I am not sure where to send this complaint and request. We could not contact anyone at the numbers provided in the airports. They do not answer the phone ever.
I am a Canadian who flew with Air Madagascar. My original booking number was 330075451. My name is Robin Hutchinson and I flew with a Dutch national Pieter Vis. We flew to Madagascar on Sunday March 29th 2015 and were to return to Paris on Thur April 16th via Antananarivo.
I arrived in Canada on April 19th at 720pm via Air Canada. Our flight from Nosey Be originally at 8:55 am on April 16th was delayed or changed 3 times then cancelled at 9 pm. We were put up in a hotel by your company. In the morning we had to fight to be on the 2 pm flight to Tana. Once in Tana the desk clerk booked us to Reunion Island saying we would have a connecting flight to Paris. We checked our luggage and flew to Reunion. Once in Reunion, we were told your company did not book either of us to Paris on the Air France flight at 620 pm. We were left without luggage in Reunion Island. Air France representative at the gate told us that we would be changed to Corsair flight leaving later and our luggage would be transferred. She would not give us any information but told us to sit and wait at gate 3. We did as told trusting her. They said a representative from Air Mada would come for us. No one did. We realized that Corsair was flying from gate 4 and approached them. They had never heard of us our booking or our luggage. We were stranded in Reunion, without any clothes or belongings. A young man from Corsair felt bad for us, he started to look for a Air Mada rep to help. We found one about 10 pm that night. He booked us a hotel at the Best Western then booked us on the morning flight with Air Astrel. He said our luggage never left Tana.
We had now missed our connecting flights home. I was flying to Canada via Air Canada Friday April 17th. My friend on KLM. We managed to get to Paris on Saturday night at 830 pm. All desks were closed at the air lines to help. We tried to call the Air Madagascar help number but no one answered and we could not leave a message. We had Air Astral try they could not contact anyone from your Airline. We were stuck in Paris for another night. With out luggage and in the same clothes for 3 days now. No toiletries or clothes as it was again to late to shop. I finally rebooked my flight to Canada which cost me additional $690.00 plus a hotel stay. My friend had to pay an additional 255.00 euro to fly from Paris to Amsterdam to make it to work on Monday.
Our luggage is gone and still missing, last we heard it was sent to Reunion Island the day after we left to Air Astral. I have none of my personal things such as hair dryer or clothing at home plus gifts and cameras. I do not know when I will see it again if ever.
We need to be reimbursed for our expenses and how to go about it. I have never flown with an Airline who just sends people all over with no connecting flights. I really felt that we were just sent somewhere else so that person did not have to deal with our problems. It was a terrible 3 days living in the same clothes with no way but hotel soap to clean ourselves.
If your company refuses to reimburse us than I need letters from your company to provide to my insurance stating that so we can some how get our money back. I have also missed a day of work today as I have to go buy personal belongings to get ready.
I have copies of stamped papers from Air Madagascar showing the flights they said we were booked on, and all tickets.
In addition to this our luggage was also misplaced from Tana to Nosey Be on our arrival to Madagascar and we were required to pay cab fare back to the air port to get it on March 31. Plus buy clothing to wear due to the heat.
All in all this cost me close to $1000.00 Canadian to rebuy air tickets, food, hotel and belongings. My friend from Holland spent about 500 euro.