Airlines Inform - your guide to airlines all over the world.
Copyright © 2008-2024 www.airlines-inform.com. All rights reserved.
your guide to airlines all over the world
Royal Air Maroc Discussion
Guest : Royal Air Maroc are thieves, their staff in Casabkanca steal luggage. They stole my entire suitcase before Ramadan. Don't use that disgusting airline.couldn't agree more. All thefts. I wonder why are they still flying. They should be banned flying internationally
Reply
Vivian Ayden : I'm flying RAM next week and want to know if they have seat belt extenders? I had surgery recently and need to make sure I'm as comfortable as needed from my stomach area and hip. I'm worried they don't have seat belt extenders. I looked on amazon and confused about which to get. Are the seats comfy? I've called customer service many times and they weren't of help.I hope you are travelling hand free. That airline is a vortex for luggages. 100% your luggages will get lost
Reply
NNUKA confidence uche : RAM are yet to locate my luggage and they haven’t responded to my claim after filling out the form online. They said would get a reference case number after I made the claim online but I never got anything. Please I need help. 514-712-5975 🇨🇦 Same thing happened to me. I am suing them at Small Case Court in Montreal
Reply
RAM are yet to locate my luggage and they haven’t responded to my claim after filling out the form online. They said would get a reference case number after I made the claim online but I never got anything. Please I need help. 514-712-5975 🇨🇦
Reply
Natalia K : Royal Air Maroc staff lost or stole my luggage in Casablanca. Worst airline ever, and I travel very often. Their Customer Service is unhelpful and cannot read their system. It has been 2 weeks- no updates so far. Very disappointed and I would never recommend this airline to anyone. Hi Natalia! Same situation here. Did you ever recover your luggage?
Reply
Royal Air Maroc staff lost or stole my luggage in Casablanca. Worst airline ever, and I travel very often. Their Customer Service is unhelpful and cannot read their system. It has been 2 weeks- no updates so far. Very disappointed and I would never recommend this airline to anyone.
Reply
I'm flying RAM next week and want to know if they have seat belt extenders? I had surgery recently and need to make sure I'm as comfortable as needed from my stomach area and hip. I'm worried they don't have seat belt extenders. I looked on amazon and confused about which to get. Are the seats comfy? I've called customer service many times and they weren't of help.
Reply
Royal Air Maroc are thieves, their staff in Casabkanca steal luggage. They stole my entire suitcase before Ramadan. Don't use that disgusting airline.
Reply
every time i travel with AM something disappears.... i made several complains but they just do not care and quite probably are acting together with the police....like usual. Disgusting company and disgusting personal
Reply
I traveled to Morocco September 9 today is October 25th and still haven’t received my lost bag. Emails and phone calls are not getting anywhere. Did anyone ever got refund from losing the luggage?
Reply
Why my payment is pending for whole week now with royal air maroc is that means I don't have a ticket until they get the money
Reply
MY NAMES ARE MR FRIDAY OSAWARU A FREQUENT FLYER WITH ROYALAIRMAROC WITH PLATINUM CARD MEMBERSHIP WITH NUMBER 855946184, PLEASE I WISH A FLIGHTS TICKETS FOR ON THE 24TH OF JUNE 2021 FROM BARCELONA AND TO RETURN ON THE 1ST OF JULY 2021 FROM NIGERIA LAGOS AIRPORT TO BARCELONA. I WANT MY TICKETS WITH MY MILES IF POSSIBLE, IF NOT POSSIBLE, THEN I PAY CASH. THANKS.
