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 ⇒  ⇒ Tigerair Australia


Tigerair Australia Discussion

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22 December 2018 03:12:00 Guest

Flight TT228 MEL-SYD on the 15/12/18 was cancelled with no notice. No apology, just refund. We spent about 1.5 hour waiting in line of ~100 people to get some explanation.

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16 April 2018 07:04:00 Guest

$75 to check in a bag at Brisbane airport! Hope you stretch it out as last time i fly with these maggots

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13 September 2017 09:09:00 Katsuya Takashima

I have booked the ticket from Brisbane to Melbourn on18th Sep. PM9:15〜PM11:40. The on line ticket you sent,accidentally I have erased. Therefore could you send me again please?

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30 July 2016 12:07:00 Guest

Absolutely hopeless customer support - called about glasses left on a flight, emailed and after 4 follow ups over a month, STILL NOTHING... hopeless. Surprised they can land a plane. rcwwinc@gmail.com

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11 July 2016 02:07:00 Guest

Foootsmdbdheusb Victor Berk : I have been holding just now on the phone for someone to speak to about the change on my wife's booking NO. C8KVQT this afternoon, that was made without any consultation with us prior to making changes that now have us going to Melb on the 18.12.13 on different flights at totally different times. My booking No. is V8EDQJ. I was promised a call back 15 mins after finally speaking to 'someone' who all she did was take my name and phone number. Needless to say, I've still not heard back from a staff person for over 1/2hr. We can not agree to your moving my wife from her original booking departure time of 9.10am. We need to meet up with our daughter who is specially coming from overseas to meet us at 11.30am at Melb A/P. Please immediately confirm that her original booking and departure times a have been restored so she can travel with me. Prof Victor Berk M:0408466511 Victor Berk : I have been holding just now on the phone for someone to speak to about the change on my wife's booking NO. C8KVQT this afternoon, that was made without any consultation with us prior to making changes that now have us going to Melb on the 18.12.13 on different flights at totally different times. My booking No. is V8EDQJ. I was promised a call back 15 mins after finally speaking to 'someone' who all she did was take my name and phone number. Needless to say, I've still not heard back from a staff person for over 1/2hr. We can not agree to your moving my wife from her original booking departure time of 9.10am. We need to meet up with our daughter who is specially coming from overseas to meet us at 11.30am at Melb A/P. Please immediately confirm that her original booking and departure times a have been restored so she can travel with me. Prof Victor Berk M:0408466511

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18 June 2016 09:06:00 Michael

Had a Melbourne to Perth flight booked with Tigerair. Received an SMS to say it was cancelled "due to weather" four hours beforehand. Checked with Bureau of Meteorologyno weather warnings whatsoever. Rang Jetstar who had a flight at the same time as Tigerair. Jetstar rep advised they have not received any weather warnings. Ended up flying with Jetstar. No turbulence, didn't have to buckle in once between take-off and landing. Tigerair still refuses to refund, because the flight was cancelled due to weather. Their policy is to not issue refunds in these casesonly credit towards their own flights to be used within the next six months. Avoid Tigerair like the proverbial plague.

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27 May 2016 07:05:00 towno

Yesterday we checked in online , and today we arrived at the airport on time ,the info boards were saying our flight from Bris to Syd is " boarding soon " we arrived at the gate and sat down ....20 minutes later it was boarding time , no tiger staff at gate , and no plane outside ... got up to check the info board and it now said flight Cancelled .. we asked the jetstar girls at the next gate what to do , they said to head back downstairs to the tiger desk .. on arrival at the tiger desk we were milling around with all the other would-be tiger passengers wondering what was going on .. a smiling assassin in a dress and tiger air shirt came strutting out along the line asking if anyone had received an email or text saying flight cancelled ... no-one had . she stopped and started talking about refunds , at the back of the bunch we couldnt really hear her a man asked her to speak a bit louder please .. she replied , no , you move closer .. she ignored several questions from people about substitute flights .. and just stood there smiling arrogantly and said , please just line up for a refund thats all we can offer you .. she actually looked like she was quite enjoying delivering the bad news we were lied to by another staff member saying its too windy to take off ,..( no other flight by any other airline was cancelled) it wasnt even very windy .. another argued at my wife claiming that there was staff at the gate to tell us about the cancellation ... There wasnt ..!! there were 150 passengers or so ...BUT NO TIGER STAFF. SO .....to sum up ... TIGER cancelled with no notice whatsoever made no effort to replace flight made no effort to appologise or appease * customers staff was not sympathetic at all , and in fact came across as rude , abrupt , and arrogant 2 hour line up to be refunded because they said they dont refund on line cheap fights , cost us over a grand in lost bookings , parking , rental car and earnings tiger can kiss my backside , they will never get a single cent of my money ever again , and i will tell everyone i ever meet what a disgraceful sh**fight of an "airline" tiger really is .

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03 May 2016 12:05:00 Guest

I am very upset with tiger aust .my wife booked the wrong departure time pm instead of am .a tiger worker a pommy woman was rude to me .they slugged me $218 to get a flight in the morning . They have no custermer service .if you ring them you get a over seas call centre . I have flown with them regulary .even tho casa has grounded them in the past i even had a rejected take off with them . And still flew with them after this . But never again as they won.t give me a refund .. they need to lift thete game !!

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29 March 2016 03:03:00 Fade serhan

Hi my name is fade Serhan I don't have my reservation number Can you send it to to my email plz on 30th April 2016

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28 January 2016 10:01:00 Guest

AVOID THIS AIRLINE ! No staff have NO customer service. Late flights, Rude staff on the ground and in the air , they sell express passes so you can pre board and then the don't bother to let you use them letting other passages get on as the plane is late , Lack of safety with cabin crew they just rush throught the in flight service so the can all gather at the front of the plane and * ! Do your self a favour it may be cheap but it will cost you in the long run !

