23 January 2015 12:01:00
My daughter arrived last December at Maiquetía Airport on an international flight, to continue home on the domestic Aserca Airlines. She reached the Aserca Counter with more than an hour prior to her departure time, but her reservation had been already cancelled and assigned to another passenger. This attitude is customary in this airline, and I have heard also on other lines. The airline employees “sell” tickets with a surcharge to travellers with no reservation. As a result of this, my daughter was placed as “no show” and lost the continuation of her flight. Is there any organization or entity in Venezuela to control and regulate such type of behaviors of airlines run by crooks?
29 December 2014 03:12:00
This airline has a disgusting attitude to it's customers. They supposedly "lost" a dog put into their care on 23rd of September at Maiquetia, and can give no good explanation, or take any helpful action to find the dog. Or perhaps the employee that stole it. As they say themselves, ,many of their baggage handlers are thieves.
07 July 2014 10:07:00
Charlotte LV Thoms
Good afternoon: I'm scheduled to fly with you on July 17 and can't change my seat assignment or inform that I am vegetarian. How do I complete this in English. Thank you.
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