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 ⇒  ⇒ TAP Portugal


TAP Portugal Discussion

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08 December 2019 04:12:00 Guest

Sante: TAP fr om Accra to London. Had to buy two new tickets to return even though we had legitimate tickets. Staff cancelled our flights and took £832 plus exchange rate charges before we could return on the same flight. Attempts to contact them in London has been fruitless. Where there is an address there is no contact name. Wh ere there is a contact name its usually out of the UK. Complaints on the websites can't be loaded (website is dodgy). This has caused stress and anxiety as the money was borrowed. Emotionally drained from not getting anywhere to solving this problem. Police in Accra told stranded passengers (the 20-25 passengers who had been taken off the flight manifest that day, and who were charged anywhere between £430-500 to return to England again with legitimate return tickets) confirmed that this occurs on almost every flight from Accra. I was very distraught, cried my eyes out - this is what caught the attention of the Police Officers - I realised that I had no money to pay for two hotel rooms and food as TAP staff suggested we return the following week to pay to return to the UK. Anyone with a name and address in their London Office please reply to me.

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28 November 2019 02:11:00 Guest

My name is syed imtiaz Hussain shah my date of birth is 16/07/1985 I booked a ticket on 16 december 2018 and travelled at 13.00pm from Oslo(Norway) to Lisbon portugal Flight number. TP763 Booking code.QMLCMY I need my ticket declaration letter for immigration kindly send me declaration I shall be very thankful to you as soon as possible. E.mail syedimtiaz848@gmail.com Looking for your kind response.

TAP Portugal  TAP Portugal  TAP Portugal 
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13 May 2018 12:05:00 SU535

Singh Sandeep : My name is sandeep singh and date of birth is 12/10/1996 and my ticket number is 0479063010816. and booking reference number 3MALFN .i want to request to you regarding the my ticket declaration. I travelled in your air line 2015 28 march. So i need the declaration of my ticket to show the portugal immigration service. I hope you will reply me as soon posible i need this letter very urgent. I will wait for your reply. There is no such booking WVIZEH / e-ticket number / name Jaydeep Singh - within the TAP Portugal records. /// year2018 previous messages: this is not the Royal Air Maroc carrier site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier. No one can reply without the correct and full data on the reservation or on the flight/destination. Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 2-5 days by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

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27 April 2018 06:04:00 Jaydeep Singh

My name is Jaydeep Singh and date of birth is 07-02-1995and my ticket booking reference number is WVIZEH.I want request to you regarding the my ticket declaration.I travelled in your airline 27June 2017.So I need the ticket declaration to show the Portugal immigration service.i hope you will reply me as soon possible .I need this letter very urgent.i will wait for your reply.

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16 March 2018 12:03:00 Singh sandeep

My name is sandeep singh and date of birth is 12/10/1996 and my ticket number is 0479063010816. and booking reference number 3MALFN .i want to request to you regarding the my ticket declaration. I travelled in your air line 2015 28 march. So i need the declaration of my ticket to show the portugal immigration service. I hope you will reply me as soon posible i need this letter very urgent. I will wait for your reply.

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05 January 2018 10:01:00 Guest

Terrible airline! I can not get a valid number for changing a reservation!!!! Website is useless!!! Never fly TAP

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21 July 2017 10:07:00 Victor

This airline is beyond horrible!!! There website is useless. Cannot determine when they fly out of a place. Cannot complain by email to anyone... Cannot see prices... When I want to make a complaint I have to give them the name of my first born...disgusting!!!!

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23 October 2016 11:10:00 Guest

I have also a problem with this airline. They managed to put a hole through my suitcase on the way from Porto to London. I lodged a complaint but absolutely no response since April 2016. If I could Sue them in small claims I would but what is their address for service.

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09 September 2016 08:09:00 FR

Try to call this airline! I have spent at least 2 hours trying to change a reservation - nobody picks up the phone Today I spent an hour trying to buy 4 business class tickets on their flights. Nobody picks up the phone Airplanes are nice and clean - check-in unorganized - cabin crew some really very nice, some have an attitude - I even heard one flight attendant talk back to a passenger who had a valid complaint about his seat! All in all an airline I always have avoided and will avoid if ever possible.

