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Sky Airline Discussion

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15 May 2019 01:05:00 Elizabeth Gremminger

I paid for a flight from Lima to Rio in April 9th for May 29th but was never sent a confirmation email.

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14 March 2019 02:03:00 Guest

Guest : can you change your passport details once you have booked the flight? (flying from BA to Santiago) Do you meanwhile know the answer?

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24 November 2017 03:11:00 Guest

can you change your passport details once you have booked the flight? (flying from BA to Santiago)

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27 October 2017 11:10:00 PASSANGER

Dear Concerns, This is to inform you that we have booked 2 seats in flight EK 609 operating from Karachi. Our client had a transit from Dubai to SAO PAULO via flight number EK 261. They had further flight of SKY H2 170 for Iquique from Santiago onwards. This is worth noticing that our client were senior citizens and they had booked business class. They went to the counter for some inquiry about boarding but the staff on the counter was quite rude and misbehaved our clients. They misguided the client even our client went to the counter more the 5 times. Due to this irresponsible and rude behavior of the staff over the counter our client missed the flight as he was not guided properly. They had to take next flight operating from there. As our client has complained us and he is our value able client so we request to the airline for some compensation and refund for the inconvenience he has faced during his journey. I have attached all the tickets for further clarification. Kindly look into the issue and do the needful.

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22 October 2017 02:10:00 Guest

I bought tickets today Santiago-Copiapo-Santiago for Pisarek, Derewiecki, Mikolajczyk and Zwoilnski. 1. I have no confirmation on my mail stapis@post.pl. 2. I do not know why I have a ticket to Copiapo in the morning is 7.20. I should have an afternoon on 16.45. How to change it? Please help me Stanislaw Pisarek from Poland stapis@post.pl +48601428879

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10 July 2017 02:07:00 Guest

Customer service is terrible. I had a flight from Santiago to Lima at 5am. I started queuing to drop my suitcase at 3:!0. The queue was extremely liong (I took photos luckily!) and I didnt get to the front until 4:35. around 4:20 I ran up to the one guy who was walking around putting people in queues and showed him my ticket and that it left at 5am. He looked, walked away and never got back to me. I waved him over because I didn't want to lose my place in the long queue, he ignored me. I explained the situation to the young check-in guy, who referred me to his supervisor. What a terrible woman to have in that role! She literally shrugged and told me I was too late. I explained to her that the reason I was too late was because I had been queuing for 1.5hrs (never left the queue in that time) She claimed tht the guy had called people for the Lima flight. However I have video evidence that he did not walk around the entire queue, and I must have either been on the other side of the queue or I did not undrestand the instructions in Spanish as I do not speak Spanish. I got another shrug and she told me that Spanish and English aren't that different and repeated the phrase in Spanish. I looked at her gobsmacked. At this point I was calm and said, well as we all know it was the fault of Sky Airline which flight were they going to put me on. She laughed in my face and said I had to find my own way to Lima, that they were taking no responsibility. I asked her if she saw the length of the queue, and that there is CCTV footage of me queuing for 2 hrs. AAnother shrug. They refused to help me. AAbsolutely horrible treatment of their customers. I took down names and took photos and videos of conversations to back myself up. It should never be this way. DO NOT FLY WITH THEM!

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20 June 2017 06:06:00 Guest

Extremely frustrating error on their website that does not allow me book and pay for a ticket ....... Seems like they can not deal very well with foreign customers (I am from Europe) as the default identification goes back to RUT all the time. Only Chileans have RUT, the rest of us have passports ......

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02 April 2017 07:04:00 Eryka Silva

For over 2 months I have been writing and calling you and the booking agency (travelgenio) about this request. Every single week for past two months and you guys haven't yet got my new a flight#!! On March 28th I received an email from you with this change made. However today, I just checked and is changed back to April 9th!!!!!!! I need my.outbound flight confirmation for April 10th at 8:50am. Please send me asap as I fly to Chile tmw!!!!

