We have a one way flight from Bourgas to London Gatwick booked on 11/09/15.
Yesterday we were informed that flight time has changed from 23:40 to 00:45, this does not work for us as we would require a taxi at both ends which would actually cost more than the flight cost of £120
As we booked through Bravofly we were sent an email confirming we could either accept or refuse changes and then request a monetary refund.
Lo and behold Bravofly were useless and passed us on to Thomas Cook customer services who I do not believe know the meaning of the phrase customer services.
They refuse to refund, they refuse to offer money to cover taxis, they don't listen and just continue to spout the company line about chartered flights and that it is not their fault.
With all their recent well deserved bad press, I honestly believe that this company and it's staff are not fit for purpose and please therefore pay a little more and deal with a company that offers genuine service.
I will never use or recommend this company to anyone again so travel at your own peril!!!
The worst airline and holiday company out there,Ignorant and poor cabin crew,sat frozen to and from flight to Rhodes Greece for four and a half hours(but they will sell you a comfort pack to keep you warm).Complained now for 3 months to customer relations and still no answer.
This is why Thomas Cook are struggling to stay in the market place as they have no customer relations whatsoever,I think they could go bust anytime - I will never use them again that's for sure.