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 ⇒  ⇒ Xiamen Airlines


Xiamen Airlines Discussion

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13 May 2018 12:05:00 SU535

year 2018 (all messages): This is not the Xiamen carrier site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier in most comments. No one can reply without the correct and full data on the reservation or on the flight/destination. Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce date / fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 2-5 days by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

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25 April 2018 11:04:00 Guest

horrible experience

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08 November 2017 02:11:00 EDEN LOY

I lost my cell phone on flight 853 from Xiamen to Bangkok on Nov. 7. It is a ZTE MAX phone. Please email me at eltennis81@gmail.com. or call +66 988 696073. if you found it. THANKS. Eden Loy

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05 April 2017 08:04:00 Chmiel Jaroslaw

Disgusting food, not friendly flight attendants & late

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30 March 2017 10:03:00 Guest

What a joke of an airline. If they want to actually get any kind of loyalty or return customers, they are going to have to change things. We booked return tickets from Seattle to Shenzhen months ago. I went to see about seat assignments about a month ago, and was surprised that our flight from Seattle to Shenzhen had been canceled. Of course, no one bothered to call us, or email us. If we had not called, we would not have known. So we had to change our schedule all around, to leave two days later, and change our return flight to come back a couple days later. So a month passes, and we are to fly out on Friday. So my wife calls to try to get some seats confirmed tonight. Now they tell us that our return flight has been canceled. So two days before we are to leave, we have no return flight. They say they can move us back a couple more days to a later flight, but that does not work with our work schedule. Plus on top of that, they canceled the flight and did not bother to let us know again. We had already booked several flights within China and hotels, so changing our times was not an option. This airline should be avoided until they understand how to actually function. Thought it would be great, because it was a direct flight for us, but never again will we book with them.

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22 December 2016 04:12:00 Kelly McLaren

Possibly the worst experience I've ever had not only am I handicapped and had to wait in dozens of lineups and spoke to many people that didn't communicate in English they made me check my carry-on bag with my wallet in it and when I left my wallet was in a my carry-on bag and when I arrived in Cebu City Philippines my credit cards and wallet missing then to top it off when I called every phone number possible also get people that do not speak English and I cannot get ahold of Airline it was appalling how horrible the service was as being an owner of a business myself I treat my customers much better and can't comprehend how this Airline stays in business with this appalling business practice

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27 May 2015 02:05:00 Guest

I like to share my horrible experience with one customer service counter in Terminal One Premium Check in Suite. We are Australian passport holders. We booked our tickets from Singapore to Xiamen through Bravofly web site(www.bravofly.com.au/), it only allowed First name and Last name to be entered. We were told at Singapore Airport that there is a special requirements regarding to middle name by Xiamen Airlines, the check in staff (from Premium Check in Suite) said that our middle names were required because we are Chinese. We were insulted by the comments made by the check in staff that middle name is not required for European, in particularly she mentioned that a Caucasian is not required to match middle name. Xiamen Airlines has special requirements on middle name but its system refuses to change middle names for more than 4 characters. My wifes middle name contains 5 characters, so we were forced to purchase an additional costly ticket from Xiamen Airlines without any option and help from airport staff. We were warned by Xiamen Airlines on the phone that ticket might be unavailable if we didnt pay for an additional ticket immediately. Xiamen Airlines didnt accept international credit card payment, we will definitely miss the flight and stuck in the airport without payment from my relative from China. We felt helpless and under enormous pressure at airport. We travel regularly but this was the worst nightmare we ever had, it ruined our tour. Singapore Airport said they were following instructions from Xiamen Airlines. We suffered a total loss of CNY6134.00 plus enormous stress from this ordeal.

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19 May 2015 07:05:00 Guest

I like to share my horrible experience with Xiamen Airlines. We booked our tickets from Singapore to Xiamen through Bravofly web site(www.bravofly.com.au/), it only allowed First name and last name to be entered. We were told at Singapore Airport that there is a special requirements regarding to middle name by Xiamen Airlines, the check in staff (from Premium Check in Suite) said that our middle names were required because we are Chinese. We were insulted by the comments made by the check in staff that middle name is not required for European, in particularly she mentioned that a Caucasian is not required to match middle name. Xiamen airlines has special requirements on middle name but its system refuses to change middle names for more than 4 characters.My wifes middle name contains 5 characters, so we were forced to purchase an additional costly ticket from Xiamen airline without any option and help from airport staff. We were warned by Xiamen Airline on the phone that ticket might be unavailable if we didnt pay for an additional ticket immediately. Xiamen airlines didnt accept international credit card payment, we will definitely miss the flight and stuck in the airport without payment from my relative from China. We felt helpless and under enormously pressure at airport. We travel regularly but this was the worst nightmare we ever had, it ruined our tour. Singapore Airport said they were following instructions from Xiamen Airlines. We suffered a total lost of CNY6134.00 plus enormous stress from this ordeal.

