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American Airlines Discussion
Today I flew from Pensacola to Charlotte Douglas International Airport via American Airlines on AA2007. The flight arrived at Gate B16 and I was departing from Gate E18 to go to White Plains AA5606. Due to the late arrival of AA2007 I had to run to make AA5606. I completed this Passengers Marathon in about 15 minutes just as they were calling to board my group (I'm in my early 50s, just spent the past week living like I was in my 20s and haven't exercised in decades). I was pleased with my race performance and slept the entire flight to White Plains. AA5606 actually landed 20 minutes early at White Plains. I casually strolled to the single baggage carousel at HPN. Patiently waited for my baggage through two other arrived flights bags only to be the only left at the carousel not holding a bag! American Airlines arrives late, expects the passenger to do a quarter mile sprint to make your next flight and they even do the same with your baggage?! WTF! There were seniors onboard AA2007 that had a connecting flight at E11, I'm guessing they didn't make it because I smoked 'em as soon as we stepped off the gangway. Perhaps American Airlines could provide shuttles from Concourse B to E that would allow passengers to carry their checked bags with them. Maybe make a deal to get all AA flights in the same or adjacent concourses. It seems ludicrous to expect passengers to make that run and then not be able to do the same with their luggage.
So for the position of Customer Service Manager, Airport Customer Experience The status says "pending hiring manager review" what does that really mean?
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Hello to everyone. Recently, I purchased a ticket on American Airlines, however I mistyped my name on the ticket. Has anyone here ever had to change name on american airlines ticket? What is the procedure like, and are there any costs involved? I would be very grateful for any guidance or personal experiences you could provide!
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Hi, my daughter lost some jewellery on a AA plane in December. The lost & found claim has been closed and I wondered if any staff might help?
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planning an international trip next summer. My return flight brings me into IAD (Dulles) but my connecting flight home departs DCA (Reagan). There's a 12 hour difference between landing and departure. My question is: Will I have to collect my luggage and recheck it the nex morning or because it is a connecting flight will it be tranferred to my flight at Reagan
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I had a flight today confirmation OWGCTZ Phx to PHL. I paid for seat selection. I was in 8A as I selected. When I boarded the plane my seat was changed because someone was in the seat. I was given 34b A middle seat in the back of the plane. How do I get reimbursed for this inconvenience
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American Airlines' cancellation policy varies depending on the type of ticket you've purchased. Non-refundable tickets can't be canceled for a refund, but you may get a credit for future travel. Refundable tickets can be canceled for a refund. It's important to check your specific fare rules and consider travel insurance for added flexibility.
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I do have a question? For an employee who is on standby and is not able to get a seat in that flight, does the customer service representative at the gate the one who puts you on the waitlist for the next flight or is it the employee on standby who has to look for another flight and put his/her name on the waitlist through his/her employee account?
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Hello I am flying from Heathrow to Dallas in 3 weeks time and I am booked in an aisle seat in premium economy on a 777-300 and wondered if the outside armrests is also able to go down to give you more space as they look like that might do. Many thanks for any help
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Fixing my credit with the help of H A C K M A V E N S CREDIT SPECIALIST was the best thing that has happened to me this year, it was fast and easy. At first, I thought it to be a scam, but they proved me wrong by shooting up my F I C O score from 553 to 785, cleared all outstanding debt worth $25,000 and cleared derogatory, repossessions, and collections from my credit profile in less than 8 working days. All I did was contact them through the contact details I got from other good reviews about them online EMAIL: H A C K M A V E N S 5 @ G M A I L. C O M or Call/Text/WhatsApp: [+ 1 (2 0 9) 4 1 7 – 1 9 5 7]. Thank you!!
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I have not been able to get confirmation from anybody at American Airlines as to whether the 777–200 seat 17 has a TV entertainment screen either in the armrest or a screen on the wall in front of the seats. This is an eight hour overseas flight and the best they could offer was that perhaps there is one screen on the wall for the two bulkhead seats to share?? it seems ridiculous to pay for upgraded seats if you cannot even get a TV screen. They suggested that because they cannot definitively answer my question that I bring a tablet. Anyone have any information on this?
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I’m flying from Kansas city to Atlantic city in august the flight stops in Philadelphia and has now been changed to a bus onwards to Atlantic city , and a 3 hour 20 wait. Can I leave the airport and go and see some sites ?
