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25 February 2020 11:02:00 Guest

I recommend www.aircompensa.com they help me to get compensation.

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06 November 2018 02:11:00 Leigh

My flight ENT478 from Gambia to Gatwick on 30/10/18 was delayed due to technical difficulties. This resulted in an overnight stop in Las Palmas. How do I claim compensation from the airline.

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26 May 2018 11:05:00 Ms Jane Diya

I am disgusted at the fact we was grounded for 4hours 10mins on the 22nd on flight ENT477 and were being told various different things!!! One was that there was an air traffic control strike, two that the pilot missed his slot to depart and three that it was because of a disabled woman that needed wheelchair assistance but i was with her at the time and it was not because this woman it was because the pilot had missed his slot to depart!!!! I am not happy with the service recieved and want compensation otherwise i am going to go to trading standards about your company!!! If someone could get back to me on 07415949545 i would appreciate it.xx

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31 December 2017 08:12:00 Guest

Metochi : Guest : We were delayed for 7 hours with no explanation as to why - I have written to them and they want me to prove we boarded the plane (ie they want copies of the boarding cards which we no longer have) do we have any chance without them? We were similarly delayed. Wrote to them twice by recorded delivery at their head office at 17 Stycznia 74, 02-145 Warszawa, Polska.with copies of boarding passes. They've signed for the letters but not replied. I've looked into using the Small Claims Court but Enter Air appear to have no UK address for the service of papers. As you at least got some sort of a reply could you tell me which address you wrote to. Thanks Michael Cardwell : My wife and myself were on flight 415 when it was delayed in Volos we are struggling to get any compensation from enter air , the company we are with is flight delays .

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13 December 2017 07:12:00 Metochi

Guest : We were delayed for 7 hours with no explanation as to why - I have written to them and they want me to prove we boarded the plane (ie they want copies of the boarding cards which we no longer have) do we have any chance without them? We were similarly delayed. Wrote to them twice by recorded delivery at their head office at 17 Stycznia 74, 02-145 Warszawa, Polska.with copies of boarding passes. They've signed for the letters but not replied. I've looked into using the Small Claims Court but Enter Air appear to have no UK address for the service of papers. As you at least got some sort of a reply could you tell me which address you wrote to. Thanks

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10 December 2017 11:12:00 Guest

We were delayed for 7 hours with no explanation as to why - I have written to them and they want me to prove we boarded the plane (ie they want copies of the boarding cards which we no longer have) do we have any chance without them?

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25 October 2017 11:10:00 Guest

We are a family who have had similar problems with Enter Air. NEVER FLY WITH ENTER AIR - we are similarly embroiled in a claim for statutory EU flight compensation for a 6 hour delayed flight Aug 2017 Gatwick to Crete. They simply do not respond/deny responsibility although they should have paid without delay in accordance with European Law. Appalling company

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06 September 2017 05:09:00 ИA3

My wife and myself were on flight 415 when it was delayed in Volos we are struggling to get any compensation from enter air , the company we are with is flight delays .

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06 April 2016 04:04:00 Prof. Francesco Cappa

My son is leaving in a few days for Malaga on a school tour. We haven't received any detailed info fr om his school, so we checked your website to learn about your policy concerning had luggage. Along with the dimensions allowed (55x40x20), we see that the weight limit indicated for each is 5 kg. I must assume that whoever wrote that has made an involuntary mistake, as such a low limit would be obviously inconsistent with the dimensions allowed. I therefore ask you to kindly provide the exact weight lim it. Thank you. Francesco Cappa e-address: tarabul@tiscali.it.

