I traveled with air cote d'ivoire but two of my bags were missing. How do I file a claim
Air Cote d'Ivoire has one of the most worst services in aviation history, especially the one in Accra. If you have other options I would advise that you do not fly this airline. They cancel flights without a word and when you contact them, they are so indifferent...
One of my colleague was supposed to travel from Sen Pedro to Abidjan on 15.06.19 ( via Cote De Ivorie)and Abidjan to Nouakchott on 16.06.19 via royal air Morroco. But on 15.06.19, flight no HF 035 from Sen Pedro to Abidjan got cancelled due to which I was not able to catch the next flight and also had to bear the cancellation fees for the ticket
Dears, does anyone know how much air cote d'ivore charges for missed flight or no show.
Hi All, I arrived Accra, Ghana on Saturday, July 15th. I transited Abidjan from Dakar on flight HF 701. The flight HF 0500 departed Abidjan at 20:00 pm for Accra, Ghana. On arrival, my luggage could not be found. Please assist.
Hi i wish to follow up two lost baggage a suitcase,and abox which had meeting documents
On 21 May 17 I departed Yaounde for Freetown and transited through Abidjan. On collection of my luggage at Freetown, I saw that my bag was opened and my Microsoft Surface Pro 4 missing. I sent an email to the airline to lodge a complain and they couldn't even acknowledge the receipt of my mail let alone arrange for the restoration of my missing item. Sad.
My experience with the airline is not palatable at all. I departed Lagos for Freetown January 8, 2017 and since then my checked in luggage has been missing. I had reported to the Freetown office but the news I received all the time is that the Abidjan office is making things difficult. The question is "Where is my luggage and why has it been difficult for the airline to sort out my issue?" I need an urgent explanation from someone out there. I have very vital documents in the bag that has developed wings. Dr. Olapade OJ Njala University, NJala Sierra Leone +23278507769 email@example.com
I am writing about my experience with both Air Côte d'Ivoire and South Africa Air. My husband and I had the following itinerary: Sat, Dec 3 8:00 PM GMT ABJ to ACC Air Cote D'Ivoire 500 Arrive Accra (ACC)9:00 PM GMT Terminal 1 Dec 3 10:30 PM GMT ACC to JNB South African Airways 53 Arrive Johannesburg 6:20 AM SAST Terminal A, Then 8:45 AM SAST JNB to DUR South African Airways 539, Terminal B Arrive Durban (DUR) 9:50 AM SAST Unfortunately, the initial flight (Abidjan-Accra) was delayed due to a storm. We arrived in Accra at 10:00 pm. We notified the head steward in business class that we had a tight connection and we were under the impression that he was going to help with the transition. We had to wait at least 10 min. after the plane landed for the bus to arrive. The bus driver was also notified of the tight connection. When we arrived at the terminal, we were taken in charge by Theresa fr om Air Côte d' Ivoire. She asked us to write our names and passport number in a book, then took us, along with 3 other passengers, bypassing immigration (most of us did not have visas to enter Ghana), to exit the building, and reenter from the departure side. It was quite far! When we arrived, the SA check-in desk was closed, then a lady came and sat at it. She told us the check-in was closed for our flight. We could hear the boarding calls for it, but she kept saying there was nothing she could do. Her attitude was disdainful, then she passive-aggressively went to working on something else. She refused to give us her name, and her badge was hiding behind her desk. We asked to speak with a supervisor who came after the flight had left. Both of them said that they were not notified by Air Côte d'Ivoire of our late arrival. He started lecturing us that for international flights, check-in is 3 hrs ahead, and that SA did everything possible. Theresa then took us to an office, wh ere a gentleman booked us on a flight at 9am the following morning. He warned us that there were delays on that flight, and asked Theresa to follow through in the morning. She arranged for us to spend the night in a hotel, and gave us the name of her colleague William Barkloe, who she promised will let us know our status. We did not hear from him, so we called him in the morning. He asked us to call him back at noon. He was impossible to reach. His phone was either busy or turned off. He finally heard from him that we needed