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While checking my bags onto my return flight from Cabo to Charlotte on June 9 2023. I was told fishing rods were not allowed on the flight even if checked. The rod was telescopic and in a 2 foot X 1 foot case. The American Airlines Rep indicated to me that he could get my rod on the flight by paying him a bribe above the luggage fees for checked bags. As a result I abandoned my rod at the luggage desk and I am sure some American Airlines ticketing agent is enjoying his new fishing rod obtained illegally under the authority of American Airlines. American Airlines has since told me there are no rules against checked fishing gear.
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Does American Airlines still require proof of vaccination or a negative COVID test in order to fly domestic in the US?
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My carry on bag is almost 1/2 inch wider than their maximum online dimensions. Will this pass through the sizer or should I purchase another carry on bag
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Can a person receive additional reimbursement from airlines if delayed baggage caused depression and emotional distress?
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We have had several flights on American, each time there have delays causing us to miss connecting flights, Is this bad luck or incompetence?
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This is BS, no, most AA counter clerk attendants are just ignorant of the policies that apply to air travel, especially when it comes to baggage policies, travel bans, seasonal embargoes and especialty items. As frequent flyers, we know most of those airline travel intricacies and are amazed by the level of stupidity that some AA associates, at the counter and at the call center, show when they don't know the rules and try to invent them, interpret them so differently, day to day, even minute to minute. Sometimes, the clerk guy calls help desk for support, where another ignorant assistant, just procure to read the same web page that every one else has read but adding more * to the confusion. At the end, the clerk is left with an ambiguos answer and depending on his level of idioticy, pretends to be the semi-god of the moment and you are at his mercy. One time a miss a flight because the AA baggage policy states that they do not accept boxes as checjed baggage. That's certain for some airlines. Preventing people from packing stuff in flimsy cardboard boxes. However, I packed in a duffel bag a shoe box. Typical Nike's box with new sneakers along with clothing and other items. The moron asked , what I have packed in the duffel bag, I said, clothing, shoes, personal items, no batteries, blah blah blah. Then he saw the silloethe of the shoe box in the duffel bag and asked, -is it a box? I said.. yeah. He claimed that AA does not accept boxes. I was compelled to see hom reading the baggage policy. Ignorance costs losts of money to this country, an AA is number one costing us priceless time.
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All but the final leg shows on the AA app and website. The booking is with AA and British Air. All legs show on the BA app. Should I be concerned?
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If I have platinum status on AA Can I get a free seat selection and free checks bags if I book through BA directly If I have platinum status on AA Can I get a free seat selection and free checks bags if I book through BA directly? Or should I book through AA instead the same flight? If I do it through AA it tells me I cannot select the seats as the flight is operated by BA. Please help me with this. Also, BA economy basic freaks me out as it says no checked bags allowed. If I have the AA status can I still get free check bags even If I select economy basic in BA website?
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What does it mean to be an American airlines mpc canidate ? I interviewed a week ago and wonder how long hiring process is thanks
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AA in Heathrow is an absolute * show. AA was sending me text messages stating that they changed my seat along with my traveling party. I was confused so I decided to go to the airlines clerk. There were 3 incompetent employees working the British Airways and American Airlines booth meanwhile across from them was the Delta and Virgin Atlantic booths. The Delta booth was much longer but they were so efficient yet the BA and AA booth had less people but it took 1 hour to finish up a guest. No sense of urgency and they walk off the job while “helping a customer.” Recently learned how UK customer service is after confirmation that Brits are rude and that customer service doesn’t exist in this country. The photo I uploaded was an employee named Daniela. This one was very incompetent and half assed her job which made me irate after making everyone wait over an hour. When it came to my turn, I asked her a specific question about customs as it was my first time in the UK and never coming back because I was so turned off by the laziness and rude demeanor of these people. I asked for help to get my answers since Daniela was an employee but instead she told me I should call AA to find out. Wtf kind of service is this? She obviously knows that no one will answer the phone so she decides to excuse herself without telling me she’s leaving. I asked her what her name was and She walked off as I flagged her down and she ignored me while I kept asking and trying to look at her name tag. She started to cover her name tag so I decided to take a photo of her so I could report her shitty service when I returned to the US. Daniela saw that I had my phone and she tried to snatch it away