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08 March 2017 11:03:00 Michael Rozak

Spirit said they would take my luggage from Lima to Tampa. Sivelized77@Gmail. Com Michael Rozak 4955 5th Ave S St Petersburg Fl. 33707 727-520-6520

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08 March 2017 11:03:00 Michael Rozak

On March 5th at '5:55 AM From Santiago to Lima on SKY.Then I transfered to Spirit after asking a agent if my luggage would be on my plane to Fort Lauderdale he said yes... My luggage never left Lima it is still there I made it to Fort Lauderdale or Tampa my final destination. You can reach me at 727-520-652 -4955 5the Ave S St Petersburg Fl.33707

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30 January 2017 08:01:00 Luciana Veiga Ferian

Hello, my name is Luciana Veiga Ferian, I did change a flight from 27/01 to 28/01, the change had cost 56,000 pesos, but I was charged twice. My initial reservation code is MD5C3. What do you need to help me and charge back the duplicate value? Thanks Luciana

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04 January 2017 08:01:00 Saby Dominique

I have just noticed that Skyairlines had sold me twice 80.51 USD and "esky" 30 USD the 26 of november while I did not reserve flight I tried to reserve Trelew El Calafate but I was not able to go up to the end That is why I am very surprised of these payments I would like an expect an explanation of this Regards M Saby Dominique n°passport 12CY91434 Mme Pasquier Elise 12CZ32667 la peyrouse 26110 Mirabel France

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09 December 2016 03:12:00 Guest

Can not seem to contact anyone at sky airlines to ask for a refund. There goes my money.

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08 December 2016 11:12:00 European

Hello! I bought tickets online, but I did not receive tickets in email so I went to ofice to buy tickets. But Sky never returned the money they reserved first time, when I bought tickets online? What to do in this situation?

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18 October 2016 03:10:00 pazit hazut

my name is pazit hazut. i bougth 5 ticket today from tamuco to santiago the date of the fly is 18/4/17 i put wrong email. my right e mail is paya400@gmail.com pleas sent me a e - ticket thank you

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15 September 2016 03:09:00 Guest

Since there seems to be a poor management, I'll ask for a refund of my ticket. The lady on the phone hang out on me twice after 20 min wait for each call. The website charged me 3x for the same flight... So basically, they take 3x the amount, send no flight confirmation by email, and then hang out on you 2x over the phone with no explanation. To me sound like a company that is on track to go out of business which doesn't give me much desire to be on the airplane..

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01 September 2016 08:09:00 Guest

I have had an issue when paying the ticket in their web. However, nobody replies the phone and I have tried different e-mail addresses without success. Could somebody, please, help me on how to contact them? Thank you.

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04 June 2016 01:06:00 Ashley

Terrible terrible airline. I missed a flight by a few minutes due to a different airline carrier being late. No big deal I thought I'll just pay a fee and get on the next flight. I was wrong. They wanted to make me pay full price for a ticket. After talking with many people and many phone calls not a single person from sky would do anything to accommodate me. I ended up having to purchase a flight from LAN which was $50 more but at least they were helpful and offered me free snacks and wifi as I sit here and go on my 8th hour waiting at the airport. I will never use SKY again purely based on their terrible customer service.

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14 January 2016 04:01:00 Dwight Judy

I need to book seat assignments for 4 individuals (Dwight Diver Judy, Carolyn Ruth Judy, Doak Mathew Dunkin, and Monica Sue Dunkin) for flight from Santiago, Chile to Buenos Aries, Argentina (May 22, 2016) flight number H2507 departing Santiago at 2:00 PM (14:00). Return flight from Buenos Aries, Argentina to Santiago, Chile (May 31,2016) flight number H2508 departing Buenos Aries, Argentina arriving Santiago, Chile at 7:00 PM (19:00) Confirmation number is N5X56. We would like aisle and middle seat next to each other if possible for both seats. Please contact me as soon as possible to complete this trans action. Dwight Judy cdjudy@verizon.net Telephone 281-538-1350

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21 December 2015 02:12:00 Guest

can anyone give me an email contact for sky airlines, I have tired online contact and email contact and no connection

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26 November 2015 07:11:00 guest