Reply
This morning I left Oujda to Casablanca and I had checked one piece of luggage and a carry-on when I got to the gate the agent said that the plane was full and that I needed to check my carry-on because it might not fit in the overhead and he offered to check it for me for free which I said yes to. On adding the extra claim check onto my boarding pass I never noticed that the agent put someone else’s name on my luggage tag. When arriving in Casablanca the second piece never arrived so I went to the baggage claim. That is where it was noticed that the claim check they attached to my boarding pass was with someone else’s name and that piece of luggage went all the way to Madrid. It was at that point that refused to speak to me further stating that it was forbidden and I needed to contact that passenger!! They also would not allow me to make a claim. I do not know what direction to go in at this moment. There is a lot of valuable possessions in that bag. I am attaching the tags and boarding pass. Please help me to retrieve my bag, please. This was not my fault. My final flight destination is Houston, Tx. Thank you
Reply
My wife had a transit in morocco and should have boarded her flight from casablanca to Paris on the 6.03.2021.She then missed her flight and since then,i cant reach her through the phone and shes nowhere to be seen or heard. Can anyone help me please for any further assistance? Thank you
Reply
Ghassan : I made booking , then made a cancelation since 19th November 2019 and up to now I haven't received my money back. my case N° 00991309 | ref:_00D24JNjx._5001p3RfkcS:ref Regards, Ghassan
Reply
Has anyone lost their luggage flying out from London to Casablanca and then onto marrakesh. Bags were meant to be direct to marakesh however they didn’t make it and there is no sign on them. The flight was on Sat the 15th feb.
Reply
I made booking , then made a cancelation since 19th November 2019 and up to now I haven't received my money back. my case N° 00991309 | ref:_00D24JNjx._5001p3RfkcS:ref Regards, Ghassan
Reply
Guest : Air Morocco is they worst 👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿bad service and big big thieves so be aware 👀👀👀👀👀👀👀keep you're eyes on you're bags they use to good since a lot traveler all over they and they stuff are professional thieves very sleek mother * * hate they fact they hired professional thieves to * ruin they cliente vacation air Morocco air Morocco Ram Ram * thievesyes they are thieves.. it's so embarrassing for an Airline.. I learnt my lesson through A1 Freight
Reply
Royal air maroc...indeed a terrible airline.. I shipped my luggage r through A1freight and it ended up through Ram. Bt has never arrived... Then they gave me emails and numbers that don't work to do a follow up, but I think their staff steal luggage.. It's evident.
Reply
Since last April 21, I filled claim form at Marrakesh Airport- I have not received any messages from Airlines regarding my delayed (Lost) luggage. What a shame. I was visiting Marrakesh only for 5 days and already departed to my country on April 27. Now, I have almost no hope that I will get my luggage back.
Reply
Let me share the experience of traveling this airline, the staff is so shameful and ridiculous that remove the person with disability from flight, due to oversell of air ticket and need him to pay a penalty for changing the ticket. For more information, please visit the following link: amp.scmp.com/sport/outdoor/trail-running...
Reply
Did you ever get your luggage back? The same thing happens with my mom. She was coming from Tunisia 2 days ago.
Reply
Hello I flew form Cotonou Benin airport August 29 th 2018 to Honolulu Hawaii airport I still miss on of my bag since I got my final destination I made the claim but still pending without respond from Royal Air Maroc I really need that bag cause I have some important things to get on it Thanks
Reply
I've come from Barcelona directly to Casablanca and the Royal Air Maroc lost my baggage. I have no news since 5 days ; If i have one recommandation to all the golf players who want to come and play golf in Morocco, DO NOT TAKE THE ROYAL AIR MAROC or you can say Goodbye to you golf bag.
Reply
I travelled from Manchester airport via Casablanca to Accra and 1 of my luggages didn’t arrive. I’ve called several times but no meaningful explanation. Worse airline ever
Reply
Has anyone had a response from Royal Air Moroc following reporting missing luggage? I have tried via the Royal Air Maroc world tracer process, and directly with the airport as an enquiry and still no response. Its ben 24 days now since my suitcase went missing in Casa Blanca on the 15 July. It should have been transferred straight from Dubai Emirates flight to Royal Air Maroc to go to Gran Canaria. Emirates have responded stating it made it to Casa Blanca but no response from Royal Air Maroc. I was reassured in Dubai and Casa Blanca airport that my suitcase would be transferred without me having to collect it and check it back in. A response at least would be great for insurance purposes.