and hit my hand. Then I proceeded to really getting her photo and then she screams off saying HELP! What a crazy associate so I went back to the counter to ask for her name to her colleagues and they all played stupid and wouldn’t give me any of their names. I asked for a customer service number or manager to speak to and they refused saying they don’t know when they did. It’s appalling how rude Brits are and their customer service and mentality is like they live in the Jurassic dinosaur era. Purely ignorant. To make matters worse, this Daniela scum decided to fabricate a story saying I assaulted her when she’s the one who whacked my hand to get my phone and then said she wasn’t going to press charges. What a baloney and I’m going to pursue charges on her because she lied and got me kicked off the plane. Her incompetent manager Mario Saenz Molina who is another tool that doesn’t know * decides to take her side and give me an excuse for her bad behavior stating “she has 3 kids and she’s quiet so I don’t think she’s wrong.” What the hell does having 3 kids have to do with her not being responsible for her shitty service and demeanor? Overall they got these two airport police imbeciles to get involved and didn’t even hear the customers story. These people are racist because they were all European blond hair blue eyes and I’m of course an Asian American. So uncalled for and racist. They didn’t want to reprimand their shitty employee who doesn’t even know what customer service is. Why the hell are these two idiots working for AA? Isn’t it funny how I’m a US citizen utilizing a US carrier aircraft managed by non US citizens? It’s appalling how the customer who is asking for help and has questions that needs to be answered only to be mistreated by foreigners working for an American company. Mario m Molina and Daniela needs to be re-trained to what customer service is and what they got hired for. It’s a shame how they don’t know how to follow American protocols while working for an American company. It’s baffling so please either re-train them properly or to get rid of them if they dont bother to follow and provide good service.
I am so over American Airlines. I feel as though I have been in battle with them for most of this year. Firstly, I found out that the credit I received for a cancelled flight was short by the taxes included to the fare. This took months to resolve. I am ready to book flights now using my credits, however the cheapest flight that a reservations agent can offer me is over USD2000, compared to USD1600 online. The original flight which was cancelled cost just under USD1200... The online fare is already a substantial increase, let alone the fare booked with a reservations agent - an additional USD 850! This is so unfair and I feel that my credit is worthless.
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As an AA employee I wanted to give passengers a little background on why some of the things happen that people complain about. Mostly they just don't understand the realities of air travel. First, delays and cancellations. These never, ever, happen due to incompetence or lack of care for the passengers. Aircraft are machines that break. They are massive, multi million dollar machines. Think about how long it takes to repair cars or appliances, days and these are much smaller. They fact that our mechanics can repair aircraft out on the tarmac within hours in all weather is amazing. Mechanical issues are all about making sure your aircraft is safe. Second, aircraft crews are required by law to only fly and be on duty for certain hours. This is because in the past crews were over worked and had fatal crashes due to exhaustion. Delays and cancellations due to crew issues are again, for your safety. While you may be worried about your vacation, we want to get you there in one piece. As far as customer service, we have great agents. If you have encountered someone who is rude or frustrated, it is likely because of their experience that day. Our agents are screamed at, insulted, cussed at, and even called racial slurs by upset passengers on a daily basis. Poor customer service is not acceptable, but treat agents with kindness and you will likely be treated the same. Please report unacceptable behavior. In the baggage department, first please put your name tag on your bag. The majority of lost luggage does not have the simplest solution, a small tag with your phone number. Mistakes do happen and bags go on the wrong plane or get left behind, but most are resolved within 12 -24 hours. When you check your bag, it travels at speeds of up to 20mph through 10-20 miles of dirty, mechanical belt system that is owned by the airport, not the airline. This is where many of the damages take place. Also, bags are loaded into dirty cargo bins of planes where they move and shift as the aircraft travels at over 500 miles per hour. Do not buy expensive bags and expect them to stay clean. Some bags do get dropped by accident, and yes all baggage is filmed and reviewed. They majority of serious damage occurs on bags that are over packed or over weight. If your bag weighs 100 pounds, or is bursting at the seams, do not expect it to arrive in pristine condition. Every single day our American Airlines teams are working to get you to your destination safe and sound. Of course we make mistakes, but so does every business. I can tell you that behind the scenes we have amazing employees going above and beyond. We look forward to hosting you as our guest on American Airlines. Thanks!
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American Airlines decided not to honor my reservation by cancelling a nearly full flight weeks in advance as part of a "schedule change". Not only that, they refused to compensate me in any way for the inconvenience that they caused me.