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29 December 2015 11:12:00 Guest

My name is Andrew Hofer I had a problem at gate 59 in Sydney with Sabrina . As a result I lost money and got very sad . I need some one to call me on 0414569953 I had a bag and she was saying it was a big bag . She refused me to go on a plane because of that . She said that this bag does not fit in our cupboards in the plane . I travelled the world with this same bag and never had a problem fitting this bag inside the plane . This bag was only 7kg in weights . This conversation was witnessed by 3 police officers in the plane who gave me their names and they are 1. J Turner 2. David Colvin 3. Luisa Genovse My question to you Tiger airways Do you want people to travel on your airline or are you planning to close the company down ? Why she treated me like I was her enemy . "No one saw God , but if we love one another God will live in us " That is what we should learn and stick with . I am so sad and suffered because of your stuff action against me . I have so many option to advertise for people not to travel on your airline , but before I do so , I thought I give you the option to resolve this matter with me . I don't think this is hard to gain some one who liked to try your airline . I have never been on your airline and wanted to try it and that is what happened to me . God (Jesus ) bless us and keep us in his peace and love . Andrew Hofer Andrew Hofer

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22 December 2015 11:12:00 Guest

Terrible internet booking process. Terrible customer service from complaints department.

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10 December 2015 02:12:00 Guest

Ben O'Connor : Our flight has just been cancelled 3 hours before we were due to take off (TT505 10:05 Melbourne to Sydney) family over fr om UK and ruined new year plans in Sydney! Only thing 'customer service' could do was put us on the 20:50 flight meaning we will miss all our reservations for today costing US money! They recommended we could speak to ground staff to try and transfer to another airline but amazingly didn't have the number for tigerair groundstaff! No way to call groundstaff meaning the only way to try and get on a flight we need is to travel to the airport, and a wasted day sitting in an airport! I find this level of service appalling for following reasons: 1 - cancelling 3 hours before due to take off. How you can cancel at such late notice and not put on alternative options is ridiculous! 2- I find the fact that customer service cannot speak to ground staff one of the worst excuses for not sorting our problem I have ever heard! One of your staff actually recommended I look on the internet for the number but couldn't suggest wh ere! 3- I phoned virgin Australia to try and switch to one of their flights but they couldn't find me on their system or even speak to tigerair, they said I shouldn't be the one trying to rearrange the flights, it should be tigerair - couldn't agree more! 4- if you cancel such late notice tigerair should put us on another airline, no matter the cost, it is your fault for not being able to organise a flight not mine! If any body does read this complaint it would nice to be acknowledged Worst excuse for a airline I have experienced in my life! Ben

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31 August 2015 02:08:00 Guest

The shittest airline, I have experienced in my whole life. The staff is soo rude that it feels you are traveling for free. I was 10 mints late for check in. And their * manager Sabrine didn't allow me for check in And behave very rudely. And after I make a complaint to customer services office , they said we can't help in this regard.

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26 July 2015 04:07:00 Peter

Run by s couple of scamming Poms - BEWARE - you will be done for up to $3,000

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22 July 2015 12:07:00 Guest

Never been on Tigerair but ive checked out prices online and love the cheap rates would surely travel on Tigerair if you guys travelled to New Zealand any chance?

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02 February 2015 01:02:00 seng choong

In Tigerair Australia First Timer Flights .IS Cheaper Price .

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25 January 2015 07:01:00 Marc Jenni

Tiger Airways mishandled my bag on the 30 December 2014 on a domestic flight from SYD to Brisbane. The bag was found on the 31 December as I was informed by the airline. I was on holiday in Surfers Paradise and Byron Bay for 4 nights (max 90 minutes away from the airport) but Tiger was unable to deliver the bag. I stayed one more night in Brisbane city before leaving for Thailand but again, the airline was unable to deliver the bag. It's the 25 January 2015 today and I'm still not in possession of my bag. I have to add that I'm living in Chiang Mai, which is a daily served destination of Tiger Airways. Latest news as of today is that my bag is stuck in customs in Bangkok and they demand money. Tiger refuses to pay the USD 80.-- and are also refusing to consider the bag 'lost' so that I can deal with my insurance. I'm wondering why an airlines is using DHL to send mishandled bags, in particular when the delivery destination is one of their flight destinations. But I stop wondering when it comes to Tiger Airways. It's mind-boggling to imagine how they deal in a real crisis when they are not even able to handle such a trivial and daily situation like delivering a delayed bag.

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22 January 2015 12:01:00 Guest

I share my experiences, AVOID TIGERAIR Tigerair SUCKS bigtime!!! :td: Especially the Singapore ground counter staff! When we had to make a complaint there were THREE other groups of people who wanted to complain at the same time! The duty manager one " Mumtag Begum" wioking on 22nd January 2015, around 11am Singapore time simply stuck to her slogan, whatever happens it is not our fault, it is YOUR fault! The skinny monkey conveiently refuses to give her name and escpaed / disappeared when she knew the problem was that the fault lay with the ground staff. Terribely RUDE, IRRESPONSIBLE and UNPROFESSIONAL. Don't fly this airline even they PAID you!. Especially from Singapore , you would be better off / happier rowing a boat! It is high time the airline fired these idiots and employ proper front line COURTEOUS and professional people. A disgrace to budget airlines and to Singapore CHangi airport. For those who want to read our experiences, it is indicated below: My wife and myself WERE loyal customers of Tiger airline It saddens me to say that it is disappointing that the service quality and lack of responsibility of the service staff at Changi International Airport is appalling. She had already been boarded ( one of tigerair's staff) had collected her boarding pass at the boarding gate and informed the plane she was boarding. As her handcarry was being screened by airport security , they found an item they were not familiar with and there was an half hour delay . ( which the airport is looking into ) . Since she already handed in her boarding pass. the tigerair staff Promised her the plane will wait. five minutes before flight time. the airport screening was finally done and she was ready to board behind a small family on the same flight. Horrors of horrors, despite the promises of the tigerair checkin counter she now insisted that we would have to purchase a new ticket. Not only that, she was nonchalant about it and when asked her name she told that she had no name! Upon further questioning she said her name was" magician venus gamutan, " and the other "sumitra venugopai" Totally irresponsible!!! Makes you wonder how many magacians and wizards there are in tigerair , more likely what kind of service attitudes these monkeys have! They are just RUDE and UNPROFESSIONAL! Incensed, we then approached the duty manager on day shift. She too refused to give us her name! TOTALL IRRESOBSIBLE! Her badge was turned around to hide her name! . When we interrogated her colleagues , it was a" Mumtag Begum" and she was just SUPER RUDE, insisting it was not their fault although her colleagues at the boarding gate did confirm that they had Promised the flight would wait And the boarding pass was already collected!!! She SHOUTED at us and told me she will not talk to me , only to the other passenger. She would not give her name nor take responsibilty. And she insisted it was the passenger's fault. She simply stuck to her slogan, whatever happens it is not our fault, it is YOUR fault! And conveniently she suddenly disappeared! When 3 groups of people came and complained at the same time. She hid her name badge refused to give her name and did a disappearing act! I insisted she called the boarding gate to check what happened. She called and there was a PROMISE from ground staff that the plane would wait for the passger to board. Despite this the Promise was not fulfilled by these untrained bunch of monkeys in Singapore I would like to get a response from Tigerair regarding this person and I would love to hear more feedback regarding Tigerair. I would gladly forward it to the CEO THank you for reading:D

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02 January 2015 05:01:00 Guest

Be very aware, Tiger Top Deals is a scam, based out of Florida, two UK scammers offer bookings through Tiger Airways, nothing eventuates. They are not affiliated with Tiger Airways. They will fleece 3k in USD from rental car operators and motels/hotels.