to be at the airport at 6pm because the flight was leaving at 9pm, a full 24 hr from the initial flight, and a12 hour delay from the rescheduled one. After we boarded, we sat in the plane for a few hours before we were told that there was a leak in the galley. They tried to fix it, but were unable to do so. So we ended up being moved to another flight departing at the same time. There were no more business seats available, so we had to sit in coach, even though we paid for business tickets. The delay also cost us the next connection, so we ended up arriving to our final destination Monday at noon. The trip ended up taking almost 36 hrs, and we missed an important meeting as a result. It was a horrible experience. We didn't get a true apology from anybody. Here are the issues that are concerning: 1) lack of communication between the two airlines, and lack of ownership of the problem. 2) transit in Ghana is dysfunctional. We should not have had to enter the country then check in again. 3) delayed/inadequate follow-through on the part of Air Côte d'Ivoire. We spent most of Sunday trying to figure out our status, and felt helpless because our only contact was not responding. 4) inflexibility of the agent for SA. It is still not clear to us why we were not allowed to board the flight on the 4th. If it was really impossible to bend the rules, at least some empathy should have been shown, and some attempt to help fix the problem. 5) 12 hr delay in our rescheduled flight with no communication about the expected time. 6) no compensation for the inconvenience that we experienced and missing a part of the meeting
The workers at the Lagos airport were rude and they had very poor customer service
Ngobeni Siphiwe : Good day, This is a formal complaint on the above ticket referencing the Conakry - Johannesburg leg. As it was communicated that the Abidjan to Accra flight was rescheduled, the flight was 30 min late which led to missing the SAA connecting flight to Johannesburg -SA. Due to lack of communication and accountability between Abidjan and Accra team, no one bothered to book us into the first SAA flight. A Mr William the Accra ops manager was not bothered to assist us in the morning of the 8th to get on SAA 210 - though he was the one who got us to the hotel and told us the time we had to be at the airport in the morning. So we (with another gentleman in the same predicament) eventually had to purchase our own tickets to get to SA. With that said, I need you to advise on the process to follow in order for me to get the money back which I had to spend on the transit visa and oneway fare to johannesburg. I would really appreciate that this get your atmost attention. Thank you, Siphiwe Can someone from the airline please contact the guest.
Air Cote d'Ivoire is useless, but have no choice if one wants to travel to different countries in West Africa or Asky. Air Cote d'Ivoire est nul, mais je n'ai pas le choix car il n'y a que vous et Asky qui font ces trajets en Afrique de l'ouest.
I traveled from Abdijan to Freetown on monday the 30th/May/2016 aboard FNA HF760 time 12:15 through Guinea Conakry. I forgot my Ipad in the plan when I landed in Freetown airport. I have tried to contact customer service but did not get through. Please can you find out and let me know through email firstname.lastname@example.org or face book or telephone 0023279952131. Many thanks Peter Lemi
Good day, This is a formal complaint on the above ticket referencing the Conakry - Johannesburg leg. As it was communicated that the Abidjan to Accra flight was rescheduled, the flight was 30 min late which led to missing the SAA connecting flight to Johannesburg -SA. Due to lack of communication and accountability between Abidjan and Accra team, no one bothered to book us into the first SAA flight. A Mr William the Accra ops manager was not bothered to assist us in the morning of the 8th to get on SAA 210 - though he was the one who got us to the hotel and told us the time we had to be at the airport in the morning. So we (with another gentleman in the same predicament) eventually had to purchase our own tickets to get to SA. With that said, I need you to advise on the process to follow in order for me to get the money back which I had to spend on the transit visa and oneway fare to johannesburg. I would really appreciate that this get your atmost attention. Thank you, Siphiwe +27810382255 Can someone from the airline please contact the guest.
