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Pegasus Airlines Discussion

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08 February 2018 08:02:00 SU535

We want to buy a flight from Istanbul to France. Could you pls let us know which agent in Tunisia is able to book such flight (i want to pay cash not by credit card). For travel from Tunisian and surrounding territory, using this air carrier only, it is advisable to contact the air carrier directly. All international queries should be directed to tel 0090 850 250 67 77

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06 February 2018 01:02:00 Guest

Dear, We want to buy a flight from Istanbul to France. Could you pls let us know which agent in Tunisia is able to book such flight (i want to pay cash not by credit card). Thanks

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29 May 2017 03:05:00 Guest

hi! can you tell me pegasus airlines mcc code nunmber, please?

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29 May 2017 07:05:00 Guest

Guest : Totally agree with previous posts about Pegasus Airlines. They lost one of our bags last september and we have still not received any compenstion. I have sent them all the receipts and banking information that they require but I still get the same answer that they need receipts and IBAN nr in order to make a refund. In the last mail I received information that they now request an Invoice. I wounder what they will be needing next time. I will strongly advise people not to use Pegasus. If there is no outher flight available only travel with handluggage. Hello I am currently running a lawsuit agaisnt Pegasus Airlines. My lawyers might be able to do something for you please contact me at hampusrobin@gmail.com your testimony in the least might be very important. Thank you.

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29 May 2017 06:05:00 Robin

Mrs Berrin Zulhayir : Dear Pegasus; on the 5th Feb 2015,Flight 502 was late by 1 hour ,thus meant that our schdule flight to Ankara via Istanbul Sabiha Gokcen was lost. relayed an hour late flight that was arrenged and due to this we have lost our 3 luggage, which still not found. We have had to buy the minimum essentail items of winter cloths there.No one has compensated us for that as yet.Please advice or Direct Many thanks Hello Ms , did you ever get your bags back from pegasus or get any compensation? Please contact me a hampusrobin@gmail.com

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29 May 2017 06:05:00 Guest

Guido Coolegem : Last friday, august 7 2015, my suitcase also didn't show op in Amsterdam. We flew from Antalya. They are terrible to contact. Lost my suitcase and still they haven't found it. My lenses, and brill are in the suitcase next to all my clothes, shues, things we bought for a gift, can't be found!! Last time a flew with this airline, for sure!!!!!! Hello Guido, did you ever get your suitcase back from Pegasus airlines? If not please contact me at hampusrobin@gmail.com I am currently running a legal suit agaisnt Pegasus airlines, if you contact me my lawyers might be able to do something for you and please dont think it's too late.

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29 May 2017 06:05:00 Guest

Guest : Pegasus ave lost my luggage flying for Tel Aviv to Tirana. Their lost baggage phone line told me today they 'think' they have a bag that might be mine in the Turkish airport but they don't know, when I offered to give a detailed description to help them verify if it was or not my bag they declined saying I had to call the airport? I'm wondering if that was just a made up answer. Not impressed as I am travelling through Europe for the next 2 weeks, now with no other clothes than what I have on and a lot of valuable possesions missing. I agree with everyone here, it seems to be a common problem that they lose luggage. Won't use them ever again and will spread that word.. Did you ever receive your luggage from Pegasus Airlines? If not do you still have your luggage tickets? Or any other proof you luggage was lost? Please contact hampusrobin@gmail.com I am currently running a legal suit agaisnt pegasus airlines.

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29 May 2017 06:05:00 Hampusrobin

Hello Dear guests I am Robin and am currently running a law suit against Pegasus airlines for lost luggage. Pegasus airlines lost 4 checked in luggages and refused compensation, if anyone is in a similar possition, or whos luggage have been lost by Pegasus within the past two years. And you still posess a luggage ticket, maybe even a PIR report or some other evidence that your luggage was lost please contact me asap on hampusrobin@gmail.com and my lawyers about to be yours may be able to take your case together with mine agaisnt pegasus airlines for free. They will not charge a dime unless they win the case and then they take 25% of of the overall gain.

