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Thai AirAsia Discussion

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13 May 2018 02:05:00 SU535

This site does not contact in private, there are exeptins below. This is not the Thai AirAsia carrier' site here, but the discussions on the services of Flydubai. If there is no flight information ( e-ticket number / reservation number, date , destinations/ origin / name ) , noone can reply without the correct and full data. In order to get the correct reply, kindly attach the reservation / booking number and produce date / fllight number / airports / name. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

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21 February 2018 09:02:00 sabapathy

this is PNR LMSMNZ kindly change contact number 919677131716

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08 January 2018 07:01:00 Rainer Daneck

Hello, our booking is a mistake. Mr. Guenter Schneidereit and not ready to die. Thank you Rainer Daneck Flight FD 614 Mon 15 Jan 2018 2:50PM Booking number YF6MJR

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29 December 2017 10:12:00 meret

Hello we booked two seats on the flight BKK / DMK 9H20 AM 10H35 AM for 12 February 2018 flight number HG3VGL on behalf of Meret and Onofrio to date the payment has been made To date we have no confirmation tickets Thanking you in advance laurent

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29 October 2017 09:10:00 Guest

Last time with them, been years of issues they double charged me. i call right away. they said i have to fill out a form online and wait 30 to 45 days for a refund of there Unauthorized charge!!! called my credit card to cancel they said no! (Thai card) Said there was no supervisor. Use another airline, to many issues with their website, they charge you more fees for to pay them! they do not board children in advance and the list go on. I'm happy to no longer use them. Enjoy!

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18 October 2017 04:10:00 Tatjana Trpevska

Will you please assist your web site doesn't work and I cants submit a request for refund of airport taxes for flights on 30 Sep and 01 October due to now show booking id: DSH4XB 30September flight FD355 01 October booking confirmation: UPNW8K FD 352 at 22:10 for passangers Tatjana Trpevska and Strahinja Trpevski paid with credit card Please advice. Thank you Tanja

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01 October 2017 01:10:00 Guest

Hello I made a reservation Reference n ° eDream: 3066986356. Reservation ZIWTXV On booking is on behalf of Ruiz Edouard. We have two tickets on behalf of Ruiz Edouard and the other on behalf of Ruiz Isabelle. The problem is that on my wife's passport it is written Isabelle Mirouze wife Ruiz. Is there a problem? because I am told that the same name is required on the ticket as on the passport. Can you fix this? Then can you give me the boarding gate? Thank you Best regards Edouard RUIZ Mail:lamaisonduvoyage@yahoo.fr

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18 February 2017 07:02:00 GANESH manot

Air Asia Moto Give different different seat two both person When person dimand near seat Air Asia staff dimand extra money.

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18 February 2017 07:02:00 GANESH manot

I book ticket air Asia flight no FD 120 DT 19 - 02-2016 time 00.05 by gobobo So I come air port and tack ticket Air Asia staff bihevir is not good . Very very bed. Me and my wife give ticket no 15 c and 15 d So I request plz me seat no near near But air Asia staff dimand extra money. So I request to you plz take action. My phone no 09163779999 I am seating DM airport near gate no 5 I weaitig for action. PL call me my no is 9163779999

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18 November 2016 07:11:00 Foo wei long

Dear air Asia Can I know FD313 what time last call ? Cause I otw to airport I hope I still have time to check in Thank you

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26 July 2016 09:07:00 kristine kara gayon

dear airasia, it is very frustrating that i cant cancel my flights. i made a mistake when i look at my schedules and now i cant use the tickets that i have book. i just wasted my money booking flights on your airline when you dont even change your policy. i hope you can develop an option that the money will just be stored in the account and can be used next time. not that you can use only for the same route. it really made me feel very sad that i wasted money.

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25 June 2016 05:06:00 Inggewati wijaya

I already upgrade baggage through call customer service. And I want for up grade baggage confirmation send to my email. And the cs informed me the email address thailanddeskaupport@airasia.com. And the email can not send, maybe i was wrong hear. Can i got the right email address help desk of air asia? Thanks

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03 January 2016 09:01:00 Philippe de Saint-Ours

reservation num is ULM1FE . can you please tell me if i can change the date to the 29of february at 17:35. hw much does it cost

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20 December 2015 11:12:00 Charly

Looks like nobody cares to respond to customer inquires. I booked online but it never gave me a password and of course I can't login. You're even sending me email about my upcoming trip but then you tell me that my email address is invalid. Guess I got what I paid for, huh?

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15 December 2015 05:12:00 Roche

Hello, I booked a ticket on your company and I was wrong about the first name by entering my personal information on the name. My flight number is: JLWJXE I wanted to know possible steps to change the name? Best regards

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26 November 2015 01:11:00 Duong from Hanoi

I have put the wrong order name (middle - first - family name) in my AirAsia tiket to Bangkok which I bought online . Do I get trouble with this matter? How I can request to skip my name in the correct order?

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08 October 2015 11:10:00 Ratchapol

always dealay Saigon-Bangkok!!!!

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16 June 2015 06:06:00 Deborah Knight

(BIG Shot ID: 2700007641 To whom it may concern. My name is Deborah Knight. Please not my Air Asia Big Shot ID is above. I have tried on countless times over the past 4 hours to book a flight from Siem Reap to Bangkok. Unfortunately I have forgotten my password and each time I have tried to access through the link sent to me it will not access the website or open up to make a new password. This has been very frustrating and not to mention time consuming. I have used Air Asia as my preferred flight carrier frequently here while living in Asia and understand these things can happen from time to time but I need to book this flight as soon as possible. I'm not seeing the funny side of this inconvenience at present. I would appreciate if you could address this issue ASAP. Thanking You for a speedy resolution.