Reply
This’s my third flight with this airline always very pleasant never had any issues till my return flight from Dakhla to London Heathrow via Casablanca on the 9th of may 2018 I had a connecting flight in Casablanca for 3 hours stop and once at my final destination my luggage didn’t appear made the claim and kept calling the airport and the airline almost every day none seems to know anything they’re telling me the Casablanca airport not even responding to them and it’s been 18 days now!
Reply
I will not go into detail because it is not a very pleasant story to tell. This is the most unprofessional airline ever, I cannot believe that they are still in business. I wouldn't take this airline even if the ticket was free.
Reply
Guest : I recently returned to Washington fr om Tunis, via Casablanca on flight AT 573 & AT 218 respectively, which arrived 08/02/17 at 7:30PM at IAD (Washington Airport My luggage, which was supposed to be checked all the way through to my final destination, baggage tag No AT849346 has apparently been completely miss-placed and possibly off loaded somewhere in CASA. lost luggage counter, where I spoke with an agent informed me that they would be in touch within (24) hours to inform me of where and when my luggage would be tracked down and arriving. It has been 6 days now; I called the number given to me at 18003446726 numerous times since my arrival and they have absolutely no information for me as to the wh ereabouts of my luggage! tried the local number 703 5725268 for a week none answered left several voice messages none got back to me. I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage. I am considering a lawsuit if anyone interested to join me please contact me at fmenz@yahoo.com
Reply
I never knew how crappy this airline was till the day of my flight... and then I hear others (even locals) sayig they will never fly with them. My flight first delayed with no vocal announcement, just noted on the digital board only in Arabic and French (we do not speak any of these languages) - in tiny fonts. 11:30pm departure to 3:00am... We were at the airport from 7:30pm (because this was a connecting flight), and the area we were in had no currency exchange booth and only 1 small snack shop which didn't accept credit cards. It was an incredibly LONG wait, and at 1am the airport staff speaks in Arabic, which later we found out our flight was cancelled. It took then 2+ hours to sort out what they were going to do. In the end they prepared a bus to take us to our final destination. We arrived at our hotel, 6:30am. Of course we had to complain. Couldn't believe we had to wait for almost 2 months for them to get back to us with a response. A response saying we will get a refund in 4 - 6 weeks max. Not surprised to see that after more than 6 weeks - no refund. Plus they do not issue you a flight cancellation certificate, which we needed to file a claim for our travel insurance. They never responded to our multiple requests for this and I just gave up, since the deadline to file the claim was approaching by the time they were replying to me. I feel like this is going to be a long battle and it is already draining me... I hope others are getting somewhere with their customer service. Such a horrible airline!
Reply
i cant believe im still waiting to be compensated 6 months later and their customer service sucks
Reply
RAM lost my luggage 14 September 2017. There is no telephone number to call and discuss your matter. They dont reply to emails either. They finally sent me an email that I am not entitled to any compensation. Every effort to communicate with this airline stopped. What shall I do please
Reply
The worst airline. Nobody can fix po Bless, nobody knows anything... NEVER again with this people
Reply
Had same experience also with royal air maroc last sept 2017 delaying my 2 luggages for 2weeks. Received few email from their client service telling me that im eligible for compensation and ask me to send all the documents needed, but until now feb 2018. Nothing arrive in my account and no one replying back again. Now, im considering to sue them. THEN MAYBE WE CAN TALK IN SAME LANGUAGE.
Reply
Rubbish, useless and hopeless airline, luggage with my wedding stuff gone. Thanks to air Maroc
Reply
3 weeks later, this useless airline have not giving me any sort of response to my claim. Luggage now lost, no calls being picked up. Only way to illicit response is on twitter where they give meaningless generic responses. Only option is to open case against them.
