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Royal Air Maroc DiscussionRegistration Login
18 January 2018 Guest
The worst airline I ever experienced, horrible costumer services, we were ripped off. Sad!
03 January 2018 Guest
This is the WORST airline ever. My only bag flying into this country is missing 5 days so far. No help no info no compensation. How are these people still in business stealing luggage. Will never fly this way again. Will tell everyone not too as well. Plus starting to post on all social media to warn people. If the king here has a goal to increase tourism then he needs to clean up his airline cause no one will want to come here
19 December 2017 Guest
Terrible service and no one picking my calls to explain where my daughters bag is!
14 December 2017 Saidath
ItТs the worse airline company one can use unless you are white and Moroccan. At the JFK airport, I was stood for hours before my baggages were checked in because the lady was so busy making calls and cracking jokes with her colleagues. She didnТt know what she was saying about the timeline and the layover and I had to talk to the manager before she realized her mistakes and let me go. Once I landed in Morocco after a delayed flight, there was no room to stay in for my 20hours layover!!! I got to the hotel Fly at 8:30am and I finally got a room at 7pm not to mention that they have public filthy and smelly bathrooms to shower. I was abused verbally by the receptionist, discriminated and yelled at. I complained to a manager who in her turn told me she has nothing to say about the matter but I just have to wait until they call me. I started asking for names to complain to a higher person in the hierarchy but no answers were given to me therefore I decided to record videos of them. The receptionist walked towards me and aggressively fought me to grab my phone out of my hand to delete the recordings. I was hurt physically and emotionally after that trip. I will never use that company again and IТm planning to sue them once I go back to the U.S. for bad treatments and discrimination. They are breathtakingly rude, mean, insulting, racist and all the other worse things one can think of.
24 November 2017 Guest
My luggage not arrived
08 November 2017 Rafael
I flew from Brazil to Paris in last day of 05/2017, in which my suitcase was completely damaged. I've made the registration when I landed at Paris airport and then in the Royal Maroc Airlines website. Since 07/2017 I have made contact by customer service center and the closest thing I've gotten to solve my problem was a return email requesting the qualification of records, bank account for reimbursement and details of the flight. At the moment, they completely ignore me. TOTAL LACK OF CONSIDERATION AND RESPECT WITH CONSUMER !!!
17 September 2017 Guest
Hi, I Was one of your flights from Nigeria to Montreal on 30th of Aug 2017. Your services as an airline is very terrible, expecially getting people's bag missing is a regular occurrence with you. I will never use your airline again, and will never allow anybody I know to use it.
02 September 2017 Viki
I booked in march royal maroc business sept 4 from casablanca to fes returning sept.11.they emailed me the flights were cancelled due to operational problems.i could not accept their dates due to pre paid hotel and tour booking plus I was coming from Asia and could not change international flights.I called the USA toll free number and they promised a refund.I had to book roundtrip taxi service.just out of curiosity,I checked their website and they reinstated Sept 4 flight to Casablanca.i hope i get a refund.
01 September 2017 Guest
I flew from Brussels to Washington DC with a transit/plane change in Morocco. My bag never arrived in washington DC. I am completely upset as I had items in that bag that money cannot buy or replace as well as clothing and shoes that I love and spent alot of money on. I am so upset. If my bags don't arrive in the next 5 days I will file a complaint with the Better Business Bureau and tell all of my friends and family to NEVER fly this airline. EVER!!! I am beyond disappointed.