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13 January 2016 01:01:00 Guest

hi fellow annoyed travellers , had same issues with enterair in flight ent 418 from kefalonia to manchester on 20th june 2015 flight delayed 11 hours due to technical problems at manchester airport (landing gear would you believe ) had same response as you all did firstly prove you were on flight as polish legislation does not require them to keep a copy of passenger names after landing . secondly enterair does not have to comply with british law on compensation , you all know the usual rubbish . eventually contacted solicitor who told us they could not take on a foreign airline . was on with this for around 5 months as they do not reply until exactly 28 days from your initial enquiry which is most annoying . cosmos and monarch didnt want to know and actually contacted monarch first but did not get a response until i actually phoned them some 30 days later . anyone on same flight or anyone who could give any guidance would really appreciate . seems monarch ,cosmos and enterair are all playing for the same side when it comes to compo

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10 January 2016 10:01:00 Guest

I can be contacted on lesley12@btinternet.com. Will welcome emails . Guest : Nick Vaughan : Our return journey from Skiathos to Manchester was delayed by over 22 hours after landing to refuel at VOLOS but due to landing gear problems failed to take off until the next day. Absolutely no communication during that 22 hours from Enter Air until we boarded the plane. have made a claim over a month ago but still awaiting their reply. Ann hanson - you were obviously on the same flight as us and if you see this message I would appreciate any feedback from you regarding your claim. Their Warsaw phone numbers obviously are wrong as no one picks up and all I get is the same auto email saying they will resolve our claim within 30 days. Lesley butterwoth : 12th June flight ent415 22 hr delay Volos to Manchester. Enter air refusing to pay out claiming extraordinary circumstance. No joy from them or from CAA in Greece . Monarch will not get involved. Looks like solicitors will be next move . Seems like the landing gear problem keeps occurring Perhaps a joint action with as many passengers as possible ???

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10 January 2016 10:01:00 Midgley11

lesley : We were also on this flight and are getting nowhere. contacted enterair they plead exceptional circumstances. contacted civil aviation authorities in uk and in greece. now with a solicitor and still no joy yet. are you any further . Guest : Geoff : Gillian Molyneux : Enter Air flight ENT450 from Skiathos to Manchester via Volos delayed 24 hours in Volos No information given at airport and no food till transferred to Hotel in Volos. No information provided following day till picked up at Hotel at 14:00 Landed at Manchester exactly 24 hours late. ENT Air refusing compensation on basis they are not covered by UK legislation and are asking for evidence that we were actually on the flight! REPNT Hi my wife and I were on this flight, it is absolutely shameful the way we were treated in Valos simple updates would have been sufficient however what we received were promises the flight was leaving that day. In fact at 9pm she was told the plane was leaving in one hour when in fact they had to fly an engineer from Poland to fix the landing gear (you may recall the small aircraft on the runway). We have submitted a claim for compensation to originally be told we had to prove we were on the flight, We have sent proof of this however; to date have still not received a reply. I contacted Cosmos who provided me with the UK email address which is: uk.office@enterair.pl still however, still no response. I have even asked Cosmos to email on my behalf, This is becoming tiresome, how is it ok to completely ignore a legitimate claim? Please continue to pursue this even if it means taking them to the small claims court. Geoff : Gillian Molyneux : Enter Air flight ENT450 from Skiathos to Manchester via Volos delayed 24 hours in Volos No information given at airport and no food till transferred to Hotel in Volos. No information provided following day till picked up at Hotel at 14:00 Landed at Manchester exactly 24 hours late. ENT Air refusing compensation on basis they are not covered by UK legislation and are asking for evidence that we were actually on the flight! REPNT Hi my wife and I were on this flight, it is absolutely shameful the way we were treated in Valos simple updates would have been sufficient however what we received were promises the flight was leaving that day. In fact at 9pm she was told the plane was leaving in one hour when in fact they had to fly an engineer from Poland to fix the landing gear (you may recall the small aircraft on the runway). We have submitted a claim for compensation to originally be told we had to prove we were on the flight, We have sent proof of this however; to date have still not received a reply. I contacted Cosmos who provided me with the UK email address which is: uk.office@enterair.pl still however, still no response. I have even asked Cosmos to email on my behalf, This is becoming tiresome, how is it ok to completely ignore a legitimate claim? Please continue to pursue this even if it means taking them to the small claims court.

