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 ⇒  ⇒ WestJet Airlines


WestJet Airlines Discussion

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05 March 2018 09:03:00 Guest

My wife and I lost 3 days of a 10 day Cuban vacation because our 6:30 am flight on Saturday was cancelled because they couldn't find a crew to fly the plane. We had to cancel 3 nights accommodation as well as outings we had planned during those 3 days. WestJet offered some Westjet dollars, which expire in a year. Certainly doesn't make up for losing 3 days of our vacation. Very disappointed in the WestJet response. Bring on the competition.

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12 December 2017 09:12:00 docshells

Flight from Calgary to Gatwck was cancelled on the 24th of Novemeber for a whole day. Very inconvenient indeed it however does not fall within the EU compensation zone as it is a departing flight from Canada not the UK. Is anyone in the same boat as they did not offer any compensation or apology.Flight was cancelled at te airport so am really annoyed with them when I emailed they offered me some westjet dollars that are essentialy worth less as I don't intend to use them in the future. Anyone in the same boat?

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22 October 2017 01:10:00 Guest

West jet canceled my flight from San Juan to toronto on dec17th, 2017 for no reason. It is only October currently so it is not an uncontrollable event : weather related. My original flight was a direct flight, now they are offering flights with stop overs which almost double my flight time plus the cost of hotel. West jet should be paying for the hotel and change in flight price, but they cla they don't have to. This is not fair What should I do???

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29 July 2017 06:07:00 Guest

joseki : My in-law is arriving in London from Calgaray on WestJet. She has been delayed 24 hours and although they made provisions for accommodation I am to understand that there is no compensation for the loss of time? There's like a meal voucher or something like that which isn't compensation imo. Philip : Carolyn : Did anyone fly on August 28 out of Gatwick to Calgary and claimed EU compensation ? 5 hours late. Hi Carolyn, I and 3 friends were on that flight I just applied with west jets form and they replied in 3 days saying I had no claim but gave me 150 west jet dollars each a good will gesture I did, and currently going through the process of the claim. Did you manage to get yours?

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17 July 2017 05:07:00 Guest

I was delayed 24hrs flying from Calgary to Gatwick on 14th may.am I entitled to compensation?

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14 July 2017 06:07:00 FRANK

Hi I was wondering if am flying from Hamilton to Calgary then to Las Vegas Via westjet do i have to claim my baggage or will it be put on my next flight.

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17 May 2017 03:05:00 joseki

My in-law is arriving in London from Calgaray on WestJet. She has been delayed 24 hours and although they made provisions for accommodation I am to understand that there is no compensation for the loss of time? There's like a meal voucher or something like that which isn't compensation imo.

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09 May 2017 12:05:00 Guest

Guest : Guest : Is there anyone has experinece how long time the passenger can get compensation from Westjet? Our airplane was cancelled on 25, APR, 2017, from London, UK. And we applied compensation on 27 APR, 2017. But still no any responding. Please advise. Thanks I assume you meant the flight that was cancelled on the 24th Apr. I also applied by filling in the form on the westjet site. I didn't even get confirmation that they received my claim. No message of any kind from them. In cases this extreme most places would have sent an apology as well, these guys just pretend it never happened. Hi~~ Yes, I meant of that flight...Thanks for your reply. I am glad to find someone were on same boat. I followed another email on 4th of May, but still no responding. Only auto-reply. It will be apreciated you update any new status or respoding from Westjet. Hopefully we all could get compensation.

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08 May 2017 06:05:00 Guest

Guest : Is there anyone has experinece how long time the passenger can get compensation from Westjet? Our airplane was cancelled on 25, APR, 2017, from London, UK. And we applied compensation on 27 APR, 2017. But still no any responding. Please advise. Thanks I assume you meant the flight that was cancelled on the 24th Apr. I also applied by filling in the form on the westjet site. I didn't even get confirmation that they received my claim. No message of any kind from them. In cases this extreme most places would have sent an apology as well, these guys just pretend it never happened.

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07 May 2017 06:05:00 Guest

Is there anyone has experinece how long time the passenger can get compensation from Westjet? Our airplane was cancelled on 25, APR, 2017, from London, UK. And we applied compensation on 27 APR, 2017. But still no any responding. Please advise. Thanks

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28 April 2017 03:04:00 Philip

Carolyn : Did anyone fly on August 28 out of Gatwick to Calgary and claimed EU compensation ? 5 hours late. Hi Carolyn, I did, and currently going through the process of the claim. Did you manage to get yours?

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22 April 2017 06:04:00 Guest

Numerous Westjet flights cancelled on Thursday April 20, 2017 out of Toronto Pearson. Most were for Ottawa or Montreal. Delays over 4 hours to rebook passengers on later flights. Westjet hides behind runway construction event although average delay is 45 minutes. No compensation offered when requested from both Toronto and from head office in Calgary. Never again.

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26 March 2017 01:03:00 Guest

Just wondering how far in advance when their is weather in the forecast do WJ post an weather advisory?

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17 March 2017 04:03:00 Guest

Worst Airline I have ever flown. Your first experience is when you arrive and they tell you that you have to use the self serve kiosk even when you know that you booked with American Airlines and you are using their "partnership" with the airline and there are multiple tickets with some upgrades and different weight limits per suitcase and you are flying internationally. I should have known something was up when I saw the flight canceled at the airport hotel but when I called they said it was on time. Long story short, 4 hour delay, missed connection flight . Day started at 5:30 am and will end at 9:30 pm with a 3 hour time difference. Flight crew never gave the passengers any updates as to the problem but took the plane on a "test ride" before letting passengers board

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01 January 2017 03:01:00 Guest

My flight was delayed almost two hours and there was no advanced notice. The attendants finally announced the delay after we were supposed to board and they said it was only a slight delay. Then the plane stopped in Vancouver because they had a problem with the cockpit screen. In total it was more than three hours. Passengers should be compensated. If Westjet is too cheap to ramp up staffing during snowstorms then all passengers suffer. I'm flying Air Canada next time.

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29 November 2016 11:11:00 Carolyn

Did anyone fly on August 28 out of Gatwick to Calgary and claimed EU compensation ? 5 hours late.

