During my flight with your air flight company (Medan- Yogyakarta, flight number Y6-568, date 22nd of October) somebody stole (i haven`t lost anything, it has been stolen from inside my baggage) from my checked in baggage ( i send you with this document a receipt from police and a receipt from your office in Yogjakarta airport that indicates this fact).
I have indicated to my embassy in Jakarta that disagreeably and unfortunate fact (I have talked with them and they have received scanned all this information) and certainly they agree with me in absolutely all.
I indicated immediately to the personnel of your office in airport’s Yogjakarta about the incident happened with my baggage (theft an amount of money) and I was surprised with the improbable and insulting treatment that I have received for your personnel. All the time your personnel did not collaborate in the most minimal thing, without any respect for the client and just interested in avoiding to assume any responsibility. You must know that I have a witness about all that has happened (Mr. Bayu Handono (c/o Tumang Gunung Sari 01/15 Cepogo, Boyolali 57362 Central Java Indonesia phone +62 812 2966 1400) which obviously will indicate if it is necessary all what has happened and he has heard and has seen about your personnel’s and company’s assistance.
For that reason my embassy will be contacted with you about this strange and uncompressible problem that anybody can understand caused your terms/conditions are obviously NOT LEGAL and about the irresponsible and insulting treatment and NON COOPERATION from your company.
I flew several times from Jakarta to Pekanbaru - friendly service in plane and on the ground. Meals consist of a glass of water and a sandwich. Seats are sufficiently spaced, although the interior is fading. Prices are good, if booked in advance, but better to book through Tiket2 www.tiket2.com ">www.tiket2.com">www.tiket2.com ... than Batavia website (endless forms to fill out). Overall, I could say that the aircraft and service are good by Indonesian standards.