30 August 2017 Guest
Air Morocco is they worst 👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿bad service and big big thieves so be aware 👀👀👀👀👀👀👀keep you're eyes on you're bags they use to good since a lot traveler all over they and they stuff are professional thieves very sleek mother * * hate they fact they hired professional thieves to * ruin they cliente vacation air Morocco air Morocco Ram Ram * thieves
30 August 2017 Guest
Ram is one they worst companies to travel with when you experience delay of your baggage taking days before u get and they staff know they companies is so * up they they just pretend because they no client pointing at them some keep 100% and tell you keep you're belonging with you at all time and when they steal your * they never * as they claim 20 pleoples for they plain I took 20 of us * got missing from they bags that's a shame Shame shame Shame on Air Morocco 😡😡😡😡😡😡👎🏿👎🏿👎🏿👎🏿terrible terrible um even speechless they ruin our vacation ever take it again never
30 August 2017 Guest
For upcoming traveler hold on tigh to bags they professional thieves they will brake you're locks and thieves you're valuable thinks terrible air line I bough some gifts for my family & friend they broke all my 4 suite cases ant wrap them after the operation for free they worse air line to travel with is air Morocco please Please Please for all they people coming Europe and us be careful with you're valuable things hold on to it don't worry chock at you're arrival they ruin my vacation for sure 07-30-17 I leave in New York never never never again
28 August 2017 guest
Flying Air Maroc was the worst experience of my life (along with my families). We usually fly Egyptair but after an agent took 10k from us, reserved but never issued tickets, we were forced to book with whatever airline was available. Fortunately on the way to Egypt, we were able to fly Airfrance. The customer service was great and the flight attendants were attentive to our needs from NY to Paris and from Paris to Cairo. Unfortunately, on our way back we were forced to fly Air Maroc. Air Maroc flight attendants were unfriendly and unprofessional. Multiple times, my family members or myself requested water that was not delivered. A flight attendant approached my sister, stating that one of her children had been pressing the button that calls for a staff member. In reality, my sis just needed some water for her kids! Flight attendants were never smiling. The actual flight was smooth. Not much turbulence and the pilot had a soothing voice. That was the only positive. Let's go back to the experience in Morocco while waiting for our connecting flight. My mom went to the bathroom and when she came back she realized there was a line to enter the gate. She frantically went to look for us. The man at the gate stated that we went through security already. Why? Really not sure. Then we see my mom. They search her a second time and mistreat my sister, traveling with her two kids. She is approached by a lady that seems to be the head of the staff there and is told to go on one line then to switch lines with her double stroller. The man who was checking my bag, was so unprofessional that it makes me cringe. He was talking to me in Moroccan dialect and I only understand Egyptian Arabic and English. I told him this and he proceeded to make fun of me and mock me. Then he took some items such as zzzquil in containers that I believe fit the weight requirements. I am fine with airlines taking additional safety precautions, and to be honest I didn't check to see what the criteria was for liquids entering the U.S. through Morocco. Perhaps he was right in taking my zzzquil. However, they were so disorganized and so unprofessional. It was a really unpleasant experience. In addition, when we got on the flight there was a woman who was extremely upset that she was separated from all her kids on the flight. Let me play devils advocate for a moment. Perhaps the customer came late. She didn't take a proactive approach to reserving the seats to be with her children. However, reach out to the customers! Provide a level of transparency that will eliminate anxiety. Tell your customers the risk of not reserving seats when you book electronically. Agents, while customers are purchasing tickets, tell them the risks of checking in last minute. This is good customer service! Not waiting for a woman to get on a flight, only to realize she's separated from her 5 children who are flying for the first time! The nightmare with Air Maroc hasn't ended. Let's discuss overbooking and the anxiety and hysteria caused by this airline. My fiancé and my 16 year old brother were traveling back from Cairo to NY on Air Maroc. I was still in Hurghada at the time and in contact with my fiancé throughout his nightmare at the airport. Him and my brother go through security, only to be told by the agent that the flight is overbooked. They tell him they will put him on a direct flight to NY by Egyptair. I knew this was a lie because Egyptair is almost always fully booked. The next lie was "we will put you on a connecting flight from Jordan to NY". An hour passes and Egyptair representative says "sorry no flights into JFK today, stay in a hotel". At this point, I am at a beautiful all inclusive resort in Hurghada hysterical! I feel completely responsible for my fiancé, who has traveled for the first time to Egypt to meet my extended family. Eventually, after my soft spoken overly polite fiancé raises his voice with the reps, they put him and my brother on a flight to Munich, Germany and then NY. I am so displeased with Air Maroc.
27 August 2017 Guest
Royal Air Madnesses,this should be the name
10 August 2017 Guest
This airline is Horrible...When you arrived at their Airport they act as thought they do not understand English, and speak french. When you speak French in return to them the respond Arabic. The people at the Casablanca Airport are ignorant and rude and are of no help. Never again they will receive my money and anyone I know who is traveling to Africa from the US. I have already stop 10 people from flying with them. They need to address their poor costumer service at the airport and immigration and airline levels.
