09 February 2013 08:02:00
I would like to express a deep disappointment of how my family was treated today at the Phnom Penh, Cambodia airport by the China Airline staff on February 9, 2013, the eve of Lunar New Year. Even though the flight is probably not even half full, just like flying on Christmas eve anywhere in the US or Europe, the general manager there was giving us an extreme hard time about overweight of carry-on luggage-by a few kilograms for carry-on luggage. I have been flying almost 30 years to over 20 countries in the world and this trip is the 8th trip of my family within one month, NONE of us have ever been treated the way the general manager treated us being extremely difficult about the a few kilogram overweight--for carry-on luggage, for God's sake! How many among us has ever had the carry-on luggage measured to the 10th of a kilogram and being forced to move the weight between a handbag and the carry-on luggage?! It was ridiculous! If the flight is so full, I can somewhat understand why the over-strict policy of 7 kg weight limit for carry-on luggage needs to be enforced, although no airline in the whole world has ever enforced that. Today especially given it is probably a half empty flight, the way the general manager handled the situation, including going out of his way to stop us at the security checkpoint was extremely unpleasant. If China airline is interested in doing business with us only one time or would like to conduct yourself more like a military institution than part of a service industry, then Mr. Liu’s behavior may be acceptable. The extreme way how we were treated today gave us absolutely no incentive to ever fly with China airline again. I cannot express enough how frustrating and disappointed we are to China Airline. I cannot in my good conscience recommend China Airline to any traveler in the world.
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