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25 November 2016 04:11:00 Guest

Guest : Paul Elun : We had a 3 hour delay leaving Calgary to London England missed our connecting flight had to pay $2400.00 Canadian dollars to book another flight to our destination. I phoned Westjet they couldn't care less. Not there problem they got us to London safe. I will have to deal with them when I get home. We were suppose to board at 6:35 wasn't even a plane at the gate for us. Looks like we are back with Air Canada If you arrived 3 hours late in London you may get compensation under the EU regulation (the, for airlines, notorious EC 261/2004) regarding delays. AFAIK the regulation is applicable for flights to the EU/EEA as well as from the EU/EEA. The compensation will be EUR 600 per ticket unless Westjet can prove there is what they call "force majeure" (technical problems aren't considered "force majeure" unless the aircraft had to return or divert). Note that many airlines will try not to pay this compensation (especially those outside the EU) and give excuses without merit (and thus hope you don't make a case). Thus this may be something worthwhile exploring if you arrived 3 hours late in London UK. If you arrived less than 3 hours late you get nothing. The legislation only applies to NON-EU airlines flying out of Europe. It doesn't apply to Westjet flying into the UK as I have found out to my cost. 5 hours delay LGW to YYC. Return delay YYC to LGW was 4 hours late but does not qualify. Good luck trying to get anything from WestJet I've been battling with them for 4 months now so far all I have been offered is a #150 travel voucher. Why would I want this? I don't intend to fly with them again!

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22 October 2016 06:10:00 Chris Brooks

I'm very surprised by these and other comments about Westjet. Having flown over half a dozen times with them from London to Ottawa I've had nothing but good service. Compared to other 'low cost' airlines they hold their own. I flight entertainment, includes their great cabin crew, you can order food, if you have a desire for the in-flight dining experience. I think maybe people have forgotten they are low cost. I'll keep using Westjet and trust they'll sort out the * that are causing the delays and complaints.

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11 October 2016 08:10:00 Kelly

Terrible air line. Very unprofessional, poor communication between all staff from captain to flight crew to attendants at check in.

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07 October 2016 10:10:00 James Edward Hunter

Attention Customer Service: On September 28, 2016 I booked a Flight from Hamilton, Ontario to Victoria British Columbia with connections in Calgary and Vancouver the same day..I arrived in Vancouver on Flt #WS 447 at approximately 10:45 A.M. and was scheduled to depart from Gate #14 on Flt #WS 3282 to Victoria. I sat in the lounge, read my book .and watched the screen at Gate #14 waiting for this Flight to show up for boarding. I did not hear a gate change for this flight. There were several other delays of flights on going at the same time.mainly at gate 13 and gate 14..I was supposed to depart at 12:30 P.M. on WS3282 and had arranged for a friend to pick me up in Victoria at 1:03 P.M. My friend made a one-way trip down Island of 75 K.M. The situation ultimately required my friend to make two round trips, a total of approx. 300 K.M..... Now to continue with my Vancouver experience, when flight WS3282 did not show up on the Gate 14 screen by 12:00 Noon I became concerned..upon checking with West Jet staff at gate #10 I noticed that Flight #3282 had just popped up on that screen as being delayed.. There was no audio announcement of this delay. Had I known earlier I would have contacted my friend to save her the inconvenience of a trip to Victoria Airport. When I complained to the gate attendant, she was very polite and empathetic to my dilemma and was hopeful that the Flt would show up in due course. I was unable to contact my ride from Victoria Airport. After several posted delays of Flt WS3282 it was ultimately cancelled around 5:00 P.M due to mechanical failure. I was issued a new ticket Flt #3183....SEQ 070 PNR FFRGTA. This Flt was also delayed.. I eventually arrived in Victoria around 7:00 P.M. I must admit that West Jet staff were very courteous and as well, they offered food vouchers for vendors at Vancouver departure lounge. My past experience has been more than satisfactory with West Jet service...however this trip was a disappointment. One of your gate attendants suggested that I contact West Jet Corporate Offices to see if I would be granted a Flight Credit for the inconvenience I encountered. In particular the last portion of the trip from Vancouver to Victoria..Please consider this email as a formal request for your consideration in this regard... Thank you ...Jim Hunter.

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04 October 2016 11:10:00 Disgruntled Flier

If I cancel a flight with Westjet because they have proven unreliable why on earth would they think that I would want a travel credit from them to go through the same torture and misery? Actually I have Westjet down as a cowboy outfit that is unreliable and run by con artists. I am really not looking forward to my flight and it is with trepidation that Westjet will fulfil its promise of timetable and carriage.

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04 October 2016 11:10:00 Guest

I tried to cancel my flight booking in order to travel with a proper airline but have found I cannot have a refund only a Travel Bank credit? WTF? They will charge me £44 to cancel which I can swallow (just in saving from the baggage fees) but why can't I have my money back?

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09 August 2016 10:08:00 Guest

What's going on here? I try to do an online check in and it refuses me. It states I owe fees?? What fees??

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30 June 2016 05:06:00 Susie

I have just learned that my home-coming flight from Phoenix to London Gatwick via Toronto on 21st July has been cancelled and I have been put on a flight the following day 22nd July 2016. I have already booked my airport shuttle from Sedona - Phoenix (non-refundable) a flight from Gatwick to my home town of Newquay (non-refundable) my friends have booked a day off work to see me off to the airport and have a special breakfast and now I leave a day later. A replacement flight is ten hours after I land at Gatwick as I now arrive on a Saturday and will cost me £50 ( I booked quickly as only 2 seats remaining) I either have to book a replacement shuttle or pay for a hotel in Phoenix (not my favourite place especially in July) and I don't get home until 32 hours after my original arrival time. I am primary carer for my Mum who has Alzheimers and will have to pay somebody to cover this period but I'm being told that all I'm entitled to is to be booked on the following days flight or take a full refund. To book flights now the price has double. What can I do and what is my legal position?

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16 June 2016 11:06:00 BJS

My flights to and from Vancouver with Westjet were delayed. The return flight was so late I missed my train and had to buy another ticket costing £138. How do I go about cllaiming compensation?

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13 June 2016 05:06:00 Guest

To whom this may concern, I don't even know where to begin. My fiancé and I are at McCarran international airport to board on to West Jet airlines to return back to Toronto. Your check in employees told us we were late because they have started boarding early and did not let us on meanwhile we had our boarding passes. Your employees were in a rush to leave it seems and didn't help us. On top of that he was very rude. We had more than enough time. When we got to the desk the male there sent the woman working with him home. This just did not make any sense to me. It specifically says on paper that boarding time is 10:50pm and they had everyone boarded at 10:20pm. They did not do anything to help us. At this point I'm so upset. I find this so unprofessional. We walked over to air Canada and they tried to help us and sent us over to security. At this point your terrible "supervisor" printed us the next flight out which was not direct to Toronto but also had to stop in Calgary. We were suppose to be in Toronto for 6:45am, now would be 8:30pm. We did not even ask for those tickets. Why would he assume we wanted them. This is absolutely ridiculous and I'm extremely annoyed as well as my fiancé. I have to be at work tomorrow and now because of your early boarding situation, I cannot make it. We had to run all over the airport to find a flight back so I can make it for work. Finally, American Airlines helped us. We got a flight to Dallas Texas that would take us to Toronto which I would be able to make it for work. I'm in tears that we had to pay $1000.00. Anyways that's not the point. This was my first time with west jet and my last time. I will never travel with this airline ever again! I am very disappointed. When a good flight to Las Vegas with West Jet turned into a nightmare. We also paid for our baggage that we paid ahead of time. I will like that refunded, thank you. I would ask of you to also refund our flight back which was your employees mistake. What makes me * is that your agent printed us the ticket for the next flight which I did not want nor ask for. I had to be at work the next day and I told them that so why would he do that to us? And now I hear we can't get a refund because of that. That is not fair at all. We had all our check in and baggage done 24 hrs in advance. I will be sure to share my comments to my friends and family who ever decide to travel with West Jet. Electronic boarding pass - 8382116177333/2