24 July 2017 Guest
HI Can any one tell me if I can bring my guitar in the airplane thank u
22 June 2017 TB
I've had a terrible experience with Royal Air Maroc last month! I found the forum as I'm searching for the dollar limit for lost luggage reimbursement. I flew from JFK to Madrid with a layover in Casablanca. I was told it is checked to my final destination but it never arrived! I checked both airports twice - nothing in their lost and found closets. I think the lady at the JFK check-in stole it because as I transferred a bag of clothing from my carry-on into my checked-in bag (my carry-on was too heavy), her eyes were all in my bag - and when I arrived back to New York a week later, I was told that there is NO RECORD of my bag! The 800-customer service line never called me after creating a ticket in Madrid - until I went on Twitter and blasted them - on their twitter account and Direct Message. That is the ONLY way I got a response - I had to tweet both in Morocco and NYC to get a phone call. I emailed everyone I could find on the board of JFK and filed a report with the Port Authority. My attorney asked them to retain video at the counters - I was ignored. The 800 number wouldn't give me the airline's JFK manager's name and extension, and they're never at the counter unless a flight is taking off, which is when I'm at work. This has been a NIGHTMARE experience and I highly recommend selecting ANOTHER airline, regardless of how cheap these prices are!
17 June 2017 Mukete carl
Yesterday 16-06-2017,I had a friend traveling from russia to cameroon and on transited a drone which I bought for my junior brother to whom had good results in his exam was taken an the international airport of Moroc
14 June 2017 Guest
Based on my return ticket .... Please this is so not right, i and my son ,a baby of 11months old are suppose to board your flight at 1:10 am on the 15th and arrive Lagos by 5:55am .from America,but unfortunately, we were given a reboarding ticket for 21:30 on the 15th to arrive lagos on the 16th without prior notice or whatsoever. Right now i am stranded with my little baby in your transit section,like seriously, this is so so not right.... nobody is giving us an hotel or any sort of comfort to make up for this delay. Please we need urgent help because my son is ill right now just beacuse he is no longer comfortable. Show quoted text
12 June 2017 Guest
I lost my luggage on June 10,2017 I flew from Paris-DC via Casablanca, I filled a form at the IAD airport, but no tracking number provided to me. The staff told me he will send me an email but after 24 hours, NO EMAIL！I contacted the RAM airline,NO response！！ what shall I do next!? I really need my luggage!
10 June 2017 Guest
Could not find an agent in Doha, called the call centre in Casablanca and waited for 46 minutes and eventually had to hang up with no answer. and after paying an expensive overseas phone call.
30 May 2017 Guest
Hi, I arrived at JFK yesterday 5/28/2017 and they lost one of baggages, they gave me the same contact number as others but I haven't gotten any info on where possibly my luggage is, they say they can not locate in anywhere like it has disappeared! Anyone lucky enough to get a response from them?!
12 May 2017 Miss sarah gibbons
Hi I'm hoping you can help me here, we were booked onto a flight Saturday 13th may at 0715. We booked via tripsta, we unfortunately cancelled instead of rescheduling for Tuesday 16th. So we lost И85 per person. Could we please be reimbursed and pay the difference for the flight? It was in my name Sarah gibbons and the second passenger was dafydd Williams. I would be so grateful if you could help me with this. Kind regards Sarah
02 May 2017 Guest
I just flew with them from JFK NY to Portugal with layover in Casablanca, I didn't encounter any issues as far as safety , if traveling into the US from Casablanca they do a second security check which they open all carry ons and pat everyone down which I was totattly ok with , I rather be safe than sorry . Only issue I had with them was my luggage ! They lost is in NY for 4 weeks , on my return back to US I had to go through JFK again so I took it upon myself to go to. Shave ckaim and search for my bag which I saw it but they did not allow me to go through it so when I got home I sent them a msg via Facebook ( the best way to get a reply from them ) and told them I SAW my bag and need it on a flight . Next day I got a msg stating my bag was at the airport awaiting pick up . So moral of my story , try not to check a bag if you do don't take valuable stuff , put valuable stuff on carton and cheap in checked bag :) hope this Helps return Stephnie : Pls can somebody advices whether is good for to board airmaroc this time bcos of issues with US and Arab world
06 April 2017 Guest
This is the worst company I have ever seen.please don't take this airplane if you have other choices.because if there are some problems,nobody will help you and they will be always lying to you.
