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TUI Airways Discussion
Guest : Anne : I have asked TUI the same question and I fly tomorrow and still unable to input API I'm told now they will sort at the airport but I'm hesitant and expecting issues at check in how did yours pan out? Hi has anyone else had problems putting their api info on TUI app keep getting technical error! Been in shop and they say it will be ok 2 weeks before holiday not sure this is true! I am having the same problem. Unable to submit my API as saying technical difficulties on next page. Did you manage to get through check in okay at the airport?
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Anne : I have asked TUI the same question and I fly tomorrow and still unable to input API I'm told now they will sort at the airport but I'm hesitant and expecting issues at check in how did yours pan out? Hi has anyone else had problems putting their api info on TUI app keep getting technical error! Been in shop and they say it will be ok 2 weeks before holiday not sure this is true!
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TUI cancelled my holiday to rhodes on 23rd july. I was promised that my money would be transferred back into my bank account within 14 days. It is now 26 days, and no sign of a refund!
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Guest : Hi. Have had same issue but returning on 13/07/2023. Reason given is ‘late arrival of inbound plane resulting in crew being out of legal hours due to earlier removal of unruly passengers’. Was yours the same ‘issue’? Did you get any evidence of this being real issue? Wondering if this is a regular issue for this return flight and the reason given is an excuse? Anyone had problems claiming compensation from TUI regarding their delayed flight from Gran Canaria to London Gatwick on 3 June 2023? Delay approx 19 hours involving overnight stay in Gran Canaria.
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Hi Flying from Gatwick to Barbados for our Cruise with P& O around Caribbean. My daughter is a very nervous flyer. We tried to book premium so she would have more room and feel she was able to move. They said they were all booked up. We are unable to book economy seats yet has they said too early. Just want to try and get her a seat closer to front so she is nearer a toilet. Just worried that we are going to be put in back which will just add to her stress. Is there anything that we could do?We are going 11 Nov 23 from Gatwick to Barbados with Tui. Daughter is 16 . There are 4 adults and her. I am disabled and really need extra leg room because of 8 hr journey. Thanks😊
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I’m flying tui Dreamliner from Birmingham to Cape Verde on 5th august, is there in flight entertainment on screen for the flight, hoping so with 4 children??
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booked holiday to Goa in July last year in premium seats 1G and 1J only to receive email last week saying my seats have been changed to 2D and 2E so no window seat for anyone else had a problem?
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Flight back from heraklion to Ldn Stn 9th July...If the brunette girl who has the boyfriend reads this, please let me know! Deffo caught eyes 🙄
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Hi has anyone else had problems putting their api info on TUI app keep getting technical error! Been in shop and they say it will be ok 2 weeks before holiday not sure this is true!
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We have been informed by tui that our flight on 22/10/23 from Cape verdi will be landing in boa vista to change cabin crew and this will take approximately 1 hour which is added to our flight time and will have to remain on plan so what are the rights for this how do they know so far inadvance that cabin crew needs changing and now our flight time home is long haul as far as we are concerned
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Anyone had problems claiming compensation from TUI regarding their delayed flight from Gran Canaria to London Gatwick on 3 June 2023? Delay approx 19 hours involving overnight stay in Gran Canaria.
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Has anyone else had their flight to Lanzarote cancelled - Tui from Gatwick 20th November 2023?
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Do I need to ‘pack’ my scooter. I’m travelling with my mobility scooter, I’ve given all the necessary information to Tui. I’m a bit confused, the agent said I need to pack it? I’m not sure how to do this 🤔 can anyone help please?
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Would claiming for flight delays for family where a set of twins are on the flight cause problems as we have been paid for the three family members but can’t find the other!
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Flying to Goa in February 2023 and the flight leaves at 20.10. We have booked Premium seats which also gives lounge access but it appears that the lounge is closed except one which is 1905 lounge but I believe TUI don't use this one. Do TUI give vouchers or not?