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13 June 2016 04:06:00 Guest

Guest : Paul Elun : We had a 3 hour delay leaving Calgary to London England missed our connecting flight had to pay $2400.00 Canadian dollars to book another flight to our destination. I phoned Westjet they couldn't care less. Not there problem they got us to London safe. I will have to deal with them when I get home. We were suppose to board at 6:35 wasn't even a plane at the gate for us. Looks like we are back with Air Canada If you arrived 3 hours late in London you may get compensation under the EU regulation (the, for airlines, notorious EC 261/2004) regarding delays. AFAIK the regulation is applicable for flights to the EU/EEA as well as from the EU/EEA. The compensation will be EUR 600 per ticket unless Westjet can prove there is what they call "force majeure" (technical problems aren't considered "force majeure" unless the aircraft had to return or divert). Note that many airlines will try not to pay this compensation (especially those outside the EU) and give excuses without merit (and thus hope you don't make a case). Thus this may be something worthwhile exploring if you arrived 3 hours late in London UK. If you arrived less than 3 hours late you get nothing. My apologies, the compensation starts as of 4 hours delay. The 3 hours delay erquirement doesn't apply to flights from Canada

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13 June 2016 11:06:00 Guest

Paul Elun : We had a 3 hour delay leaving Calgary to London England missed our connecting flight had to pay $2400.00 Canadian dollars to book another flight to our destination. I phoned Westjet they couldn't care less. Not there problem they got us to London safe. I will have to deal with them when I get home. We were suppose to board at 6:35 wasn't even a plane at the gate for us. Looks like we are back with Air Canada If you arrived 3 hours late in London you may get compensation under the EU regulation (the, for airlines, notorious EC 261/2004) regarding delays. AFAIK the regulation is applicable for flights to the EU/EEA as well as from the EU/EEA. The compensation will be EUR 600 per ticket unless Westjet can prove there is what they call "force majeure" (technical problems aren't considered "force majeure" unless the aircraft had to return or divert). Note that many airlines will try not to pay this compensation (especially those outside the EU) and give excuses without merit (and thus hope you don't make a case). Thus this may be something worthwhile exploring if you arrived 3 hours late in London UK. If you arrived less than 3 hours late you get nothing.

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31 May 2016 06:05:00 Paul Elun

We had a 3 hour delay leaving Calgary to London England missed our connecting flight had to pay $2400.00 Canadian dollars to book another flight to our destination. I phoned Westjet they couldn't care less. Not there problem they got us to London safe. I will have to deal with them when I get home. We were suppose to board at 6:35 wasn't even a plane at the gate for us. Looks like we are back with Air Canada

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29 May 2016 03:05:00 Guest

Very disappointed with WestJet customer service. Allowed flight to be booked in Nov. 2015. but now with less than 2 weeks to go, say it's not possible and had us change to one with 7 1/2 hour layover. With 6 year old child, this will be a stretch. No sorry, no willingness to upgrade or give credit. Would have gone with another airlines but too late now. Fares are too high.

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07 March 2016 09:03:00 Carlo Mastrogiuseppe

An overview; What should have been a one stop, 9 hour day non eventful turned into….. A nerve-racking, 5 city, 3 time zones, lost luggage, 2 different airlines, 19 hour day and remember the purpose of this trip. My son is an athlete; we were their for a football show case, in 26 hours he had 4 hours sleep, without eating properly. He didn’t have any of his equipment that he uses to stretch and roll out, due to lost luggage. All of this stress and he is trying to perform at an extremely high level to impress. A hard thing to do as an adult let alone an 18 year old. I will say this; Chantelle on the flight form London to Calgary was outstanding. Ms. Boss in Calgary made me believe she had everything under control. Angela G., Karla and Maireann in Edmonton worked so hard in trying to get us to our final destination. Marieann, sorry for making you cry. The 3 of you were remarkable. Unfortunately, the first one I spoke to in Edmonton, that I didn’t get her name was rude and shouldn’t be working with customers. Phil on the flight form Edmonton to Vegas was amazing. The WestJet representative in Las Vegas was focused on the tasks at hand, getting us a flight and finding our luggage. The representative working at the luggage center, that wouldn’t give me her name, not the friendliest person, and gave off a vibe that she really didn’t care if my luggage was lost or how it was going to be returned to me. Raul on the other hand, when speaking on the phone with him, he was reassuring and apologetic on behalf of WestJet. Needless to say, overall our experience flying with WestJet was atrocious, if it wasn’t for a sel ect few WestJet employees understanding the severity of the issue and trying to correct the problem, it would have been a lot uglier. In hind sight looking back, out of all the WestJest representatives I encountered on this outrageous journey, no one, not one person gave me any information on who or how to contact WestJet to submit my receipts for the car rental or any incidentals’ that may have occurred, or compensation for a trip that went extremely sideways, or simply just to hear the story and gather feedback so this sort of mishap could be avoided in the future. I did find on line (not easily ) a site to submit my receipts, it states that a Westjet Baggage agent will respond within 24 hours and if attaching receipts a Central Baggage Services Specialist would contact me within 3-5 business days. Other than an automated email stating that my incident summary has been sent successfully, nothing, no contact what so ever. I contacted Angela G., the WestJet guest service manger in Edmonton to ask if she could provide me with the information on who to contact. This was her response; “Carlo What I will do is send your information to our corporate Guest Relations team. This will help expedite the process and it will go straight to the people that can help you the most. They are usually quick to reach out to our guests in escalated situation. Again, please accept my sincere apologies. Take care, “ It has almost been 4 weeks since that fiasco and I have yet to be contacted by anyone fr om WestJet. I do believe that Angela has done what she said she would do in her email, so it seems that “corporate” doesn’t care. Maybe “corporate” thinks by ignoring the matter it will go away. I am sickened at the whole experience and now corporate is even making it worse. Usually the longer it takes to resolve a problem, the worse it gets. Social media is a powerful tool. I travel quite often for work and this whole experience makes me wonder if I will book WestJet again. I believe not only reimbursement for my out of pocket expenses that never should of occurred are due, but significant compensation is owed for what has transpired all because of WestJet’s incompetence. My expectation is that this letter comes to the attention of someone who cares. I do not think it is too much to ask for an immediate response. CM Page 4 of 4