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10 January 2016 12:01:00 lesley

We were also on this flight and are getting nowhere. contacted enterair they plead exceptional circumstances. contacted civil aviation authorities in uk and in greece. now with a solicitor and still no joy yet. are you any further . Guest : Geoff : Gillian Molyneux : Enter Air flight ENT450 from Skiathos to Manchester via Volos delayed 24 hours in Volos No information given at airport and no food till transferred to Hotel in Volos. No information provided following day till picked up at Hotel at 14:00 Landed at Manchester exactly 24 hours late. ENT Air refusing compensation on basis they are not covered by UK legislation and are asking for evidence that we were actually on the flight! REPNT Hi my wife and I were on this flight, it is absolutely shameful the way we were treated in Valos simple updates would have been sufficient however what we received were promises the flight was leaving that day. In fact at 9pm she was told the plane was leaving in one hour when in fact they had to fly an engineer from Poland to fix the landing gear (you may recall the small aircraft on the runway). We have submitted a claim for compensation to originally be told we had to prove we were on the flight, We have sent proof of this however; to date have still not received a reply. I contacted Cosmos who provided me with the UK email address which is: uk.office@enterair.pl still however, still no response. I have even asked Cosmos to email on my behalf, This is becoming tiresome, how is it ok to completely ignore a legitimate claim? Please continue to pursue this even if it means taking them to the small claims court.

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24 September 2015 06:09:00 Guest

Shinji Nakano : Dear Sir, I am a collector of airline issue postcard in Japan. Please send me your issue postcard on the fleet(B737-400 & -800), beautiful stewardess, tourist resorts etc. My name and address is as following: My name :(Mr.) Shinji Nakano, Address: 5-18-3 Hiyoshidai, Tomisato City, Chiba 286-0201, Japan Looking forward to hearing from you. Very truly yours, Shinji Nakano Could you let me know your mobile phone to contact if I deliver some materials to you?

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23 September 2015 11:09:00 Guest

Geoff : Gillian Molyneux : Enter Air flight ENT450 from Skiathos to Manchester via Volos delayed 24 hours in Volos No information given at airport and no food till transferred to Hotel in Volos. No information provided following day till picked up at Hotel at 14:00 Landed at Manchester exactly 24 hours late. ENT Air refusing compensation on basis they are not covered by UK legislation and are asking for evidence that we were actually on the flight! REPNT Hi my wife and I were on this flight, it is absolutely shameful the way we were treated in Valos simple updates would have been sufficient however what we received were promises the flight was leaving that day. In fact at 9pm she was told the plane was leaving in one hour when in fact they had to fly an engineer from Poland to fix the landing gear (you may recall the small aircraft on the runway). We have submitted a claim for compensation to originally be told we had to prove we were on the flight, We have sent proof of this however; to date have still not received a reply. I contacted Cosmos who provided me with the UK email address which is: uk.office@enterair.pl still however, still no response. I have even asked Cosmos to email on my behalf, This is becoming tiresome, how is it ok to completely ignore a legitimate claim? Please continue to pursue this even if it means taking them to the small claims court.

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23 September 2015 11:09:00 Wright York

Flight 415 from Skiathos to Manchester terrible airline landed at Volos and delayed there for 20+ hours we we're told they had to re fuel the plane then clean it!!!! We are wanting compensation for this and have been advised we should get it as the fault with the plane was technical ?? Still waiting for response from this airline!!!!!

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22 September 2015 09:09:00 Guest

Flew with Enter Air from Birmingham to Corfu in July 2015. Very apprehensive after reading many negative reviews. I gave to say our flights were fine. 15 mins late taking off from BHX, return flight from Corfu on time. Cabin crew were polite and efficient. Usual budget airline food and drinks which were perfectly acceptable. Leg room on the Boeing 737-800 was more generous than usually found on other tour operator planes. Would fly with enter air again.

