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VivaAerobus Discussion

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06 January 2018 02:01:00 Leon to Tijuana Dec 30, 2017

Worst flying experience ever!! Arrive at airport 2 hrs before flight leaves - told there will be an extra 4 hr delay - then another hr - flight finally cancelled at boarding gate at 11pm. Told we might get out of there 2 days later! They don't put us up in a hotel - we have to buy NEW tickets the next morning with another airline (as they had no flights the next day) and have been unable to get any customer service from them since getting back.

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04 January 2018 10:01:00 Guest

my inlaws had a flight scheduled on 12/30/17 ar 6:20pm from TJ to Guanajuato when they were checking in they were told that there was 4hrs delay. Around 10pm they told them that the flight was cancel and they would be able to get a flight till 30 days after they were also kicked out of the airport by the police. We had to pay a hotel for them and also had to go with a new airline. Worst service ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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09 December 2017 05:12:00 Guest

I'm just going to say My expiernece with VivaAerobus was Sh** As soon as we got check in at Veracruz They said we had no ticket so we were forced to buy another one and then they came it with a baby pack for our child For £40!So we decide that we would put the buggy on the suitcase line and it would be taken to the plane immediately which we didn't want Flight was Delayed by 1 hour overall the flight was fine but their slogan is "All you need to fly" Really? Congrats VivaAerobus Your on my Never again list along with United and Ryanair

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30 November 2017 06:11:00 Guest

does any one know what happens / or can i cancel my ticket 2 wks before departure date?

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03 November 2017 12:11:00 Guest12

Just imagine - time evening 5.30 PM, you are traveling with your family, ready with ticket, online check-in done seats allocated and waiting in queue to check in your baggage. Next, you have extremely urgent appointment following day. Ok, with above line you must be self-judged how would you react when someone tells you that flight which you have booked doesnt go thru and you are just an idiot now. Yes, you read it right, we had allowed to do online check in, seats allocated and on counter we informed that your payment never go thru and thats reason you cannot board flight.) Viva sales team on airport and airline staff were in blame game and no clue what to do when flight was about to takeoff. Because we dont had any option that time and had to travel, we have taken ticket over the counter in three times of price, the mental pain which we all suffered is irreparable (just imagine to sense). And wait, this is not yet over - let me take little earlier. We have done same date flight ticket booking earlier as well, got confirmation mail etc... Bank transactions shows payment made to merchant and we even made that payment to bank. Now after a month, before our travel, we started online check in and then we realized booking is canceled. We call Viva customer care and hanging there for 2hrs, it goes like merry go round for fulltime and eventually we had to do same booking with almost double cost because we had to travel. Now, with this if you understand the episode we have done bookings thrice to travel finally with three times of actual cost. Still fighting with bank/Viva folks to get the right compensation ($ 2500 hanging). how about our mental trauma which we passed thru on that day ? what would have been the case if we were missed that flight, next day appointment ?

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12 October 2017 06:10:00 Guest

I have been flying with vivaaerobus for 5 years. Other than myself not paying attention when paying online I have not had a problem. Those that complain for having to purchase drinks and snacks you can always fly more expensive airlines. If your complaint about spending 100 pesos or less for drinks and snacks perhaps you should not be flying. The airline has to make money some how since they give you a really big discounted fair over major airlines.

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27 September 2017 10:09:00 Guest

Never ever will fly this airline worse customer service including passing security me and my husband were flying from Guadalajara to Mexicali and they stopped us on our personal items since we had souvenirs from our wedding since we got married a month before and they tell us we can't take them since theyre not approved when we flew a month before with the same souvenirs of our wedding with family and we had no problem but yes it was another airline better off going with the other airline since this employee claimed the material not authorized to pass even though she didn't know what they we're made off my husband told her to tell him what they're made off and she couldn't respond all they wanted was the souvenirs since that what they do they like something you'd got and claim you can't pass it then they keep the items for themselves ridiculous

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14 May 2017 10:05:00 Guest

I looked at my reservation and there are no seats to select. "All seats have been reserved." Are my two seats included? I don't know. I can't find out unless I call but previous calls to them have been unfruitful. On my reservation there is a $60 "extras fee." I can't find anything that explains what that is about. I opened the website again a few minutes later and the "extras fee" is now $160. What changed? Again, there is no explanation that I can find. I already hate this airline and I haven't even flown yet. All the reviews I read tell me I'm in for a terrible flight. Never again.

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24 January 2017 07:01:00 Guest

NEVER DEAL WITH THIS CHEAP SERVICE AIRLINE! These people stole my money. They asked me to pay over $100 USD for one extra piece of luggage, which I tried to pay by phone a day before my trip. The attendants asked us for cash to pay for the extra piece. They even showed me where the ATM was so I could take money out. I had no option but doing it. When I returned I opened a case via email to: atencion.clientes@vivaaerobus.com and they closed my case without even trying to fix it. I guess they know you live in the USA and they take advantage of you. Never deal with these people! They are very rude!

