Dear sirs , I forgot my adapted prescription sunglasses yesterday March 11th in the flight Jordanian Airlines from Madrid to Amman. Maybe do you have them ? Thanks !
There isnt any sort of way of communication!
Missing four bags and one stroller at RJ on 21 December 2016..
The worst flight experience I had, real poor customer service. I am waiting 3 weeks now for an acknowledgement of receipt as a minimum measure – not an explanation…, got sexuall molested (had him to kick out of the hotel room)from the staff at the RJ Transfer hotel, my laptop damaged and my camera is still missing... when you fly business class I expect they call the flights which are leaving - nothing, if they are overbooked and do not have space they can let me know and I am happy to fly economy
I will leave you to judge on Royal Jordanian: First, they lost my three bags. Second, they did big mistake on my ticket by put wrong date May 29 instead of July 29 and when I went to correct my ticket that I paid almost $1600, they treated me very badly and dismissed me from the office branch that located in Erbil/Iraq. So now, you will expect what kind of services can present by this company to its customers
Hi, Worst thing you have done is to terminate your services to and from New Delhi. PLEASE review the situation. It would seem that a flight to K.L. or Bangkok is more than adequate for that area. ...why penalize India.
The office name is AL-AMALalamaltravel@hotmail.com T NO: 064788154/ 0776677701 MY EMAIL: firstname.lastname@example.org TNO:00962797518118 Haithm alhinity sintok-kadah-MALYSIA
assalam alikum i have bought my ticket from Amman to Kuala two ways 02;30 December 2015 , return january 15, 2016 as affer , i ask them about if chane they reported me $ 100, now i am going to change but they ask me for JD 190>>>> WHAT SHALL ID NOW
Flew with Rj from Chicago to Amman and Amman to Medinah. They checked in my stroller in Chicago and told us that I will get it in Amman. When I landed in Amman I was told that I'll get my stroller in Medinah and when I got down in Medinah my I did not find my stroller. Complained in lost and found but no info about it yet. So hard to go for prayer with 2yr old without the stroller. Never had this experience with any other airline. Very irresponsible and not customer friendly.
Problems started with Check in at Heathrow for a flight to Bangkok via Amman. I had booked for an exit seat (I am 6’4”) but on checking in was told that I would have to pay extra for this. It was only £30 so I thought well I am not going to argue over that amount. Paid it and was given 25B (Dreamliner 787). When I boarded I noticed a * stain on the carpet in the aisle in front of me. Being a nosey person I bent down touched it and smelt it – it was hydraulic fluid. I mentioned it to the Cabin Crew. A member photographed it and said it would be dealt with. The flight proceeded to Amman where we got off the plane for a 1.5 hour stay. No real issues there – was shown to the Petra Lounge, very friendly and a good standard of food and refreshments. Embarked again for Bangkok, same aircraft, same stain – a little bigger now – asked new crew what it was – told that the cleaner had spilt some fluid and not to worry (little did they know – what I knew) – again touched it and said it smells like hydraulic fluid to me – no, no, no I was told cleaning fluid!!! Wasn’t placed in exit seat but after speaking with cabin crew and showing receipt I was moved back to 25. We carried on and arrived in Bangkok on time. In-flight entertainment was pretty naff to be honest and it wouldn’t have hurt for the cabin crew to crack a smile occasionally either – but safe on the ground. Return flight Check in – again told I had to pay for exit seat but not £30 no over £80 which they insisted in cash and were very reluctant to give a receipt. I paid it as I was too tired to argue. It was the same Dreamliner I had travelled out on this time with a huge stain on the carpet. Cabin Crew said that engineers had been told but that the it wouldn’t be looked at until next service!!! Again poor catering and inflight but landed safely in Jordan. Again led to Petra Lounge where the staff had changed. Good food and drinks but you couldn’t relax as there was someone hovering over you all the time asking if you wanted more every 10 minutes and taking empty plates etc. away. I didn’t realise but they were clock watching too – as soon as two hours were up I was asked to leave! What a change from the previous cordial 5 hour visit! OK so the flight was leaving from Gate 106 went there and waited – no announcement but on the departure board changed to gate 116, OK an error I thought – went there. Waited till 30 minutes before departure nothing moving then an employee told us gate change to 224 (across to the other side of the Airport). Quite a rush but made it. Looked down to see an Airbus A321 crawling with engineers over the Starboard engine. I was expecting the same Dreamliner but I know aircraft change. Eventually we boarded and I was shown to an ordinary seat. I mentioned I had reserved and paid for an Exit seat but was told that I would have to pay in cash the Cabin Crew $100 if I wanted an exit seat. There were some free but I refused. A little later after take-off I witnessed Arab passengers just moving to the seats without any payment – corruption reigns it seems. Still naff Inflight entertainment and mediocre food. Half way through the flight a pose of cabin crew complete with the Captain (or First Officer) shrouded in Harry Potter style cloak, ran down the aircraft to the rear – various other crew members ran backwards and forwards for around 15 minutes then it settled down again. On landing at Heathrow we taxied to the stand and after about 10 minutes were all told to return to our seats as there was a problem and they could not shut the starboard engine down. An announcement said they hoped they could do so in about 20 minutes. After 30 minutes I phoned Jordanian Airlines London number and asked if there was an engineering department available and explained the issue. Luckily the engine shutdown during that conversation and we were allowed to disembark.
