Brisbane to San Francisco via Auckland, Dec 2013, returning Jan 2014, Business Class. Totally brilliant service from the dedicated, often mature-aged, flight crew, who understand the concept of customer service.
On a recent flight it was announced that dinner was to be served consisting of a main meal and ice cream.
When the trolley arrived with the meal the stewardess was telling everybody that today there wasn't sufficient ice cream provided, so it was only the main meal which looked utterly disgusting and not something one would like to eat.
Well that's maybe the newest idea to save cost, let the customer pay for the full service and then just don't provide.