Had a family vacation planned foe Nov 23. My husband had a minor heart attack on Nov 21 so he was not allowed to fly. We had to advise airline of the situation but i was still going to go on the trip. What does Air Transat do: They went and charged me an additional $290 for traveling as a single. We shouldn't have been so honest and just went to the airport and telling them I had no idea where he was.Then my husband would have just have being a no show and I would have save $290. richer. We were aware that there would be no refund from Air Transat for my husband which is fine because we had Travel Cancellation Insurance. But for Air Transat to charge me an additional $290 and keep all of my husbands fare as well is pretty bad. If they really needed to charge the $290 then they should have just taken it from my husbands fare.
So they got $1800 in pocket for my husbands fare, plus my $1800 plus an additional $290. For Shame, For Shame
The worst customer service I have ever experienced! No one returns my calls ! My luggage and my husbands is missing now for two days and no one has contacted me! I guess getting a lawyer or contacting every media outlet is the way I will have to go at this point
Letter in post to say booking or seat reservation not recorded for flightTS0822 return from Vancouver to Gatwick, Full flight, difficulties getting seats,worse still missing the flight or being separated,sorted,then our upgrade to Economy Extra in doubt,agreed at last minute.The food was minimal,hate to think what the non extras got. The cake/bread given before landing was awful. Stress levels very high!!!!!!!!.
we had a bad experience the air hostess started shouting at us and our 2 year old and grabbed her legs and pushed them down under the seat pointing at her and shouting she had not slept and was cranky but not the right way to go about it made a formal complaint nothing from air transat