Please publish the right atencion al cliente email on line. I don't understand why Sky will not have the correct email on line. What a bad way of doing business and disrespect to clients. Something so simple, really! If you don't want prospect or clients to contact you you are in the wrong business and your reputation going through the toilet. I have to write this comment after three attempts to email you and getting error or undelivered Thanks A frustrated customer

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18 November 2015 09:11:00 Guest

TO SKY AIRLINES - PLEASE EMAIL THE TWO BOOKED TICKETS 15/12/2015 AND PAID FOR LIVINGSTONE AS REQUESTED. EMAIL ADDRESS IS offices@livingstones.net.au. Tracee Livingstone

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11 September 2015 06:09:00 BLEAU/YVON MR

TO SKY AIRLINES -----V E R Y I M P O R T A N T----- PLEASE, I WOULD LIKE TO RECEIVE CONFIRMATION NUMBER FOR FLIGHTS RESERVED THROUGH APOLLO SYSTEM NAMES - BLEAU/YVON MR TKT NU-169 891 805 3182 LACOMBE/ROLANDE MRS -169 891 805 3183 H2 111 30JAN CPOSCL 14H10 H2 116 31JAN SCLCPO 17H55 I THANK YOU IN ADVANCE- YVON BLEAU Pierrette.papin@transat.com yvonbleau@videotron.ca

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16 August 2015 10:08:00 Guest

I flew with Sky Airlines to Lima, Perú from Santiago, Chile. Before I left there was a counter attendant that checked my bag. I asked her if I had to pick up my luggage in Lima because I had a connecting flight to Cusco. She then proceeded to tell me that I did not have to pick up my bag and transfer it to the domestic flight from Lima to Cusco. She knew I was checking a bag and she printed my tickets for both flights so she knew I had to transfer and that I would be flying another airline. I changed to Avianca from my previous flight to a Cusco domestic flight without picking up my bag as she instructed. My bag then stayed in Lima and was not transferred to any flight. I had the Avianca personnel call as soon as I landed in Cusco and my bag did not. They said that the Sky Airlines personnel did not pick up and that they emailed them in Cusco. They instructed me that they would have the bag on the first flight the next morning. The next day I called and they said that Sky had not replied to their email. I told them that it was an emergency that I get the bag at once because my medicine and my travel companions medicine was in it. I instructed that they somehow get in contact. I was then promised they would send it as soon as Sky Airlines could get them the bag. Sky finally replied to them another day later after I had called Avianca 3 times daily for the last 2 days. 3 days later I received my only bag with my medicine, clothes, toiletries and everything I needed for the trip. The outer pocket of my bag was broken and there were things lost from it probably from the poor handling of my bag. I almost had to go to the Amazon with nothing because the bags were lost for so long. Sincerely, Melissa Karlson

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17 June 2015 10:06:00 Guest

I kept on calling this number 56 2 353 3100 for sky airline and it was a home number with a kid answering the phone! "ohh im not sky airline!" GOOD JOB!!

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30 December 2014 12:12:00 Guest

I have recently had money wrongfully taken fr om me from Sky Airlines in Chile. I booked a flight for 2 passengers with them 5 days in advance to the date of the flight. The ticket I had booked allowed for changes or cancellation with a small administration fee. Due to unforeseen circumstances we had to change to our flights. I needed to fly to a different location with the same Airline on the same day. I tried to change or cancel the flight online, but the website gives a email link to send your details through to change or refund. I sent an email, I then contacted the Call centre to confirm the cancellation. The call centre refused to help and suggested an email was all I could do I must wait for a reply. I sent another email the next day to be sure it wasn't a problem on my end. Within 24 hours and no reply, and my flight ticket was still active when I logged into Sky Airlines website online. I contacted the call centre again, spoken to rudely, I was told to send another email. I also was given a email for the call centre to try of which turned out be nothing, when I sent something through it would return stating the email address doesn't exist. I sent another 3 emails to any useful address I could find through the website. But after 5 days and the morning of the flight I had not received any reply. On the morning of the flight I went to their ticket sales office wh ere I was treated with utmost disrespect and was told I could not be helped because the only way to organise a change or cancellation was through the email address that I had already sent numerous emails through the past week. The airline has taken over $500 AUD from me, which I consider nothing less than fraud or theft.

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