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09 September 2016 08:09:00 Guest

Try to call this airline! I have spent at least 2 hours trying to change a reservation - nobody picks up the phone Today I spent an hour trying to buy 4 business class tickets on their flights. Nobody picks up the phone Airplanes are nice and clean - check-in unorganized - cabin crew some really very nice, some have an attitude - I even heard one flight attendant talk back to a passenger who had a valid complaint about his seat! All in all an airline I always have avoided and will avoid if ever possible.

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09 September 2016 05:09:00 Richard

I demand compensation for my lost hours and business opportunity. a refund of the my business class fare for my girlfriend the children as well a refund of £145 taxi cost. If the airline refuses pay my refund I will be left with no option than to sue the airline. I will also express my disgust and experience to newspapers nationwide and worldwide I expect a quick response from you. Thanks Richard Assan (ACIM) Tel: +44 75 905 45 622

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25 May 2016 05:05:00 Guest

Had the same problem with TAP at Lisbon they just the flight to Recief (o a technical fault) LIE it was that there not enough passengers seen same faces the next morning after staying in a dreadful hotel o and bye the way had to pay for the meal.No information by airport staff of cancellation bye luck over heard a conversation on my limited Portuguese that it was cancelled.Spoiled the birthday present for my wife of being in Brazil for her big birthday.NeverNever again will I use this airline won't even acknowledge complaint It's true what the local courier says they all call it something else take away the t and add cr to their name Be warned .........

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28 August 2015 03:08:00 Rosalie

I normally don't complain but tap air Portugal has sent me to a point that I must speek out. Every time tap returns and leaves tthe states there is an issue some of the issues I understand are out of your hands things happen. But What I can't understand is that every single time there is a delay or an issue or something . We love flying with tap but it's to expensive and to many delays. We just might have to think at an alternate air line.

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07 January 2015 07:01:00 M burkett

Had the most appalling time and what's worse is that after twelve months of even trying to get an apology they can't be bothered to reply. The flight and service was so bad that my mum refuses to fly again and I will certainly never fly with this company ever again. How they can win anything for customer service I don't know it's beyond belief.

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05 November 2014 05:11:00 Guest

Bethany : Where do I even begin. I wouldn't recommend TAP to my worst enemy... Our flight began in Miami which was delayed an hour and a half. We had an hour layover in Lisbon between the next plane to Rome. I told services before we boarded the plane and they assured me that we could catch the next flight out if we missed out flight in Lisbon. When we arrived we in fact had missed our flight, but were not put on the next flight. It was 7 am and we didn't end up leaving until 4:30 causing us to miss our first entire day in Rome including prepaid tours. (We were supposed to arrive at 10:30am) When we arrived in Rome at 7pm, our luggage was nowhere to be found. After an hour and a half we were told they didn't know where our luggage was but to go to our hotel and they would call us when they found it and keep us updated. We called many times and could not get an answer out of anyone. Two days later our hotel was able to get ahold of them and they said they had found it in rome, but it was too late, we were already headed to Siena. We were assured that our luggage would be sent to Siena where we were staying. We called for days and no one could tell us when it would be delivered, they just said it would be there...and it never came. We went on to our next stop in Venice...still no luggage. The day we left they said it was on a plane to Venice. At this time we were headed back to Miami. VCE->LISBON->MIA. At this point we wasted hours on the phone trying to find our luggage, money and time having to purchase clothing and toiletries, a day of our vacation and lots of headaches. We asked if there was anything they could do for us as far as compensation or even possibly an upgrade for our ride back. They responded with no concern and said "No. We do things only by the book." Well I guess TAP's book includes that they have terrible customer service, can lose your luggage without any consequences to them, uncomfortable seating for travel, and delayed flights(on every flight). On our last flight we were delayed 2 hours because of maintenance issues and when we arrived in Miami the luggage we purchased in Italy did not come off of they conveyer belt for over an hour and a half because of mechanical issues with the plane. We are back in Florida and still do not have our luggage we left with. Actually, we don't even know where it is. TAP... Take Another Plane. Completely agree. I hope you got your luggage in the end. Take Another Plane- spot on :)