Requesting confirmation for my return from Accra to Sierra Leone on Sunday 22 November. Booking reservation number: 5Q08G4 Point to note: The Surname was misspelt on the ticket. On my passport it is spell Mrs Aina Cathrine Junan. It was mistakenly spelt Mrs Aina Cathrinne Juana. Regards.
Can someone please post the baggage liability policy/conditions for Air Cote d’Ivoire? they should not be flying according to international aviation law if such a policy does not exist. It means that i can place illegal substances in my baggage and claim that the airline owns the baggage for example. if anyone can put me in touch with senior personnel in this regard, I would gladly appreciate it as the airline in question has not published any such policy in the public domain.
I was amongst the passengers that boarded the first ever HF flight for FNA LOS on January 2015. I had two laptops on me during the journey but was unable to have both of them as hand luggage. I had to check one in and have one as my hand carry, when we got to ABJ there was transfer of luggage based on my demand cos I was initially scheduled to fly to Cotonou on the same day but when my flight was changed to Lagos instead of Cotonou I was given new luggage tag. On board the flight from Abidjan to Lagos we were just 16 in numbers, when we got to Lagos we were highly recognized greeted and welcomed by the murtala Mohammed airport staffs. We proceed with immigration clearance and baggage pick up. I picked my baggage and went home thinking all was well but when I got home I tried to open my checked in baggage but I noticed the zip was kinda hard to unzip that I had to force it up to open but when I opened it I was shocked that my brand new laptop checked in on the luggage have been stolen by these crook staffs despite me using padlock to secure the box. These crook staffs re well trained that they handle their dubious act professionally so that you will not even know they have tampered your baggage until you get home. All efforts made to recover my laptop is in vane because I have been calling their customer care numbers but no one giving me positive response. You can reach me on email Georgehenrybrown2000@yahoo.com. My advise is for every one not to check in expensive gadgets rather have them on board as a hand luggage.
I boarded the plane from Kinshasa on the 10th July, 2015 to Lagos. I checked in my bag and my hi pad was cleverly removed from my bag. I never knew until I got home that day. This is bad for the image of the organisation when people employed to service the customers lack integrity. All efforts to reach the customer service to complain ended in fiasco. I tried even the customer service line in Ghana but couldn't speak with any agent. I thank GOD for the safe trip but felt bad about the incident and concerned about the reputation such criminally co-opted employee is causing for the organisation. You may wish to contact me, 08020503620. Thanks.
Kindly let me know the cost from Monrovia to Lagos
My name is Trokon Morris I live in the United States I want to know how much does it cost to fly from accra to Monrovia
how much is the ticket from Lagos to Monrovia and how ,where do i get the ticket today..
I Missed my flight from New York (JFK) with British Airways to Ghana to connect with flight 501 from Ghana to Sierra Leone, my ticket Number is 125 8514346414. I AM PLEASE REQUESTING FOR A REBOOKING of my ticket for 14th March, 2015. My new booking of the same flight British Air Ways, depart from New York at 22:30 and arrive in Accra Ghana on 15th March,2015 at 13:50. I thank you for your understanding
I missed my connecting flight from New York to Accra for Air Cote D'IVOIRE , Time 00.05 on 13th March,2015 from New York to connect in Ghana for a flight from Ghana to Sierra Leone. I therefore, request for a rebook of my ticket for 14th/03/2015 to connect with your flight. Our departure time from New York is Tomorrow with British Air ways from JFK TO Accra Ghana is 22:30 and arrival is at 13:50
I am currently in Monrovia Liberia and i am try hard to get ticket from Monrovia to Abidjan, because Air Ivoire ticketing office people are very conny, they asking for 1000 usd from Liberia to Cote d'ivoire, How can this be?