That's the first time I'm taking this company and the flight has already a delay of 4 hours!! That's not acceptable. If you can skip this company, do it!!
Belo is the story of my lost baggage with RJ, Could anyone help my baggage was supposed to arrive Djibouti directly as my flight connection is Amman/Istanbul/Djibouti but unfortunately, I have been told by help desk at Istanbul airport that my baggage have arrived to Istanbul only and I do not have time to look for them at same time. I have been requested to send an e-mail to Turkish airlines which I did but they confirmed that mu baggage does not arrived to Istanbul
I bought the Dubai - Istanbul (with layover in Amman) return ticket on RJ and this was the worst airline experience I've ever had. I travel frequently and I'm used to low cost airlines in Europe which, so far, were as bad as it gets. Or so I thought. ---pre-flight experience: * 2 days after buying the ticket I received an e-mail informing me of a change of timing. return in Dubai would be at 2:45am instead of 0:30am. No issue for me here. Talking to other passengers, they found out about the schedule change in the airport, when boarding. no email communication was sent to them. * I tried to check in online for the Istanbul - Dubai flights. system error. no problem. airport it is. ---check-in: * Istanbul checkin (as I was not able to do it online): spent over 1h in the queue even though I got to the airport a good 2h before the flight. Royal Jordanian was the only airline in the airport that did not have a unique queue: each counter with it's own queue. 15 min before boarding time the lady at the counter I was queuing at announced that she would close the counter (as he had to go to the gate for boarding). she stayed after pressure from the * passengers. I was checked in and out of passport control *just* in time for boarding! * people who had their seats selected when buying the ticket received other seating (initial selection was ignored) and even given seats in different rows for one leg of the flight. ---boarding * an elderly lady with mobility issues that was brought in wheelchair till the plane door had been assigned a seat at the back of the plane. no priority was given for passengers traveling with children ---flight * when leaving Amman, and just a few minutes after boarding was complete, the pilot announces that due to air traffic, we have to wait for 10 minutes. (how nice to keep us informed of such a short delay!). next PA announcement comes about 40 minutes later, informing us of technical issues with the plane that will be solved in another 10 minutes. another 40 minutes (approx) pass without seeing a single crew member and without any announcement. Then one of the passengers comes from business class to inform a friend that we're changing planes. About 15 minutes later people are starting to get their luggage and leave the aircraft. The seatbelt sign was still on, nobody announced officially what was going on. We spent over 1.5h in a hot plane without even being offered water, only misleading information, if any. In the terminal, again no PA announcements, only one employee informing the passengers in Arabic that in about half hour we would be given the take-off time. I had to ask for translation. In the end we boarded the same plane and we took off without so much as a 'sorry for the inconvenience' from RJ staff and we landed in Istanbul with a 3h delay (more than the duration of the flight) ---in-flight entertainment *a decent number of new movies *on 2 of the 4 flights there was some issue with the system and it either had to be restarted (that takes about 20 min) or it was turned on late ---food and beverage *food was decent *no water was offered during the delay even though the plane was really hot Conclusion: would I ever fly RJ again? Maybe, if they pay me. Would I ever pay to fly RJ again? NO WAY!
HOPE YOU DO NOT SERVE ALCOHOL ON YOUR FLIGHTS
I booked the flight for us as we were heading to a family wedding in New York. For wedding present, my mother, a local artist, hand-crafted 35 mosaics throughout a 4 month period which were bubble-wrapped and stored separately and 'safe' in all 3 check-in bags we had and on which we placed 'FRAGILE' signs at the airport check-in. Upon arrival at Amman we were fortunate to notice fr om the plane windows the ground luggage handlers literally THROWING our bags in the carried car above and under other bags. Ofcourse getting really upset about the incident we rushed to the RJ offices with danger of losing our flight where we placed a written complain with the office manager at the time which i want to emphasize were very helpful. We were directed to check our bags upon our arrival at JFK airport in the presence of an official for any damages which we did verifying that the majority of the crafts were broken beyong repair leaving us exposed as guests to the wedding. The official there made a report and gave us a paper (attached) as well as they sent us an email (see below) with the claim made. Throughout our 3 week 'holiday' there i was trying to call all the numbers which were mentioned in the paper, throughout the day unsuccesful to speak with a RJ official/customer service even after a Swissport official connected us to the number which was supposed to be of RJ. Needless to say that on the day before our departure from JFK at the end of our 'holidays', i received an SMS from RJ (attached) informing us of a delay confusing us even more. Our original flight would be at 22:30 on 26th of July - compare this with the SMS i received (attached). Unsuccesfuly trying to reach someone on the phone as well as checking online wh ere i did not see any mention of the delay we decided to head to the airport to be there at 20:00 just to be safe. When we arrived at JFK we noticed that the flight was schedule for 22:30 with no delay. We checked-in and found a 'manager' to talk to. He told us he was the manager of Royal Jordanian at JFK if i recall for the day..? (He was around 50 years old) It was not enough that our whole experience was bad enough, we had this man-'manager' if he can be called like that- interrupting our every sentence in an authoritarian way, while we were trying to explain what happened. The 'cherry on the pie' so to speak, was that after showing him the SMS which received he replied' You want that i say, we are sorry, okay, it was a computer problem, it happens, there you go'. That was it for us! We placed another complain with him there at the check in and rushed to go catch the plane. In conclusion, the 'VALUE' does not stop only with the broken items, but more importantly focuses on the effect the incidents had on our 'holidays' and our exposure we had at the wedding with no presents, and mistreatment we had, not sure if this classifies the whole experience as 'holidays'. At the end of the day, this cannot be compensated with just a re-imbusment if so, of the broken items.