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07 August 2016 10:08:00 Jair

THIS IS THE WORST AIRLINE EVER!!! We are all serious. I am typing this from Guadalajara, our plane was supposed to board at 5:35 PM and now it is 8:15. We still don't know what time we are leaving. They are saying it is going to be at 8:50 but nobody knows, they keep changing it. All of this is affecting the 180 passengers. There is a lot of kids that need to eat and drink, and some parents don't have the money to buy food/drinks. The reason they are telling us is that it is bad weather, BUT all the other flights departed perfectly fine except ours, VivaAerobus Flight 2726 from Guadalajara to Tijuana. They called the Federal Police and they could not help either. Everybody is asking for half their money back but what they gave us as an apology is Coca-Cola and chips. Some of the customers have family members with diabetes and they don't have their medicine, and some people need to get another flight in Tijuana. People are writing letters to send to the company with signature, flight number, and evidence like pictures of everyone's tickets together. EDIT: Finally got off the plane, everyone's luggage is wet. Do not use this airline.

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07 June 2016 07:06:00 Guest

LAURA L : MY FRIEND FROM WORK, HER MOM, SON, AND I FLEW TO MEXICO SAT CAME BACK MONDAY. THEY LOST HER SONS BAG AND MINE, ALL MY MEDS FOR MY COLLAPSED DISKS AND BLOOD PRESSURE AND ALL OUR CLOTHES AND ALL TOILETRIES SO HOW DO YOU STAY 2 DAYS IN MEXICO WITH NOTHING, I VOMITED SAT FOR 2 DAYS STRAIGHT FROM THE PAIN, THEY HAD US FILL A PAPER OUT AND THEN SAID WHY DID YOU PUT YOUR MEDICINE IN THERE? BECAUSE, YOU IDIOTS YOU WERE SO SUPPOSED TO PUT IT ON THE * PLANE OF COURSE!!!! NEVER AGAIN. TODAY IS WED. WE WERE TOLD AFTER 2ND VISIT DFW AND THE IDIOTS AGAIN SENT MY STUFF TO MEXICO WHAT FOR I HAVE NO IDEA THEN SAID BE THERE TODAY AT 3 THEY LEFT AT 2:30 REALLY? WHEN WERE THERE UPON RETURNING OFFICE FULL SITTING ON THEIR ASSES 3 HAD HICKIES FIXING MAKEUP COULD CARE LESS ABOUT US. HER SONS BAG STRAP WAS TORN OFF THEY STAPLED IT AND THEN TIED IT IN A KNOT, REALLY PEOPLE? WTH? BAD CUSTOMER SERVICE, THEY ARE NAIVE ABOUT ANYTHING RELATED TO FLYING AND DON'T CARE ABOUT YOU OR YOUR LUGGAGE OR WORKING AS A MATTER OF FACT. RUINED OUT WEEKEND, AND THE COST TO REPLACE EVERYTHING WAS GREAT. VERY DISAPPOINTED AS YOU CAN SEE. SO DON'T CHECK YOU BAGS WITH THEM UNLESS YOU LIKE LIVING IN YOUR UNDERWEAR AND DOING WITHOUT DEODORANT FOR A WEEKEND IN THE HEAT. WHEN I SAY DUMBASSES I MEAN IT. THEY JUST KEPT BLAMING EVERYONE BUT THEMSELVES. Never, ever put medicines or valuables in checked baggage on any plane any airline. They all tell you nit to do this.

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07 June 2016 12:06:00 Guest

Im waiting again at the Mexico city airport from Cancun airport. Why? Vivaaerobus is delayed yet again. Without explanation or valid reason. Not even a simple sorry. This is the second time they are delayed during this trip. I dont think they're on par with other airlines as they have poor customer service and they cant seem to guarantee their flights will leave on time. When I made a complaint, asking why their flights seem to be always delayed, the service desk girl named Vianey just laughed at my face. Really sad.

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01 June 2016 08:06:00 Beatriz

Be aware of luggage cost, if you did not pay for check in luggage while making your reservation expect to pay more than you pay for your tickets. Their customer service is horrible. We did not notice that we did not pay for luggage and pay for 2 pieces under 25 lbs $110 , we were told to buy the check in luggage in internet which we did and they still charged us another $100 , I was furious, I can show them the charge in my credit card but did not have the email confirmation, they sent me to customer assistance but they will not decide in less than 5 hrs but my flight was living in 1.5hr I will not fly them EVER again. They are also canceling tickets you buy way in advance if you paid little for those tickets if they are filling up and can sell tickets for much more. They cancel YOUR ticket not the flight, and it takes a long time to get your money by then your new ticket will cost you much much more! Just BEWARE of VIVA AEROBUS tacticts.

