight. Well the truth is that I gave it alive. Is that how it should have picked up in Munich. But the truth is that I gave my dog "DEAD" WITHOUT EXPLANATION. I went to airport security and customs and police in Munich airport no counter of the company. The autopsy indicates that the animal died from heat stroke negligence as safe. (Given 1.5 hours before). I ask for an explanation and compensation as I handed him and not DEATH LIFE. Also tell them that I have other tickets purchased dated 19.12.2014. Flight: DY5587. Reference: ZETR6G 01/09/2015. Flight: DY5586. Reference: ZETR6G In which there is both animal reserved a place which may not be occupied to be delivered by LIFE WITHOUT you. I ask for the return of the reserved return. I inform this mishap for me either responded as brief. Otherwise you'll have to denounce and will be in touch with you my lawyer. I hope this mishap clarify what more formally with you. Here my dat a: Antonio Perez Pineapple DNI: 31719931X Facts Animal: Dog Breed: French Bulldog With all his vaccinations up to date and preliminary recognition before flying. He had already flown with you 5 times before. I hope short answer

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03 August 2014 02:08:00 Caroline Gibbs

Very dissatisfied with this airline.I arrived in kristiandsand Norway on the 31 of July and it is now 3 days later and still no bags.There is not one person or phone number that can figure out this situation.All customer service lines are closed on the weekend,I suppose no one travels on those days.My son and I have been without our bags in a foreign country ,this is so sad!!!!

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29 July 2014 01:07:00 mtawil

Gaza is under brutal and criminal Israeli attack , for this we are in Gaza defend ourselves so all the land of Israel, "which is originally occupied territory" including airports and planes are objectives for Gaza rockets and Bombings so do not send your planes and flights to Israel .. Hamas - Gaza

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13 June 2014 11:06:00 Guest

How do you get some customer service? No 800 number?

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25 April 2014 11:04:00 Carol Sasaki

No one is answering my emails and I need my Samsung Galaxy 4S phone and am utterly stuck without it. You have it there in Copenhagen. PLEASE SEND ITTO ME HERE IN NICE OR AT LEAST ANSWER ME PLEASE. carolenasasaki@ gmail.com Carol Sasaki CEO INTERNATIONAL HUMANITY FOUNDATION

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10 March 2014 12:03:00 Arda Isildar

I write this review to express my dissatisfaction with Norwegian airlines in my first and last experience. I booked a couple of flights from Amsterdam to Oslo and Oslo to Tromso, and return to Amsterdam from Tromso (via Oslo). It turned out to be catastrophic, as the flight has been delayed for 1 hour and 35 minutes and I missed our consequent flight to Amsterdam, thus had to take the flight the next day. Upon the notification for a delay (initially for an hour, which ended up being 1 hour and 30 minutes) on the display screen in Tromso airport, I had no choice but despair. Unfortunately, all the effort to change the flight and book earlier flight was turned down. It was very disappointing to hear that the situation was helpless and there is nothing Norwegian airlines could do. I was explained by the front desk staff that the reason to be treated differently from other passengers, whose flight was also delayed is that we booked out ticket from a different agency. Last but not the least, the lack enthusiasm of the Norwegian airlines staff to help me solve the problem was particularly frustrating. This applies to the front desk staff in both airports, not to mention the logy state of the cabin crew. Eventually, I was obliged to make extra expenses for another flight, a hotel room and etc. (for two) and spend another day in Oslo. Moreover, missing an entire working day full of meetings turned out to be very troublesome to explain to colleagues and supervisors.

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04 March 2014 02:03:00 Willis/Uhrskov

Sir I would llike to lodge a very strong complaint over the treatment my partner and I received on out trip to Madseira on 15th February.After flying for appx 4hrs we finally reached Funchal and had to circle for about 20mins before being told we would not land because of strong Winds we would be land and would be diverted to Tenerife. After landing we were told that a further atempt would be made to land at Funchal. We then took of Ag ain and Again circled over Madeira but due to strong Winds we were still unable to land so we returned to Tenerife and landed at midnight, during this time we were asked if we would like something to drink and to our surprise we were given half a cup of water. On our arrival back at Tenerife we expected to be put into hotels, but no we were told we could sleep in a conference room, on the floor with no bedding and only hard chairs. I am 80yrs of age and my partner is 76, it was almost impossible to get up off the floor after that night and we both suffered with our backs for three days after. Because of security our toilet bags were still in our cases on the plane and all we could do was to splash a Little water on our faces. On top of this both our out Ward flight and home flight reserved seats that we had paid extra for were taken and we had to argue with the flight attendant to get our seats.

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06 February 2014 07:02:00 francione osvaldo

PLEASE RESPOND TO:osvaldo.francione@libero.it I missed the date of the return flight as I do? Book a flight already paid CHANGE FLIGHT DY3730 - 17 Jun 2014 Departure 10:20 Copenhagen (CPH) with 10 jun 2014 18: OSVALDO FRANCIONE CAROLINA SPINA ANTONIO FERRARA SILVANA ANNAMARIA COPPOLA

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29 January 2014 04:01:00 Guest

Booked my flight for August 2014. Early morning flight now they have changed it to an evening flight. No explanation no reason. Not a happy * . Said I can cancel but this is a homeward journey.

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30 July 2013 04:07:00 Guest

This is why all travellers should have travel good insurance. A refund in the event of bereavement should be covered under good insurance policies. Sorry to hear Norwegian were un sympathetic to your request at a difficult time though, that's not great customer service really and one un caring customer service rep. Problem is they are a * good airline otherwise your folks would not have used then for 30 years.

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16 May 2013 02:05:00 Shlomi Levy

To who ever it may concern - I booked a flight with Norwegian for my grandmother and grandfather to visit Israel. It was their dream for 30 years to see Israel and they were very excited. 4 days ago my grandfather passed away in an accident and my grandmother decided she cant go on the trip because she is too hard broken. When i turned to Norwegian to request a refund for the tickets they stated that the tickets are "low fare" so they cannot be refunded in ANY CASE. I asked the nice person on the phone who are they going to fly exactly? the person has PASSED AWAY and the answer i got was "i am very sorry but even if the person died we cannot refund the tickets". My grandparents have been using Norwegian airlines for 30 years, they have spent more then 100,000 KR in tickets fr om spain (where they live) and norway (wh ere they were born) and not to mention other destinations around the world. and the thanks they get from Norwegian? they wouldn't refund them 2000 KR because they bought "a none refundable ticket". I hope you can sleep soundly at night knowing what you have done, my grandmother has been left without anything after her husband of 38 years has passed away and she is fighting for ever penny she can get to live and you hold on to your "none refundable". YOU HAVE BEEN WARNED DO NOT BOOK TICKETS WITH THIS COMPANY BECAUSE EVEN IN DEATH YOU WONT GET THAT MONEY BACK IF YOU ARE IN NEED.

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