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12 December 2014 11:12:00 Guest

Tiger airlines left my 16 year old daughter stranded in Sydney just cancelled the flight without notifications then I had to book with an other airline to get her home I rang tiger customers support they said bad luck they said they would give part refund the other airline I used cancelled the flight I book her on because brisbane airport was closed because of a storm they then gave her accomodation and cab fair and breakfast voucher the flight that she was on with tiger was at 4 they just cancelled for no reason the brisbane airport didn't get closed till 10 her fligh with tiger would of made it after hours on the phone with tiger still no refund no compensation

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30 November 2014 01:11:00 Guest

Prof Victor Berk, are you a real professor? A professor of * ? Tell your wife to get a life! Im sure she can travel on her own and use her brain to get to her destination without you holding her hand. There are bigger problems in this world! Victor Berk : I have been holding just now on the phone for someone to speak to about the change on my wife's booking NO. C8KVQT this afternoon, that was made without any consultation with us prior to making changes that now have us going to Melb on the 18.12.13 on different flights at totally different times. My booking No. is V8EDQJ. I was promised a call back 15 mins after finally speaking to 'someone' who all she did was take my name and phone number. Needless to say, I've still not heard back from a staff person for over 1/2hr. We can not agree to your moving my wife from her original booking departure time of 9.10am. We need to meet up with our daughter who is specially coming from overseas to meet us at 11.30am at Melb A/P. Please immediately confirm that her original booking and departure times a have been restored so she can travel with me. Prof Victor Berk M:0408466511

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14 October 2014 12:10:00 megan conran

hi I am flying Brisbane /Melbourne 6.40 Monday 27th oct .is this still the right time with day light saving .then Melbourne Hobart 12.05 thankyou megan

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10 October 2014 03:10:00 Guest

TIGER TOP DEALS IS A SCAM - NOT AFFILIATED WITH TIGER - TAKE CARE

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02 September 2014 10:09:00 Maria Riedmüller

I booked a flight fr om Sydney to Alice Springs in February. It was cancelled in May. And now I cannot find the refund on my credit card.It was the flight SYD -ASP, August 14th 2014. Unfortunately I deleted my booking and your mail of cancellation, so I do not have a reference number. My Email: maria.riedmueller@gmail.com I contacted already Edreams, wh ere I booked the cancelled flight, but there was no answer. Please, could you contact me? Maria Riedmueller

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03 June 2014 11:06:00 Guest

don't * your time flying or even thinking about flying with tiger air. I purchased return tickets fr om perth to melbourne , and what a horrendous experience. while the check in crew where very pleaseant, the flight fr om Perth to Melbourne should have been a tell tale sign of things to come. Through the meal service we wished to purchase some tea, but where told that there was nothing available to eat as the preceeding rows had purchased everything!!!! Trying to purchase a drink of of them was equally as difficult for the sheer fact that no one came around and asked us if we wanted anything , and they didn't respond when we called for them. for our flight back.... My husband and I checked in and received our boarding passes for our flight home, as we where about to board the plane we where told to wait to the side. When asking why what the problem is, the ground hostess was not only disgustingly rude but extremely arrogant aswell telling us to keep quiet and just wait to one side, she would see to us when she was finished boarding the balance of the customers. Another gentleman from Tiger air then came over and explained that they had oversold the flight so we could not be accomodated. we explained that we had purchased these tickets one week in advance, but his response was that we did not purchase a seat, so we lost out !! has anyone ever heard of having to purchase a flight ticket and a seat aswell in order to fly or be guaranteed a seat on the aeroplane ?? my husband and I later discovered that tiger air had given our seats away to some other people who wh ere waiting on stand by. It gets worse.. I explained this extremely rude and arrogant ground hostess that I was type1 diabetic and there was an actual medical need for me to fly back to perth when we did, and her response was " that's not my problem, you should have made alternative arrangements incase something like this happened ".They then guaranteed that we would be on the next flight out that evening ,which we wh ere pleased with but guess what ..shock horror.. the supervisor came over and told us that they could not accommodate us as that flight now full , and the following departure back to perth was in 2 days. so we had the option of staying in one of their self appointed hotels and catching that flight in the following days , or flying with another carrier. My husband and I had no option but to chase around the domestic terminal looking for other flights out. luckily we found flights with Qantas for that very hour, but it was at our own expense of $1900. Tiger said that they would refund is for our flights which was $800 +-, but guess what....,we are still waiting and no one within tiger is willing to re imburse us for the extra cost of catching alternative flights with Qantas. Not only are their staff extremely rude and unsympathetic, but I often wonder what would they have done if I had dropped dead in their terminal.. probably just jumped over my lifeless body ?!! Trust the flying kangaroo, don't trust the tiger.

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09 May 2014 07:05:00 Russell M Lowe

We have booked with Tiger airlines from Sydney to Manila via Singapore and would like to know what is the check in luggage allowance ie that goes onto the hold of the aircraft. My email is rusty1945@yahoo.com Thank you Russell

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27 April 2014 03:04:00 Guest

Apartment Complex : TIGER TOP DEALS ... Refer to tigertopdeals on their website . BEWARE BEWARE BEWARE. Hotel Operators , Car Rental Companies and Tourism Operators are their targets . They suck $3k from you on a false promise of some connection to the legitimate Tiger Aiways. You pay that money to get listed on their bogus site. They are SCAMMERS. They are a CON. They are a FRAUD. Yes! They purport to be working with Tiger Airways to facilitate a simpler one-stop-shop hotel bookings system. Nothing could be further from the truth. I just do not understand why Tiger Airways, one of the world's major airlines would allow these guys to operate from under their noses. Tiger Top Deals in no way benefits Tiger Airways.