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05 November 2014 05:11:00 cristian martinus

Booked a trip with TAP last September for my mother that was visiting me in Morocco. The first segment was fr om Marrakech to Lisbon and the second one from Lisbon to Bucharest. They sent me the confirmation of the tickets by email and I only noticed a few days later that the name of the passenger on first flight was mine, not my mother's, on the flight from Marrakech to Lisbon. The segment from Lisbon to Bucharest was fine, it had my mother's name on it as being the passenger. The only explanation could be that the system had taken the name of the card owner ( mine) that was paying for the tickets. I called TAP Portugal and that is wh ere all the nightmare started. It took about 45 minutes before I got someone on the phone. He dismissed me quite quickly by saying literally that I am lying and I filled in the wrong details. I called again and after another 45 minutes got someone more understanding that transferred me to 'Customer Support'. There, someone called Mariana Vicente listened to my story and said that it is not likely that the system could make a mistake but that it would take them some time to investigate. In the meantime, she recommended I buy another ticket for the same flight suggesting it would make a stronger case when I would ask to be reimbursed for the ticket bought in the first place. I followed her advice and bought the same ticket again. Two weeks later I called since no one from TAP has gotten back to me. After the usual 40 minutes of being put on hold, someone informed me that they haven't reached yet a conclusion - this was just 3 weeks before the actual flight ! I called again a week later and managed to get hold of Mariana Vicente who told me that the investigation had concluded that it was actually me who filled in the wrong details in the first place. She suggested that I should now ask for a reimbursement , but I knew from before that due to the ticket being Economy Class, there wouldn't be any. I have traveled dozens of times with Ryanair and Easy Jet but never ever had such horrible service in my life. All in all I wasted around 200 euros and hours of phone calls that lead to nothing, to not mention my phone bill - each call lasted at least 45 minutes and there were quite a few. I would have never booked with them in the first place if it weren't for a friend that was taking the same travel and I wanted my mum to travel with someone she knew.

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19 July 2014 04:07:00 Bethany

Where do I even begin. I wouldn't recommend TAP to my worst enemy... Our flight began in Miami which was delayed an hour and a half. We had an hour layover in Lisbon between the next plane to Rome. I told services before we boarded the plane and they assured me that we could catch the next flight out if we missed out flight in Lisbon. When we arrived we in fact had missed our flight, but were not put on the next flight. It was 7 am and we didn't end up leaving until 4:30 causing us to miss our first entire day in Rome including prepaid tours. (We were supposed to arrive at 10:30am) When we arrived in Rome at 7pm, our luggage was nowhere to be found. After an hour and a half we were told they didn't know where our luggage was but to go to our hotel and they would call us when they found it and keep us updated. We called many times and could not get an answer out of anyone. Two days later our hotel was able to get ahold of them and they said they had found it in rome, but it was too late, we were already headed to Siena. We were assured that our luggage would be sent to Siena where we were staying. We called for days and no one could tell us when it would be delivered, they just said it would be there...and it never came. We went on to our next stop in Venice...still no luggage. The day we left they said it was on a plane to Venice. At this time we were headed back to Miami. VCE->LISBON->MIA. At this point we wasted hours on the phone trying to find our luggage, money and time having to purchase clothing and toiletries, a day of our vacation and lots of headaches. We asked if there was anything they could do for us as far as compensation or even possibly an upgrade for our ride back. They responded with no concern and said "No. We do things only by the book." Well I guess TAP's book includes that they have terrible customer service, can lose your luggage without any consequences to them, uncomfortable seating for travel, and delayed flights(on every flight). On our last flight we were delayed 2 hours because of maintenance issues and when we arrived in Miami the luggage we purchased in Italy did not come off of they conveyer belt for over an hour and a half because of mechanical issues with the plane. We are back in Florida and still do not have our luggage we left with. Actually, we don't even know where it is. TAP... Take Another Plane.

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