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Avianca Discussion

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27 January 2024 03:01:00 Guest

The most racist and ignorant airline ever!! Incredibly rude, while boarding, they kept asking me if I was Russian or if I was flying there (even though I showed my non-Russian passport and my flight info). They singled me out for additional checks and kept asking me to indicate my whereabouts! Then they asked me to hand them over my passport and took a picture of it and sent it somewhere through WhatsApp!!!! I have no idea who has my data and what will they use it for. No one told me what was wrong, they were just rude and very clearly kept an eye on me as if I were a criminal. I was so scared and the entire experience was traumatising. Afterwards, I kept contacting the airline for an explanation but no response. I have never been treated that badly and would rather take a bus across the continent than fly with them again!

30 August 2023 06:08:00 Guest bbv

how can i get ok to bord with aviance

29 July 2021 02:07:00 Deepa

¿Dónde está mi reembolso a partir de 2020? Boleto totalmente reembolsable, reembolso solicitado bajo BOGWE-423082. Aún no se ha reembolsado. ¡¡¡Ayuda!!! Where's my refund from 2020? Fully refundable ticket, requested refund under BOGWE-423082. Still not refunded. Help!!!

28 November 2018 06:11:00 Ruth Frankel

I wrote to Avianca several times and spoke with a representative 4 times and tried to receive a reimbursement for a flight from New York to La Paz due to leave on December 1, 2018. No response from them, and I have sent them a doctors letter and copy of my ticket.

29 June 2018 02:06:00 James Robert Herron

Please advise on how I get my refund for a canceled flight ! My email address is

13 May 2018 02:05:00 SU535

ENG: This is not the Avianca carrier' site here, but the discussions on the services of the Avianca. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and produce air carrier / date / fllight number / airports / your name. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at} - for private and full requests with e-tickets only.///ESP: Este no es el sitio del operador de Avianca aquí, sino las discusiones sobre los servicios de Avianca. Si no hay información de vuelo (número de billete electrónico / número de reserva, fecha, destino / origen / nombre), nadie puede responder sin los datos correctos y la información completa. Para obtener la respuesta correcta, adjunte amablemente el número de reserva / reserva y produzca la compañía aérea / fecha / número de vuelo / aeropuertos / su nombre. Las solicitudes de reembolso deben presentar el nombre completo, la reserva / eticket y la dirección de correo electrónico en el archivo adjunto. La respuesta puede ser manejada dentro de las 48 horas - 144 horas por personal gratuito en inglés. Saludos. aryan {at} - para solicitudes privadas y completas solo con boletos electrónicos.

30 October 2017 07:10:00 tran

Hi, re: booking reference LU9EQX, I originally book for direct flights both ways. My departing flight got changed to 2 stops due to pilot strike per Aviance rep... I had a terrible flight that night as I couldn't sleep much because I had stops between my flights. I now just received another notice that my returning flight was also changed. Are you kidding me? Is it another pilot strike?? or its just a scam that the airline tries to compete with other airlines and offers direct flights which never in fact exist and change it later? I'm a very unhappy and disappointed customer with the airline and I want a true and honest answer.

02 September 2017 03:09:00 Enrique

Haste ahora no hay respuesta de Avianca acerca del problem a que tuvimos. Me dieron un numero de caso 17488597 con fecha 25 de Agosto 2017. Mi carta esta bajo discussion.

23 August 2017 06:08:00 Enrique

See under discussion a problem we had with Avianca.

11 August 2017 02:08:00 Guest

It's very easy to buy lifemiles , but impossible to redeem them. Not possible to contact the lifemile centre direct from the UK, email complaints are not addressed correctly.

13 June 2017 08:06:00 Fred Milord

I want to go to Brazil from Dominican Republic by Avianca. Do i need visa for Colombia?

13 June 2017 01:06:00 Guest

Flying at 22:40 with avianca from Heathrow to bogota. What time does check-in at the airport with luggage close, anyone know?

19 December 2016 04:12:00 Guest


09 December 2016 11:12:00 Luisa fernanda ibanez parra

I send email also. I lose my tiket number pls send to my husbend email .