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This is not the American Airlines carrier' site here, but the discussions on the services of the American Airlines air carrier. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and / or produce air carrier / date / fllight number / airports / your name at least. Requests on refund must produce full name, reservation / e-ticket and email address of the passenger in the attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.
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my reservation is for sunday in the evenining with scale in mia, need change for the morning to direct fl 7 am.
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This is the first time when I used Us Airlines. Bought Cheap Flight ticket from usairlines.us and was impressed with great prices, because they were cheaper than other airlines flight tickets. US Airlines service was great, flight was smooth so have to say that I got high-level service and will use it in the future again.
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On 12/7/15, we booked flights fr om San Jose, CA (SJC) to Omaha, NE (OMA), via Chicago ORD. Flight number 368 departing 12/29/15 at 6:16 AM. The record was LJMALK. Late in the evening of 12/28/15, I received a text from WorldMate advising the flight was cancelled. American Airlines never attempted to contact me. I have a serious, life-lim iting medical condition and had to be back in Omaha on 12/29/15 for treatment. In addition, we have 2 dependents at home needing care beginning 12/29/15 and there was no one else to provide for them. I called AA around 9PM PST and was told the only option was a flight on 12/30/15, a day later than scheduled. I explained my need to get home due to the above circumstances, to no avail. The representive’s name was Doris. I allowed her to book us on flight 1985 pending better options. She did not offer to check other airlines despite my specific request. I later learned from my daughter at home that American Airlines had a flight #646 leaving San Jose at 6:20 on 12/29/15 through Phoenix connecting with #688 to OMA. I called her back and she told me I had already made one change and no further changes were allowed that day. I told her the website indicated 2 seats left and she replied they would be gone if she tried at that time to book them. I booked the flight myself on line through your website #WWQKPC. I did not get a confirmation email so called back and talked to a male rep who after a lengthy hold told me we were booked but couldn’t get a ticket printed for several hours. We made the flight next am and got home. For some reason my wife’s TSA Precheck did not get entered causing further problems at San Jose. I did not get any help from Doris, who lied about no other flights, and was not advised only 1 change was permitted per day. I had to pay $536.60 for each replacement ticket plus the only seats had upcharges of $30.23 and 47.82. Needing to be home as scheduled was medically necessary and I had no choice but to book it myself at the prevailing website price, hoping to resolve with American once I was home. I think AA should have rebooked me at no additional charge. I thus requested a refund of $1151.25. On Feb 23, 2016, American issued a refund to my cc in the amount of $189.60 twice, totaling $379.20, the amount of the originally booked tickets. This is but a fraction of the amount due me as a result of the incompetence and complete unwillingness on the part of AA staff to assist in an urgent matter. Not only was American's representative unwilling to help, she intentionally lied about the availability of alternative flights. I have on three occasions requested from American the balance of $772.05. They continue to refuse to reexamine their position on this matter. I finally received a curt response on April 14, 2016 restating that their agents are instructed to adhere strictly to their policy of "Our agents are obligated to stay within the guidelines of the fare restrictions related to each ticket. Because our next flights were extremely full, there just weren't available seats on another flight until much later." They state further, "because you completed travel, your additional ticket no longer has any value to be refunded and it is not policy to issue refunds for fare difference when a passengers chooses to purchase a new ticket." So because I booked my own ticket (because their agent was not permitted by company policy to assist me, a refund is disallowed.
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The following highlights my recent experiences with American Airlines (AA), one of the sleaziest airline companies in operation today: In October 2014, I booked a roundtrip fare through Travelocity, Inc. for a trip from Seattle to Key West, FL and return for the Christmas holidays. Due to untoward traffic congestion, I did not arrive at the American Airlines ticket counter until 11:31pm, for the flight scheduled to depart at 11:50pm. When attempting to retrieve the tickets and proceed to the gate, the automated ticket machine and counter agent denied the tickets due to their “check-in window” policy. I explained that I was TSA-PRE cleared and could easily have made the gate (19 minutes; no checked bags), however the agent still denied service. The counter agent refused to re-book me on the next flight, and instead, handed me a 3”x5” card with a phone number to call for making reservations. I contacted AA customer service the morning of December 24th to re-book for the next available flight, and was told a flight was available that evening for more than twice (~$2,300) the price I originally paid. I declined the offer and was told I could accept either: 1) a refund for the face value of the ticket ($940.80); or, 2) a voucher for the face value of the ticket for a future AA flight. The agent advised me to call back to select the chosen option. I contacted AA Customer Service on June 7th to book an upcoming vacation, with the intent of selecting Option 2 above. The AA customer service representative indicated the ticket no longer had value and AA would not honor either option cited above, directly contradicting the offer they had made earlier. Only after filing a complaint with the Washington State Office of the Attorney General and Aviation Consumer Protection Division - US Department of Transportation did the company agreed to offer a voucher. The catch: the ticket voucher was only good on travel before October 2015. Since I had no need to travel before then and had already booked my vacation tickets with another airline, I could not use the voucher. AA refused to alter their conditional use restrictions on the voucher. Needless to say, I will never travel on American Airlines again.