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07 March 2016 09:03:00 Carlo Mastrogiuseppe

we will do without my sons’ football gear. In Las Vegas we head to the WestJet counter to check on the status of our luggage. I did not get the name of the gentleman working behind the counter, and again I explained the “comical” events that had transpired to get us to Las Vegas. I called up Angela on my cell phone and handed it to him so he could speak directly with her. He had two phones going at the same time trying figure to out where the luggage was. At the same time I had asked him to see if there happened to be a flight out of Vegas to Phoenix that evening, even if it was not a WestJet flight, because I really didn’t want to drive for 5 hours if I didn’t have to. At first he was reluctant, but after speaking with myself and Angela he booked us on an American Airlines flight. He explained to us that 1 luggage was still in Calgary and the other was in Edmonton on route to Las Vegas. We made arrangements that both luggages would be flown to Phoenix the next morning. He told me that once I arrived in Phoenix to check with the lost baggage department and they would confirm how and when the luggage would get to me. And so again, we are pressed for time to board the flight from Vegas to Phoenix, hoping the shuttle arrives on time and running like lunatics again. We board, and we land in Phoenix. Now I have to deal with luggage and the cancellation of the rental car that I was supposed to rent in Las Vegas. I called up Expedia to cancel the car I. They gave me a hard time because they said you must give them 24 hours advance notice of cancellation. I explained the reason the car was booked and that it was only booked 6 hours previous so I couldn’t give them 24 hours notice. After some time on hold they agreed to cancel the rental but I would still get billed the insurance coverage. A bill which I have submitted to WestJet for reimbursement. On to the luggage department. Once I finally found it I spoke with a WestJet representative who would not give me her name. I was tired and wasn’t going to argue about that. I explained the story again……… she did her thing on the computer and she told me that one luggage would arrive in Phoenix at approximately 8:00am and the other approximately 10:00am, and once the luggage cleared customs “you can come and pick them up”. I almost lost my mind, “after all we’ve gone through because of a WestJet screw up, and you expect me to come back to the airport to get my luggage”. She said she would courier it out together. Again, not acceptable. I demanded that once the luggage cleared customs it would be immediately sent to my hotel separately. My son needed his football gear which was in the luggage, but we had no way of knowing which luggage was coming in first. She unwillingly agreed, and gave me the name and number of Raul V. the station manager. She told me to call him in the morning and verify with him that they were not to wait until they had both luggages and to send them out separately. I get my rental car that I had rented originally for this trip and find a Wal-Mart to buy some items since we didn’t have our luggage. Wal-Mart was closed, so we find a Wall-Green and purchase some toiletries. We finally get to our hotel at 2:00 in the morning. We are up at 6:00 to eat some breakfast, go back to Wal-Mart to buy some undergarments, shorts and what ever exercise apparatus my son would have normally used prior to a practice. Again, I have submitted to WestJet for reimbursement. We have to be at the field earlier to register which was supposed to be done the night before. We did end up getting the luggage delivered to us and luck would have it that the first luggage was the one with all my sons’ football gear in it. Wow, we can finally relax…. Page 3 of 4

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07 March 2016 09:03:00 Carlo Mastrogiuseppe

When I returned to speak with Marieann at the WestJet counter there was another representative behind the counter with her. After briefly explaining the situation the second WestJet employee, who’s name I did not get, said “this is Calgary’s problem, our hands are tied”. My response to them was very clear and very stern, but I did keep my composure, “Wrong answer. I don’t care if you work in Calgary, Edmonton, Hong Kong or Alaska, You are wearing a WestJet uniform, and therefore you represent the company whom we purchased tickets with. It is your job and responsibility to assist in correcting this problem!” At that point she walked away without a response and Marieann asked another coworker, Karla to help her in assisting us to get to Phoenix. It was a very short period when they both looked at each other and realized that a glaring mistake had been made. At that point they called for their manager. Shortly after the call was made Angela G. showed up, we took 10 minutes and I explained what had transpired to this point. She took another 10 minutes or so on her computer typing away. She looked up at me and with a very sincere voice she said “I am so sorry, but Calgary has made an error and there are absolutely no flights going to Phoenix tonight from Edmonton”. Right then I realized that the “WestJet manager” in Edmonton handed me some B.S about another flight, to let us think WestJet had accommodated us but once in Edmonton we would be someone else’s problem, not theirs. At this point I explained the situation my son was in, and yes, I may have gotten * , but again at no point did I yell, scream or belittle anyone. I was disappointed that this trip was falling apart. I proceeded to explain to her and her colleagues behind the desk that this was not a vacation for me and my 18 year old son. This was a football “show case” training camp. You see my son is a football punter/kicker and this was a very important camp. He is to be nationally ranked, university and college scouts were to be their. This could lead to schooling and scholarships, an opportunity of a life time; he has dedicated thousands of hours of training, something he has worked extremely hard for many years. Marieann turned away and I noticed that she had started to cry. I wasn’t sure if it was because I frightened her or she was upset for my son and our situation. Karla assured me that Marieann cries at the drop of a hat. The 3 of them started working feverously trying to find something. It was about 45 minutes before the American Airline flight was to take off, the flight we were supposed to be on. So I asked Angela to contact them and see if there were any no shows for the flight. There were 4 passengers that did not check in, but American Airlines would not allow us to board, because we had not checked in and boarding had commenced. Well, if that didn’t add fuel to the fire. Angela came up with an option to fly us to Las Vegas, rent a car and drive to the 4.5 – 5 hours to Phoenix, but I had to book the rental car on my credit card. She reassured me that WestJet would reimburse me 100%. I had to make a quick decision; the flight to Las Vegas would start boarding soon. What choice did I have? While Karla was booking the flight, Marieann was booking the car, I asked about our luggage. And wouldn’t you know, the luggage didn’t follow us to Edmonton. One was still in Calgary and they couldn’t locate the other and of course my sons’ football gear was in the luggage. I believe the term I used to Angela was “WestJet is a Joke!” But nevertheless we had a plane to catch and we still had to go through customs. Marieann walked us to as far as she could go and from there my son and I ran like two lunatics through the airport, so we wouldn’t miss another flight. We were boarding the plane, Angela was there to see us off and once again she apologized on behalf of WestJet. Once in flight, Phil the flight attendant came and told us that Angela had told him the story and offered us complimentary food and drink, which was appreciated, it was 5:00pm and with all the running around and confusion we hadn’t had anything to eat since the 7:00 morning flight. While on the flight we are still wondering what - page2 of 4

