Registration Forgot your password?
Login As
You can log in if you are registered at one of these services:
your guide to airlines all over the world
HOME ⇒ Airline and Airport Discussion Forum ⇒ Brussels Airlines

Brussels Airlines Discussion

Your name:   Insert image
27 January 2023 05:01:00 Guest

Terrible service! My flight was cancelled 2 hours before regular departure. After 6 hours on the airport I get flight next day ( 22 hours after regular time). No contacts, nothing. Get rejection of complaint, nothing vouchers. No more flights with them for me! Tank you!

18 January 2023 01:01:00 Guest

Call on Brussels 1-888-588-2434 For Booking And cancellations

13 May 2018 03:05:00 SU535

This is not the Brussels Airlines carrier' site here, but the discussions on the services of the Brussels Airlines. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and / or produce air carrier / date / fllight number / airports / your name at least. Requests on refund must produce full name, reservation / e-ticket and email address of the passenger in the attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at} - for private and full requests with e-tickets only.

12 September 2017 09:09:00 Guest

Hi, I am writing in regards to a bad experience we had with Air Brussels this summer. My daughter and I flew to Brussels via Toronto on July 18th and her checked bag was lost on the way. We had booked flights to Croatia two days after landing in Brussels and still no bag so we purchased a few necessities in Belgium and got the rest when we arrived in Croatia since the bag was not located by Air Brussels before we left. We had to buy everything basically from makeup, underwear, toiletries, clothes, bathing suit, towel, hat, sunglasses contacts, etc. We drove to the airport in Brussels upon our 6 day trip from Croatia and picked up the found bag at the airport. The people at the airport required my daughter to sign that everything was in her bag BEFORE they even brought the bag out to her. The suitcase was purchased a few days before our trip and now looked like it was about 10 years old. On our way back to Canada, Air Brussels charged us 100 euros for my daughters bag because it was now overweight because of all of the items we had to purchase because Air Brussels lost her bag. So they basically charged us 100 extra euros for THEIR mistake. We showed the people at the ticket counter the claim for lost baggage and explained why the bag was now overweight and they told us to contact customer service that there was nothing they could do. When we landed in Toronto from Brussels, we found out that Air Brussels never put the bag THAT THEY CHARGED US EXTRA FOR on the plane to Toronto so AGAIN my daughter was without her luggage for another 6 days. I have been e-mailing Air Brussels customer service only to get the runaround and to be largely ignored for a month and a half. We estimated that the lost bag cost us approximately 700 euros (including the baggage overweight charge for the return trip). They finally got back to us on September 9th that they would cover about 180 euros because they would not reimburse us for the overweight charge or ANY purchases made to replace items that were purchased outside of Belgium. It has been stressful and not anywhere near fair treatment. Air Brussels should be ashamed of how this was handled. I have little recourse except to try to tell other people so that they can avoid flying with Air Brussels if possible. A maltreated customer, Marnie Kay

24 August 2017 12:08:00 Guest

Worst airline I have ever come across, rude people at the desk and don't actually care about customers, lost our bags no one answers the phones! I Will never fly with them again and I will make sure everyone I know to never fly with them again also, what an absolute joke! Wow!

29 June 2017 04:06:00 mayur shah

hello, here i am requesting to follow some suggestions. 1. during day flight please provide food twise.beacause brussels to mumbai 9 hour flight and plus time kids and people are getting hungry.and that time you just give one friut or small food is not ok. 2.mumbai brussles if you provide one time food instade of twise that is ok.bcas most of the people finished thair dinner at that time. 3.please donot charge in flight for use of empty seats and baby seats.this is complitly not good for flight reputation. 4.please upgrade your entertaintment as regularly as possibal. 5.please do not look forwaed for small small waights while check pruse,or kids purse ext. 6. please try to be on time for the is always late from brussels and early to brussels. 7. please take care of vegitatrian foor speciaaly for food cantains. it shoud be without eggs and meats and fish. i am sending this messege as a friend on behalf of all the diamond community in antwerp.who are the meimmum trawellers from and for india. thank you

07 May 2017 12:05:00 Caroline R

Very negative customer care issue with Brussels Airlines on thursday 27th April fligth Hannover-Brussels, at the time of boarding, without any previous notice or any information given, we saw the monitor changing departure time with a 55-minute delay!!! zero information given to all pax in the lounge !! To cut a long story short, we touched down exactly at 1910 which was the scheduled departure time of our connecting flight, so once doors opened pax ran down the plane to get as quickly as possible to the terminal, upon arriving a Brusselsair representative who was waiting for us at the gate informed us that flight had left without us and we were getting to Venice the following day at 0930 !!!!!!!!! She had already tickets in her hand for us with fights Brussels-Frankfurt-Venice booked with Lufthansa for the following day .... to my amazement the flight Brussels-Venezia on which we were supposed to be left 5 minutes EARLIER !!!!!!!! instead of waiting 5 minutes for us they sent the flight 5 minutes earlier than STD ! We had to spend the night in Brussels and the following day we woke up at 3am, boarded a LH early flight to Frankfurt and the LH 8am flight to Venice which got me to my destination at 10am. My questions : How can you treat passengers this way ? Do you call this good customer care ???