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20 September 2015 03:09:00 Geoff

Gillian Molyneux : Enter Air flight ENT450 from Skiathos to Manchester via Volos delayed 24 hours in Volos No information given at airport and no food till transferred to Hotel in Volos. No information provided following day till picked up at Hotel at 14:00 Landed at Manchester exactly 24 hours late. ENT Air refusing compensation on basis they are not covered by UK legislation and are asking for evidence that we were actually on the flight! REPNT Hi my wife and I were on this flight, it is absolutely shameful the way we were treated in Valos simple updates would have been sufficient however what we received were promises the flight was leaving that day. In fact at 9pm she was told the plane was leaving in one hour when in fact they had to fly an engineer from Poland to fix the landing gear (you may recall the small aircraft on the runway). We have submitted a claim for compensation to originally be told we had to prove we were on the flight, We have sent proof of this however; to date have still not received a reply. I contacted Cosmos who provided me with the UK email address which is: uk.office@enterair.pl still however, still no response. I have even asked Cosmos to email on my behalf, This is becoming tiresome, how is it ok to completely ignore a legitimate claim? Please continue to pursue this even if it means taking them to the small claims court.

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14 September 2015 11:09:00 w york

Had 3 replies from enter air since the Volos debacle and each time I get no satisfaction. This time they are saying the fault would have endangered passengers and therefore they had no option but to abort the flight. They started quoting article after article but it still flies in the face of what the new ruling states.Think a concerted effort from many passengers on the same flight is required before we see any positive response33

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14 September 2015 11:09:00 W York

Nick Vaughan : Our return journey from Skiathos to Manchester was delayed by over 22 hours after landing to refuel at VOLOS but due to landing gear problems failed to take off until the next day. Absolutely no communication during that 22 hours from Enter Air until we boarded the plane. have made a claim over a month ago but still awaiting their reply. Ann hanson - you were obviously on the same flight as us and if you see this message I would appreciate any feedback from you regarding your claim. Their Warsaw phone numbers obviously are wrong as no one picks up and all I get is the same auto email saying they will resolve our claim within 30 days.

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03 September 2015 01:09:00 Tatil

Nick Vaughan : Our return journey from Skiathos to Manchester was delayed by over 22 hours after landing to refuel at VOLOS but due to landing gear problems failed to take off until the next day. Absolutely no communication during that 22 hours from Enter Air until we boarded the plane. have made a claim over a month ago but still awaiting their reply. Ann hanson - you were obviously on the same flight as us and if you see this message I would appreciate any feedback from you regarding your claim. Their Warsaw phone numbers obviously are wrong as no one picks up and all I get is the same auto email saying they will resolve our claim within 30 days. Dear Nick, do you have contact number of Enter air? They do not answer the phone number which is on their website. I'd appreciate your help! Thanks!

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14 August 2015 04:08:00 Guest

Nick Vaughan : Our return journey from Skiathos to Manchester was delayed by over 22 hours after landing to refuel at VOLOS but due to landing gear problems failed to take off until the next day. Absolutely no communication during that 22 hours from Enter Air until we boarded the plane. have made a claim over a month ago but still awaiting their reply. Ann hanson - you were obviously on the same flight as us and if you see this message I would appreciate any feedback from you regarding your claim. Their Warsaw phone numbers obviously are wrong as no one picks up and all I get is the same auto email saying they will resolve our claim within 30 days. Lesley butterwoth : 12th June flight ent415 22 hr delay Volos to Manchester. Enter air refusing to pay out claiming extraordinary circumstance. No joy from them or from CAA in Greece . Monarch will not get involved. Looks like solicitors will be next move . Seems like the landing gear problem keeps occurring Perhaps a joint action with as many passengers as possible ???

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14 August 2015 03:08:00 Nick Vaughan

Our return journey from Skiathos to Manchester was delayed by over 22 hours after landing to refuel at VOLOS but due to landing gear problems failed to take off until the next day. Absolutely no communication during that 22 hours from Enter Air until we boarded the plane. have made a claim over a month ago but still awaiting their reply. Ann hanson - you were obviously on the same flight as us and if you see this message I would appreciate any feedback from you regarding your claim. Their Warsaw phone numbers obviously are wrong as no one picks up and all I get is the same auto email saying they will resolve our claim within 30 days.