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07 March 2016 09:03:00 Carlo Mastrogiuseppe

To whom it may concern: I would like to share the experience my son and I had flying with WestJet ; Our flight itinerary was London On to Calgary AB, Calgary AB to Phoenix Ariz. Depart London ON February 12th, 2016 at 7:00am Eastern Standard time, arrive in Phoenix AZ February 12th, 2016 at 1:23pm Mountain Standard time. The flight out of London was delayed for 2 reasons, 1 being the de-icing machine had “froze” due to frigid conditions and secondly there was an unruly passenger which the attendant’s asked to leave, which he did but we had to wait even longer because the airport staff hsd to find and unload the passengers luggage (right then I knew this was going to be an interesting trip). So we missed our connecting flight in Calgary. I have traveled enough to understand that these kinds of issues are uncontrollable and are for the safety of the staff and passengers. And let me state for the record, the chief flight attendant by the name of Chantelle was absolutely fantastic. My son has a food allergy and Chantelle was so understanding, respectful and accommodating. She went above and beyond our expectations in order to keep my son safe, and for that we thank her. Calgary is where the confusion and carelessness started. When we landed in Calgary we were directed to a WestJet counter where they would be able to accommodate us for another flight to Phoenix. The WestJet representative, Ms. Boss (I do not remember her first name) notified us that we would be redirected to Edmonton and fr om there we would catch a flight to Phoenix, but not until the next morning. I told her that was not acceptable. I proceeded to explain to her that this was not a vacation for me and my son, and it was imperative that we were in Phoenix that evening. Ms. Boss then picked up the phone and made a call to “her manager”. After approximately 10 to 15 min she told us that she had booked us on an American Airlines flight fr om Edmonton, and would arrive in Phoenix around 6:30pm (Phoenix time). Perfect! She explained that because it was another airline she could not provide us with boarding passes, but 2 tickets were booked. I asked about our luggage and again she made a phone call to the luggage “personal” and explained what flight we were to board in Calgary and since we were boarding an American Airlines flight, she wanted to make sure the luggage was properly tagged. She assured us that the luggage would follow us. She told us that she had worked in the luggage department for years so she knew exactly who to talk to and what to say. When we landed in Edmonton and proceed to the American Airlines counter to check in for our next flight. The American Airline representative said we had to go to the WestJet counter to check in. So we went to the WestJet counter to check in, wh ere Marieann, a WestJet representative gave me the confirmation numbers, but said we have to check in with American Airlines, back to the American Airlines counter wh ere they told us that yes there is a confirmation number, but our names are not on the manifest, the flight was sold out, so she couldn’t even put us on the flight if she wanted. I pleaded with the American Airlines representative and she said to me that “This is a WestJet problem, not theirs and there is nothing she could do” and asked to help the next person. I was appalled at the treatment of American Airlines to us, but in reality, she was right, she just didn’t have to be so rude. So, “the manager” in Calgary booked us on a flight that was sold out, great!. Back to the WestJet counter we went to get some answers. At this point I started to get very agitated, because it was apparent that we might not make it to Phoenix that night. Page 1 of 4 Continued

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21 January 2016 05:01:00 Guest

Guest : West jet lost 1 of my car seats fr om toronto to orlando may 7yh flight 1162. I handed over 2 car seats and only one arrived. Today is may 10 and still no email from west jet on wh ere it is or what im getting. So west jet you lost me as a customer. That is too bad. I had the same thing happen to me, but my response was very different. The minute they realized it was two car seats they had lost, they immediately had me go to there office located in the main terminal. There they handed me two brand new car seats (still had the tags on them), and told me they were mine to keep. They then called me two days later saying they had located my car seats and I could either pick them up and they would credit my westjet account 100 dollars, or they would deliver them to me. They did not want the new cars seats back and said they were mine to keep for the inconvenience. Good job Westjet.

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23 November 2015 08:11:00 Eduard Von Dorn

Great airline company. Recently had issues in Mexico with Sunwing and Westjet rep (even though I was not their customer) helped me a lot

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12 April 2015 04:04:00 Guestmarcel richard

Hi. This is not a rant but rather a better way of business for WestJet. I recently came from Manzanillo ZLO. I arrive at Calgary around 9:00 pm. I know you cannot please everyone but with a little change of arrival/ departures I could have made my connection to Prince George which leaves at 9:20 PM. It is a fair distance from International Arrivals (Customs area). It would make so much more sense than have passengers go to YVR and overnight there . So why not move that P.G departure time to around 10:00 PM. Just my thoughts.

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10 January 2015 04:01:00 Guest

Just another airline under the new management. The problem is Mr Saretsky came from the industry....therefore does not understand customer service and reputation.

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03 September 2014 07:09:00 Guest

I have used WestJet almost exclusively since the company was founded. I was desperately looking for an alternative to AC. Originally, there were ongoing pricing wars and the consumer was the winner. I travel a lot for business and have used WJ for 300+ flights in the past 2-3 years. The pricing wars are long gone. It costs more for a one hour flight in Canada than it does to fly to Hawaii. So are WJ and AC colluding in the pricing of flights? The competition bureau in Canada is gutless, so I don't suspect the consumer can look to them. I was recently checked in to a WJ flight in Comox, I missed their 45 minute checkin time by four minutes. It was early in the morning and most of the passengers were standing 50 feet away in the security line. Comox is a tiny airport, there was only one flight for the next few hours. They said I was late and refused to allow me onto the plane, along with ten or so other passengers. My six hour of travel turned into an 18 hour day. I think it is fair to say WJ is the same as AC. We have no competition in Canada. We need competition!

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27 June 2014 01:06:00 Guest

I am in Winnipeg and I had booked a return flight to BC 12 days ago. The flight is in 11 days. I went to my doctor today, because of a suspected ruptured eardrum, and he gave me an appointment with a hearing specialist in 8 weeks (the soonest possible). Because the pressure of flying could do even more harm to my hearing, I will have to miss my flight. I just called Westjet today, certain that this medical problem would allow me to cancel my flight. I was shown no compassion and was told I would be charged $75 to cancel and that they would keep the rest of the money in a Westjet account. Surely, this should be illegal, taking a cancellation fee plus keeping the rest of my money. I haven't received a thing from Westjet so I don't see how they can get away with this. I have always travelled Westjet but after this I have no interest in using their airline. I only support honest businesses who show respect to their customers, and Westjet obviously is more interested in the money. This is a shortsighted and foolish exercise - and will only lose them customers.