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We are in Dominican Republic and have been emailed saying our flight on 20th Nov has been changed to Vamos Airlines, which have no in-flight entertainment or preferred seating. I paid £900 for premium seats which now we won't get. Also Vamos have poor ratings on trust pilot and other sites. Will I get a refund for the money I paid for the premium seats. Regards
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How do I find out if tui are telling me the truth about a delay My flight from cancun was delayed 7 hours and they are telling me it was because of a lightning strike so have declined compensation Nothing reported in the media about any flight from or to Gatwick at this time
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We're due to fly on a package with TUI from Gatwick to Goa on 10.12 for four weeks & we've been concerned for a while that the plane is less than 30% full. We've obtained our visas (trip to London included!) at a cost of £220 each and we looked on-line yesterday at our flight & it is only available for a week. We rang TUI sales team and they confirmed that this was the case and the last return flight from Goa showing on the screen was 18th December. To our dismay, she then confirmed that our scheduled return flight on 8th Jan had been cancelled. We have had nothing formally from TUI i.e via mail yet they have cancelled all Gatwick & Manchester flights after 10th December. Absolutely appalling! Same thing happened last year but they cancelled the whole season. They're keeping our money for their own gains; we want it back asap so that we can book something else.
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I'm at my wits end due to fly on family holiday 13 November 22 my husband has had multiple strokes 2 days ago and I am being told I can't change my holiday I have to cancel which is 100% cancellation fee! I have booked through a local travel agent as I thought this was the right thing to do supporting your high street after covid after arguing with them they have given me 5 days to get a letter from a consultant or I lose 100% of money paid only then I have to rebook the holiday even though I don't even know whether my husband will pull through this and be able to fly again.ive not asked for a refund just flexibility on rebooking and compassion with my situation
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Due to fly to Gambia on 6/11 and I’ve just read that Titan Airways have cancelled their first 4 November flights into Banjul due to safety concerns
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Hello is it cheaper to fly from Bristol or gatwick for all inclusive ? I booked last week and they were offering child free places and £150 off does this all make the prices level out?
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Wedding dress What is the best way to travel from Edinburgh to Naples for my wedding in Sorrento next May. Does the dress go in a case or is getting a wedding box the way to go. Thanks for your help
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Lee : We were on TUI flight TOM2247 from Fuerteventura to Manchester on Tuesday 6th September 2022 which was due to land at 00:05 on Wednesday 7th September 2022 but the doors opened at 03:12 after a delay which to my calculation is over 3 hours delay yet TUI claim due to their endeavour to get us back as quickly as possible that we are not entitled to the compensation for delay????
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We were on TUI flight TOM2247 from Fuerteventura to Manchester on Tuesday 6th September 2022 which was due to land at 00:05 on Wednesday 7th September 2022 but the doors opened at 03:12 after a delay which to my calculation is over 3 hours delay yet TUI claim due to their endeavour to get us back as quickly as possible that we are not entitled to the compensation for delay????
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Linda : My two daughters have made a booking today with Tui to.mexico and they have just realised they are flying with BA .. there is a tui flight for earlier that day ,no difference in price ,can the change it for free ? This is how I read this
My two daughters have made a booking today with Tui to.mexico and they have just realised they are flying with BA .. there is a tui flight for earlier that day ,no difference in price ,can the change it for free ? This is how I read this
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I’ve just bought a cabin case 55.5 x 35 x 21.5 will this be allowed as hand luggage as TUI hand luggage size says 55 x 40 x 20? Thank you
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On tui website it says only one piece of hand luggage all other bags have to fit into one bag hope this is helpful
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Patrick Whitelock : Can anybody help me with info regarding carry on luggage? Just wondering if I’m allowed a small back pack as well as my cabin case? Travelling from Gatwick to Zakynthos. Thanks.7fsd9
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We're flying to Rhodes thinking of taking hand luggage only .are we aloud a hand luggage case.
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Can anybody help me with info regarding carry on luggage? Just wondering if I’m allowed a small back pack as well as my cabin case? Travelling from Gatwick to Zakynthos. Thanks.
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I'm wanting to cancel flights I have booked for end if August,does anyone know the cancellation process,do I get a refund or switch to next year?