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31 May 2016 09:05:00 Guest

Do not use this airline. They charged my credit card five times for a single itinerary. Opened a dispute with the credit card company, and Viva refused to refund the redundant charges. Viva's customer service line either routes you to a dead-end, drops calls, or sends you in a circle back to the package tour operator. Now I'm stuck trying to get help from the credit card company, FTC, BBB, or whomever can help me.

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04 March 2016 10:03:00 Martha Laxdal

DONT FLY VIVA: My husband and I boarded a flight with VivaAerobus from Cancun to Guadalajara on Feb. 21, 2016. First disappointment was no snacks or lunch provided as with other airlines. No tea available and other items are of customer cost. I unfortunately left my prescription Gucci eyeglasses in one of the front pouches. We immediately reported this to the Viva airport staff but of course the plane had already rerouted back to Cancun. All that was necessary was a call to the flight attendants to retrieve the glasses and securely keep them at the Cancun airport for us. We tried emailing and calling over the course of the week in both cities. We received little or any support for an $800 pair of eyeglasses. But sadly in Mexico you are told what you want to hear....that they will definitely investigate and be in contact with us with any information. This did not materialize at all and it was a hard lesson to learn. Absolutely no compassion or concern was displayed. The outcome would have been handled professionally in Canada or USA. We won't be travelling with this flight company ever again.

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30 December 2015 08:12:00 Guest

This is the worst airline I have aver used, not organized at all, rude employees, two people on the checking. My flight was supposed to leave at 10:00 pm but not we left almost at 1:00 am. They sale food inside the plane, the sandwiches are horrible. Airplanes are nasty and old. Also, they overbook. I know it was the cheapest airline to fly on December but I think this is too much. I do not recommend this airline at all.

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17 December 2015 11:12:00 Guest

Worst airline in the world. Can you imagine any airline changing their schedule at the last minute to leave 2 hours early, stranding me in Puerto Vallarta with no way to get to my son's wedding. No message was sent to me, and I went online earlier in the day to verify my flight time etc. It is almost unbelievable, except that it just happened. Complete disregard for anyone. I am so disgusted with them and the fact that an airline could be allowed to do this, I'm leaving mexico and will never return. This after coming here for 40 years. It sums up to me the total disregard for human experience that has become Mexico. I can't even express how * I am .

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26 October 2015 08:10:00 DOUDEAU Patrick

Dear sir, I come by this request cancellation of my ticket reference: RLHSTZ the name of Patrick and THÉVENET DOUDEAU wife Christine DOUDEAU November 28, 2015 at 17:10 pm: CANCUN / MEXICO totaling MX$ 3625,22 I cancel my trip for medical reasons. Pending read you very soon for reimbursement of airline taxes. Best regards. Mr and Mrs DOUDEAU

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03 October 2015 12:10:00 Guest

They are horrible. Change flight times drastically. Cancel flights and make it impossible to get a refund. They cancel flights and don't let you know. You can't get through on their customer service line (over an hour wait). You can't understand them when you do finally get through. Their emails to you are in spanish so you need to find an interpreter to tell you what they said. We have used them before without any problems, but this past year has been awful. I won't use them again and I certainly wouldn't recommend them to anyone.

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01 September 2015 08:09:00 Guest

Worst customer service, attendants, no air conditioner. Torned seats with mold on them. No drinks or food for purchase was offered. It was delayed and they kept us inside the plane with door open for over an hour. Stolen belongings.

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14 August 2015 06:08:00 Guest

I literally have the same problem every one else is having. My luggage was lost and it has been 2 days they said they would call me because it was left "on the plane". We called them and they gave us a number to call to "get more information" and the number is out of service. I would have had no problems with vivaaerobus if it weren't for my luggage being missing. And we weren't the only one on the flight from cancun to Houston to loose luggage. There was a lady with 2 other kids that said the she lost her luggage going to cancun and on her way back. Talk about poor service.

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06 August 2015 02:08:00 Guest

Worst customer service in an Airline. Yes, tickets are cheap, but only 2 people on their counter checking in at least 150 passengers per flight. Long lines, very unorganized and whats worst, they lost my son's bag and my friend with her medicine there. When we got to Monterrey we were told that our luggage was going to be there 2 days later at 3:00pm. I told them never mind leave it in Dallas we will get them on our way back. Got to Dallas Monday at 2:00pm and our luggage was send to Monterrey. We end up getting our bags on Wednesday. They never answered their phone to update on the status of the bags. Customer service very rude! Very frustrating to spend your vacations without your belongings. So be prepared; and if you're forced to use this airline for their cheap prices, just remember, you will pay with aggravation and headaches what you saved in money. In fact, considering all I lost in my bag this has been the most expensive ticket ever. I will try to file a complaint; they should not be allowed to do bussiness in USA,

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06 August 2015 01:08:00 LAURA L