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10 May 2014 03:05:00 Guest

West jet lost 1 of my car seats fr om toronto to orlando may 7yh flight 1162. I handed over 2 car seats and only one arrived. Today is may 10 and still no email from west jet on wh ere it is or what im getting. So west jet you lost me as a customer.

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31 March 2014 04:03:00 Lyndon

First time I ever flew, it was with WestJet and it's always been with them ever since. I did have one bad experience with an FA, but with 3 round trips and about 20 one ways with one airline, you can't let one bad apple ruin the bunch. Almost every time I've flown with WestJet has been a steady, on-time arrival (a few winter flights were delayed, but what can you expect? Pilots are people, too). Flying out of / into Canada WestJet is your best option, and don't let anyone tell you otherwise. It's not always the cheapest price, but most travelers know flexibility if your best friend when it comes to purchasing a plane ticket, it's also a small price to pay for peace of mind. To all those people from Saskatchewan complaining about the insane cost and two+ day wait for a one way flight arrival... just catch a bus to a AB or MB city and fly out from there... If you're THAT desperate you could always take Air Canada, but I've yet to hear someone compliment them

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18 February 2014 06:02:00 Stangherlin

Westjet has really let my family down twice in 2014 - I've logged the experiences and they do not bother to respond. In my opinion, they've lost their customer service focus and they are definitely driving past loyal customers over to Air Canada and other competitors.

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18 February 2014 06:02:00 Guest

Hi Bonnie, this just happened to us too - and we're traveling with an infant and toddler - unbelievable Westjet has lost their customer service :( we've supported them in the past but will go back to AC.... Bonnie MacLeod : Very disappointed in West Jet this week. My son was 2 minutes late to check in, without baggage check and with 45 minutes left til take off and was refused his seat. How can this happen? I have been a strong advocate of West Jet and have family members who are dedicated employees who have shared wonderful stories with us about the kindness given to others. Why then was this dedication and kindness not shown to my son? He used the last of his money to get another flight which sent him back to Vancouver then to Toronto, and finally Ottawa 7 hours later. First of all West Jet refused to change the original flight and sent us through a travel agency for a total cost of 400. Then we have to pay more because he wasn't allowed on his flight...again he was referred to a travel agency for another exorbitant cost..I could understand if he had luggage to check but this was not an issue, I could also understand if the plane was due to leave imminently however there were flight delays so this was not an issue. I must say I will think twice before ever using West Jet again after this experience which really saddens me.

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18 February 2014 06:02:00 Guest

This is so brutal, unfortunately something similar happened to my family going to Jamaica in January 2014 with Wesstjet, and NO WESTJET HAS NOT RESPONDED TO OUR COMPLAINT EITHER! SO BRUTAL - all I can say is I hear you loud and clear, we wont be booking another vacation through Westjet. Guest : Recently, i sent a letter to WestJet and to date have not received any kind of acknowledgement let alone a direct response. My wife, two 4 year old children and I recently went to the Bahamas on vacation. Unfortunately, the 10:30am Bahamasair flight was delayed and thus we missed our connection with WestJet in Fort Lauderdale. The manner in which we were serviced by WestJet representatives in Fort Lauderdale was, simply put, unacceptable. Without going into a lot of detail, we had made arrangements for another flight and then were told that we woudl be further delayed, departing at approx. 9:01pm that night and arriving in Toronto at approx. 12:05AM (next day) with a final connection at 6:30AM, to Ottawa. When I explained that we were travelling with two 4 year children and that the late arrival would make it impractical, if not impossible, for a hotel stay not to mention exhausting for our young children. I was told that the early option was not possible with no other explanation. I asked if there were other options with WestJet or perhaps another partner airline. The response I received by WestJet representative, “there are no other options, period.” Furthermore the representative rudely indicated that her shift was already over and she was putting in additional time. I reluctantly accepted what was believed to be our only option, but within 2 hours had an option for another flight on their partner airline, but the Westjet official would not release our ticket rights. We are at a loss to understand why WestJet who promotes it workers as owners and client oriented would fail to assist us and instead take what was seemly the easiest approach without putting any effort into finding an alternate solution for our family. Further we feel that we were lied to and mislead when we questioned about other available flight options. It is quite obvious that no one checked into these options given the simplicity of our ability to find options on our own. We are very displeased with the WestJet representatives in Fort Lauderdale, the inability to get any reasonable telephone or online assistance and generally the manner in which we were treated.

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18 February 2014 06:02:00 Guest

BRUTAL - Arrived one hour early for a domestic flight in Winnipeg (already checked in online), and after two kiosks didnt work to print tags, got the runaround in two different lines, waited while our clerk loaded newspapers onto conveyor, only to be told we were now 44 minutes before flight and they wouldnt let us onto flight! Are you kidding me Westjet? In addition, they charged us late fees for next flight! Talk about * your customers in the face - rethink your Winnipeg staff Westjet.

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10 February 2014 11:02:00 Guest

Recently, i sent a letter to WestJet and to date have not received any kind of acknowledgement let alone a direct response. My wife, two 4 year old children and I recently went to the Bahamas on vacation. Unfortunately, the 10:30am Bahamasair flight was delayed and thus we missed our connection with WestJet in Fort Lauderdale. The manner in which we were serviced by WestJet representatives in Fort Lauderdale was, simply put, unacceptable. Without going into a lot of detail, we had made arrangements for another flight and then were told that we woudl be further delayed, departing at approx. 9:01pm that night and arriving in Toronto at approx. 12:05AM (next day) with a final connection at 6:30AM, to Ottawa. When I explained that we were travelling with two 4 year children and that the late arrival would make it impractical, if not impossible, for a hotel stay not to mention exhausting for our young children. I was told that the early option was not possible with no other explanation. I asked if there were other options with WestJet or perhaps another partner airline. The response I received by WestJet representative, “there are no other options, period.” Furthermore the representative rudely indicated that her shift was already over and she was putting in additional time. I reluctantly accepted what was believed to be our only option, but within 2 hours had an option for another flight on their partner airline, but the Westjet official would not release our ticket rights. We are at a loss to understand why WestJet who promotes it workers as owners and client oriented would fail to assist us and instead take what was seemly the easiest approach without putting any effort into finding an alternate solution for our family. Further we feel that we were lied to and mislead when we questioned about other available flight options. It is quite obvious that no one checked into these options given the simplicity of our ability to find options on our own. We are very displeased with the WestJet representatives in Fort Lauderdale, the inability to get any reasonable telephone or online assistance and generally the manner in which we were treated.

