maureen : canclled flight with PAWA
All material claims are required to be made in writing or electronically. The air carruier has max 30 days to respond. If the air carrier refused to pay the full compensation, you are entiteled to claim the maximum published fare minimum for the canclled e-ticket at the local court.
I booked a flight with PAWA they changed their flight schedule when I went to the airport there was no flight. I called the office and was told I would be refunded as the changed the flight schedule . The new schedule would not have suited me they claim the called me but I have no record of the calls. The branch manager was very hostile and rude when I asked her for the address of the head office she told me she was not going to give it to if I want it go on the website which is what I am doing. I have tried to contact them by phone and have been holding on for a while. I am now being told that I cannot get my money back even though I did nothing wrong iM GOING TO SEE THIS THROUGH TO THE END.
Trying repeatedely to cancel a flight with ticket number 1858685186319 but it doesn't work even as I follow the instructions on your website as to My Reservation adn so on. Please advise or assist in the cancelltion
This is one of the worst customer service centers I've ever encountered in decades of traveling. We were planning to fly with Pawa to Puerto Rico before the island was ravaged by hurricanes. When we reached out to the airline to change our flight to a location with running water and electricity we were told that was not an option under any circumstances. We told the representative that we would be willing to pay a change fee and they refused. They offered for a $80 change fee we could fly to Puerto Rico the day before or after our booked flight. We again explained that the island had been devastated and we just wanted to go anywhere else with PAWA they again refused saying the airport in Puerto Rico was up and running and that is the only stipulation for rescheduling a flight. They said if it was a war ravaged country they would still send us there if the airport was up and running and that our personal safety made no difference to them. DO NOT BOOK WITH THIS AIRLINE!!
To who this may concern I purchase a ticket on your website for a colleague of mine's in the Dominican republic and I did not know that the card needed to be present for my colleague to board the plane. At the register they told him that he could not proceed with the flight and my question is since my card was not present and he cannot board the flight. Why am I still being charged I need a refund because they told him he could not board the plane because my card was not present thank you. I don't know send it to they keep saying y'all customer service email is not valid I need help