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27 April 2014 02:04:00 Apartment Complex

TIGER TOP DEALS ... Refer to tigertopdeals on their website . BEWARE BEWARE BEWARE. Hotel Operators , Car Rental Companies and Tourism Operators are their targets . They suck $3k from you on a false promise of some connection to the legitimate Tiger Aiways. You pay that money to get listed on their bogus site. They are SCAMMERS. They are a CON. They are a FRAUD.

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15 April 2014 06:04:00 Nina McCool

I have a ticket booked with 40kg checked baggage. I was wondering if I could add two more boxes as I'm moving from Perth to Melbourne. Thank you

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01 April 2014 03:04:00 Guest

I had a serious function scheduled at 6pm Melbourne time and had a flight booked on Tiger leaving Adelaide at 10am. On arriving at Adelaide airport at the requisite hour prior to boarding I received a txt message saying my flight was cancelled. Very last minute, highly inconvenient, stressful and very very poor customer service. Appalling, in fact.

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19 March 2014 07:03:00 Guest

Thanks for nothing Tiger Airlines. Really disappointed that you will not issue a credit note for a flight home from Adelaide when the reason for the cancellation is due to the Rolling Stones concert being cancelled. I will not be booking with you next time. Talk about money for nothing.

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13 March 2014 03:03:00 Guest

I flew with this airline to Alice springs and I was not impreesed because it had no first class, food that was for free and toilets that were uncoged.

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07 March 2014 12:03:00 Guest

just a warning folks, the cost of changing an airflight time or destination with tiger online is $50 PER PERSON, PER LEG OF FLIGHT of flight, plus new credit card fees. I was under the misconception it was just $50 per booking online, or $80 per booking by phone, so to put it in perspective We booked a flight for 2 people Sunshine coast to Melbourne return (total already paid $415) to change the time or flight is going to cost $200+ booking fee $34 (total $234) by web or was quoted $399 to make same changes by phone plus any new flight difference in cost. This compared to virgin: $80 PER Booking PER Person (not per leg of flight)

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05 March 2014 12:03:00 Guest

Ok so 98 % of the feedback is extremely poor ! So who is the person in charge of Tiger in Australia if someone knows then we need to know who it is . 1. Why are the authorities in Australia putting up with this ! 2. If there is some form of scamming happening and or fraud why has this not been addressed by the authorities ! 3. Australian people have to get smart don't put up with this pathetic lack of service and don't use them .

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26 February 2014 05:02:00 Guest

There is two airport in melbourne so if we book online we are not aware of the airport.i want to go tullamarine airport please call me about this on 0404967941 now iam going to book

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23 February 2014 09:02:00 Guest

I just cancelled my flight to Melbourne fr om Perth because I was over the weight limit. I understand that it is my fault that I was 19.1kg over the limit BUT I tried to call two numbers prior to my flight... the numbers were 80733421 and also 90343733. I tried calling the two numbers for 2 weeks straight but there was no answer or the phone line was just engaged. The lady that served me at the check point was the most meanest person ever... She said I had to pay $25 for every 1kiliogram. Thus being 19.1kg over the weight lim it it costed $475. I had to pay that amount or I was not able to board the plane at all. I am very frustrated. I apparently am not able to get a refund because the lady that served me said so but I will fight for my refund. I will never fly with tigerairways ever again and also I will tell everyone else not to fly with tigerairways because it is the worst company ever.

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23 February 2014 08:02:00 Guest

Guest : There are a number of posts here regarding LATE TO CHECK in. It really does not matter how late your are; 8 minutes, 3 minutes etc etc. You simply can not be late at all to check in to a flight. Aviation is all run on micro managed schedules and time slots that make on time departure an absolutely critical element of travel. Ground staff are under immense and constant pressure to meet, to the second, check in times, boarding times & flight close off times. They simply and unable to be flexible. It is the passengers responsibility to arrive WELL BEFORE the boarding closure time with enough time to wait in line and reach the counter. This is what keeps low cost carriers low cost, maintaining their slot times. I work for an airline as cabin crew. This is an industry where it is completely unacceptable to be late, no matter what. The rudeness you encountered I can not commenting on as I was not present but I totally understand why your family was denied boarding. You have to understand the big picture. Cabin Crew-Perth HELP my kids have just been treated badly boarding their flight in Cairns to Syd - they checked in online and were 8 mins late they were NOT allowed to check in their luggage - 1 bag. They have emptied the contents of the bag into their hand luggage - NO HELP was provided to these kids they wanted to post the empty bag back to MELB - they were also notified that they could not leave the bag there under ANY circumstances and were notified that there was a fine of 5000 if the bag wasnt disposed of - HOW were they meant to do this!!! the person at the counter was obnoxious and VERY unhelpful...the kids gave the bag to a passerby to donate to charity...WE WILL NEVER FLY TIGER AGAIN...WE WILL BE ADVERTISING YOUR EXTREME BAD COUNTER ATTITUDE...3 visitos from the UK with my daughter all are in the legal profession - no doubt this will go viral in every social media page they can get their hands on - THAT COUNTER CHECK IN PERSON IN CAIRNS SHOULD BE ASHAMED OF HER ATTITUDE AND BEHAVIOUR AND TIGER FOR HIRING SUCH PERSONS

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21 February 2014 04:02:00 Guest

HELP my kids have just been treated badly boarding their flight in Cairns to Syd - they checked in online and were 8 mins late they were NOT allowed to check in their luggage - 1 bag. They have emptied the contents of the bag into their hand luggage - NO HELP was provided to these kids they wanted to post the empty bag back to MELB - they were also notified that they could not leave the bag there under ANY circumstances and were notified that there was a fine of 5000 if the bag wasnt disposed of - HOW were they meant to do this!!! the person at the counter was obnoxious and VERY unhelpful...the kids gave the bag to a passerby to donate to charity...WE WILL NEVER FLY TIGER AGAIN...WE WILL BE ADVERTISING YOUR EXTREME BAD COUNTER ATTITUDE...3 visitos from the UK with my daughter all are in the legal profession - no doubt this will go viral in every social media page they can get their hands on - THAT COUNTER CHECK IN PERSON IN CAIRNS SHOULD BE ASHAMED OF HER ATTITUDE AND BEHAVIOUR AND TIGER FOR HIRING SUCH PERSONS