MY FRIEND FROM WORK, HER MOM, SON, AND I FLEW TO MEXICO SAT CAME BACK MONDAY. THEY LOST HER SONS BAG AND MINE, ALL MY MEDS FOR MY COLLAPSED DISKS AND BLOOD PRESSURE AND ALL OUR CLOTHES AND ALL TOILETRIES SO HOW DO YOU STAY 2 DAYS IN MEXICO WITH NOTHING, I VOMITED SAT FOR 2 DAYS STRAIGHT FROM THE PAIN, THEY HAD US FILL A PAPER OUT AND THEN SAID WHY DID YOU PUT YOUR MEDICINE IN THERE? BECAUSE, YOU IDIOTS YOU WERE SO SUPPOSED TO PUT IT ON THE * PLANE OF COURSE!!!! NEVER AGAIN. TODAY IS WED. WE WERE TOLD AFTER 2ND VISIT DFW AND THE IDIOTS AGAIN SENT MY STUFF TO MEXICO WHAT FOR I HAVE NO IDEA THEN SAID BE THERE TODAY AT 3 THEY LEFT AT 2:30 REALLY? WHEN WERE THERE UPON RETURNING OFFICE FULL SITTING ON THEIR ASSES 3 HAD HICKIES FIXING MAKEUP COULD CARE LESS ABOUT US. HER SONS BAG STRAP WAS TORN OFF THEY STAPLED IT AND THEN TIED IT IN A KNOT, REALLY PEOPLE? WTH? BAD CUSTOMER SERVICE, THEY ARE NAIVE ABOUT ANYTHING RELATED TO FLYING AND DON'T CARE ABOUT YOU OR YOUR LUGGAGE OR WORKING AS A MATTER OF FACT. RUINED OUT WEEKEND, AND THE COST TO REPLACE EVERYTHING WAS GREAT. VERY DISAPPOINTED AS YOU CAN SEE. SO DON'T CHECK YOU BAGS WITH THEM UNLESS YOU LIKE LIVING IN YOUR UNDERWEAR AND DOING WITHOUT DEODORANT FOR A WEEKEND IN THE HEAT. WHEN I SAY DUMBASSES I MEAN IT. THEY JUST KEPT BLAMING EVERYONE BUT THEMSELVES.

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05 August 2015 01:08:00 cindy

Worst airlines in the world. Worst pilots who ever flew a plane. Please check to be sure the pilots have a real pilot license. On my return flight from cancun pilots drop us by 4/5 feet kids screaming and everyone was terrified. Never once did these idiots ever apologize. Don't be cheap by flying this airline, use any american airlines.

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02 August 2015 05:08:00 Guest

Guest : WORST airline ever. Cancelled my flight less than a month before my departure. Once I received the cancellation email I immediately called for refund. I gave all of my information that they needed, they assured me 15-20 business days...still nothing. Many many calls later and nothing. Still no idea where my refund is, managers or horrific. Can not believe they are allowed to do business with the US. Worth noting...my trip was over a month ago, flight cancelled two months ago and they still tell me it will be another 15-20 days. I have spoken with two "managers" Daniel Ortiz and Fernando Garcia....both the most unhelpful rude people I have ever spoken to. Both PROMISED to give me return phone calls once they figured out more information and neither did. DO NOT USE THIS AIRLINE. I am in the process of fighting the charges with my bank. Visa issued me a provisional credit. It has been 60 days since the first refund was promised. They have gotten 2 different accounts from me and just a few days ago said there was a problem issuing the refund and would need a familiy member or friends account. I asked them to prove they had tried to send it twice. Best of luck to you. Try calling you card servicer.