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I'm boarding a plane at Newcastle to pick boat up at Palma do I need to go to carosell for bags at Palma
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Flew from Bristol to Cape Verde on 7 June 2022, 4 hour delay, tried to claim twice, but told each time not found on flight manifest TUI just a bunch of scammers, trying to get out of paying
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Guest : Lee : Has anyone been told by Tui they can,t be found on flight manifesto so can,t claim compensation Yes 😠 I've completed the form 4 times now and they keep telling me they can't find me!!!! How can they not when they have the booking number etc... Fuming! Guest : Just wondering if anyone was on flight TOM587 Sal to Manchester on 19th June which was delayed 3hrs 30 mins and after submission of the delayed flight form have been told by TUI that they are not entitled to compensation and flight was delayed by only 160 mins.. Guest : Can TUI change the expected flight arrival time to avoid the 3 hr delay rule and not pay compensation if my paperwork has a different expected arrival time
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Just wondering if anyone was on flight TOM587 Sal to Manchester on 19th June which was delayed 3hrs 30 mins and after submission of the delayed flight form have been told by TUI that they are not entitled to compensation and flight was delayed by only 160 mins..
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Was on BY5593 flight Rhodes to Gatwick.on the 18th June 2022. Lost two suitcases. Has anyone picked them up by mistake.
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Lee : Has anyone been told by Tui they can,t be found on flight manifesto so can,t claim compensation We travelled to Mexico in May from Birmingham, the flight was diverted to Shannon Ireland to refuel resulting in a 4 HR delay, TUI now won't recognise the flight number, can't get anywhere online
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We were due to fly from Salzburg to Manchester on 11th June at 11:45. Flight did not depart until 16:45 and was told it would only go to Birmingham! (we were bussed to Manchester from Birmingham). Impossible to use Claim Form as keeps rejecting all my information. Was anyone else on this flight ?
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Can TUI change the expected flight arrival time to avoid the 3 hr delay rule and not pay compensation if my paperwork has a different expected arrival time
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Lee : Has anyone been told by Tui they can,t be found on flight manifesto so can,t claim compensation Yes 😠 I've completed the form 4 times now and they keep telling me they can't find me!!!! How can they not when they have the booking number etc... Fuming!
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I'm scared to fly with Tui and in overall because of stress every pilot in. My flight is from Gatwick to Greece in few days. I'm scared that fuel will runout or other technical issues will happen during flight because I don't think at this stress is safe. Who can reassure me here pls???
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Hi there, had 26 hour delay Gatwick to hurghada, 22/5. Tui reject compensation claim due to extraordinary measures, although there was thunderstorm countless other flights took off while we queued at runway before cancellation till next day. Anybody else in this position?
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Philip Parrott : My party of 5 recently had a most stressful delay of 17.5 hr delay on flight to Cyprus. We have been offered £350.00 per head, standard figure based on the distance from home - holiday. However it does not include for the loss of a days holiday, spending 3 hrs waiting for taxis in pouring rain. no food or drink etc, etc To many to list. I am unsure that if I ask them to reconsider the amount offered could I lose my Claim. Any advice please. Regards. I am exactly the same, 22hrs delay, no food or drinks on plane, 90 mins waiting to get ofand another hr plus waiting on bags... following this as iv put in a claim and heard nothing back
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Has anyone been told by Tui they can,t be found on flight manifesto so can,t claim compensation
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My party of 5 recently had a most stressful delay of 17.5 hr delay on flight to Cyprus. We have been offered £350.00 per head, standard figure based on the distance from home - holiday. However it does not include for the loss of a days holiday, spending 3 hrs waiting for taxis in pouring rain. no food or drink etc, etc To many to list. I am unsure that if I ask them to reconsider the amount offered could I lose my Claim. Any advice please. Regards.
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Hello Advice please. Passport in Maiden name Covid passport in marriage name. I am travelling to Greece in September, just wondering if taking a marraige certificate as proof will suffice. Has anyone experienced this or has same issue.
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Lost my luggage for 3 days. Then charge for excess luggage to return extra items I had to buy. Unbelievable
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year 2017- 2018 (all messages): This is not the Thomson Airways carrier site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier. No one can reply without the correct and full data on the reservation or on the flight/destination. Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be given within 2-5 days by free staff. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.