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29 May 2017 06:05:00 Guest

Chloe : DO NOT FLY WITH THIS AIRLINE I was assaulted by a drunk passenger who had purchased a large quantity of vodka from Pegasus staff on a 2hr flight from Berlin to Istanbul. During the incident, the passenger also assaulted other passengers and the airstaff did nothing to diffuse the situation, or control the violent man. After the police arrived and the man was arrested the airline recommended my friend and I miss our connecting flight to go to the Istanbul police station to give a statement for the assualt charge. They said ths assault was a "personal matter" and they would not provide us with accommodation or a new flight, so we would have to buy a new ticket the next day. Naturally we refused and caught our original flight onto Bahrain, and sent our statement tot he police through the relevant Embassies. The airline did not follow standard safety protocol during take-off and landing and did not care about ours or other passengers wellbeing. Hello Chloe I am driving a law suit against Pegasus Airlines, my name is Robin. Maybe my lawyers can do sonething for you if you were never given compensation, please contact me at hampusrobin@gmail.com

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24 December 2016 08:12:00 Guest

If I didnot receive my email to print it out is it ok?

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17 December 2016 02:12:00 Guest

My flight today is delayed 2 hours from Gatwick to Istanbul Because of this I will miss my next Pegasus flight from Istanbul to Delhi. What will happen. R u gonna change my flight and provide me accommodation and compensation for this flight when I land in Istanbul. Not happy first time flying bad experience.

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12 October 2016 02:10:00 Rom Leon

Very good service! Летел с супругой рейсом Львов-Стамбул-Шарм и назад. Работой авиакомпании остался очень доволен. И вот, в частности, почему: 1) Удобная система покупки билетов через Интернет, позволяющая находить дешевые удобные варианты перелёта 2) Отлично работала агент по продаже билетов в Львовском аэропорту, выбирая самый удобный для нас вариант оформления билетов и багажа. 3) Хотя я покупал билеты по самому дешевому тарифу, Pegasus позволил мне переоформить вылет на более позднюю дату без каких бы то ни было доплат. Оба перелета были оформлены как стыковочные, а при регистрациях мне и супруге выделялись смежные места - без дополнительной платы. 4) В обратном билете время вылета из Египта ошибочно было указано по Анкаре, а не по Каиру. Это, конечно, нехорошо, но задолго до вылета сначала Pegasus прислал CMC, потом ко мне дозвонилась (с 3-й попытки) менеджер, а когда она поняла, что я не силен в английском, то дозвонился их русскоязычный сотрудник и таки четко объяснил мне время вылета. 5) Вылет из Львова в Стамбул был отложен на 10 часов. Это, конечно, нехорошо, но причиной откладывания был очень густой туман в Львове, из-за которого подлетавший уже к Львову борт решил вернуться в Стамбул, чтобы позднее снова лететь во Львов – ради обеспечения безопасности пассажиров. Сразу по получении информации о возврате борта в Стамбул всем "задержанным" пассажирам была выдана вода и булочки. Позднее дважды выдавались талоны по $4 на питание в кафе. Информация о причине задержки и её сроках была быстро и четко доведена до пассажиров. 6) Остальные перелеты прошли без сбоев. Полеты и посадки прошли отлично. В самих самолётах мне (с длинными ногами) было достаточно комфортно сидеть.

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21 April 2016 11:04:00 Guest

I have been flying since 1982 for both leisure and business trips. I have flown in various cabins including private jets. In all my time flying I have never experienced such an appalling catalogue of events as I did with Pegasus Airlines aka flypgs.com. BA cancelled my flight to Sharm el Sheikh and I had to book Pegasus Airlines for a lot of money for a no frills product. At Baggage Drop Off at LGW, despite my having a boarding pass I was unable to be processed. After two hours I was finally entered onto the flight manifest by Pegasus. At that time I was also advised that my return flight would not land at LGW but at Stansted Airport. There was only availability for a flight returning to LGW five days earlier as I had parked my car at LGW and there were no flights available after my return date. So upon my return, after a night of very little sleep I had to take public transport from Stansted to Gatwick to collect my car and drive home. As Pegasus Airlines is a Turkish airline and not a European airline they do treat customers with little respect. The telephone manner of the airline assistants is of a very poor standard indeed. I cannot recommend Pegasus Airlines at all.

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23 February 2016 11:02:00 Hanan

How much excess weight a flight from Copenhagen to Lebanon

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14 February 2016 03:02:00 Mansour farahat mansour

So so so bad company and so bad aircraft. ..

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24 January 2016 05:01:00 Chloe

DO NOT FLY WITH THIS AIRLINE I was assaulted by a drunk passenger who had purchased a large quantity of vodka from Pegasus staff on a 2hr flight from Berlin to Istanbul. During the incident, the passenger also assaulted other passengers and the airstaff did nothing to diffuse the situation, or control the violent man. After the police arrived and the man was arrested the airline recommended my friend and I miss our connecting flight to go to the Istanbul police station to give a statement for the assualt charge. They said ths assault was a "personal matter" and they would not provide us with accommodation or a new flight, so we would have to buy a new ticket the next day. Naturally we refused and caught our original flight onto Bahrain, and sent our statement tot he police through the relevant Embassies. The airline did not follow standard safety protocol during take-off and landing and did not care about ours or other passengers wellbeing.