My experience in Monrovia Liberia with Air Cote d'Ivoire was the worst in my flying time. Being over 1 hour 45 minutes earlier than flight arrival, we were told the gates were closed, yet well connected people were allowed to pass through! Only to be informed by airport staff that the airline ground team runs a scheme of overbooking. The agent on ground would not even address the passengers, the ticket does not even bear the latest check in time!... surely if this their business model all the best, and taking advantage of an Ebola epidemic to overcharge, overbook and no customer service! Cant wait for real service providers to be back in the West African route.
FRAUD: THIS MORNING MY CREDIT CARD HAS BEEN USED FRADULENTLY TO PURCHASE A TICKET FRA-Bordeaux FOR 587.54 EUR.. OF COURSE NOW i HAVE BLOCKED MY CARD.TtHERE IS SOMETHING i CAN DO TO CANCEL THIS PURCHASE?
I flew from Freetown to Accra on 18 December 2014. My bag went missing it has not yet been found. I have all the documentation regarding this bag. I reported it missing in Zimbabwe as did 3 other of my travelling companions. Their bags were recovered, but not mine. My bag is clearly marked with easily seen personal details. How can it be missing? On 12 January my wife and I returned to Sierra Leone. We slept over at Accra and rebooked our bags (2 each) from Accra to Freetown. On our arrival, my wife's 1 bag had gone missing. We have not recovered it yet. The bag was meticulously labelled so that it would be impossible to lose, as well as indicating final destination of Freetown. How is it that the personnel of Air Cote d'Ivoire cannot locate our luggage? What is going on?
My younger brother who live in Abidjan Cote d’Ivoire boarded your flight this morning from Multala Mohammed Airport, Lagos Nigeria, upon his arrival in Cote d’Ivoire he discovered that your staffs has stole his laptop in his luggage. I am writing this to inform you to speak to your staffs to return the laptop or you pay cash equivalent of the laptop, or i will personally go to Radio and television houses to inform them that your staffs are Robers and you also encourage stealing of passengers luggage's. you just started operation in Nigeria and you should be honest with your passenger not stealing their items inside their luggage's. you guys are heartless and wicked. Martins
Dear Management of Air Cote d'Ivoire, I kindly want to bring to your attention that my hand luggage that was collected by one of your air hostess is yet to get to me. I flew your plane on the 23rd of November from Nigeria to Sierra Leone. On getting to Ghana(on transit) the aircraft to Abidjan was small, so my hand luggage could not enter the apartment for luggage in the aircraft. So, one of the air hostess collected my luggage and my boarding pass. She latter returned with my boarding pass and informed me that I would receive my luggage in Freetown that same day. On getting to Freetown I did not see the bag. I filled a form with your staff at the Lungi Airport and have been following up. As at today your office in Freetown informed me that the bag is in Monrovia and that it will be brought to Freetown today. I have called Mr. Augustine your staff in Monrovia to remember to send my bag to Freetown today. I hope that all I have in the bag will be intact as I will not hesitate to sue your Airline if I loose any of my belongings. Thank you.
Baggae tag KQ 352784 is missing. Please can the airline reply to this?
I arrived Monrovia fr om Accra on Sunday about 4.30PM less the bag that contained the printed and presentation material needed for a training program that I was conducting for my client during the week. I was advised that the airport crew had left for the day and I needed to go to the city office to file a claim. False! I was told I would get the suitcase on Tuesday. False! I was told I would be called. False! This is 3 days later and no one knows or can tell me wh ere my suitcase is or when I can expect to get it. I am having to reproduce all of the printed material. I would rather walk than fly this airline ever again. Does anyone know if I have a recourse for loss and damages?
Hi I have been on fight HF763 fr om Monrovia to Freetown on 6 March 2014 My bag went missing. I was promised my bags on Sunday the 9th March, still no bag I was on the airport on 11th March and there were no bag I am in South Africa and need to know what is happening with my bag I dont know wh ere else to enquire
Flights schedules from Abidjan to Accra
AC is the IATA code for Air Canada!