16 November 2016 06:11:00 Hans

On September 30 we were supposed to fly from FRS to GUA on 3 tickets redeemed with my LifeMiles my daughter, her baby (one year old) and me. The first problem was that the flight had been cancelled. That would not be the biggest problem if I would have been contacted by LifeMiles or by Avianca they had my local phone number but did not move one finger to inform us and did never call. So we arrived at Flores airport at 6.30am with our baby and the employees of Avianca told us that the next flight was 13 hours later! This is no option with a 1 year-old baby. So the Avianca employee told us that there would be a flight by another small airline 30 minutes later and he said that we should buy tickets for this flight but would get our expenses refunded by Avianca. We just would have to apply which could even happen online. The flight was very much delayed and we arrived in Guatemala City late the same morning. I paid for the tickets, domestic taxes and taxis (as we arrived in a different terminal in Guatemala City and could not use the hotel shuttle) 2100 Quetzales and after 2 emails back and forth neither Avianca nor LifeMiles do want to refund anything or make a compromise with us last message is from November 3rd and another 11 days have passed since then. Avianca does not even not refund our used LifeMiles for the cancelled flight and I feel completely ripped off . After 15 years of support of Taca/Avianca in Central America is this the biggest disappointment and Ill use my existing LifeMiles and will then never again in my life use any of the both companies. It is very sad to be treated this way by a formerly reputable airline! Ill wait 7 more days to maybe have the proposed compromise accepted by both Avianca or/and LifeMiles. Avianca said that their staff in Flores did never say that we would get refunded and I asked Avianca if they thought I would be stupid and make such a story up in my mind? I had asked What if the Avianca employee did make this offer and its completely true what I stated? Then you would completely mistreat us! Yesterday they offered a compensation to refund 3000 Miles - we had spent 18000 Miles 9000 of which we could not use because Avianca cancelled the flight. I see in the Internet that these kind of stories seem to be a general attitude and I'll never again use Avianca again!.

20 February 2016 03:02:00 Guest

Worst service ever you guys need to get cut off Ima make sure I get a lawyer avianca sucks

04 May 2015 01:05:00 Guest

On April 24, 2015 I attempted to travel with my wife out of Pereira, Colombia to Bogota with a final destination of Washington DC (IAD). We arrived at the Pereira airport at 0545 expecting to board Avianca flight # _______ that departed at 0620. We were met by an Avianca ticket agent stating that the flight was already closed. We argued that the aircraft was still on the ground, how could the flight be closed with more than 30 minutes for scheduled departure. All we were told, by this ticket agent and the supervisor (Mauricio Mesa) in charge of Avianca, was that the flight was closed. We then asked to be placed on the next available flight and were sent to the cashiers counter (Lina Duran). Ms. Duran informed my wife that the next flight was at 0730 and that it will cost us an additional $200.00, per person, as a fine. We flipped out and could not believe what we were hearing fr om your representatives. We took a breather, thought we had regrouped and calmly approached this situation again. I asked Mauricio Mesa what the fine is to get us to Bogota on the next flight. Mauricios response was that he did not know and that I would have to consult with the cahier in order to find out what the fine was. In disbelief I asked him if he was playing with me or he really did not want to tell me. I imagine that they do this kind of trick on a daily basis and why would he not know the fine if they fine passengers everyday as he boldly stated. I then went to see Lina the cashier. After several minutes she finally discovered that the new fee for the next flight out to Bogota was $750.00 per person and not the $200.00 that we were quoted a few minutes earlier. That the next flight she could book us on for $200.00 per person was on Monday the 27th. We left the airport in disbelief with much skepticism and a boat load of mistrust. How can Avianca do this to us? How does something like this happen? Where in the rules does it say to stop boarding passengers at 30 minutes prior to departure? Wh ere is a PAX able to read this rule? If this is not a rule then, who is going to reimburse us for the additional penalty that we paid in order to get a flight from Colombia the U.S.? Not to mention the trouble and angst that your representatives put us through!

30 April 2015 01:04:00 Guest

very rude and unhelpful staff

17 February 2015 02:02:00 Guest

Worst airline ever. All of my dehydrated food, pocket knife, and flip flops were stolen out of my luggage after being "stored" in their office. Do not go on this airline.