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My experience with AA at SDF was DREADFUL.Today was the first time I have ever sent my child on an airplane unaccompanied.We checked in,went through security,then went to the gate.It was a little after 7:00am.The flight was scheduled to leave at 7:15.The door was shut and there were no employees anywhere.We heard no pages or last call announcements.We knocked on the door multiple times.I tried to call the airline.I left my child at the gate while I went for help.When I returned there were two gate workers with her.She was crying & very upset because they would not let her on the plane.P told her she missed the flight.She was particularly unpleasant, asking "IF THEY HAD SHUT THE DOOR IN OUR FACES?"?"DID WE SHUT THE DOOR IN YOUR FACE?"I said no.Then you weren't here on time.I asked please can she get on the plane.P said "DO YOU NOT UNDERSTAND ENGLISH? She missed the flight."We heard the other worker,twice,say to P,that she could try & call the plane.P said no.We were upset. P then said "YOUR TEARS ARE NOT GOING TO GET HER ON THE PLANE."She missed the flight.THE PLANE HAD STILL NOT LEFT THE GATE!I understand schedules and the need to be on time, but the flight was there for 20 minutes while we were belittled.All the trouble could have been easily avoided.
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I was flying from Bangkok to LAX and was on Japan Airlines and switch to American Airlines. what differeance those Asian Airlines treat you so well then tou get on the American and your treated like a piece of meat. theall looked like they slept in there clothes and good luk getting someone to help you. i wish te cared but the dont. the plane was old and dirty
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AA has completely lost my trust. The woman at the check in counter knew nothing about whether military get free checked bags. She took my boyfriend's ID around asking about it. After deciding he doesn't get free checked bags (the only airline in his experience), we payed for the bag, and finally gave us our boarding pass. She mentioned nothing about it being delayed. We found out after I noticed that the time is different on our boarding pass. When the time came to board, we find out that the flight is cancelled when we noticed no plane at our gate. We approached some AA attendants at the gate over and the woman apologized for forgetting to announce it, and then looked for another flight for us. She found one for a 5:00AM flight - 4:30 check in and gave us a hotel voucher of which the shuttle runs every half hour. That means we would have to leave the hotel at 3:00AM in order to make the flight. At 1:30, my boyfriend finds out through the flight tracker to discover it is cancelled again! He tries to call customer service to reschedule but had a 90 minute wait time on the phone. When he finally gets through, the man on the phone saying our flight was automatically rescheduled to JFK at 7:00am, which we wouldn't be able to make it in time even if we left at that moment (3:40) because we would have to wait for the (every 30 min) shuttle, get on the airport train, get to the stop for long term parking, then get the bus to get us to our car, and then drive over an hour to JFK. So then he puts us on a 3:50PM flight to Chicago getting us there nearly 6:00pm. Our whole Saturday is gone. The reason we're going to Chicago is for an annual conference. We're presenting at the last session on Sunday. We were going to attend a day of sessions on Saturday which we paid a lot of money for. In addition to the valuable experience at the conference and meaningful connections we could have made, AA wasted us a lot of money and time. I will never fly with them again. And I advise everyone not to either. Oh, and definitely use a flight tracker if you want to know if your flight is cancelled or delayed. Don't expect to hear from AA otherwise.
