Airtran has the worst customer service I've ever experienced. I'm stuck in Las Vegas because of a flight delay and tried for over an hour to locate a gate agent. None found. Finally a supervisor (Joe O) made an announcement that the flight was delayed because of mechanical problems (lie) and then he promptly disappeared even thoughh there were several people at the desk needing help. I finally chansed him down at another gate and he refused to talk to me until I called the Airtran 800 number and got a supervisor on the phone. Then he said he had to get a plane out but would be back in 1/2 hour to talk to all of us. That was over an hour and a half ago and so far -- no Joe. He should be fired and the rest of the employees at the Las Vegas airport should be retrained in customer service.
I was scheduled to return from Las Vegas on 8-27-11 which was 1 day prior to hurricane Eileene hit to MA. I changed my flight from late evening to 7am. When I went online the night before the flight was cancelled. All flights from 8-26-11 to 8-29-11 were cancelled due to the hurricane. My flight was changed, without notification from Air tran, to the following Friday, Sept 2nd. Eileen wasn't even scheduled to hit MA until Sunday 8-28. After speaking to several people I was told nothing could be done, it was "Nature." I went to the airport for my original 7am flight. I was told once again, nothing could be done. I then spoke to a Supervisor who told me the flight was in fact, not cancelled. She put me on the flight and I arrived home as originally scheduled 4:35pm on Sat which was the day before Eileen hit. To make matters worse, there were approx 50 people on th flight. What was with the misleading information and rude Customer Service. With the exception of the Supervisor and one other Customer Service Rep on the phone. Horrible experience! Will never fly Air Tran again.