15 February 2017 Stephnie
Pls can somebody advices whether is good for to board airmaroc this time bcos of issues with US and Arab world
11 February 2017 Guest
I recently returned to Washington fr om Tunis, via Casablanca on flight AT 573 & AT 218 respectively, which arrived 08/02/17 at 7:30PM at IAD (Washington Airport My luggage, which was supposed to be checked all the way through to my final destination, baggage tag No AT849346 has apparently been completely miss-placed and possibly off loaded somewhere in CASA. lost luggage counter, where I spoke with an agent informed me that they would be in touch within (24) hours to inform me of where and when my luggage would be tracked down and arriving. It has been 6 days now; I called the number given to me at 18003446726 numerous times since my arrival and they have absolutely no information for me as to the wh ereabouts of my luggage! tried the local number 703 5725268 for a week none answered left several voice messages none got back to me. I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage. I am considering a lawsuit if anyone interested to join me please contact me at email@example.com
11 February 2017 Cynthia Igwe
Poor customer service and I won't take This airline again
07 February 2017 HAWA
I travel with Air Maroc to Freetown during December unfortunately we missed our flight and we have to pay another £2,600 for return flight for 3 passengers back to London after we already brought the ticket for £2,500. I brought the ticket from an agent Jays Enterprises LTD. I think that I have been treated unfairly.
26 January 2017 Guest
Hi good evening , I'm portia amoako please I want to know if I can travel with the receipt of my documents, if I may the documentime will expire coming February 4 and I have done the processing but will be going for it in aprile and I want to know if I can travel with my receipt.
20 January 2017 Guest
I last posted on 21 December when serviceclient@royalairmaroc sent me a standard letter stating that they would try to reply in 30 days. Guess what? 30 days have passed, and I've received no reply. When I chased, I got another automatic reply (in French) apologising that they couldn't deal with correspondence directly, and referring me to http://www.royalairmaroc.com/ma-fr/Nous-contacter/Reclamation These guys are jokers.
18 January 2017 Guest
One more here, I flew fr om Casablanca to Berlin and now it's been two weeks since RAM lost it and no one knows wh ere is it. Berlin airport just passed the responsibility to RAM and now I'm totally sure after seeing so many negative responses that my baggage is lost forever. Crappy airline DON'T USE IT PEOPLE!
15 January 2017 Guest
Unfortunately I have to report one more case of disappearing luggage in Casablanca. We arrived from Ouarzazate last week ot be transferred to MAsterdam. It was chaotic at the airport, and in Amsterdam onoy on eof our bags appeared. Seen to the number of complaints here and other fora I wonder if it makes sense to take luggage anyway with you when travelling over casablanca airport.
06 January 2017 Oseni
My sad experience with Royal air Morocco. I boarded their plane fr om Lagos(Nigeria) to Casablanca and Casablanca to JFK(New York) on Saturday 24/12/2016 on getting to NY one out of two my baggages were no wh ere to found. I laid a complained on their desk a form is given to me and a card. On the card were a claim number and a phone number(718 751 2691). I was to call the number after 2 workings day which I did, but it was "No information about your bag" response I got from them. After that the phone number which was given to has been called time without number but nobody picked the call. Up till now after 14days of boarding their aircraft I have not received any information concerning my bag. It is my first time of using their airline and it was a very bad experience and they say "first impression last long" I have written emails to firstname.lastname@example.org, email@example.com and firstname.lastname@example.org no response whatsoever. Pls, can someone tell me what next to do? I am highly disappointed and in so much distress now.
02 January 2017 Delle Nicodemus
Dear customer I fact you let me getting crazy about my luggage,you let my trip becoming useless,disappointed because without that my luggage am disappointed my marrying ceremony the luggage is full of my wife dress,shoe etc and including me too I need it this week and look at what you are doing to me you let me regret for your bad service,my question is if I didn't get it in time with this week what am I going to do with my program?
22 December 2016 FRANCIS MENSA - BONSU
I boarded flight number AT201on the 17/12/2016 from New York to Morocco and flight AT515 from Morocco to Ghana . I arrived in Ghana on the 19/12/2016 and I have still not received my two baggages. They have gone missing and no one is telling me anything. What kind of bad services is that . You haven't only lost one customer but you have lost a million of customers. I'm still hanging on waiting to get my baggages.