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Moronic customer service fr om American....... Checked my resevration for travel next week and i found my seat assignments were cancelled.. called their so called customer service and spoke to an agent who tells me that some random person called in and cancelled my seat assignments on a full; flight for my party of 6. spoke to a supervisor who was even less willing to listen to logic. She (Michelle Morgan) insists that a travel agent called in at 10:26pm on a saturday night from Costco Travel and cancelled 5 of the 6 seat assignments and left one for my 11yr old child. Asked her to reassign and she said she cant as the flight is full...... Asked her why would any travel agent call and cancel seat assignment to which she says " its not for me to say". She kept on telling me that a Grace Carlson called in and cancelled my assignments. I didnt matter that there is no Grace Carlson in my travel party or that I dont even know a Grace Carlson.Called the elite desk and spoke to Gene Waters (another one who insists it was the travel agent) and she states that she only has a few seats left as the rest a reserved fro elite plus travelers. She also added that a supervisor "will not speak to you" and refused toi transfer me. After explaining the issue yet again (by now have been on the phone for over an hour) she says the airport staff will do what they can. Asked if she can note in the record locator notes that we did not cancel the assignments...she refused. At this point we have no choice but wait to see wh ere our party will be dispursed throughout the plane. Seats that I had reserved back in March have been reassigned...... So Through AA's outstanding customer service dept; anyone can call, not be connected to any travel booking and can make changes.......Glad to see that post 911 security measures and taken seriously...... Changing exterior colors dont mean a thing if on the inside its still the same old worn down nonsense..... Waiting to see if AA wants to help address and resolve this matter.
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worst airline ever was flying with a family including a 2yo with a paid ticket who got a seat assignment separately from the rest of the family (which all got seats all over the plane) . As I was trying to make neccesary arrangements on the plane I was threatened to be thrown off the plane by the flight attendant for being "too loud". Below is a copy of the response to my complaint: Thanks for contacting Customer Relations. We found that you were in a separate reservation and regret that our family was not seated together. For most flights you may have your choice of a desirable seat when you check in at the airport on the day of departure. As you experienced on your flight, however, there occasionally will be times when your preference is not available even though you arrived at the airport well in advance. To prevent this disappointment in the future, may I suggest you reserve all the seats together when making your reservations. Specific seats may be reserved up to 331 days prior to your travel date. Your reserved seat will be held for you until 30 minutes before the scheduled departure time, at which point it may be reassigned to someone else if you have not yet checked in. No further comments
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Dear American Airlines ticket agent at LAX, I am truly sorry to disappoint you and not provide you with an entertaining story for your weekend exploits with your friends, despite all your efforts to ruin my day and get me to blow my top. Remember this morning when I tried to check my bag at 5:17am for a 6am flight and you wouldn't check my bag because you said that I had to check it 45 minutes before take off? I never knew that rule but rather then argue I simply said "that's ok if my bag goes on a later flight. I can pick it up tomorrow. I really need to get home" Well that wasn't good enough for you because you didn't get the irate reaction that you expected so you told me that I couldn't take that flight now even though I was there in plenty of time. So you made me change to a flight that would get me home four hours later but it still wasn't enough to provide you with your story that you so desperately wanted. You then asked how I wanted to pay. Now I have to admit, you almost had me when you charged me $75 to change my flight but I know you. I have seen you before all over the country. I know your dirty tricks so I still did not take the bait and I paid the money, took my ticket, went through security and walked directly to the gate with my original 6am flight and changed the ticket back for free. When I reached my layover I did the same thing and I got home at the time I was suppose to and my day wasn't ruined. So I want to extend my sincerest apology for ruining your weekend. Maybe next time. P.S. When your company goes out of business again and it will thanks to the stellar employees like yourself, my tax dollars will provide you with your unemployment check so I guess you will get the last laugh.
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Sometimes you can be lucky to have very kind stedwardesses but not always, also american needs new planes.
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Flight from Newark was cancelled, booked new flight from LaGuardia, sat on runway for over 2 hours, then cancelled as well. Overall, spent over 3 hours on hold with AA customer service, over 2 hours on runway, over 2 hours going to and from an airport from which I was not originally scheduled to depart (and, of course, didn't depart), over 1 hour in person on line waiting for the 1 agent AA made available after the flight cancellation and 1.5 wasted vacation days from work. I did not accept a replacement flight since it would not get me to my destination (Chicago) in time for the event I was scheduled to attend. After completing numerous forms and making numerous attempts to have my refund request addressed, I have received nothing other than instructions to complete the same forms again. AA's entire customer service model is designed to frustrate attempts to receive actual customer service. All that I have requested is reimbursement and refund of my outofpocket costs (not, mind you, any attempt to redress the hours upon frustrating hours I have spent dealing with this), and I have received nothing. Words cannot express how frustrating and infuriating the entirety of my experience with American Airlines has been.