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Hi, I’m flying to Cape Verde from Glasgow on the 12 th may, 18 could you tell me what plane will be flying and does it have on board entertainment ! Thanks, Allan
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At the time he nor any crew member mention air controller in France being on strike, the reason he gave to the passengers on board the aircraft was as followers. 1. That the flight had be cleared by Doncaster Airport Control to be open until we landed as it would have be only half an hour late. 2. That the aircraft controller at the Tenerife Sur Airport said that she had not confirmation of that fact. The pilot told us that your company and Doncaster Airport Control was in contact with Air Traffic Controller to resolve that manner so we would be on our way. 3. About twenty-five minute later he came back in and told us that the plan had change because of the confuse between you company and that of Tenerife Sur Airport Control that Doncaster Airport that decided to close the airport. 4. He also stated that your company and Tenerife Sur Airport Control had come to agreement with East Midland Airport for this plane to land there. That all passenger would be bus to Doncaster. There was not a lot we could do many of the passenger was not happy with this. 5. Later again you Pilot came back into the cabin and told us them because your company wanted this plane to be in the right place the next day that again the plan had changed and that we were all going to Manchester Airport and bus from there to Doncaster. 6. He also told us all because of this situation that we would be entitled to compensation as the fault lay with you as you did let Tenerife Sur Airport Controller know what was agreed between your Company and Doncaster Airport. 7. If there had of know we would have be able to take of at the allotted time and would have arrived back about half an hour late. I find it very strange that l cannot talk to anyone in your department about this matter. Also as a loyal customer of Thomson l found the treatment of your team upsetting. I will wait until Wednesday 26th April for a replied for you or someone in your company. That l will be getting in touch with The Civil Aviation Authority.
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We have. Booked the Dreamliner to Cape Verde from Gatwick . Is it true Dreamliner doesn't go there anymore?
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Nancy : Hi can anyone tell me if Thomson are using a BA flight for there packages holidays and BA goes on struck what happens to the passenger how do they get to there holiday Thanks Thomson don't use BA for their package holidays, currently they use their own aircraft, ASL Airlines France and Small Planet Airlines
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Hi can anyone tell me if Thomson are using a BA flight for there packages holidays and BA goes on struck what happens to the passenger how do they get to there holiday Thanks
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the Boeing 797 Dreamliner Guest : what aircraft is used next may going to cape verde from Gatwick?
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Flying to Lanzarote from Gatwick in may Can anyone tell me if seat 9a is next to a Window? Thankyou
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I'm flying from Gatwick to Sal in a couple of weeks, what sort of plane will it be and what is the in flight entertainment...?
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Guest : I will be flying to cape verde Sal from LGW very soon, please could you confirm which type of aircraft is allocated to this route. It will be a Boeing 757-200.
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hi we have booked extra leg room seats and on the seating plan they are at the back of the plane not in the exit as we thought, these are seats with extra space, has anyone chose these seats that can tell us what the difference is and which ones we should choose
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hi we shall be flying fr om manchester on saturday the 5th nov to Vallarta, Ordaz Airport in mexico please could you advise us wh ere our plane comes from so we can track the inbound flight out flight out is TOM 194
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I will be flying to cape verde Sal from LGW very soon, please could you confirm which type of aircraft is allocated to this route.
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we were delayed returning from mombasa to manchester by 24 hours on 27.01.2011 does anyone have the flight number the outward journey was Tom 142 but i can not get the return number John
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What do me and my partner have to do to get Thomson to pay out for a eighteen hour delay!! Contacted them sent registered letters with all the official proof they have not even replied . Four years now and being totally ignored
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Hi we are flying on the Dreamliner from LGW TO CANCUN can you please tell me is we get headphones or do we need to bring our own Many thanks
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I want to add another checked in luggage bag, under their allowed 15kg, to my flight. I will need to do it in person at the airport, as the website wont let me, and over the phone they've told me I can only do it at the airport. The question I have is - Will I pay a flat rate for the extra bag, or will I have to pay per kilo for the checked in luggage? (would come to £200+ as a 15kg checked in bag). I've not been given an explanation as to why I couldn't add more luggage to my flight in advance, even over the phone. I assume the extra baggage on the flight has reached a certain limit. I had to pay £42 to check in my hand luggage on the outbound flight as it was 3kg overweight, which is my own fault.