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11 January 2016 06:01:00 Guest

Mrs Berrin Zulhayir : Dear Pegasus; on the 5th Feb 2015,Flight 502 was late by 1 hour ,thus meant that our schdule flight to Ankara via Istanbul Sabiha Gokcen was lost. relayed an hour late flight that was arrenged and due to this we have lost our 3 luggage, which still not found. We have had to buy the minimum essentail items of winter cloths there.No one has compensated us for that as yet.Please advice or Direct Many thanks did you get your luggage back? I have similar problem.

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06 January 2016 05:01:00 Guest

NEVER ever book with this airline!!! Dec 31/12/15 flight from Dubai to Istanbul dleayed by over 5 hrs. Landed Istanbul, all flights to Stansted grounded, no info available, staff rude and unhelpful, had to purchase visa as not allowed to go to hotel for overnight stay. Email received saying flight at 10.20 am next day, arrive at airport 8am, only to be told by staff that we were not on their system and our flight is scheduled for 20.20 pm, flight again delayed for 2 more hrs!! Never again!

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04 January 2016 07:01:00 Vlad

Terrible service no one ever picks the phone

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31 October 2015 10:10:00 Guest

Pegasus ave lost my luggage flying for Tel Aviv to Tirana. Their lost baggage phone line told me today they 'think' they have a bag that might be mine in the Turkish airport but they don't know, when I offered to give a detailed description to help them verify if it was or not my bag they declined saying I had to call the airport? I'm wondering if that was just a made up answer. Not impressed as I am travelling through Europe for the next 2 weeks, now with no other clothes than what I have on and a lot of valuable possesions missing. I agree with everyone here, it seems to be a common problem that they lose luggage. Won't use them ever again and will spread that word..

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22 September 2015 12:09:00 Guest

VERY BAD SERVICE AND CUSTOMER ATTENTION. NEVER MORE!!! NO REPONSE TO EMAILS!!!!!! DON´T USE IT ON MY OPINION THE WORST AIRLINE COMPANY

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12 August 2015 12:08:00 Guido Coolegem

Last friday, august 7 2015, my suitcase also didn't show op in Amsterdam. We flew from Antalya. They are terrible to contact. Lost my suitcase and still they haven't found it. My lenses, and brill are in the suitcase next to all my clothes, shues, things we bought for a gift, can't be found!! Last time a flew with this airline, for sure!!!!!!

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30 July 2015 10:07:00 Guest 200

How much i should pay for one kg ?

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24 June 2015 09:06:00 Guest

Atttention! Pegasus Airlines is stealing money! They question credit card transactions during checking in. You cannot fly but the money is lost. They emploed special company Accertify to avoid any chargeback complaints too. Stay away!

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19 June 2015 06:06:00 SK

We have made the same experiences. They keep writing the same email trying to delay things. Anyone any idea if it makes sense to sue them?

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19 June 2015 01:06:00 Guestmichael

After many flights to TRNC with this airline and having no problems I was very suprised when on a trip on 23 april this year.it all whent wrong. Due to what we were told that we could not fly. This was due to a light buld out in the cockpit.Then the crew had gone for a break. We waitedfrom 1330 when we should have flown but we did. Not go until 2330 .I have been trying to sort out the problem with this airline but its like trying to talk to a ghost. No reply from them automatic reply in Turkish.after writing a letter to the headquarters and dozens of e.mails STILL NO proper REPLY. Useless.!!

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03 June 2015 01:06:00 Guest

i got book my flight and made payment through my card my flight is on 06-06-2015 from Marseille to istanbul my reservation no. is 999129 340 i booked on 31-05-2015. but i have not still received my e- ticket please send me soon my e-ticket so that i can get its print

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29 May 2015 11:05:00 Guest

They don't pay money back when promises. And don't awnser e-mail.

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20 March 2015 04:03:00 Rob Mcglinchey

MY E-MAIL ADDRESS......rob. mcglinchey@yahoo.com HOW IS IT THAT WHEN PEGASUS DAMAGE YOUR LUGGAGE THEY MAKE IT SO DIFFERCULT TO MAKE A CLAIM . I HAVE NOW SENT OVER 40 E-MAILS TO THEM BUT THEY KEEP MAKING EXCUSES LIKE , "WE HAVE LOST YOUR PAPERWOK" 3 TIMES . or "CAN YOU SEND IT ALL AGAIN " 8 TIMES. THIS IS VERY BAD BUSINESS.