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21 July 2015 08:07:00 Guest

I had the same thing happen to me. I flew from Houston to cancun in a group of 13 people. Everyone else's luggage made it but mine .... I am getting the run around as well. It just sucks that I did not enjoy my vacation due to the fact I had no clothes! Liliana Pérez : I traveled on vivaaerobus two days ago from Monterrey to Houston and my suitcase never made it. I have been unable to speak to anyone who can give me any information about my suitcase but they never pick up the phone and when they do, they don't know anything or are unwilling to help. The last person I spoke to put me on hold and then he hung up the phone on me. I filed a delayed luggage report immediately after I realized that my suitcase had not arrived, and on it I provided my contact information but no one from the airline has contacted me. My friends and relatives have told me that their luggage has gone missing on vivaaerobus flights too. I think they might be stealing passenger's luggage...I don't plan to ever fly on vivaaerobus again... Liliana Pérez : I traveled on vivaaerobus two days ago from Monterrey to Houston and my suitcase never made it. I have been unable to speak to anyone who can give me any information about my suitcase but they never pick up the phone and when they do, they don't know anything or are unwilling to help. The last person I spoke to put me on hold and then he hung up the phone on me. I filed a delayed luggage report immediately after I realized that my suitcase had not arrived, and on it I provided my contact information but no one from the airline has contacted me. My friends and relatives have told me that their luggage has gone missing on vivaaerobus flights too. I think they might be stealing passenger's luggage...I don't plan to ever fly on vivaaerobus again... Liliana Pérez : I traveled on vivaaerobus two days ago from Monterrey to Houston and my suitcase never made it. I have been unable to speak to anyone who can give me any information about my suitcase but they never pick up the phone and when they do, they don't know anything or are unwilling to help. The last person I spoke to put me on hold and then he hung up the phone on me. I filed a delayed luggage report immediately after I realized that my suitcase had not arrived, and on it I provided my contact information but no one from the airline has contacted me. My friends and relatives have told me that their luggage has gone missing on vivaaerobus flights too. I think they might be stealing passenger's luggage...I don't plan to ever fly on vivaaerobus again... Liliana Pérez : I traveled on vivaaerobus two days ago from Monterrey to Houston and my suitcase never made it. I have been unable to speak to anyone who can give me any information about my suitcase but they never pick up the phone and when they do, they don't know anything or are unwilling to help. The last person I spoke to put me on hold and then he hung up the phone on me. I filed a delayed luggage report immediately after I realized that my suitcase had not arrived, and on it I provided my contact information but no one from the airline has contacted me. My friends and relatives have told me that their luggage has gone missing on vivaaerobus flights too. I think they might be stealing passenger's luggage...I don't plan to ever fly on vivaaerobus again...

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21 July 2015 08:07:00 Cicely T

Warning:...DO NOT I REPEAT DO NOT CHECK YOUR LUGGAGE IN...THEY WILL STEAL IT!!!!!!!!!!!!!!! 3 people fr om my flight had their luggage come up missing on our Houston to Cancun flight (including my friend) She has yet to receive any information as to wh ere her luggage is. The flight was okay despite the long SLOW lines at check in (Arrive 3 hours early)

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13 July 2015 10:07:00 Liliana Pérez

I traveled on vivaaerobus two days ago from Monterrey to Houston and my suitcase never made it. I have been unable to speak to anyone who can give me any information about my suitcase but they never pick up the phone and when they do, they don't know anything or are unwilling to help. The last person I spoke to put me on hold and then he hung up the phone on me. I filed a delayed luggage report immediately after I realized that my suitcase had not arrived, and on it I provided my contact information but no one from the airline has contacted me. My friends and relatives have told me that their luggage has gone missing on vivaaerobus flights too. I think they might be stealing passenger's luggage...I don't plan to ever fly on vivaaerobus again...

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07 July 2015 07:07:00 Guest

Guest : Anybody with questions or qualms regarding Vivaaerobus should have read their FAQ: www.vivaaerobus.com/en/faq ... They should not cancel or change your flight information.!!!!!

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08 June 2015 10:06:00 Guest

They changed the dates of our round-trip reservations and refused to refund 100% of the cost. In addition to that, they would not reimburse the credit card I used to purchase the tickets, and instead required a bank deposit account to complete the transaction. They will never get a positive review from me. I will tell everyone I know how crappy this airline is.

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27 May 2015 11:05:00 Guest

WORST airline ever. Cancelled my flight less than a month before my departure. Once I received the cancellation email I immediately called for refund. I gave all of my information that they needed, they assured me 15-20 business days...still nothing. Many many calls later and nothing. Still no idea where my refund is, managers or horrific. Can not believe they are allowed to do business with the US. Worth noting...my trip was over a month ago, flight cancelled two months ago and they still tell me it will be another 15-20 days. I have spoken with two "managers" Daniel Ortiz and Fernando Garcia....both the most unhelpful rude people I have ever spoken to. Both PROMISED to give me return phone calls once they figured out more information and neither did. DO NOT USE THIS AIRLINE.

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09 May 2015 07:05:00 Guest

I arrived at the airport at 630pm in Mexico city to catch a 830pm flight to Puerto Vallarta. They had no gate assignment posted on the monitor only stating that the flight was on time. I waited around till 8pm Still no gate assignment however monitor said on time. hmmm. No customer service agent was around and it is now 1030. Still No gate assignment and monitor stills say on time... LOL 11pm rolls around a fate announcement saying flight is on time leaving at 1130 WTF. 3 hours late. Boarded the plane. No apologizes received. Cheap airline equals cheap service. Overall rating. 2 out 10

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13 April 2015 03:04:00 Guest

Absolutely the worst airline ever! They are in fact running a business scam according to well placed Mexican travel agents. They regularly book flights that they never intend to fly and then cancel them at the last minute leaving passengers stranded and holidays ruined. Then they refuse to even refund your credit card and avoid, delay and eventually wear you down so they don't have to pay up. If airline was operating in US the company would be shut down immediately. The responsible local travel agents will not book their flights because of the number of rip offs they are well known for. Avoid and BEWARE!!!