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08 November 2014 04:11:00 david/travel agency in usa

if we issue ticket from TPE/FOC C CLASS round trip, What is commission for travel agency ARC and IATA members. Would you please advise us Thank email : flowerstravelco@yahoo.com

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06 July 2013 12:07:00 ABK via flight MF875. 5.7.13

Good afternoon 夏门航空, Let share my 'enjoyable' experience with 夏门航空 on 5.7.2013 Flight MF875 As comparison to my personal experiences with other Airlines name Cathay, SIA, Quantas, MAS, BA, KLM, 1. DELAYED FLIGHT----Delayed more than half an hour. 2. During the waiting time inside cabin, not even some drink/refreshment serve, or warm towel to refresh ourselves. After more than half an hour, water & nut serve but coincidence with plane is ready to take off. Are you really enjoy your drink & nut while the plane is taking off.----Good enjoyable experience served by 夏门航空 that you are not preferred to. 3. NOISE POLLUTION-----While waiting in silence in cabin for the delay, quite for more than 10 minutes, off of no where 夏门航空 let you enjoy their choise of cabin movie via cabin loud speakers sound system. Although I'm understand Manderin but I'm not enjoy the movie with 'sound pollution' to my ear drum. Why not Flight attendants just distribute the ear-set early and let the passengers have their own choice, not to force the movie noise pollution to pollute our ear drum.-----Good experience you need to pay for it (air ticket fare) for the noise pollution you may not wish to. 4. BLANKET-----MF875 international & night flight that take more than 4 hours to reach destination, without sufficient blanket as basic services to customers. (This is not a 廉价航空), another good service by 夏门航空. Luckily one of air stewardess provided her personal jacket to one of 70 years old passenger. This we said Thank you to the Air Stewardess. 5. BEVERAGE----As international flight and considered long distance journey. Suggest that should serve wine and proper beverage. FA informed 夏门航空 is not provide wine,, no famous China beer example 青岛啤酒, with good taste too. Instead serve beer with unknown brand is not comfortable with. 5. THIS IS SMOKING FLIGHT????----AIR POLLUTION Flight experience with CATHAY, SIA, QUANTAS, MAS, BA, KLM. I'm never experience cigarette smoking smell in cabin. But I have force to 'enjoy free of charge' cigarette smoking smell heal serve by 中国夏门航空. Thank to 夏门航空 that I' m not deserve or wish too. this 'extra-ordinary, experience is confirmed by my smoking friend in the same flight as proof. The cigarette smoking smell heal in cabin at time 7.00pm, 8.10pm, 8.50pm & 10.30pm. Although we have courtesy in FA a few time but the positive response and just confirmed no body smoke in the cabin. Why no announcement that this is no smoking flight to passengers, and we have notice that the non smoking sign above head is not light on through the journey.----May we concluded that 夏门航空 是 可吸烟 航空. 6. LIE 谎话-----We have courtesy informed chief FA that the cigarette smoking smell suspect and may come from business class seats cabin(only 8 seats). Answer by chief FA that no body in the business class cabin. Upon checking with our photo proof in record ( we can provide this photo to Xiamen Airlines if you wish). we found out that there are passenger in business class cabin, one gentleman seated at second row corner left hand side view from our cabin. ONE LIE TO COVER ANOTHER LIE. Last and not least. If you wish to enjoy noise pollution, air pollution, 'good conveniences', 'good food and beverages', some you pay for nothing, some extra serve to you although you are not wish too. Try XIAMEN AIRLINES 夏门航空 THANK YOU 6.7.13 afternoon

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21 April 2013 01:04:00 LIN WEIZHEN

I had a very terrible experience with XIAMEN AIRLINE. Personally, I felt that, this is the worst AIRLINE that I have ever encountered. On the 24th March 2013, I was supposed to take flight from Jin Jiang Airport to Guangzhou Airport from 1755. At 1650, I was told that the airplane was delayed and I had to take the plane at 2140. Since I still have sufficient time to take my midnight flight back to singapore, I agreed to the arrangement. However, when I reached the airport, the plane was again delayed without further notice. It was until at 2245 then we were able to board the plane. Again when we were on board the plane, we were being held waiting until 2326 then the plane took off from Jin Jiang. Upon reaching Guangzhou, I had already missed my flight back to singapore. I was very upset with the delayed again and again, if I had know earlier, I could had made arrangement, so that I can be back to Singapore on time. Furthermore, when I seek help from the service crew to liases with JETSTAR airline, I was told that they knew nothing about international flight, and when I ask about other flights back to Singapore, they told me that the next available flight is the morning flight the following day. However, when I reached Guangzhou Airport, there are 2 midnight flight flying to singapore, ONE is singapore airline. Again, apparently, XIAMEN Airline knew nothing about international flight, I would say that the service from them is not efficient and not up to standard, even compared to other budget airline. When I am back to singapore, I lodge a complaint to the feedback department. There was a delay in reply, I wanted to reach the supervisor, yet the service crew replied that their supervisor do not attend to compliant and they ONLY attend through phonecall and not through EMAIL which I felt is ridicules having a email system yet does not provide a reply system. When I told her the whole situation, service crew could only apology and not able to give me a satisfactory answer to explain why the Xiamen Airline could not reach Jetstar Airline upon my request and Xiamen Airline could not tell me the other two midnight flights back to singapore and why they did not provide an email reply to my complaint letter. Worse still,the service crew only insist that they are not going to compansate my loss. The service was a total disappointment!

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