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American confirmed a flight (for 2) booked from a reward ticket purchased at an auction sponsored by the American Cancer Society. I paid $8,000 for the auction package which included 2 round trip air tickets on American Air. American did not honor the reward tickets when we got to the airport. We missed our original booked flight from San Antonio to Vegas and the attendant said we could purchase tickets on a later flight. We were meeting family in Vegas so we purchased one way tickets at exorbitant same day prices. American Air is in my opinion an absolute disaster at customer service. I would recommend to anyone they avoid American Air at all coasts.
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on the 28th of april 2014 - flew a team from STL to LGA 2 suitcases did not reach destination we were told they will forward hem to us on the next flight to israel Since then I have filed all the necessary paperwork but heard nothing from them. VERY BAD SERVICE. Today companies with this kind of service should be heard of and closed.
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would never fly ON A.A. sat waiting 4 hours for the plane to be repaired due to a control valve for the front landing gear to be replaced.they had to go to LaGuardia to get valve.when I ask what was the delay they first tried to tell my brother and I that the fender on the landing gear needed to repaired. As a person who knows aircrafts I proceeded to tell the attendant they should stick to what they do know. theCaptain over heard me and Tried to reinforce the flight attendant statement then later said it was the control valve for the nose gear.really a captain that dose not know his aircraft and he sits in the seat that flys the plane maybe the copilot knows more? he reaffirmed the fender story and control valve. well I guess we have Poor maintanance and Incompetent pilots and attendants a recipe for death in the making.also bear in mind plane was delayed in Florida for the same reason and when I landed overheard people complaining when they landed just before I was to get on then when I got intoTampa the millon dollar sign said play was being delayed.so think twice before boarding a death trap.
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Cancelling flights within 24 hours of booking is pretty much the law. You can do it all online, and you will be credited back with a full refund—including any prepaid fees and direct ticketing charges—with no cancellation fee. But not with American Airline. If you’re going through American Airlines to get your tickets and cancel things work a differently—and they don’t explain this to you clearly before you book. I found all the information days later when I checked my credit card statement. I did not know about their refunds policies. I booked and about 7 hours later I realized that I made a mistake and canceled right away. They send me an email Thank you for using AA.com! Your reservation has been canceled as requested on February 7, 2014 10:53 PM CST (Central Standard Time). Your canceled reservation details are below. For refund eligibility, please visit our Refunds site for more information. I tried to contact them by phone. It was impossible at the time to speak with a human. And online they said that I cannot ask for a refund because the date of my flight was not in the past. At the time I did not worry because it was in the 24 hours period and assumed everything would be OK… It was not according to my credit card statement. When you flight date is in the pass, then it is easy to talk with somebody, but not before. Basically this is what I have been told: AA give you the option of holding your ticket online before booking, and they give you 24 hours to make up your mind and held until midnight on the following day. After that you’re free to book or free to let the hold expire. “This is great, but I did not see it at the time of my booking and I gave my credit card number to secure my reservation.” If you give your credit card number then you cannot cancel without fees or problems even in the 24hrs. You are not allowed to make a mistake. But you can hold your ticket for 24hours and change your mind at the time…. But don’t make the mistake of giving them your credit card. Anyway I did speak with an agent and I found out I cannot be refunded, I have to use the amount toward another flight and fees will apply when rebooking. (About $200) Not acceptable and I did speak with a supervisor. Finally I will not have to pay for future fees, but really after this nightmare of arguments… AA is the last airline I want to flight with now and in the future. I just have the bad vibes now about them. Why they cannot just refund you if you are in the 24hours like any other airline? Why do they have to make it so complicated? Not a happy customer
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American Airlines is being deceptive is their seat upgrades. Preferred seating does not mean Economy Plus with extra seating. In the "fine print", buried within their site, preferred seating is only choosing a seat closer to the front. It costs about $100 per person each leg of the trip for nothing!
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Don't ever book with these clowns. Worst experience ever in 30 years of flying on business. Agents in Dallas were rude and not much help after getting bumped on a flight which I had a ticket on. They have yet to return my luggage that they sent onto my original destination, but which I got bumped on. Customer service is the worst in my dealings with various airlines. Save your sanity and keep your blood pressure in tact, don't use these clowns!!!
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Rude and just mean agents in San Diego. I'd lose my job if I treated patrons the way I was treated today. They weren't even trying to make things go smoothly. Nice agent in Chicago asked who in the heck had helped me this morning before I could even explain my problem. She was the only kind AA employee I met all day and I've been at airports and in airplanes for 15 hours today for what was supposed to be a simple San Diego to Dayton flight.