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01 April 2015 03:04:00 Guest

Typical Mexican crooks

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25 March 2015 09:03:00 Rosanna

Vivvaaerobus cancelled our flight from Mexico City to Puerto Vallarta. Despite 3 phonecalls and 10 emails, I have still not received my refund, or a response to any of my messages on Customer Portal. I have given them my bank details and still no refund. Let alone the money we wasted on hotels and buses to PV. (The flight was cancelled 3 days before). I am sickened by their customer service and would not fly with them, if something goes wrong, you will be totally stuck. To put in context, we had the same problem with Volaris, who changed our flight and sent us compensation vouchers within a few hours - they are a little more expensive but well worth it.

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28 February 2015 04:02:00 Guest

what style is your life? you tried to find a cheap ticket? cheap trash...

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28 February 2015 02:02:00 Mike

Have read the other reviews which led me to book with trepidation, but in fact I could not fault them at all although I suggest paying extra for VIP. Long slow lines at check in but with priority check in less than 5 minutes. With priority boarding you are always the first on board and get the best seats which were comfortable with decent leg room. Planes seemed very new and both flights I took arrived on time. Terminal 1 at Cancun is quiet and easy unlike the chaos of Terminal 2 where international arrive. Would certainly use them again. Both flights were domestic so cannot comment on international flights.

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25 February 2015 10:02:00 Rodrigo

Please beware of the packages and tickets they sell onboard, they are a scam! ... we flew Mexico-Cancun, bought several tours and tickets just to find out they were cheaper once you get to Cancun.

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13 February 2015 10:02:00 Guest

Don't buy tickets. I bought two tickets and they end up sending me a week before my date that it was cancel because they didn't have permission to flight dose days. Really!! Plus is gonna take 20 days for them to reimburse my money back plus is not gonna be the total that u pay because your gonna pay them for some fees. Sucks!!

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05 February 2015 07:02:00 Rohn

Viva Aerobus is a scam ... Don't even think about booking them. They are well known to the local Mexican tourist professionals as the worst airline ever and an embarrassment to Mexico. Here's the scam: they book cheap flights then cancel the flights a couple days before departure, then make it impossible to get a refund because of their bizarre banking "policy". Most travelers just give up in frustration. If this was a US airline they would be shut down long ago. Meanwhile your travel plans are screwed! BEWARE!!!!!

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04 February 2015 09:02:00 Norma

I am looking to fly VivaAerobus from HOuston to Guadalajara. Was the plane old or a new one?

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17 January 2015 02:01:00 Rohn

SCAM AIRLINE!!! " VivaAerobus is the worst airline in Mexico by far! Embarassment to Mexico! " That is the word fr om a very experienced travel agent locally. We booked three months ago and they cancelled our flight with two days notice. They had not been flying the route for two months according to the local travel agent but are not obligated to notify you until last minute. Here is wh ere the scam comes in which is well understood locally: they make it so difficult to get a refund that they expect most travellers will just give up and loose their money! Their "policy" is not to refund your credit card but to force you through a convoluted request through a foreign bank over a period of weeks. This airline is a total Scam! Do not even consider flying with them!

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12 December 2014 05:12:00 Guest

Delayed for several hours, as if it would be the most normal thing. No excuse, no information, just waited 4 hours in the Gate waiting hall

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08 December 2014 08:12:00 Guest

Absolute disgrace of an airline. Hidden charges all over the place. Every extra added on until you take it off. Finally the most expensive package you can buy from them does not include any checked luggage. Thats right pay more get less. Both going and return 2 hrs late do not use if you are going to Mexico on business. Mad !!!!

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24 November 2014 08:11:00 Guest

VivaAerobus is good for Mexicans life style

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08 August 2014 08:08:00 Guest

After you book, be ready for multiple itinerary changes! It cost a big change fee for us to switch our flight on another airline to connect with VivaAerobus in Mex. City. Then they changed the flight time again and we would NOT have needed to make the other change! Infuriating service in my opinion! Do yourself a favor and pay a bit more for Interjet . Like someone told me in Mexico, Viva is known as "the flying chicken bus" and now I know why. Very unprofessional.

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21 July 2014 08:07:00 Guest

WARNING: they have a 2 hr check in before every flight. We were standing in line which was moving very slow in Reynosa, Mex. Right at the 2 hr mark. The attendants got their papers and walked away from the check in line. They refuse to check in the last 8 customers who were in line, on time. If you fly show up 3 hours early.

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01 March 2014 10:03:00 Guest

number one crooks, charged me over $1,800.00 USD for two tickets from houston to Monterrey, thier website is totally rigged and will over charge you with NO REFUND POLICY. FAA should ban this airlines. No customer service at all, Nightmare of a airline.