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15 February 2014 05:02:00 Ashley Bagnat

Hi my name is Ashley bagnat. I had a booking for a 1.20 pm flight today. I called your company at 9.15 this morning. After being on hold for exactly 21 minutes someone finally answered my call. After about 3 seconds I was then hung up on. I then called back and was on hold for another 15 minutes with no Anwser. I then tried to call again at 10.05am once again I was on hold, this time for 18 minutes. Finally getting someone on the phone I explained that I needed to cancel my flight and book the next available one to Melbourne. I was then informed that I would have to forfeit my hole fare and pay full price for a new one. I explained that I had been trying to get through since 9 and if I could get any credit towards a new flight it would be greatly appreciated. I was then told it was my own fault that I didn't get in contact with the company four hours prior to flight and that's why I couldn't get any credit. As I had been trying to call since 9.15am and had been out on hold for ridiculous amounts of time and that I had also been hung up on I was and still am absolutely furious! I have now had to pay 400 dollars for another flight (not with your company might I add) just so I can get home. Not once was I ever apologized to if anything the man I spoke to was incredibly rude. I think it is only fare that I am refunded full fare for the flight which I have been tribg to cancel 4 hours before the flight. Untill I am I will never be flying with your company again and will be informing as many people as I can via social media and word of mouth about my ridiculous time with your company. I am not one to speak badly Of people but I am absolutely outraged with what has happened.

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14 February 2014 04:02:00 Bryan

Tiger airways are not helpful in any way we turned up 5 minutes late after a 5 hour drive and they would not let us fly. So after $350 we got another flight and 6 hours wait do not recommend this company.

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21 January 2014 08:01:00 Fazel

I like Tiger airways very much as it is in good hands and doing well.I wish good luck to tiger airways.I am sure it is doing great service and good business. fazel

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20 January 2014 03:01:00 Guest

it is great

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17 January 2014 05:01:00 Guest

We were on the exact same flight! I cannot believe what is happening to us and oh if you could only hear the rest of * they have put us through! Guest : Tiger Air aiming to maximize profit at all costs My brief acquaintance with Tiger Air has left such a bitter taste that I will never fly with them again and will strongly dissuade family, friends and colleagues from using this airline. I did not receive timely information about the terminal change at Perth Airport, now departing from the same area as the international terminal. The domestic terminal has always only operated in one area, 11 km away from the international terminal. Needless to say, when I got to the right terminal, I missed my flight, because of Tiger Airs cost cutting practice of utilizing the same staff for check-in and boarding. This leaves the check-in counter unattended for 45 minutes before flight departure. Their explanation: it is our policy, because we are an on-time airline. When the same staff returned after the flight left I was stunned by their unprofessionalism. One example amongst others is a staff member verbalizing that she was not in the mood to answer a ringing phone. The 45-minute policy and the consequential standard charge of $85 to book another flight is a nice little money-spinner for Tiger Air. I was only one of 7 people queued up. The Tiger Air Arrivals in Melbourne was shocking, being nothing more than a warehouse with a demountable toilet block set up in one corner and a fenced off carousel. I normally book through Webjet and fly Virgin, Jetstar or Quantas. Over the past 12 years I have never had any issues with regard to correct and timely information, staff members' level of professionalism or the quality of the service. Additionally, the way Tiger Airs Customer Care dealt with my complaint in recent days can only be described as a brush-off by a company aiming to maximize profit at all costs. Looking at other reviews of Tiger Air it has become clear that booking with them is literally a lucky dip. Missing a family Christmas celebration due to Tiger Air has made up my mind for me to never fly with them again.

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15 January 2014 08:01:00 Guest

Tiger Air aiming to maximize profit at all costs My brief acquaintance with Tiger Air has left such a bitter taste that I will never fly with them again and will strongly dissuade family, friends and colleagues from using this airline. I did not receive timely information about the terminal change at Perth Airport, now departing from the same area as the international terminal. The domestic terminal has always only operated in one area, 11 km away from the international terminal. Needless to say, when I got to the right terminal, I missed my flight, because of Tiger Airs cost cutting practice of utilizing the same staff for check-in and boarding. This leaves the check-in counter unattended for 45 minutes before flight departure. Their explanation: it is our policy, because we are an on-time airline. When the same staff returned after the flight left I was stunned by their unprofessionalism. One example amongst others is a staff member verbalizing that she was not in the mood to answer a ringing phone. The 45-minute policy and the consequential standard charge of $85 to book another flight is a nice little money-spinner for Tiger Air. I was only one of 7 people queued up. The Tiger Air Arrivals in Melbourne was shocking, being nothing more than a warehouse with a demountable toilet block set up in one corner and a fenced off carousel. I normally book through Webjet and fly Virgin, Jetstar or Quantas. Over the past 12 years I have never had any issues with regard to correct and timely information, staff members' level of professionalism or the quality of the service. Additionally, the way Tiger Airs Customer Care dealt with my complaint in recent days can only be described as a brush-off by a company aiming to maximize profit at all costs. Looking at other reviews of Tiger Air it has become clear that booking with them is literally a lucky dip. Missing a family Christmas celebration due to Tiger Air has made up my mind for me to never fly with them again.

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30 December 2013 02:12:00 Ben O'Connor

Our flight has just been cancelled 3 hours before we were due to take off (TT505 10:05 Melbourne to Sydney) family over fr om UK and ruined new year plans in Sydney! Only thing 'customer service' could do was put us on the 20:50 flight meaning we will miss all our reservations for today costing US money! They recommended we could speak to ground staff to try and transfer to another airline but amazingly didn't have the number for tigerair groundstaff! No way to call groundstaff meaning the only way to try and get on a flight we need is to travel to the airport, and a wasted day sitting in an airport! I find this level of service appalling for following reasons: 1 - cancelling 3 hours before due to take off. How you can cancel at such late notice and not put on alternative options is ridiculous! 2- I find the fact that customer service cannot speak to ground staff one of the worst excuses for not sorting our problem I have ever heard! One of your staff actually recommended I look on the internet for the number but couldn't suggest wh ere! 3- I phoned virgin Australia to try and switch to one of their flights but they couldn't find me on their system or even speak to tigerair, they said I shouldn't be the one trying to rearrange the flights, it should be tigerair - couldn't agree more! 4- if you cancel such late notice tigerair should put us on another airline, no matter the cost, it is your fault for not being able to organise a flight not mine! If any body does read this complaint it would nice to be acknowledged Worst excuse for a airline I have experienced in my life! Ben