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20 February 2015 02:02:00 Mrs Berrin Zulhayir

Dear Pegasus; on the 5th Feb 2015,Flight 502 was late by 1 hour ,thus meant that our schdule flight to Ankara via Istanbul Sabiha Gokcen was lost. relayed an hour late flight that was arrenged and due to this we have lost our 3 luggage, which still not found. We have had to buy the minimum essentail items of winter cloths there.No one has compensated us for that as yet.Please advice or Direct Many thanks

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08 February 2015 06:02:00 dionisio calibo

Me and my wife have booked our flights from madrid to dubai on May 20, 2014 stop over istanbul, how are we going to book for our additional lbaggage allowance and do we have a free baggage allowance, how many kilos?

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23 January 2015 05:01:00 Guest

Totally agree with previous posts about Pegasus Airlines. They lost one of our bags last september and we have still not received any compenstion. I have sent them all the receipts and banking information that they require but I still get the same answer that they need receipts and IBAN nr in order to make a refund. In the last mail I received information that they now request an Invoice. I wounder what they will be needing next time. I will strongly advise people not to use Pegasus. If there is no outher flight available only travel with handluggage.

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22 December 2014 09:12:00 N Ara

Do NOT use this airline. They lost my luggage and are incompetent in their handling and customer service. Beware! I will NEVER use this airline again and have forbid my family and friends to use them. I have seen a number of posts online from people who have suffered at the hands of this airline. DO NOT USE them beware.

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22 October 2014 08:10:00 Graziano

What a joke, happened that you took money out of my credit card on the 13/08/2014 and is happening still today that you answer to my request with lies, telling me some details is missing, telling me I didn't send my credentials and telling that still I must wait, After all this time I have send you 30 request for my refund, and you are still telling me that I will have to send you again my credentials, and beside that you tell me that is not your department that is dealing with this issue, and still tell me that is because the summer thing that there is too much delay, I can tell you that I have spent 70GBP already if not more calling your customer service, listening to your customer service lies all the time, everybody seem to help, but none can do anything so I wonder how and when I will get my money refunded, because this is really ridiculous, how can you take money from credit cards without owners permission, and not even rush up to give refund, to me this is calling stealing. In the mean time I would like to thank you for the time you spend with me at the phone, which is at least 30 min a day, really appreciate how you fill my days with wonderful lies, and of course I understand that you must be so busy to refund an amount of 140GBP just by clicking a button, I'm sure is a hard to work when is about of giving what you have taken without permission. I imagine I will receive another email anytime soon asking me again for my credentials, and afterword I'm so sure that once again I will ear "Sir there is nothing I can do, or like Sir you issue is in progress because we are dealing with october issues now, eh eh funny thing is, my issue started 13th of august 2014, but I understand is only been not less than 67 days, and of course not even God knows when you will have time to refund me. I hope you haven't fixed the issue on your website so you can still take money out of customers cards without any permission, so you bank account rises more interest on your money, and I do seriously hope you don't change the way you give training to your customer service, because they seriously do a great job for your company, and of course I really hope that all this happening to me and so many other customers, I really do hope it will never happen to any of you in this great company.And I must say I really hope you have a pleasant time dealing with your issues, because I really do have great time wasting money and time with you.

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04 September 2014 04:09:00 Khalil Mohammed salih

Hi I had travel from stanstead airport to Beirut Lebanon and I really had the ever bad travel and worsted flight . First I can't feel safe on this flight because the staff is really not good they stole my expansive stuff from my laggege during the time when we make transite in turky . Second thing they let us waiting in the airport for more than 6 hours for transits with out any advance notice . And when I am going to come back it miss the plain it was still 10 minute to go and they didn't let me in and they didn't help me by another flight . Then I have to stay in the hotel for two additional days and in that time I work so hard to fined another ticket . Then after two days I fined only one on Lufthansa airline at business class and it cost me £870 for one way back to London just because of Pegasus airline team and I had to barrow this money from my credite card after I spend my money on holiday . I was so disappointment of that and the most bad thing when I fined they stole the present which I was buying and it was 5 watches from swatch and it cost me a lot and I didn't fined any one of them it was so rediclas and I was so * . After that I am trying to fined help to know how to make claim non of them they want to help . That's why I will never ever do it again even if my ticket they can cost me more and I am not recommending any one to go with Pegasuse airline because I feel this flight it's not good at all

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12 August 2014 02:08:00 Guest

The worste airline I have ever had to deal with, always late, made me miss my connecting flight, and lost my luggage, I've called every number and none of them work.