My 3rd bad experience with you from total of 3 flights i have done with your company. Boarding and delaying inside planes add to that late arrival for luggage over 3 days of waiting
do u have a phone number in Montreal ? thank u.
WORST AIRLINE EVER! WILL NEVER FLY RJA AGAIN! Would rather have root canal without anesthesia!
Thoroughly disgusted with RJA and will NEVER fly it again. On flight out from JFK-AMM, a piece of the ceiling fell, hitting my seat-mate on the head. Th flight attendant was dismissive and actually laughed. Now we are delayed in AMM 4 hours, no announcement, not once, no one knows anything and they are telling us lies when we ask for honest information. Seriously, will NEVER fly RJA again.
My wife is traveling today to Riyadh and once she got to the airport at 12:00 noon, she found that her flight has been delayed till 7:00 PM !!!!! She is pregnant and waiting on woody chairs for more than 6 hours. In such cases airlines which respect their clients and themselves will allow clients to enter their lounge and have a meal as a kind of apology. This is not the case today and my wife is suffering now. I tried to call the head office but nobody answered my calls. Shame on you...
Never again on this airline
I would never use this airline again
This airline is the most unfriendly airline I ever encounter I don't know how you stay in busyness all this time Very poorly trained staff not o mention rude in both Amman and ny offices Very bureaucratic practice in stupid way Slow waiting on hold ( it could take hours ) This will be the last time me,or any of my friend and family will ever use your airline
Royal Jordanian is the one of the worst flight i have traveled with not caring passenger and luggage delayed and misplacement every time
Worst airline without an iota of doubt. They are not part of any alliance so you cannot reschedule your RJ flight if your connecting flight is delayed. Try calling them. They will re-define rudeness, outright disregard for human dignity and extra-ordinary arrogance. Their ground staff are a step ahead of their call center agents. They will outright threaten to not let you fly if you question their unprofessional and chaotic behavior. Given their lack of insight into their animal-like behavior, I guess it is part of their upbringing. Cannot blame them for it. Just pity them. Be empathetic to them. And to ensure that you do not lose your sanity, do not fly with them.
You are the worst airlines ever to operate, your Chicago office is a misbehaving team, they mislead customers and they sell ticket for people who are late for the take off then when they arrive they don't let them on the plane because of your idiotic crew running this plane, I'm going to file a complaint against you and then file a lw suit, I will oh let this go by any chance. I'm a citizen of IL and I know how to bring your whole airlines down!
the cabin crew on the flight from amsterdam to amman looked very well after me when I felt not goodduring the flight as I am a diabetic patient thank you !
Try to contact the head office and be ready for a nightmare... total useless people, rude and shows why the whole "Royal" thing is the worst airline company in the world. Do yourself a favor and avoid the trouble.
I simply love it, omg
Worst airline in history.Always lose baggage.Last time they wouldn't let us on plane even though we sent them the pictures of the Credit Card they didn't bother to check,just closed the computer in our face and said get out.Very bad airline.
MY SON LOST TWO BAGS WHILE TRAVELLING FROM PARIS TO AMMAN BY ROYAL JORDAN AIRLINES ON 05 MAY 2012 AND RECEIVED THE BAGS AT KOLKATA AFTER 7 DAYS IN A BROKEN CONDITION. HE HAD TO BUY A LOT FOR THE LOSS. NO COMPENSATION GIVEN TILL DATE IN SPITE OF SEVERAL PHONE CALLS AND SMS TO MR SUBRATA SARKAR, EMAILS ARE ALSO NOT REPLIED SO FAR. THEY ARE SIMPLY IGNORING THE HARASSMENT OF MY SON BECAUSE OF THEIR NEHLIGENCE AND CALLOUSNESS. I WOULD SUGGEST EVERYBODY NOT TO SELECT ROYAL JORDANIAN AIRLINES IN FUTURE
Worst airline ever used in the history of my travel carrer. Bags Never arrive on time Bad service too * to explain my feelings at the moment! Avoiiiiiiiiiiiid THIS AIRLINE ! and to those who think its a good airline then keep using them and watch they will screw up big time guarranted
this is the best plane i have seen ever but see all plane i like royal jordanian emirates yemen airlines ryanair turkish airlines qantas qatar airlines british airlines qatar airlines*****
Flight manager and males crew in this airlines are so bitchy to female crew and see them as whores... I never like to fly with them anymore...