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26 December 2013 07:12:00 Guest

TIGER TOP DEALS IS A SCAM - BEWARE - Hotel Operators and Taxi Companies - Run by a couple of POMS who do the rounds from city to city and attack small operators with some lure about an affiliation with TIGER AIRWAYS - BEW AWARE - You will lose $2000 to $3000 in an instant on false promises. Beware TIGERTOPDEALS

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04 December 2013 07:12:00 Guest

Used Tiger airways from Melbourne to Sydney Australia. Obviously the draw is the cheaper airfare. As they say you get what you pay for. Arriving with plenty of time before the flight only to be told it was cancelled because of bad weather in Sydney. No other flights available for the rest of the day as they were all booked. Book a flight the next morning, no thankyou. Never again. Booked a real flight that day with Qantas

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03 December 2013 10:12:00 Guest

Absolutely pathetic customer service! This was just for bookings. I predict my flying experience will not be any better.Next time I will go with my instincts.BEWARE!!! AVOID AT ALL COSTS!!!!!!!

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18 November 2013 08:11:00 Guest

i was over charged by tiger and now i am having a hard time getting through to them. they say they will call back but yet they dont and that was 4 days ago. i am now on hold and have been for bloody 30 mins not happy at all..never again booking with tiger again

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14 November 2013 09:11:00 Victor Berk

I have been holding just now on the phone for someone to speak to about the change on my wife's booking NO. C8KVQT this afternoon, that was made without any consultation with us prior to making changes that now have us going to Melb on the 18.12.13 on different flights at totally different times. My booking No. is V8EDQJ. I was promised a call back 15 mins after finally speaking to 'someone' who all she did was take my name and phone number. Needless to say, I've still not heard back from a staff person for over 1/2hr. We can not agree to your moving my wife from her original booking departure time of 9.10am. We need to meet up with our daughter who is specially coming from overseas to meet us at 11.30am at Melb A/P. Please immediately confirm that her original booking and departure times a have been restored so she can travel with me. Prof Victor Berk M:0408466511

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14 November 2013 08:11:00 Guest

This airline is pathetic were happy to take my money for a flight didnt get any confirmation contacted them 3 times and was on hold for over an hour each time and still never got to talk to anybody very very bad customer service. Will never book with them AGAIN!

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11 November 2013 05:11:00 Guest

Guest : Gavin Johnston : Attention CEO Tiger Airways Australia. My name is Gavin Johnston. I am the manager of the Port Douglas Queenslander holiday accommodation. Last March Spirit marketing approached us to take a listing on your web site under the banner Tiger Top Deals. The cost to us for 12 months was $1700.00. Now it seems we were taken to the cleaners as this deal is no longer on the Tiger Airways web site.I have continually tried to contact spirit marketing at all their offices around the world by phone and email with no success. They just seem to have disappeared. I would now like to know if you can help with this situation as along with several other accommodation properties and tourist operators in Australia we feel we have been ripped of for many thousands of dollars. I am unable to contact you by phone or email so I have taken this way to see if you can help. My contact details are as follows. Phone 04 4099 5199 email. stay@queenslander.com.au Thanks you and I do hope you can help. Yours sincerely Gavin Johnston TIGER TOP DEALS IS A SCAM ... They hit hotel operators in one city at a time with some rubbish that they have a deal with Tiger to actually manage their website for all accommodation. They attempt to suck you into some exorbitant fee that guarantees some 150 bookings in a year ... Sounds great until you research SPIRIT MARKETING and find that it is a "hollow" company based in Florida and the recorded messages world wide on all their phone numbers come from the same scammer. I rang Tiger Airways to get clarification, but between the deaf, dumb and blind I got nowhere. Lucky for me, my guard was out and I paid nothing to these scammers. tigertopdeals is operated by a couple of poms who are scammers - they go from hotel to hotel (especially the smaller ones) and con the operators of som $2,000 to $3,000 with promises galore about some affiliation with TIGER .... BE CAREFUL ..... IT IS A LURE

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04 November 2013 03:11:00 Ron Carroll

I have nothing but praise for Tiger and have travelled many times with them.Long may they fly in Australia

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25 October 2013 06:10:00 Michael C Pemberton

Today is the 25th of October 2013 and at approx 44pm Perth time which was 8 hours prior to departure I rang the Melbourne number of Tiger as quoted on the web site to both query and alter matters relating to the flight. The call consisted of a series of recorded messages being screamed at me regarding a plethora of things that were neither understandable or true. I was constantly referred to Tiger .com where I could alter everything. In fact you can alter nothing. Eventually I was told once again by a recorded message after 30 minutes of listening to a woman screaming messages at me that if I left my message and a telephone number someone would ring back.Surprise ,surprise II rang about 9 pm when no one rang me and I couldn't understand the operator and he didn't answer my questions. I just hope it was recorded because it was a perfect example of how not to provide customer service. In fact in all of my memories of my 70 years it was pathetic. It will be my last time.When I checked the air fare that I ordered and paid for 6 months ago ,I need not have bothered. It like the customer service?????? was a con!!!!!!!!! Great that one can't even contact Tiger by email, yet they expect customers to use the net to buy flights!!!

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24 October 2013 01:10:00 Guest

I will NEVER try Tiger Airways again- this is a lying, deceitful company who quote you one price and at the check out want to charge you another price of approximately $40 a head more. Sneaky, slimy little bastards

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12 October 2013 02:10:00 Guest

Gavin Johnston : Attention CEO Tiger Airways Australia. My name is Gavin Johnston. I am the manager of the Port Douglas Queenslander holiday accommodation. Last March Spirit marketing approached us to take a listing on your web site under the banner Tiger Top Deals. The cost to us for 12 months was $1700.00. Now it seems we were taken to the cleaners as this deal is no longer on the Tiger Airways web site.I have continually tried to contact spirit marketing at all their offices around the world by phone and email with no success. They just seem to have disappeared. I would now like to know if you can help with this situation as along with several other accommodation properties and tourist operators in Australia we feel we have been ripped of for many thousands of dollars. I am unable to contact you by phone or email so I have taken this way to see if you can help. My contact details are as follows. Phone 04 4099 5199 email. stay@queenslander.com.au Thanks you and I do hope you can help. Yours sincerely Gavin Johnston TIGER TOP DEALS IS A SCAM ... They hit hotel operators in one city at a time with some rubbish that they have a deal with Tiger to actually manage their website for all accommodation. They attempt to suck you into some exorbitant fee that guarantees some 150 bookings in a year ... Sounds great until you research SPIRIT MARKETING and find that it is a "hollow" company based in Florida and the recorded messages world wide on all their phone numbers come from the same scammer. I rang Tiger Airways to get clarification, but between the deaf, dumb and blind I got nowhere. Lucky for me, my guard was out and I paid nothing to these scammers.