11 November 2016 03:11:00 Michael

Hi Has anyone had difficulty getting compensation for delayed flights with Brussels Airlines? My flights to & from Birmingham to Porto on 21st & 28th September 2015 were delayed by about 6 hours. They eventually offered 250 but have NEVER paid this. This behaviour is criminal!

31 October 2016 06:10:00 Dominique Lachal

Hi, I have tried to book since September! After the first trial, they could not issue the ticket because they did not communicate/charge the admin fees. It took them a month to realize their mistake and why the tickets could not get issued! After clearing this issue, I got the ticket and I guess what? They booked the wrong time! I told them 6 pm, they booked for 6 am! This is what happened when you outsource your callcenter in midtier countries. After calling back last week, they recognized the mistake and confirmed over the phone that they will issue tickets for 6.45pm. Of course, I did not hear back from them for a week. So today, I just called back and they told me that the flight for 6.45 pm is fully booked so I need to take at 5pm or 9pm! This is UNACCEPTABLE. It is more than a month, Brussels Airlines makes a mistake and I have to take the burden by changing my plans. I have never experienced in the past such bad quality service! I am not even counting the time and money spent calling them! I have just been talking to agent called "LEI" for more than 1 hour, she was not even able to give me answer. Lengthy process and not capable staff! At this moment, I do not know whether I will be able to take my flight this Friday. If you have the option, STAY AWAY from Brussels Airlines. Booking reference: 4994LR contact:

07 October 2016 12:10:00 Guest

The airline should refund me money since 6 weeks. I was told several times the refund departement is going to send me that money but never anything happens. They even called me and told me that, Arrgh

15 August 2016 10:08:00 Guest

It's impossible to find a contact phone number to call Brusselsairlines from Denmark. Other airlines make this work without any problems. You need to look in to fixing this. Also changing peoples bookings to other airlines calling it a change of schedule is a lie. You are intact rebooking us.

02 August 2016 01:08:00 Guest

I have repeatedly asked for a status of my request for reimbursement and only receive automated replies with not comittment to when this will happen. Unfortunately, I am told this is typical for this airline. I travel often, and have had delays but never have I been ignored like this. I have been waiting for over 6 weeks now.

20 July 2016 11:07:00 Amos Fiat

Criminally negligent baggage handling, no bag arrived, nothing, wait hours for customer service, truly horrible experience

12 June 2016 11:06:00 JEHUDA MAMAN

Hi, I'm supposed to fly tomorrow, June 14, at your company. Flight SN3294, Booking code: ZDUQLZ Our flight from Tel Aviv to Lyon We are a group of 6 people. I wanted to check in, but apparently I erased my name. I would like to check whether I am still registered with my group? My ticket number 0572383740155 I want to be together with my team. The group's numbers: 0572383740152, 0572383740153, 0572383740157, 0572383740156, 0572383740154 Thank you JEHUDA MAMAN

23 May 2016 05:05:00 Bergamasco Maria Grazia

My flight on 30 march 2016 from moscia to rome ha ben cancelled due to airPort shuttle down. I asked to your call center The refound of The ticket But i have received any news and it is Very Very difficult to contact You . My mail is and My Tel. Number is 39 3280754190. Tks waiting for you.

03 April 2016 03:04:00 Guest

Very difficult to contact you. I would expect that when brussel airport is shut down for long you would be more active and contact all your passengers whose flights have been cancelled. with information about new schedules.

02 November 2015 11:11:00 John Parker

My luggage was lost on route from London to Benin during August 2015. I recovered it on my return flight to London four days later and it was again lost on the return journey, causing me to miss my connecting train in the UK. I flew business class. I am now £175.00 out of pocket and Brussels airlines has repeatedly ignored my requests to be refunded for this and has never issued any apology. This was a costly flight and although I can appreciate sometimes luggage can be delayed, customer services has not dealt with the matter at all and indeed this is the worst example of customer service I have come across. My message to all is do not use this airline. I have had a similar problem recently with Air France and they have dealt with the matter as it should be.