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31 January 2014 01:01:00 Guest

Terrible experience in Cancun with unhelpful WestJet "employees". These are subcontracted 20 year olds who have no experience, are uninformed about flight delays and unprofessional. I am awaiting a call back from WestJet "Feedback" people to resolve our 38 hour return trip experience from Cancun to Quebec City. If no significant compensation is offered, they can say goodbye to more customers. Oh, and one other thing of a insignificant matter compared to the unbearable and multiple delays, there was no tv nor inflight movie on a 4.5 hour flight from Toronto down to Cancun. It's 2014 for crying out loud. We've at least had a movie on all flights since the 1970s!!!

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29 January 2014 02:01:00 Guest

Guest : I flew last year on a westjet flight recently. I paid the extra money to sit in the plus seats. I was one of the only passengers at the front of the plane and it was nice and quiet until the westjet attendants decided to sit in the plus seats during most of the flight. They were chatting eating cupcakes and reading gossip magazines. I was shocked. They were noisy and should not be sitting in the customers seats relaxing and disturbing the customers. They did their jobs of providing snack and drinks but I found it unprofessional. They should sit in their own areas and focus on their work. The attendant even had her shoes off. I totally agree !!!!!

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19 December 2013 04:12:00 Tony Burton

I just wanna say Hats off to West Jet i watched your video on the Xmas delivery, was brought to tears watching the happiness on the children s faces just wanna say thank u for showing a little Christmas Spirit not many people understand the joy of just giving anymore you reached a part of me i forgot i had.Thank You

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18 December 2013 12:12:00 Bonnie MacLeod

Very disappointed in West Jet this week. My son was 2 minutes late to check in, without baggage check and with 45 minutes left til take off and was refused his seat. How can this happen? I have been a strong advocate of West Jet and have family members who are dedicated employees who have shared wonderful stories with us about the kindness given to others. Why then was this dedication and kindness not shown to my son? He used the last of his money to get another flight which sent him back to Vancouver then to Toronto, and finally Ottawa 7 hours later. First of all West Jet refused to change the original flight and sent us through a travel agency for a total cost of 400. Then we have to pay more because he wasn't allowed on his flight...again he was referred to a travel agency for another exorbitant cost..I could understand if he had luggage to check but this was not an issue, I could also understand if the plane was due to leave imminently however there were flight delays so this was not an issue. I must say I will think twice before ever using West Jet again after this experience which really saddens me.

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10 December 2013 06:12:00 Linda Auger

We recently had a medical issue and had to go to Medicine Hat. We chose to fly with Westjet mainly due to the fact that it was a direct non stop flight from London ontario to Calgary. My son made arrangements with Westjet and between the two parties were able to book 5 people on the same flight. I have a diability and was incertain if I could handle the flight. The staff were all amazing right from the start to finish. I would recommend Westjet to anyway who would listen. They all seem very happy . how tefreshing is that! Thank you so much!

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10 October 2013 11:10:00 Guest

I flew last year on a westjet flight recently. I paid the extra money to sit in the plus seats. I was one of the only passengers at the front of the plane and it was nice and quiet until the westjet attendants decided to sit in the plus seats during most of the flight. They were chatting eating cupcakes and reading gossip magazines. I was shocked. They were noisy and should not be sitting in the customers seats relaxing and disturbing the customers. They did their jobs of providing snack and drinks but I found it unprofessional. They should sit in their own areas and focus on their work. The attendant even had her shoes off.

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09 October 2013 04:10:00 Judith Anne Henderson

I experienced the best personal attention when I called to ask for a change in my reservation. The polite and helpful assistance I received was second to none! the personnel with this airline truly are what the ads. for the company project: caring and helpful. And this is what makes this company successful - their representatives. Ratings far exceed the 5 given above. My hope is that with continued success we may enjoy your services globally.

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20 September 2013 07:09:00 Mitchell Yaremcio

Hi WestJet I had a flight from Abb. BC to Calgary all good had my meeting finished early and then went back to the airport to catch a flight back. it was a 7 oclock back but I was early at 3:15 and suffering from a migrane bad and I mean real bad sick! I went to your desk and meet 2 of the nicest lady,s for customer service that you could employ ! they went out of there way to get me on the 4 oclock flight back to AB.BC so if there is any way you can thank them !!! I am sending this because staff like that needs a pat on the back saying remember the fella with the headache you helped! He said million thanks !!!!!!!! headache is gone which i take special meds for when I got home !! WESTJET I THANK YOU my seat was 3F FLT 191 SEQ 114 PNR FJBYVP Please thank your GIRLS MITCH

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12 September 2013 05:09:00 Guest

They nickel and dime you to death. Usually flew Air Canada. Took this flight because couldn't get a direct flight on Air Canada. In flight entertainment was horrible. Can't remember the last time I was asked to pay for a movie on a 5 hour flight but it's been more than 10 years. Older aircraft and very cramped. Charge $3.50 for a headset (forgot to bring mine) that falls apart right after you open the package. Flight home they had the AC turned off or much too low. It was cooking in there. Wouldn't recommend WestJet unless you're desperate.

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06 September 2013 11:09:00 edmund nicolas

if you can't provide a good service to the public,better you get the hell out of that business!

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06 September 2013 11:09:00 guest

Last June 25, 2013 I took a West Jet flight WS 322 @ 12:45am as I used this airline regularly for my air travel. We were delayed for 8 hours because of mechanical trouble. That was ok but only last Sept 2, 2013 (a long weekend) I was again booked with WestJet WS 320 5:45am. It was a very early flight. I have to drive some of my clients and friends in Banff, Alberta a day earlier "Sept 1" and had to endure about 20 hours of long drive without sleep just to be able to catch my early flight which is 5:45AM the next day. To my displeasure, our flight again was delayed for 3hrs because of mechanical trouble again. The 3hrs delayed means we will can fly at 8:45am as what the ground crew told us. But unfortunately their board suddenly changed to 11:45 again without even an announcement of an apology. Their crew are so ineffective that they could change whatever they want without saying an apology to a travel weary passengers. If this happens to you, naturally you will be pissed, especially for my ordeal in enduring a no sleep just to be able to catch up on time. When finally we boarded the plane, of course I had to tell the stewardess my displeasure with the delays and no apology. The response I got from the stewardess was "You are the jinx and it was your fault" Naturally I had to raise my voice because of no sleep and she retorted back, "I was just joking". After the damage has been done, surely this people were not trained to perform their task to appease their riding public. After I took my seat, I turned to my seatmate what a nasty incident we endured. At that juncture, the pilot came to me and "BUMP ME OFF'". It was a nightmare and embarrassing up to now when 3 policemen escorted me down the plane. Worst when I requested for a refund, according to them I could not get a refund being a bump off passenger. So I have to shell out another $400 for an Air Canada flight. Lessons had been learned so I appeal to my facebook friends not to let incident pass. Please help me by not riding with WestJet airline for any travel you had because they are a lousy airline company. Thanks 1

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22 August 2013 10:08:00 Guest

I can't handle the jokes the flight attendants make. They are so bad. This Airline has no class and ugly uniforms.