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10 October 2013 04:10:00 Guest

Can some one tell me how the heck I can get on to tiger has cost me $100 on two phone calls to tiger just to listen to a yank advertising * it's 11.30pm you can not tell me you are busy

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09 October 2013 03:10:00 Amanda

I can not find an email address anywhere on your site - as below as i was traveling with 5 kids and myself this is appaulling! I received a text message Monday night at 19:30 advising my flight (TT244) to the Gold Coast departing at 18:00, Tuesday 24 September 2013 had been cancelled due to Operational Issues. This gave me less than 24 hours notice of flight cancellation as the options that were provided to me were. Departure on Thursday 26 September 2013 my return is on Friday 27 September 2013 Reimbursement of my airfare which doesnt cover out of pocket expenses (accommodation, pre-purchased theme park tickets for 5 children and 1 adult) A travel voucher valid for 6 months While I read and accepted the terms and conditions - Section 10.2 under conditions of carriage refers to Where a cancellation or significant alteration is made to our schedule before the date of your departure, we will use reasonable efforts to inform you of any such cancellation or alteration. Being provided less than 24 hours notice for a 4 day flight and then being offered a flight to my destination the day before my return flight would not be considered using "reasonable efforts. As Ive had to purchase tickets from another airline, please find attached the receipt for this. Further to this, imagine my surprise when I get to the airport and see my flight (TT244) scheduled to leave at the allotted time of 18:00pm on Tuesday 24 September 2013. Overbooking a flight would not constitute a cancellation or significant alteration... Id like a full reimbursement of the airfares for my original flight plus the difference of cost incurred for the tickets I had to purchase through another airline.

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08 October 2013 04:10:00 Very Unhappy out of pocket single mum.

05/10/13 we were suppose to fly back home to Melbourne from Cairns. Today is Tues 07/10/2013 and were still in Cairns. I'm now out of pocket over $1,000. I'm now missing out on two days worth of wages, my daughter was suppose to be back at school and the other kinder. I rung Tigerairways customer service on 0393303188 and a answering service advises me to ring another number 0390343733 that then got diverted to a overseas person who advised me that there was no Urgent request for refund and thatl need to ring back at a later date to request. I advised her l was doing that right now. She then advised me that l should of rung up and request for a refund. I did the request at the Tigerairways Terminal with their staff after a 2nd cancellation 2days in a row. We spent 7hrs at the airport on Saturday and then had to drive around and find a hotel room. Even thou we had a hotel voucher, l had to pay upfront $150 of my money. I now rebooked with another airlune that cost me over $850.00. Plus all the food expenses.My first time experience with Tiger and 100% my last. I use to work in Customer Service and you really need to train your staff over the phone with manners and respect. And please tell them not to say, 'l understand '. Because they don't know my circumstances. When a person ask to to speak with simeone higher up, how dare they put me in hold. I had to hang up after 35mins. Disgusting, Tigerairways should be shutdown.

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10 September 2013 09:09:00 Pissed off Passenger

Your customer service is disgraceful! My flight TT657 was cancelled on 1/9/13. Your staff took my e-ticket & advised they would process an urgent refund. When I landed in Melbourne (via another airline), I went to your terminal and was assured that this would be processed urgently. I rang this afternoon & was told nothing had been requested. The person I spoke to (and who hung up on me) requested a non-urgent refund. Are you imbeciles? And what part of "urgent" is 10 working days? I didn't get that amount of time to pay. I then had to ring back and go through the whole process again. Disgusting. Social Media will be hearing about this and I will NEVER fly with you people again.

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27 August 2013 05:08:00 Gavin Johnston

Attention CEO Tiger Airways Australia. My name is Gavin Johnston. I am the manager of the Port Douglas Queenslander holiday accommodation. Last March Spirit marketing approached us to take a listing on your web site under the banner Tiger Top Deals. The cost to us for 12 months was $1700.00. Now it seems we were taken to the cleaners as this deal is no longer on the Tiger Airways web site.I have continually tried to contact spirit marketing at all their offices around the world by phone and email with no success. They just seem to have disappeared. I would now like to know if you can help with this situation as along with several other accommodation properties and tourist operators in Australia we feel we have been ripped of for many thousands of dollars. I am unable to contact you by phone or email so I have taken this way to see if you can help. My contact details are as follows. Phone 04 4099 5199 email. stay@queenslander.com.au Thanks you and I do hope you can help. Yours sincerely Gavin Johnston

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27 August 2013 05:08:00 jo

i have booked ticket but all details are lost cant get to communicate with anyone ...

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11 July 2013 04:07:00 Guest

ONLY YOU ALONE HAVE GOOD COMMENT.......MAYBE YOU ARE WORKING IN TIGER AIRWAYS..... Guest : Fantastic airline. On time. Staff corteus, helpful and friendly. Departed on time. Arrived early. Jetstar has same seating layout and I feel that Tiger's cabin is more spacious and less cramped. Fare cheap and affordable. Tiger, you have certainly turned yourselves around after your grounding. Well done! I would definitely recommened Tiger Airways Australia to anyone.

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01 July 2013 06:07:00 Guest

Gentlemen. I am a victim of fraud buy a passanger who bought a Ticket for TIGER AIRWAYS, CODE RESERVATION L2VFKI, TOTAL AMOUNT US$ 421.31. THE ISSUE HAS BEEN REPORTED TO MY BANK IN COLOMBIA, AND TO AUTHORITIES. Could you take actions to prevent fraude by internet?