Reply
This is the WORST airline ever. My only bag flying into this country is missing 5 days so far. No help no info no compensation. How are these people still in business stealing luggage. Will never fly this way again. Will tell everyone not too as well. Plus starting to post on all social media to warn people. If the king here has a goal to increase tourism then he needs to clean up his airline cause no one will want to come here
Reply
It’s the worse airline company one can use unless you are white and Moroccan. At the JFK airport, I was stood for hours before my baggages were checked in because the lady was so busy making calls and cracking jokes with her colleagues. She didn’t know what she was saying about the timeline and the layover and I had to talk to the manager before she realized her mistakes and let me go. Once I landed in Morocco after a delayed flight, there was no room to stay in for my 20hours layover!!! I got to the hotel Fly at 8:30am and I finally got a room at 7pm not to mention that they have public filthy and smelly bathrooms to shower. I was abused verbally by the receptionist, discriminated and yelled at. I complained to a manager who in her turn told me she has nothing to say about the matter but I just have to wait until they call me. I started asking for names to complain to a higher person in the hierarchy but no answers were given to me therefore I decided to record videos of them. The receptionist walked towards me and aggressively fought me to grab my phone out of my hand to delete the recordings. I was hurt physically and emotionally after that trip. I will never use that company again and I’m planning to sue them once I go back to the U.S. for bad treatments and discrimination. They are breathtakingly rude, mean, insulting, racist and all the other worse things one can think of.
Reply
I flew from Brazil to Paris in last day of 05/2017, in which my suitcase was completely damaged. I've made the registration when I landed at Paris airport and then in the Royal Maroc Airlines website. Since 07/2017 I have made contact by customer service center and the closest thing I've gotten to solve my problem was a return email requesting the qualification of records, bank account for reimbursement and details of the flight. At the moment, they completely ignore me. TOTAL LACK OF CONSIDERATION AND RESPECT WITH CONSUMER !!!
Reply
Hi, I Was one of your flights from Nigeria to Montreal on 30th of Aug 2017. Your services as an airline is very terrible, expecially getting people's bag missing is a regular occurrence with you. I will never use your airline again, and will never allow anybody I know to use it.
Reply
I booked in march royal maroc business sept 4 from casablanca to fes returning sept.11.they emailed me the flights were cancelled due to operational problems.i could not accept their dates due to pre paid hotel and tour booking plus I was coming from Asia and could not change international flights.I called the USA toll free number and they promised a refund.I had to book roundtrip taxi service.just out of curiosity,I checked their website and they reinstated Sept 4 flight to Casablanca.i hope i get a refund.
Reply
I flew from Brussels to Washington DC with a transit/plane change in Morocco. My bag never arrived in washington DC. I am completely upset as I had items in that bag that money cannot buy or replace as well as clothing and shoes that I love and spent alot of money on. I am so upset. If my bags don't arrive in the next 5 days I will file a complaint with the Better Business Bureau and tell all of my friends and family to NEVER fly this airline. EVER!!! I am beyond disappointed.