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27 June 2013 10:06:00 Rod and Todd

They blow!

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03 March 2013 07:03:00 Guest

curious to find out how much an ambassador with Westjet earn, anyone has the answer ?

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28 February 2013 07:02:00 Guest

Had to get to a conference in Halifax. Flight cancelled 2 days in a row! Hardly ever fly and Westjet refuses to refund....just a credit which I will never use. After I saw Porter fly out, chances are I will never use Westjet to fly and use the credit anyway!

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03 February 2013 07:02:00 Karen Carpenter

Westjet has been and still is my favorite airline but was very disappointed on flight 2051 coming out of Mazatlan last night(Feb 1 2013) There was a gentleman who had too much to drink before boarding and it took airplane staff 1 hour to get him off the plane.We sat on the tarmac for 1 hour and 10 minutes before leaving.I felt that it should have been handled in a more timely manner.

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03 January 2013 09:01:00 Pissed off vacationer

So, here is my rant! What happened to all the charter vacation companies that once use YYC as there primary airport??? I was trying to get a vacation out of Calgary to the Caribbean ?? Lots of packages only problem they are all AirCant or Westles, and they all connect thru TOronto, so your 6 hour flight turns into 12 hours WTF. Thanks Westles, you just screwed all Calgary any area residence out of direct flights for a vacations to warm sunny places. You suck a destination flights stick to domestic.

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21 December 2012 08:12:00 Guest

December 21st 2012 Im very disheartened and in shock how my daughter and im sure other travelers who flew with your company on flight 344 fr om Edmonton to Toronto then connecting to Newfoundland were treated on this particular day on December 19th. My daughter is 6 months pregnant and traveling with my grand daughter who is 3 years old. I do understand flights get delayed due to unforeseen circumstances but my concern is how things were to me not professionally handled. Before she got on the 4 hour delayed flight she asked the West jet lady at the counter “what about my connecting flight I missed it and what will happen when I get to Toronto? She was told they didn’t know. She called me crying “ I don’t want to go on the plane.” I told her they will take care of you when you arrive.” So unwillingly she got on the flight and my trust in West Jet I felt everything would be ok. My question to you How could you not know what will happen to your travelers once they arrived in Toronto? Where is management of taking care of your customers? Travelers should have been given choices on how to proceed with information regarding choices they would have to make before getting on a plane and not being in fear on loosing their tickets or costing them an extra $500 to change their ticket. I have to say it got worse once she arrived in Toronto. There was on connecting flight until the 21st or 23rd of December!! She called me crying and my grand daughter crying in the background from being over tired. I felt hopeless to help her out. Guilt fell over me like a blanket as I told her to go, thinking West Jet will take care of her. Being in the position she was in she felt like she had no choice but to return back to Edmonton as she knows no one in Toronto to stay with while she waited for two or three days for another flight. You did put her in a hotel for the night and cab fare to the hotel but really was that all you could do? Im shocked and upset for many reasons one being why didn’t you find her a flight on other airlines such as Air Canada, or Porter? Two, not refunding back the tickets. You explained due to she decided to return back to Edmonton and you offered another flight on the 21st or 23rd you can not refund. I’m deeply upset about this. Really she had no choice but to return back to Edmonton. West Jet put her in that position! Returning even half of the tickets as a gift credit would have been sufficient as “ we are terribly sorry for the inconvenience due to its Christmas and that you wont be spending it with your family” would have been a nice token. But No, its like saying tough luck ill keep your $2000.00 or more dollars and you can go back wh ere you came from and have a nice Christmas alone. I flew West Jet not to long ago when my granddaughter was under 2 and I wrote in a complaint about a rude flight attendant and you apologized. So I said ill try one more time to fly with you and I did and was very happy with your flight attendants deminer and courtesy and felt wow great job West Jet! I was very impressed. I know times are tough these days but playing the Grinch is unacceptable. Being from a large close net family from Newfoundland and being frequent flyers from Alberta to Newfoundland you have not only broken our hearts by your insensitivity to my daughter and grand daughter. For myself, husband, mother, father and my other daughter we will not fly with West Jet again. Mrs Dowling

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24 July 2012 06:07:00 Guest

I am in the middle of a horrific adventure as I post this. Westjet (WS) has recently been awarded more slots at Laguardia and now have 7 nonstops a day from Toronto Pearson. As a point to point travel route, Toronto - Laguardia is popular. Air Canada has historically dominated this route and the New York market is also well served by Porter out of Toronto Billy Bishop Airport into Newark. I live in Ottawa YOW and was recently enticed by a low-ball airfare to fly Westjet to LGA through Pearson. I could have flown directly from Ottawa on Air Canada, United or Delta, but the return fare on Westjet ($350 including taxes) seemed too good to pass up. Here's the rub: Transiting through Toronto Pearson to Laguardia is a nightmare and Westjet either hasn't caught on yet (doubtful), or knows about the many pitfalls and may be trying to keep things under wrap as they attempt to establish a connecting market. Because LGA frequently operates under restrictions and allotted takeoff slots, as the day goes on more and more Pearson flights face 75, 90 or 120 minute delays. On the return, flight takeoffs can often be held on the runway for extended periods and 2 to 3 hour holds are not unknown. Add to that Westjet's 2 hour to 2 1/2 hour connection times at Pearson and their infrequent service between Ottawa and Toronto after 18:00, and a simple trip turns into a day long nightmare. The typical "golly gee" softsell humour at Westjet didn't work on us. The outbound trip took 7 hours and 40 minutes to complete. As I write this, our return will take 8 hours and 40 minutes. We missed our Pearson connection to Ottawa by mere minutes and we weren't alone in those who hoped the fight might be held. Westjet staff at Pearson were uniformly unhelpful and didn't believe the new 4 hour connection time was worth getting excited over. No attempt was made to accommodate us. On board, despite a two hour sit on the runway, laptops were forbidden and the inflight TV remained off. One glass of water was proffered during the 90 degree temperature wait. The head flight attendant chose not to offer liquor or snacks after takeoff. Westjet is playing with the big boys now. New York is a tough market and Air Canada has earned its stripes there. I should have known better. The long and the short of it is that LGA bound passengers expect better. I know I won't be making this mistake ever again.

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