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07 August 2014 02:08:00 Ehsb A Ssber chairman C, La Vie Travel Official Sponsor Of Alwal

Really good service and good Price

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01 May 2014 12:05:00 Guest

No one should take pegasus airlines. they lost my baggage from istanbul to beirut !! one week left and more and noo answer about my stuff !! PLEASE DON'T TRAVEL WITH THIS COMPANY !! IT'S A AWFULL

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14 April 2014 05:04:00 Alexan persiwal/ Nahla

I flying with begasus boeing 737-800 on 3 April from munchen to iraq Ernil and we will return in 29 Aril to Munchen my Buchnumber is. 5CC5ZV. Dated 10 march and we will change the date pf return to be 9/5 instead of 29/4. Can you send your answer in my e. mail. nahla_alexan@yahoo.com

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07 November 2013 09:11:00 Guest

Still waiting for Pegasus to respond to a complaint my husband made 2 weeks ago. He flew from Izmir-Istanbul-Stansted but his luggage never left Istanbul! Waited 3 hours at Stansted, noone to help and had to drive 2.5 hours home with no clues and certainly no luggage! Called every tel no. under the sun the following day (PGS Istanbul head Office, PGS Istanbul airport, PGS Stansted airport..... etc), numbers either did not work or we were fobbed off and told to call elsewhere. In fact PGS at Stansted told us we would need to go to Stansted and deal with the matter in person, even though were 2.5 hours away and it wasn't our fault! A helpful lady at Stansted found our luggage in the end and sent it the following day via courier. Pegasus offered no help, no interest and certainly no apology and can't even respond to an email we have sent three times now. I will make sure I spread the word everywhere and will continue until I get a satisfactory response. DO NOT FLY WITH PEGASUS

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18 September 2013 11:09:00 Guest TOMAS

tomas, Sep 18 14:16 (BST) HELLOW. THIS MORNING WE LOOSED OUR FLIGHT FROM TEL AVIV TO STAMBUL (ROUNDTRIP). CAN WE USE OUR FLIGHT BACK FROM STAMBUL TO TEL AVIV ON 25.09.13? THANK YOU

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08 August 2013 02:08:00 GERMANO SCHNAIDER

HOW CAN THE IATA HAVE IN THIS MEMBERS SUCH AIRLINE AS PEGASUS, WITH SO MANY COMPLAINS ABOUT THEM?

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08 August 2013 02:08:00 GERMANO SCHNAIDER

WE ARE VERY WORRIED ABOUT WHAT WE ARE READING IN THE INTERNET ABOUT THIS COMPANY, WHERE WE JUST BOUGHT TWO TICKETS FROM BERLIN TO TEL AVIV, NUMBER OF LAST MINUTE 111220683 AND FROM EDREAMS 2N38GJ, FOR THE OCTOBER 8. WE WILL HAVE A WEDING AT DAY 9 AND WHAT YOURS CLIENTS TELL AND INFORME OTHERS POSSIBLE PASSENGERS IS THAT THIS COMPANY IS NOT TRUSTFULL, THEY CHANGE DATES AND TIMES FROM THE FLIGHTS AND THEY DONT ANY RESPECT FOR THE COMPLAINS FROM THE PASSENGERS... THAT YOU EVEN USE THE CREDIT CARD FOR OTHERS EXPENSES... THAT BECAUSE WE ALREADY BLOCKED OUR...PLESE WE WOULD LIKE TO CANCEL THIS PURCHASE WITHOUT PENALTY BECAUSE WE DIDN T KNOW NOTHING ABOUT THIESE BAD BEHAVIOUR AND FROM THE FAME OF THIS COMPANY... GO TO WWW.COMPLAINSTBOARDER.COM AND YOU WILL SEE SOME OF THE INFORMATIONS ABOUT YOUR COMPANY....WE ARE SENIORS, MY HUSBAND HAS A HARD DESEASE AND HE IS ASTONISHED WITH ALL...

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20 June 2013 03:06:00 Guest

The worst airlines I have ever deal with! If you want to save your money, don't fly with Pegasus. One month ago they withdrew money from my account twice. I wrote emails and called but till now they don't refund my payment. All they said was only: "You should be patient!" I hate them...

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