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Citilink Discussion

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25 September 2020 03:09:00 Junie

My flight from Denpasar to jakarta has been change and they offering a refund and I need to do in on their website. I have a simple question to them as itТs one booking code with two passenger do I need to make it twice and I donТt have KTP shall I fill in my passport number. Simple question no one can answer and they closed my chatt again and again and I try is to call and they makes me waiting for more than 30 minutes which cost me money as I am calling from Europe. Send an email got no response. So disappointed and never ever wanna try to use this airlines . They are suck for the service. No professional service you can get.

13 May 2018 03:05:00 SU535

This is not theCitilink carrier' site here, but the discussions on the services of the Citilink carrier. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and / or produce air carrier / date / fllight number / airports / your name at least. Requests on refund must produce full name, reservation / e-ticket and email address of the passenger in the attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at} - for private and full requests with e-tickets only.

25 August 2017 06:08:00 Denis Cardoso

My name is Denis Cardoso from VIPIMPEX LLC in US and I would like to know if Citilink is selling the B737-300 ? line number : 2083 serial : 25134 PKGZQ Let me know the asked price : Aircraft Specification : Regards, Denis Cardoso - phone : +1 786-587-8866

26 May 2017 03:05:00 Tatjana Ivanov

Dear Madam or Sir, We ask You to book a flight: Jakarta -> Denpasar, Monday 29th May 2017 two adults, baggage to drop off about 2 x 25 kg. Important: We have two totally healthy (veterinary checked) domestic British Shorthair cats, who will travel with Us in cabin 1 x 3.5 kg (including pet bag) 1 x 4 kg (including pet bag) These rase of cats is a plate nose, which has to travel in cabin (NOT in cargo). Thank You for Your time, effort and quick positive response. Tatjana Ivanov

09 May 2016 06:05:00 Guest

I AM a passenger of citylink flight no. QG0809 should be departed at 06.40 p.m tonight but got delay almost in 2 hours. Very dissapointed on that.

14 July 2015 02:07:00 Ravi Chawal

I was flying from Lombok international airport to Bandung via Citilink QG896 on 14 July 2015. I lost my dslr camera with my one month all memories of Indonesia, the camera was in carrying bag and someone stolen it.My bag bar code number is QG0999980867. I am really disappointed with this work. I talked and called many times with Citilink staffs but they didn't responded anything, I hope nobody else will get this problem.

26 June 2015 10:06:00 Guest

Persistent technical error on their website- I am unable to change the date of flight through the Manage Booking service online. Airline does not reply to emails or messages sent through their website. Can please someone fix this??

29 October 2014 09:10:00 claire

Added me to a mailing list without permission and it is IMPOSSIBLE to get off.

03 October 2014 11:10:00 Ms. Wong

To Whom It May Concern, I'm sorry to inform you that I've made a mistake of my e-booking today with reference number I6E85Z. I didn't notice that there are two different airports in Jakarta, and wrongly booked flights of HLT instead of CGK. I'm supposed to make a transit at CGK from Jakarta to Yogyakarta. I kindly request for a cancellation and refund of this transaction. I'm so sorry for all the inconvenience that caused. Looking forward to hearing your favorable reply soon! Thanks!! Best Regards, Ms. Wong Employer of Ms. Sukartik Sulaimi

21 September 2014 06:09:00 lou

Disgusting way to treat your paying customers flight P7 172 from kos to gatwick three delays on inward bound flight flight was delayed /left on the plane 30 mins waiting for stairs to disembark/then left waiting for our luggage to arrive for a least an hour . will not be using this airline again you have been warned...

21 September 2014 04:09:00 Guest

I need the URGENT replied from your ticketing department ASAP. I need to travel to Batam from PAdang on October 4, 2014 which on last flight somewhere in the evening. But I may not able to purchase your ticket by using CIMB Clicks which issuance from Malaysia. I don't hold any cad accept the CIMB for time being and looking forward any suggestion to get this ticket travel for 2person. Kindly reply my email at Is there any counter sales office in Malaysia? If you have any sales counter in here, please do let me know ASAP

28 August 2014 10:08:00 Guest

Added me to their junk mail list without permission

14 May 2014 09:05:00 Darma Gurusinga

Very suck...!! Today is the night mare with citi link. Got mail our flight from PLG - PKu will re-schedule from 9am to 6PM for Saturday 17th May. totally will miss our connection in Batam. I did call them and a lady was handle me. I explained the problem and she said, i must fly on Sunday 18th. I said i cannot do that, cause must be arrive in Pku before 12 mid day to attend family wedding. But she kept said No more option. I told her was happend 3 month ago from Pku - PLG and Citi link suggested we fly to Batam and will connect the next day. But we decided refund last time and we got back our money at the same day at airport Pku. Now i explain her, we will fly on Saturday afternoon to Batam, and we will find the hotel by our own money and please arrange for me the flight on Sunday morning cause there is a morning flight citi link Bth - Pku. But she said "CANNOT". must be fly on Sunday from Palembang. Whats the hell.....!! this change not from our side, and why last time they suggested to us like this was? and now she said cannot? And she yelled at me and said "if you dont like you can refund and wait for 60 days". OMG... How come citi link has an employee like this woman?? We will fight in Palembang airport to get our money back on Saturday morning, We cannot wait 60 days to get it back...

07 May 2014 11:05:00 Guest

i have key in the wrong birth date during online purchased of air ticket, how can i correct it. can any of the customer to email me at

14 April 2014 12:04:00 Lies M

TOTALLY DISAPPOINTED. Please think twice before using Citilink.

04 March 2014 10:03:00 nickmeyers

Achmad Maulana : Totally DISSAPOINTED !! They Lost or Missed or Left my luggage on my my flight from CGK - DPS on October 13, 2013 QG852.... Fantastic, seems like no body bothering about this. How did you book your ticket? Last time I checked they had some good offers, but with so many negative comments I'm not sure now that I want to fly with them..

04 March 2014 10:03:00 Nick

Last time I checked they had some quite good offers for Citilink, but now I'm slightly confused about it, since the most comments are far too negative..

14 October 2013 07:10:00 Achmad Maulana

Totally DISSAPOINTED !! They Lost or Missed or Left my luggage on my my flight from CGK - DPS on October 13, 2013 QG852.... Fantastic, seems like no body bothering about this.

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