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Oppression I was flying from New York (La Guardia) to Detroit, as I walked in the plane I was asked to leave my carry-on luggage outside, once I got to my seat I noticed there was plenty of room to fit my bag and others, so I asked the flight attendant if I could do so, without acknowledging my presence he said no turning his head! I plead that there was room, and at this point he was so rude that the lady sitting by my side said looked at me with an embarrassment look. I felt so disrespected that I ironically replied “great customer service” from that point on he wanted to get me kicked out of the plane, he was clearly disturbed pointing his finger to my face and threatening me, and for my disbelief he managed to do so with the help of the manager (Luke Jad). The lady sitting by my side seeing the unjust manner I was being treated got up and tried to talk to the pilot of the aircraft, pointless. I never felt so disrespected in my life. If this wasn’t enough I left the plane with the AA manager threatening me, saying he would get me arrested (even though I did not break any law or flight regulation), fearing getting arrested and after the promised from the manager to put me in another company’s plane that same night plus refund I decided that the best thing to do was to step out of the plane. He did not keep any of his promises; he put me in another American Airlines (American eagle aircraft) the next morning against my will, and left alone at the gate without the problem being solved. Bottom line, I did nothing wrong, but because a flight attendant was having a bad day him and the American Airlines MOB were able to kick me out of the plane embarrassing me in front of everybody and treating me as nobody deserves to be treated. This just happened tonight I had to pay for a cab and for an extra night at a hotel without any help from AA, I am in the process to file a law suit against AA.
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11-28-12 we traveled to Puerto Vallarta for our honeymoon via American Airlines. We arrived at Chicago airport around 0400 for our 0600 flight that was delayed until 0930 causing us to miss our connecting flight in Dallas. Upon our late arrival in Mexico, My large, hot pink bag was missing from the baggage claim. For 3 days I was told “Another customer took your bag”; “Your bag is in Dallas and will be here tonight”; “The Dallas flight was cancelled your bag will be here tomorrow”; “Your bag is in customs and they closed at 4 pm.” We were staying at a 5 star hotel that required a suit and tie for dinner, so we had to eat room service for 3 days. I was hesitant to buy new things since I was told daily that my bag was on its way. When we left Mexico, I complained to the manager of American Airlines check in. He reported, “The concierge at the hotel had your bag within 24 hours so we are not liable.” The manager also refused to give me a copy of the receipt from the hotel concierge which he claimed to have, so I do not believe that story. Let me also add, it was the concierge at the hotel that called the airline 5 times daily in search of my bag. Upon leaving Mexico, I asked AA manager if we needed to do anything to assure that our bags would be in Chicago when we landed. I was told “No”! Our flight was again delayed on the way home by 1.5 hours and we almost missed our Dallas flight had we not ran through the entire airport. When we arrived in Chicago, at the baggage claim, we realized AA had now lost both our bags. Don’t bother complaining to the staff, they will just tell you to go to aa.com. It’s almost an art how fast they verbatim say “write aa.com.” I will never fly with them again. The hot pink bag my husband teased me about that I swore would be impossible to lose is now chalky gray/pink with black streaks down the front and sides from dirt and missing the metal manufacturer label. You wouldn’t know I bought the bag 3 weeks ago.
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A letter to AA To whom it may concern: I am writing this letter to explain to you how my journey went from bad to worse with American airlines. Last year while flying with AA I got a Ramdon Check and got items stolen from my luggage; I still I kept the little faith I had in this company and booked again this year for August. My flight was not only late for departure, once I arrived to Miami just with enough time to catch my flight (923) they made us wait 1 hour seating in the plane, with the excuse that a mechanic was missing. To me it sounded like a joke, to make over 100 people wait, is highly irresponsible. To make matters worse I was served by a flight attendant by the name of Martha Osorio, this woman did not only raised her voice at me, with her bullying attitude outcast more than one passenger. She challenged my opinion and refuse to exchange my meal when I requested a different one( note that my bread was frozen and uneatable ) she treated me like I hadn't even the right to express myself. She did not only single me out she also made an older gentlement feel completely embarrassed by the way she pointed his flaws with others. I would try to contact the media and find a way to report this Mrs. Martha Osorio, not a single person should be treated the way this woman treated us. I am just amazed that a company like AA would provide this kind of employees to represent them.
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