Reply
Air Morocco is they worst 👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿bad service and big big thieves so be aware 👀👀👀👀👀👀👀keep you're eyes on you're bags they use to good since a lot traveler all over they and they stuff are professional thieves very sleek mother * * hate they fact they hired professional thieves to * ruin they cliente vacation air Morocco air Morocco Ram Ram * thieves
Reply
Ram is one they worst companies to travel with when you experience delay of your baggage taking days before u get and they staff know they companies is so * up they they just pretend because they no client pointing at them some keep 100% and tell you keep you're belonging with you at all time and when they steal your * they never * as they claim 20 pleoples for they plain I took 20 of us * got missing from they bags that's a shame Shame shame Shame on Air Morocco 😡😡😡😡😡😡👎🏿👎🏿👎🏿👎🏿terrible terrible um even speechless they ruin our vacation ever take it again never
Reply
For upcoming traveler hold on tigh to bags they professional thieves they will brake you're locks and thieves you're valuable thinks terrible air line I bough some gifts for my family & friend they broke all my 4 suite cases ant wrap them after the operation for free they worse air line to travel with is air Morocco please Please Please for all they people coming Europe and us be careful with you're valuable things hold on to it don't worry chock at you're arrival they ruin my vacation for sure 07-30-17 I leave in New York never never never again
Reply
Flying Air Maroc was the worst experience of my life (along with my families). We usually fly Egyptair but after an agent took 10k from us, reserved but never issued tickets, we were forced to book with whatever airline was available. Fortunately on the way to Egypt, we were able to fly Airfrance. The customer service was great and the flight attendants were attentive to our needs from NY to Paris and from Paris to Cairo. Unfortunately, on our way back we were forced to fly Air Maroc. Air Maroc flight attendants were unfriendly and unprofessional. Multiple times, my family members or myself requested water that was not delivered. A flight attendant approached my sister, stating that one of her children had been pressing the button that calls for a staff member. In reality, my sis just needed some water for her kids! Flight attendants were never smiling. The actual flight was smooth. Not much turbulence and the pilot had a soothing voice. That was the only positive. Let's go back to the experience in Morocco while waiting for our connecting flight. My mom went to the bathroom and when she came back she realized there was a line to enter the gate. She frantically went to look for us. The man at the gate stated that we went through security already. Why? Really not sure. Then we see my mom. They search her a second time and mistreat my sister, traveling with her two kids. She is approached by a lady that seems to be the head of the staff there and is told to go on one line then to switch lines with her double stroller. The man who was checking my bag, was so unprofessional that it makes me cringe. He was talking to me in Moroccan dialect and I only understand Egyptian Arabic and English. I told him this and he proceeded to make fun of me and mock me. Then he took some items such as zzzquil in containers that I believe fit the weight requirements. I am fine with airlines taking additional safety precautions, and to be honest I didn't check to see what the criteria was for liquids entering the U.S. through Morocco. Perhaps he was right in taking my zzzquil. However, they were so disorganized and so unprofessional. It was a really unpleasant experience. In addition, when we got on the flight there was a woman who was extremely upset that she was separated from all her kids on the flight. Let me play devils advocate for a moment. Perhaps the customer came late. She didn't take a proactive approach to reserving the seats to be with her children. However, reach out to the customers! Provide a level of transparency that will eliminate anxiety. Tell your customers the risk of not reserving seats when you book electronically. Agents, while customers are purchasing tickets, tell them the risks of checking in last minute. This is good customer service! Not waiting for a woman to get on a flight, only to realize she's separated from her 5 children who are flying for the first time! The nightmare with Air Maroc hasn't ended. Let's discuss overbooking and the anxiety and hysteria caused by this airline. My fiancé and my 16 year old brother were traveling back from Cairo to NY on Air Maroc. I was still in Hurghada at the time and in contact with my fiancé throughout his nightmare at the airport. Him and my brother go through security, only to be told by the agent that the flight is overbooked. They tell him they will put him on a direct flight to NY by Egyptair. I knew this was a lie because Egyptair is almost always fully booked. The next lie was "we will put you on a connecting flight from Jordan to NY". An hour passes and Egyptair representative says "sorry no flights into JFK today, stay in a hotel". At this point, I am at a beautiful all inclusive resort in Hurghada hysterical! I feel completely responsible for my fiancé, who has traveled for the first time to Egypt to meet my extended family. Eventually, after my soft spoken overly polite fiancé raises his voice with the reps, they put him and my brother on a flight to Munich, Germany and then NY. I am so displeased with Air Maroc.
Reply
This airline is Horrible...When you arrived at their Airport they act as thought they do not understand English, and speak french. When you speak French in return to them the respond Arabic. The people at the Casablanca Airport are ignorant and rude and are of no help. Never again they will receive my money and anyone I know who is traveling to Africa from the US. I have already stop 10 people from flying with them. They need to address their poor costumer service at the airport and immigration and airline levels.
Reply