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Messages 1 - 11 of 11
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10 January 2018 pareena venketasawmy

hi, Booking NVTJ3N Impossible to reach customer service at the number provided. Please provide correct number urgent thanks

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24 October 2017 Teresita del niño Jesus Leon Garces

I have a booking with CTrip from Shanghai to Guilin on December 2nd I want to change to December 3rd same flight My Booking in CTrip is 4511330907. The flight numer is wflight FM9176 going from Shanghai(Terminal 1 of Shanghai Pudong International Airport) to Guilin(Guilin Liangjiang International Airport), departs at 21:10,. 5 passengers 1) TERESITA LEON and 4) THOMPSONS

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30 September 2017 William

Booked through United airlines. BKK to PVG connecting to U/A flight to LAX. How can I confirm my flight reservation and obtain seat assignment? Thank you...

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06 August 2017 Marina

Ref. Filekey CA/MFRN0C Dear Sirs, I send an request to FM for to confirm the Cello and didn't get any answer. Would you mind snd me an ok to email: I thank you very much Marina Sobzhak

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08 July 2017 Guest

Thanking for seeing my comments. First of all, I would like to comment this airlines problems. on

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16 June 2017 He/Jiayin Mr and Cello

Dear Sirs, I made a Reservation with filekey CA/MFRN0C and booked a Cello with me. I don't get a confirmation for the golfbag still now. would you mind sending me the confirmation? best regards Marina

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04 June 2017 JIM

Hello, we have booked 4 flights from bangkok to shanghai pudong through delta flight 6342 . We would like to know how we can get our seats assigned ?. We were not able to do it through delta. trip confirmation HXVUL7 HZCHWU HXQBSP HX57LN . THANK YOU , JIM 702 533 0335

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06 March 2017 Greg Field Flight 9856 28 Feb 2017

The airport shuts its heat completely off at night and in February no less. They never advised any passengers or ticket holders in advance that this was the case. All of us who had a layover got really cold and couldn't sleep. I don't understand why the flight attendants don't hand out blankets at night when they know how cold the airport gets. They sure don't respect their passenger/customers who pay good money for their tickets. There's just no excuse for treating people this badly.

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28 November 2016 Erika Jean Zuniga

Hi Shanghai Airlines, I have a passenger on your flight last 11 Nov 2016 taking flight from FM9141 PVG/BPE under Ms. Erika jean Zuniga with ticket no. 781-9199164714 .She advise us that the flight was delayed for 9 hours. May we request your good office a letter of incident or certification as we need it for our insurance claim. Awaiting for your immediate action. Thanks and bets regards, Rosana "Ana" Mallare Northstar International Travel Inc. Email add : Contact no : 639175281627

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01 July 2016 Guest

im having a hard time contacting your customer service

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17 December 2015 Mr M Bergman

Goodafternoon, Concerns booking FM9070 on 01dec from TSN to PVG in name of Mr Bergman. Shanghai Airlines cancelled the flight and Mr Bergman had to buy a new ticket for CNY2030 / rmb2111tkt 1820946642 for HU7205 01dec. We kindly ask you to refund this amount to our client. We kindly await your response. Kind regards, Astrid Delussu Customer Service Representative American Express Global Business Travel Westblaak 32, 3012 KM Rotterdam Nederland Email :

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