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I have been searching for the appropriate email for the Thomson Air department and have now resorted to sending this communiqué through this media. A Message for Thomson Airlines Please read the article regarding this airport. www.caribbeannewsnow.com/headline-Letter... Also to put Thomson on notice that their offices may be placard picketed at some time in the near future. Thank You Peter truthfullanswers@gmail.com
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Hi Could you tell me what aircraft I will be flying on its a new service to dubai from birmingham on 26 December 2016 I believe it is tom 576 I have booked premium seats it's a 7 hour flight long haul is it the dreamliner Regards Derek
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We Guest : can anyone please tell me what time do Thomson open their select a seat option to actually choose your seats. I know its 90 days before your return journey, but what time?? Many thanks.
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can anyone please tell me what time do Thomson open their select a seat option to actually choose your seats. I know its 90 days before your return journey, but what time?? Many thanks.
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Your phone number rings and rings and cuts off as another customer said below, the number on my customer claims form does not exist?? i have been complaining since May 14, your customer care is non existent, I have emailed numerous time, and filled out a claim form as asked to do because you finally acknowledged that i have a complaint! still no reply! i will not travel with THomson again and have told my friends and family not to either!!! having said that i am going to bug you until you acknowledge your customer care is useless and I get the compensation i deserve!!!!!!!!!!!!!!!
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your phone number is a joke as it rings several times and THEN CUTS OFF??????????????????????????????????????
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terrible customer service. I was delayed on a precruise flight in December 2010 for over 5hours. I have been trying to claim flight delay compensation since November 2014. despite numerous emails and at least 10 phone calls to the company, I have not had a response. I feel they are just using delaying tactics to avoid paying compensation. All the required information has been submitted to the airline
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Would not fly with Thomson airlines again after my cases were damaged 9 months ago on a flight coming back from Tenerife. They have offered me a ridiculous amount of money to replace the cases. I am now having to go to a small claims court to get my cases replaced for this years holiday. Totally disgusting & will not fly with this airline again.
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Guest : Had horendous flight with Thompson and no contact since I emailed them until I phoned to day and they said "it was been looked into. Below copy of my email to them. THe Steward was verbally abusive to me when I told him did not like being sat next to a pair of lesbians holdiong hands and playing footie and m,y seat continuously moving.He told me " look at your own consience" Customer Contact Reason: Flight Customer Comment: I was on a flight from Ibiza this morning flight number TOM 4328 was given a seat next to toe Lesbians who were holding hands and other things. I did not agree with this as it is a PUBLIC CONFINED SPACE. I waited until the plane landed and told the Sterward and he said " it was my concience" what a cheek and disgracful manner! said if it had been tweo gay guys and the st8 men dsapproved who would you have taken off the flight to stop a * up ? I am disgraced with the manner of the StewardI could have stood up and complained when we were taxing out to the runway but thought more polite to wait. This steward obviously not the right person I felt they should have told the Lesbians to cool it but they said nothjing. According to the stewards response its my fault that I dont like to see sexual act next to me on af on a public place and confined space. Its ok for Lesbians to show affection if public but as I told him if it had been gay men they would have thrown them off the plane NOT the people complaining. If there is no response to this I will take the matter further . Mr D Paul Bland
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Come on Thomson a 6 hour flight without entertainment. I booked without checking this and wish I had`nt and will not in future. You cannot expect people to be happy with no entertainment on a 6 hour flight. Even if we had the option to buy headphones and films would be better than nothing. If Thomson are concerned about their complaints about this subject............SORT IT OUT !!!