14 August 2015 06:08:00 ROBERT MUYANJA

Re: Complaint against Brussels airways and to seek my refund and Compensation. I would like to complain against Brussels airways conduct of business and to seek my refund and Compensation. I booked for the following flight reference; OQEACFB6 by/with Brussels airways to Uganda , but then I was refused to go on the flight because of discriminatory regulations that hinder people/passengers of some countries to freely pass through Brussels airport. I had to book again for another flight that doesnt take long when passing through Brussels airport and though I booked it at almost the same price, I lost my money up to 200 British Pounds due that change and inconvenience. I was supposed to be refunded with the money of the cancelled flight that I was refused to board. However up to now, I havent got that refund nor any communication which reflects the poor service of this airline company; Brussels airline, its affiliates agencies and the institutionalised discriminatory nature and settings of this airline and Belgian country especially to nationals of poor countries. Basing on that I would like to get my refund as soon as possible and compensation towards my losses. I would also like to file a complaint to European trading standards against Brussels airline. And to file another complaint against this systematic and institutionalised discrimination championed by this European based company and the Belgian Government/County. For now I would like to get my refund immediately; paid to the card I used to pay. Robert Muyanja

28 June 2015 09:06:00 Guest

Brussels Airlines are a total rip off please avoid! If you book Check & Go hold baggage is not included. You have to pay 15 euro per item, if you booked through a 3rd party such as Expedia be prepared to be ripped off by 35 euro per item! There is no justification form this higher fee other than this shower ripping you off.Take my advice don't use Brussels Airlines if you book through a 3rd party. They have nom customer service either!

07 May 2015 08:05:00 George W. Dervis

Dear Brussels airline: I spoke with a reservations operator regarding whether Brussels Airline has instituted the two person cockpit (compartment) rule in-line with several other European air carriers following the recent tragic incident involving GermanWings Airline. We expect to be travelling as a family of seven, departing Chicago (USA) on 6 June 2015 via United Airlines, Flight # 972. We shall be connecting in Brussels on 7 June on Brussels Airline SN to Venice, Italy on Flight # 3205. We return on 22 June 2015 on SN on Flight # 3208.. Our return from Brussels to Chicago will be on United UA #973. Our Brussels Airlines Reservation (Confirmation numbers) are: GTZN7N for John Dervis GTXVYU for Lori Dervis and 3 daughters (Maggie, Jenna and Carolina) F2DKSR for Ann Dervis F15K2n for George Dervis Our United Airlines Confirmation numbers are: PQE79P for John Dervis PP4S78 for Lori Dervis and 3 daughters(Maggie, Jenna and Carolina) F2DKSR for Ann Dervis F15K2N for George Dervis We look forward to your reply to help us understand your policy. We look forward to our travels with your airline. Respectfully, George Dervis

09 July 2014 11:07:00 Yoshi

The WORST airline I had to deal with. Stay away from them at all costs. There are too many things that they did wrong, but I focus on a few. My luggage was lost on June 23, 2014 on my business trip to Brussels from London. They told me that they would call me to keep me updated (of course, they didn't). They contacted for the first time on July 6th to just tell me to contact Ukrainian International Airline, which they used to send my luggage back to me. It took them TWO WEEKS to contact me, and they did not bother to tell me what was going on or what I need to do. Of course, because they gave no information about which flight they used to send me the luggage (I asked but they never responded) or who or which office to contact, I had to go through a 3-day process to track my luggage down at the airport here. Of course, some stuff were missing from my luggage (such as Apple TV). What is going on with Brussels Airlines?

12 February 2013 04:02:00 Guest

I flew twice with them. Once we had to reland in emergency at the departure airport (after an hour of burning up kerosen at low altitude) because of a technical problem regarding the landing gear. Then we had to take an other plane. In the new plane we had no refreshments nor excuses of any kind. Seems like in their old avro 100 it is just the daily routine :( The second time an other technical problem arose a few minutes after starting our descent (we were flying low and we could already see the houses and streets below). Suddenly, the plane stopped the descent and we went back to high altitude. We flew like this for 20 minutes, cabin in the * , with no explanations from the pilots or from the hostesses (who were hiding during the whole episode). Everyone onboard was scared (why didn't we land yet, what's wrong, why the hostesses aren't with us) but we got no explanations. After 20 minutes, the pilot told us they had an error in the instrument reading and it was the procedure to restart the descent from the beginning. Then we landed more than an hour lat with no excuses and no goodbye. Technical problems happens and I'm sure the pilots handled them quite well. What I do not forgive is the lack of explanations that let the passengers fear the worst. Worst airline ever, I'll never fly with them again. If you fly in Europe, prefer a low cost company. Even Ryan Air or Easy Jet have better and newer planes and nicer staffs.

09 February 2012 12:02:00 Joseph Paice

Not only was my baggage delayed but further more, possessions - my camera was stolen from the suitcase while it was in transit! When I rang up Brussels Airlines about this, they were extremely unhelpful and didn't offer to look into it. They didn't even bother to apologize for the theft either! All I would advise here to all is if you wish to travel within Europe, you're better off with KLM, Lufthansa, Swiss Airlines and others as they have all been more reliable and have had no bad experiences with them concerning theft or tampering of peoples baggage.

Airlines Inform - your guide to airlines all over the world.
Copyright © 2008-2023 All rights reserved.
/brussels_airlines/ 1 1 1