Thomas Cook Airlines Discussion

26 July 2018 12:07:00 Guest

Received an email today from Thomas Cook Airlines explaining I had cancelled my return flights from Manchester to Los Angeles in May 2019. I haven't and their complaints system online isn't working. I phoned Customer Relations and was told they have cancelled the flights I was booked on and have refunded my money. I haven't received any money and was not offered any alternative flights. Apparently MT2622 Man to LAX 4th May 2019 and MT2623 LAX to Man 18th May 2019 have been cancelled.

01 July 2015 05:07:00 Justin

We have a one way flight from Bourgas to London Gatwick booked on 11/09/15. Yesterday we were informed that flight time has changed from 23:40 to 00:45, this does not work for us as we would require a taxi at both ends which would actually cost more than the flight cost of £120 As we booked through Bravofly we were sent an email confirming we could either accept or refuse changes and then request a monetary refund. Lo and behold Bravofly were useless and passed us on to Thomas Cook customer services who I do not believe know the meaning of the phrase customer services. They refuse to refund, they refuse to offer money to cover taxis, they don't listen and just continue to spout the company line about chartered flights and that it is not their fault. With all their recent well deserved bad press, I honestly believe that this company and it's staff are not fit for purpose and please therefore pay a little more and deal with a company that offers genuine service. I will never use or recommend this company to anyone again so travel at your own peril!!!

17 August 2014 01:08:00 John

The worst airline and holiday company out there,Ignorant and poor cabin crew,sat frozen to and from flight to Rhodes Greece for four and a half hours(but they will sell you a comfort pack to keep you warm).Complained now for 3 months to customer relations and still no answer. This is why Thomas Cook are struggling to stay in the market place as they have no customer relations whatsoever,I think they could go bust anytime - I will never use them again that's for sure.

04 June 2014 01:06:00 Guest

Flight is always delayed to manchester to hurgarda- it is time thomas cook stopped the early fight to Malta and just sent the plane to hurgarda. Delays can be anything from 4 hrs to 28 hrs