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28 January 2014 07:01:00 Guest

I have the same problem with French issued credit cards....I don't know how they arrive to sell their tickets...

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21 January 2014 12:01:00 Guest

Anybody with questions or qualms regarding Vivaaerobus should have read their FAQ: www.vivaaerobus.com/en/faq

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17 January 2014 06:01:00 Guest

I am trying to buy tickets online BUT Viva Aerobus was not able to process a MasterCard or Visa issued by a US bank. I got through on their 888 number and was told to try booking from my smartphone as it uses a different server. That didn't work either. How can they sell tickets to US citizens then? So strange. The owners of this company should be outraged at the lost sales!

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11 January 2014 02:01:00 Guest

Same problem,booked my flight to mex city with volaris,then tried my connecting flight a thousand times to book online with viva aerobus,after 2 hours it said the flight i wanted has sold out.Now i am stranded at mex city with only bus or ridiculous alternative airline prices.Bummer.....BEWARE

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10 January 2014 03:01:00 Guest

I just had the exact same problem. The website refused all of my cards. I spoke with them on the phone and they cheerily offered to book it via phone, for an extra $10. I agreed, and then they informed me -- equally cheerily -- that they don't accept American credit cards over the phone. This is after I had already told him that I was trying to pay (online with a US card). He said I could pay in cash at a Banamex. I told him that I was calling from Los Angeles. He was unclear on the concept. I, too, would like to think that Mexican companies have their s#%t together. Apparently they do not.

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26 November 2013 11:11:00 Guest

As the holidays approach, Vivaaerobus is not accepting American Credit Cards as a form of payment. You are given the option of having someone pay at Banamex (in Mexico) CASH plus an additional "convinience" fee that Banamex charges of approximately $13 US dollars. I truly don't like to see Mexico as a 3rd world country but truly, as far as inconveniences, Mexico is truly good at them.

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16 November 2013 06:11:00 Guest

We have tried endless times from Canada to book tickets online. We have had no success for one reason or another. Another scary thing that happens on their website if you're not careful is the dates will be changed willy nilly, even after correcting this info more than once. What is up with their website? Why is it impossible to use from Canada?

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13 November 2013 04:11:00 Marco Monteiro

Incredible how frustrating it is trying to purchase a ticket in their site. Credit card is always denied (Reference: 90609913) and reading below it's a very common mistake. Just got off the phone w credit card company, there's no problem. The problem is with their information. I called the number in the site but gave up after several attempts (I was on hold once for 45 min). My guess is, you can only buy the tickets at the counter in the airport. I guess this is why the company doesn't appear on ANY of the bigger flight research sites such as expedia... To much problems.

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20 September 2013 10:09:00 Lynn

NO customer service .... we are travelling from Canada through Phoenix Az, Mexico City, destination Puerto Escondido. Yikes!! Vive Aerobus first confirmed our reservation(once they had our $$$) from Mexico City to Puerto Escondido, but a month later have changed the itinerary, completely changing the flight and time , which we will miss due to the flight from Phoenix , However I can not for the life of me get anyone on the phone to change the tickets ... I'm pretty sure the phone is ringing somewhere on the moon. We even have a contact in Puerto Escondido working on this for us but I'm sure our money has been STOLEN .... Shame on you Juan Carlos Zuazua...

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19 September 2013 06:09:00 Guest

Same problem here. Have tried to pay my booking with a valid credit card and it keeps giving an error. I cannot reach the airline throught the tel.numbers. I sent an email, hopefully they will react to that. In the meantime, my booking has been cancelled. Very frustrating and doesn't give much confidence in travelling with them.

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15 September 2013 12:09:00 Aurore Barat

My payment is in pending, what does it mean? Should I call my bank? I like to make sure that my reservation s confirmation will be success for my fly on Tuesday 18th. NFGYXG = my booking confirmation. I am looking forward for your support. Please can you guide me? Thank you.

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04 September 2013 08:09:00 Tom Peacock

Tried to make a change to my flight by booking one day later. Fully prepared to pay the fee. Wouldn't accept my perfectly valid and good visa card. Kept trying wouldnt take it. Closed the site and tried to reach them by phone. Have waited a total of 2 hours for someone to answer, still no answer. Went back to my original booking and they have cancelled the entire booking. Absolutely the most frustrating experience I have ever had. At this point I have lost a $400.00 US flight and can't talk to anyone. Company is a rip-off!!!!!!!!

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17 August 2013 02:08:00 Guest

Worst mexican airline. They don't answer thei phone even if you are trying to buy tickets over the phone. I have 3 different phones with all the different options they offer to provide service and I don't get answer in any of the options. I can't believed that they are in bussiness becuase they don't know how you treat and respect the customer. I am very dissapointed. They need to becareful becuase they are going to lose business when Southwest get the business for international flights. They give you an option to speak with someone in english but is not available when you select that option :(.