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04 May 2013 06:05:00 Garry Carter

Tiger left me stranded in Philippines ! Booked from Bangkok to Clark Manila, on return to Clark told there was something wrong with my booking and that there was no record of me on there computer and that it was a website malfunction. Refused to let me fly and made me pay for another flight the next day at 3 times the price I had paid although it was there fault. Not interested in my protests just left me stuck in the airport. Since then tried to get money back from Tiger but all emails and phone calls ignored. Trying to recover money now through credit card company. Avoid this airline, customer service is non existent.

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29 April 2013 03:04:00 Ex PAX

How about this ? I rang the Tiger Airway's office number, as listed above: 03 9330 3188. A recorded message informs me that the phone number for their reservation department is: 03 9335 3033. I rang that number to be informed that "your call could not be connected" ???

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26 April 2013 10:04:00 Lurie

Your website crashed after i had given all details of my Mastercard.i do not know if I have a booking.I will never book with you again Rating of -1

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19 April 2013 02:04:00 Ange

The time is now 8.40am in Melbourne and the customer service line is still not open. The message even states that the business hours are 8.30am - 5.30pm. This is not a good start to my experience with Tiger Airlines, it's very frustrating that I cannot get through to anyone.

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13 April 2013 02:04:00 Susan Harrison

Really disappointing I been traveling with other airways for 25 years and I have never had a flight delayed. The first time me and my friend travel with tiger airways the flight is delayed by 3 hours. The sad thing is she told me not to travel with tiger as lots of people have had trouble with the air line. 3 hours delay wow so * I will never travel with tiger again ever and I will also make sure I let people know so they do the same. We book from Adelaide to Melbourne and only going for today's do really getting the 3 hours later is a * of time and money for the both of us. Very unprofessional very worst airline in the world

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11 April 2013 04:04:00 Jacques Renay

Hello I have tried numerous times to get get flights to Penang always the same message no flights for these dates would you like to tell me if and when you do fly to Penang? Regards Jacques

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31 March 2013 04:03:00 Guest

Try downloading Tiger Airways mobile app. It's MUCH better than their website (and someone actually answers e-mails if you have a problem, as I did :-).

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10 March 2013 05:03:00 Barbara Harrower

The overall experience of actually traveling with Tiger Airways is good. However when there is a problem, for instance, when I was charged recently for excess baggage when I booked my tickets. I rang customer service as soon as I realized this. I explained that I did not click on excess baggage at any time (as we were only travelling for 4 days) and the excess baggage did not show up when ensuring my details were correct, but was more or less told bad luck, you paid for it and we can not refund your money. I am adamant that I did not click on any excess baggage icons, and have written a complaint to which I have yet to receive an answer, and probably never will. It's not that they ''cannot refund'' it's that they will not. I am seeking other avenues to take my complaint to. I wonder how many people have had the same thing happen to them?

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04 March 2013 01:03:00 Guest

What a joke... None of your numbers work? Don't you have an Australian call centre number? I had a flight (melbourne) cancelled on me - after waiting on hold to Singapore for over an hour, was told I had 5 days to use the flight again???? Your service is rubbish. NEVER AGAIN....

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31 January 2013 10:01:00 Samantha Dwyer

i can not get a confirmation number but the money has been taken out of my bank!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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23 January 2013 01:01:00 Guest

Their customer service is utterly woeful and you can * three hours on the phone waiting for them and still not get through, but here's a couple of ideas to contact them: Fax them on 03 9330 3288 and keep on faxing them every half hour on the half hour (or ideally even more frequently) and let them know you intend to keep doing this until they contact you. Email their Singapore public relations boss on mediarelations@tigerairways.com and just for good measure email their big boss in Singapore: koaypengyen@tigerairways.com The trick to getting a response from Tiger is to annoy them even more than they annoy you - not easy, I know, but persistence helps.

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21 January 2013 08:01:00 Guest james m jones perth

I am still here trying to contact you! i am not here to can you and I really want an answer.............hello ..........any one anyone.

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21 January 2013 08:01:00 Guest james m jones

your portal on line doesn't work the recorded phone number 03 93353033 doesnt work the number on your internet site doesnt work no answers the extension on this phone number. i wanted to email someone to bring my dog back from Melbourne to Perth but cannot contact any one was hoping to not talk to any one as I am at work but cannot email either.

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19 January 2013 05:01:00 Guest

WORST SERVICE I'VE EVER HAD

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02 January 2013 11:01:00 Guest

They broke my bag during the flight and it has been impossible to contact them and let them know

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02 January 2013 03:01:00 Guest

Your Airline is a joke.. Both our flights have been cancelled without any notification or explanation. The customer service is appalling & you should not be given the right to operate. We wil never use your airline again and hope others follow.

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31 December 2012 05:12:00 Mark

Spent 40 &70 minutes on the phone today & yesterday with no answer . Why is this company allowed to operate in Australia . Totally dishonest & should nt be allowed to operate in this country , rubbish organization .

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27 December 2012 08:12:00 suzanne frei

Reference T9NZ4Q changed flight without consulting. Cannot fly at that time because I miss appoinmtnet I am travelling for. Spent 30 mins waiting to talk to 03999928888 using my phone credits - still get to talk to customer service to find another flight. Still unresolved - flight still has to be changed.

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13 December 2012 07:12:00 Tiger Victim

No money refunded, whether you cancel your flight 24 hrs or 7 days before schedule. If your flight cost $150 and you want to change it you'll have to pay another $150 changing fees. Totally dishonest! :(

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13 December 2012 06:12:00 Guest

I find unbelievable that this type of substandard services are allowed to operate in Australia. Nobody answers the phone provided in the itinerary +61 9999 2888 and that their web page for managing the booking (booking.tigerairways.com/RetrieveBooking... always returns a message saying that "the information provided doesn't match any itinerary" Once you pay there is no one to respond or answer any inquiries. Absolutely no service whatsoever.

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12 November 2012 08:11:00 Guest

the worst company in the world!

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10 September 2012 08:09:00 Guest

Fantastic airline. On time. Staff corteus, helpful and friendly. Departed on time. Arrived early. Jetstar has same seating layout and I feel that Tiger's cabin is more spacious and less cramped. Fare cheap and affordable. Tiger, you have certainly turned yourselves around after your grounding. Well done! I would definitely recommened Tiger Airways Australia to anyone.

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03 April 2011 12:04:00 Guest

Piece of s**t airline delays, lost baggage, worst service ever desk staff don't give a rats arse about there job but at least the cabin crew make an effort to make you comfortable in the little coffin they call a seat

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