11 August 2014 08:08:00 Guest

horrible airline. try to cheat you out of you lifemiles. csr s in el salvador are incompentent and rude. i fly with lan now

12 June 2014 08:06:00 JACOB HILL

Worse airline for being on time and customer service. On 10 June 2014 flying with my family that included Mother in Law, Sister in Law, Wife, son and daughters we were 3 hours late getting to Bogota fr om Cartagena. I tried to change the flight to 2 other flights going to Bogota at around the same departure time but was told flights were not available and this wasn't possible. I even offered to pay for more expensive seats in Business Class but was told no seats were available even though the flight I was on was totally empty. The 3 hour delay caused my family to miss our American Airline connection in Bogota to Miami that departed at 2:00 pm with no American Airlines flights availlable until the next day. I was told the reason for the planes delay was due to excessive air traffic at Bogota even though the other planes were landing in Cartagena coming from Bogota. When we told the AVIANCA Airlines customer service Supervisor we were constantly told no to everything. They insisted it was beyond their control due to uncontrollable circumstances with the air traffic and they couldn't and wouldn't help us in any way. I felt they should have offered us a hotel rooms for my family but I got nothing not even we are sorry. I make over 125 USD an hour at my job and it caused me to miss one day of work because I was delayed from getting back to the U.S. and 2 rooms at the Marriott hotel that cost over 330 USD each plus and additional 20 dollars for parking at the Tampa, Florida airport wh ere my vehicle was. Your people that work at AVIANCA in Cartagena and Bogota are rude and do not know customer service. You have lost a customer with me and my family members from ever using your airline in the future.

02 May 2014 08:05:00 Luisa

This is the worst airline EVER! They charged me twice for the same reservation and then they do not want to expedite a reimbursement. Then costumer call service do not want to find a solution for this problem. It is not my fault that the online service is corrupted, now I have to pay additional charges because they took almost $1000.00 USD from my bank account and do not want to do to an immediate reimburse. I have bills to pay and that is money I needed for my trip. Never again with AVIANCA.

18 February 2014 11:02:00 Guest

By all, avoid this airline. This is the worst customer service ever!!!! The worst! I am so disgusted!

17 January 2014 01:01:00 Magaly

This airline has the worst customer service ever. My flight was changed without any notification to me or the agency I purchased my ticket from. Then I call because I wanted to speak to a supervisor, the supervisor has the audacity to say that it wasn't an error, rather it was a change and it wasn't an inconvenience. What kind of customer service is this??!!! Piece of * airline!

22 September 2013 03:09:00 Lene

This was the worst customer experience I have had in any industry. I arrived fr om Cartagena to Bogota to check into my international flight with plenty of time. I had 1 hour, 20 minutes. I spoke to the agent at the beginning of the line and said what time my flight departed and she told me it would be OK to wait in the line, that I would have plenty of time. When I inquired about my flight, I was informed that it had closed. This itself is not a huge deal-missing a flight and catching the next one should not be an issue. So, I was directed to a supervisor. When it was my turn, I approached her counter when she ushered me away. So, I continued to wait. Over 20 minutes went by and she walked away. I asked an agent walking by what the issue was and she said "Oh, the supervisor knows you are here..". Great, so I just should wait while she stands around and BS with her employees? So, I finally walked over to her after 30 minutes and waited another 5 until she decided to acknowledge my presence. We then went over to her desk. It proceeded to be a long, drawn out process of her: 1) not listening to me (When I said I arrived in time, she said must arrive with 2 hours before. OK, so if everyone arrives 2 hours before, they will not all make it through the line at the same time. I said I arrived with 1 hour and 20 minutes before, she said it was not enough time. I said,when do you close the flight..? "One hour before", so I DID have enough time! Let's not even mention the flight was also I actually had almost 2 hours); 2) ignoring me (When I asked a question, she just didn't answer); 3) Helping other customers (taking herself away from trying to resolve my situation to help other customers...great, so for some reason I am not a good enough customer to help?)... And what has been the resolution? Come back at 8 (let's not talk about how this is 6 hours to wait...not in the secure area wh ere there are plenty of places to eat or the area outside security). So, We have checked the flights and everything for the next 2 days is fully booked. I will return at 8 to have them tell me I won't be able to fly...oh, and what happens when I try to contact customer support online? They tell me the airport agents should help me. So, to finish the point-Avianca is useless, their customer service is horrible and I would never recommend them.

13 July 2012 05:07:00 Guest

Went I needed help with the seats Avianca told me that there is nothing they can do, when I specified the I had 2 minors and I coudn't left them alone, they just left it up to me to figure out what to do, what kind of airline is this?

05 July 2012 07:07:00 Guest

Dont fly with avianca, worst service ever, wouldnt help you if you are in need, terrible choice

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