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05 August 2013 08:08:00 Helen

trying to make a reservation since Friday and I can't gat any information.

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31 May 2013 08:05:00 Marcella

After long wait on USA phone line , very frustrating web site keep saying that my card was denied , my card has no problem the real problem is this sorry website trying for several hours , waiting for the phone to answer to make reservation with live agent but their phone system is very sorry - first time wanting to use this airline - very disappointed :(

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29 May 2013 02:05:00 Guest

Guest : STOLE OUR THINGS!! Traveling fr om Guadalajara to Mexico City, we had to pay a fee of 480 pesos (~40 dollars) for each checked bag. This was fair, as we had signed up for "vivalite" and if we surpassed the weight lim it that was the fine. We payed the fine because we were carrying lots of expensive, somewhat rare tequila that could not go in as a carry-on. But then after paying around 80 dollars to check the bags, we arrive to find out that 2 of our bottles (worth 1000 pesos in all, over 80 dollars), were STOLEN. And the two remaining in that particular bag had been OPENED, and the seal was broken. Now we are trying to be refunded that money, but so far on at least 4 or 5 of the times we have called (offices in Monterrey, Mexico City, and Guadalajara) they have HUNG UP ON US as soon as we say the words "we had a problem." I am not impressed with this airline, and I would recommend, STAY AWAY STAY AWAY!! THIS PERSON IS RIGHT !!!!THEY HANG UP ON US WHEN YOU THEY MADE A MISTAKE AND DOESN'T WANT TO SOLVE IT. VIVAAEROBUS STOLE MY MONEY.!!!!!

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12 April 2013 10:04:00 Peter Timms

booking confirmation MBBVXR Friday the 15th March 2013 Due due my wife's illness I could not travel to mexico from london and therefore did not use the ticket from Cancun to Veracruz. In order to get a refund from my Insurance company I require an email stating we did not turn up for the flight. Please send this to pmtimms@hotmail.co.uk Thank you Peter Timms

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28 February 2013 09:02:00 Guest

THEY RIP YOU OFF WHEN YOU MAKE YOUR RESERVATION BY CHANGING YOUR RETURN DATE AND THEN CHARGING AN EXTREME PRICE TO CHANGE YOUR RETURN FLEIGHT. TO GOOD TO BE TRUE.

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21 January 2013 09:01:00 Guest

STOLE OUR THINGS!! Traveling fr om Guadalajara to Mexico City, we had to pay a fee of 480 pesos (~40 dollars) for each checked bag. This was fair, as we had signed up for "vivalite" and if we surpassed the weight lim it that was the fine. We payed the fine because we were carrying lots of expensive, somewhat rare tequila that could not go in as a carry-on. But then after paying around 80 dollars to check the bags, we arrive to find out that 2 of our bottles (worth 1000 pesos in all, over 80 dollars), were STOLEN. And the two remaining in that particular bag had been OPENED, and the seal was broken. Now we are trying to be refunded that money, but so far on at least 4 or 5 of the times we have called (offices in Monterrey, Mexico City, and Guadalajara) they have HUNG UP ON US as soon as we say the words "we had a problem." I am not impressed with this airline, and I would recommend, STAY AWAY STAY AWAY!!

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10 January 2013 10:01:00 donald dale meier

i couldn't wait any longer for my bag to come out of the whole in the wall, so left it to catch my next flight. they sent it from mexico city to there headquarters in monterry. i've been trying to get a hold of them since the 19 of dec. they don't answer the phone or e-mails. i could have got a friend who is going though mexico city to pick up my bag but i can't get any communication from them . i'll be bad mouthing them forever.

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08 January 2013 06:01:00 donald dale meier

i flew once with aerobus. they charged me 480 pesos for my 9 kilo bag because they said it was to big. it was free or 25 dollars on other airlines. when i landed in mexico city, we were an hour late. i had 2 hours and 50 minutes to get my bags and go to united airlines and check in. the bags didn't come after 45 minutes so i had to make a choice, leave the bag or miss my flight. i've been trying to get it since the 19th of december with no luck and now they don't even answer my e-mails. i wouldn't travel with them ever again.

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07 January 2013 05:01:00 Guest

My husband and I have flown from Monterrey to numerous spots in Mexico, Puerto Vallarta, Guadalajara, Guanajuato, Oaxaca, Acapulco and this year we are going to Tuxtla Guitterez with Vivaaerobus. This has been an excellent option for us to see much of Mexico. Yes, I have had flights changed but usually well before the flight date and a few flight delays but for the price you can't beat it. It is definitely a no frills airline but all of these flights are not long and it sure beats bus rides. If you are not in a rush and want to see Mexico, I highly recommend it.

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30 December 2009 01:12:00 L. R. Tatinclaux

I wanted to communicate a problem with the Vivaaerobus airlilne and was unable to reach anyone by phone or to leave a message. Very frustrating!

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