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04 June 2015 01:06:00 Michael Tom

My luggage was put on the wrong plane when flying on FD 607 from Phnom Penn 3/6/15 . The people from Air Asia were fantastic and located my bag and got it to my motel early the next morning . These this happen , but there response was fantastic.

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27 February 2015 05:02:00 Ermelinda Penafiel

Can I have flight details one way trip from Bkk to Hanoi Vietnam on 11 March, 2015. Hope there is still promo available. I opened the site but no time schedule posted. Thanks. Ermelinda Penafiel

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24 February 2015 01:02:00 Guest

Phone number doesn't even work

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21 February 2015 05:02:00 Kevin Kay

Thai Airasia have been impressive in their service and punctuality. Sure, it's a budget airline, but not only do you travel with great cost savings, but the professionalism of the crews is second to non. I have flown over 40 fights in the past 3 years experienced mostly trouble-free flying - occasionally there can be the odd flight delay which can sometimes be outside the control of the airline. Highly recommended.

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19 February 2015 11:02:00 Guest

DEAR MADAM/ SIR, PLEASE HELP WITH AIRPORT TAX REFUND OF FOLLOWING : Flight No. FD257 Bangkok to Yangon Date of Flight 27 Jan 2015 8.15 PM CITIBANK INDIA CREDIT CARD 4386280019312879 NAME DHRUVA SEN BOOKING NO. ZCZZ8M FLIGHT NO. FD 257 BANGKOK TO YANGON BOOKING DATE 20 JAN 2015 BY CREDIT CARD 4386280019312879 CARD HOLDER DHRUVA SEN TRANSACTION REFERENCE NO. 74365145020 - THAI AIR ASIA- SAMUTPRA- 1980 THB

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05 May 2014 08:05:00 Guest

I tried to reserve a flight from Bangkok to Chiang Mai yesterday and the day before, from May 14-17, at 750$ to go & 750$ for the return flight, and I was unable to because the interac or payment from my Thai bank account was not available. Now that offer is no longer available. It is frustrating because I tried several times to make the payment. My email is lyscactus@gmail.com Pascale Lessard

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28 February 2014 02:02:00 david prosser

well so far , not good, cant even check myself and baggage in cause the stupid site does not allow one enough time to enter all the details. never had this happen before. so , one of ur staff can do it for me. am absoloutly sick and tired of being messed about by these corporations. so whoever its goin to be, you know wat you have to do.

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21 January 2014 04:01:00 Grace Nair

How to check my luggage weight for torrows flight

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18 January 2014 01:01:00 Ong may hsia

Dear air Asia, I would like to confirm whether my flight tomorrow izzit confirm?? My booking number is JI1UPB Kl-bkk flight number FD 2918 19 jam 2014 (1355-1500) Pls let me know as soon as possible

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01 January 2014 05:01:00 Lim Chiun Khee

Dear Airasia Thailand, Recently I cancel my trip to Thailand due to the flight time change. The refund status showed "closed" but refund not yet credited since 20 Nov when the case was lodged. Flight was on 29 Nov ( FD 2902, PENANG-Bangkok). I did send e forms 3 times to follow up but received no reply. I would appreciate if you can advise me on the refund status. My flight booking number is HH6E8B. Case number is CAS-5342192-K124NT. My email is lim203@rocketmail.com

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17 December 2013 10:12:00 Guest

The worst airline with the worst services ever! After booking my ticket I have realised the ticket Does not include bag check in, you will need to Pay extra if you want to check in any luggages. I had to sign up to become a member first, this is Because It allows me to manage my bookings. I haves logged in paid the amount for checking in For 20kg paid with my credit card. The payment Went through, however it did not show up on my Booking. I have also checked my bank account , just To make sure the money went through, and it did. Called the after sale office explained the whole thing She told me I have two options one is to call the local Airasia two is to pay again, and she will process the payment. I have questioned her if I pay again Will I get a refund when I provide them with my bank statement prove that I have paid twice? Her reply to me was she is not going to guarantee that!!!!!

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30 October 2013 08:10:00 Guest

Terrible after sales service! Change of flight times , so they promised me refund after 30 days - still not received and call centre could'nt help and e mail kept duplicating with auto response my request for valification which had already done. Particularly unimpressed as I moved to Thailand and have started using them on a regular basis!

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23 February 2013 11:02:00 Guest

Rubbish payment system online, try Thai air or Bangkok Air. Better service, better webpage.

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21 November 2012 03:11:00 Graeme

I travel air asia all the time, there service to contact is HOPELESS. They sent me an email that they have promotion from bangkok to australia for Baht 6750. when i put in the dates of the promo fares, NO FARES. so i ring service centre, the lady said have to try after 23.00 hours. so i do this SAME NO FARES on promo. so i ring the head office in Bangkok-- NO ONE answer the phone. I sent 5 emails with NO RESPONSE. WHY do they do this, in my country( australia) it is illegal to advertise a fare that does not exist. i want to contct some one HIGH up in Air Asia to complain, but NO ONE wants to help me. they advertise that they look after their custmoers and have good service-- NOT TRUE. the only reason i fly with them is they have cheap fares IF YOU CAN FIND THEM.

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09 November 2012 08:11:00 Luong Thi My Anh

Dear Sir anh Madam Can you help me? on Oct 3, I booked 2 flight ticket from SGNOOL with booking code: BFJCHA in which Guest 2: FREDEGANDUS VAN RAVESTEYN , Nationality: Netherlandes but when I booked in booking is Australia so that I want you to create favorable conditions for Guest check in. Thank you for your cooperation!

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