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Had horendous flight with Thompson and no contact since I emailed them until I phoned to day and they said "it was been looked into. Below copy of my email to them. THe Steward was verbally abusive to me when I told him did not like being sat next to a pair of lesbians holdiong hands and playing footie and m,y seat continuously moving.He told me " look at your own consience" Customer Contact Reason: Flight Customer Comment: I was on a flight from Ibiza this morning flight number TOM 4328 was given a seat next to toe Lesbians who were holding hands and other things. I did not agree with this as it is a PUBLIC CONFINED SPACE. I waited until the plane landed and told the Sterward and he said " it was my concience" what a cheek and disgracful manner! said if it had been tweo gay guys and the st8 men dsapproved who would you have taken off the flight to stop a * up ? I am disgraced with the manner of the StewardI could have stood up and complained when we were taxing out to the runway but thought more polite to wait. This steward obviously not the right person I felt they should have told the Lesbians to cool it but they said nothjing. According to the stewards response its my fault that I dont like to see sexual act next to me on af on a public place and confined space. Its ok for Lesbians to show affection if public but as I told him if it had been gay men they would have thrown them off the plane NOT the people complaining. If there is no response to this I will take the matter further . Mr D Paul Bland
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I have booked my flight with the company, but regretting it already! I should have spent some additional £100 and booked with emirates. The customer service is very poor, I booked a long haul flight, but the woman "Ash" who I spoke with said it was a short flight. Don't really know what she was looking at. She was useless and could not help at all. Wasted 10 mins of my time, wasted a call. (Sunday 02/11 around 14:05) Really people, don't travel with them, spend some more money and get a decent flight if you can
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The way we where treated was not acceptable and i believe that Thompsons have failed a Duty Of Care towards us during the delay. Thompsons staff told parents that children had to sit on there knees without a seat belt and let me video the chaos that erupted afterwards and even let me smoke on the airport field! When asking Thompsons staff what was happening after we were told that our flight was cancelled the following quotes were taken by myself also with video evidence that i took on my phone at the airport and throughout the 24 hour period. When asking Chrissa and lisa at the airport what was happening they both replied 'i dont know i have only been working for Thompsons for 3 days'. I then demanded to see the Thompsons supervisor at the airport but Rachel (head of operations did not want to talk). Rachel was no were to be seen throughout this awful ordeal and only showed her face when we finally boarded the plane the day after. It took Thompsons staff (Lisa and Crissa) over an hour to arrange transportation to the hotel provided as there were not enough seats on the coaches and children were sitting on laps throughout the journey. I have video evidence of this ordeal and the total panic that set in.Thompsons did not control nor care and your staff let everyone smoke on the airport field and let me video the whole scene.! When arriving at the hotel Vanisko i asked Thompsons rep Stella if we could have any food or water she replied 'The hotel has no food'. Yet i have video evidence of a hotel worker eating a meal 20 minutes after. She spoke very good English when it suited and again her excuse was 'ive only worked for Thompsons for 3 days'. Other passengers in the group had no nappies for children, everyone was hungry and Thompson Airways staff did not care or accommodate for this. In the morning we were told that the coaches would arrive and take us all to the airport. This again was very hard work for Thompsons staff as they simply could not count as only 2 coaches arrived and reps expected people to stand up or sit on laps. Thompsons rep Helen wanted me and my partner to sit on a different bus than our luggage was on because they filled the coaches in panic without any order. Surely Thompsons staff knew how many people they were responsible for? There were people waiting for extra coaches in panic as Helen and Rosi had said 'we don't have enough coaches'. I have video evidence of Helen running around in blind panic as she did not control the situation at all. Helen later broke down on the coach in tears over the tannoy and yelled a barrage of abuse at me because i quoted her on what she was saying. Rosi also spoke no English and just flapped about shouting in Greek which made everyone feel awkward and frightened. When finally boarding the plane we were told that we would receive complimentary food and drink. The drink was cloudy tap water on plane and 1 and half hours into the flight we received a multigrain bread with ham and Gouda cheese..which was frozen in the middle!!!! (see pics) Thompson Airways simply do not care.I have sent 3 letters addressing my complaints so far with no reply on all occasions. DO NOT FLY WITH THOMPSON AIRWAYS....
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After reading the very very very bad reviews on the Thomson flights from Manchester to Cape Verde I am anxious about my flight due to leave Manchester on the 9th October to Sal Cape Verde. My question to the powers that be is why when Thomson was the company of choice is it now flights that have to be endured and not enjoyed. Thomas Cook leaving you far behind in passenger expections, we would go with them if we had the choice. Why have you gone downhill with normal flights when you have the Dreamliner is it a case of fur coat ......
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will never fly with again. lost my luggage, returned to me a day before departure back home. terrible airline! easy jet all the way!
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