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12 August 2015 04:08:00 Guest

Enter Air has to be the worst airline I have ever flown with in 35 years of travel. Why Monarch/Cosmos are using these I will never know. When I booked my recent trip to Zante ( 30/07/15) with Avro earlier this year I did not know it was not with Monarch airlines. The staff at Birmingham were useless , I had pre booked my seats but on boarding plane we where just told to sit filling up fr om the back We did not sit together. The cabin staff wh ere rude to you and we had very little choice to get any food they had run out. The plane had arrived late again i'm told this was always the case (one and half hours out and return) some of the seats could not be put upright. I have contacted customer services at Avro which is * of time as they never reply. Never again will I use Monarch/Cosmos/Avro

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31 July 2015 12:07:00 W York

Like Ann Hanson happened to be on the same flight back from Skiathos which stopped at Volos for refuel and to let a few passengers disembark. Then chaos and no information from any staff as to when we would depart for Manchester. Eventually put up in sub standard hotel and got back to Blighty nearly 23 hours later. Claim gone in but very little in the way of response from Enterair. Will be taking it a lot further if nothing is forthcoming. A terrible episode which could have been dealt with in a much more sympathetic manner

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27 July 2015 08:07:00 Lesley butterwoth

12th June flight ent415 22 hr delay Volos to Manchester. Enter air refusing to pay out claiming extraordinary circumstance. No joy from them or from CAA in Greece . Monarch will not get involved. Looks like solicitors will be next move . Seems like the landing gear problem keeps occurring

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27 July 2015 03:07:00 Guest

Flight from Faro to Warsaw was good, friendly smiling crew who spoke good English, plenty of drinks and the food looked better than average. Good prices too. Two days before the return journey received an email saying that flight times had been changed due to operational reasons, instead of 8.35am departure it was now 3am, quick shuffling of hotel arrangements and a short sleep we arrived at the airport only to find that we weren't on the passenger list, however we stood our ground, having tickets and the previously mentioned email, and 20 minutes later we were allowed to check in. They gave us the exit row seats, perhaps they felt embarrassed!. All the seats had more room than the usual cheap flights. Plane seemed a bit old, had brown "bakelite" knobs to adjust lighting, music etc. Everybody was tired of course and after the food/drink service sleep was the order of the day, very shocked to be awoken 1 hour later , lights on and announcement that the 2nd service would now commence. Obviously not alot of thought for the passengers there. Arrived in the area of Faro around 5.30am but then had to circle for half an hour before permission to land, no explanation given and we toured the Algarve coast several times. Pilot didn't seem to be used to Faro as he came in much too high and landed with a thud half way up the runway, brakes were so fiercely applied that all the overhead baggage shot forward with loud thumps, finally squealed to a halt at the perimeter fence. So overall, great cabin crew, but appalling attention to detail, very doubtful if I would ever fly with them again

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20 July 2015 07:07:00 Gillian Molyneux

Enter Air flight ENT450 from Skiathos to Manchester via Volos delayed 24 hours in Volos No information given at airport and no food till transferred to Hotel in Volos. No information provided following day till picked up at Hotel at 14:00 Landed at Manchester exactly 24 hours late. ENT Air refusing compensation on basis they are not covered by UK legislation and are asking for evidence that we were actually on the flight! REPNT

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08 July 2015 04:07:00 Guest

richard smout : We left manchester 05.30,only to return with faulty landing gear,eventually took off at 14.30,after being fobbed off every hour or so ,not impressed.[/we too were on same flight richard, appalling to say the least

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08 July 2015 04:07:00 susan yates

absolutely appalling airline!!! delayed 9 hours in which part of had to make an emergency landing back in manchester and spent further 7 hours waiting to be reassued that plane was safe to fly, should have arrived in kefalonia ay 10.40am and arrived finally ay 19,30 approx, never use this shocker of an airline again, disgraceful the way we were treated.

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07 July 2015 06:07:00 Guest

Flew from Birmingham to Kefalonia recently - flight was delayed by 3 hours for "technnical problems" which led to missing our slot so instead of arriving at a reasonable 19.10 we got in at 22.30 meaning we arrived at our holiday destination at almost 1am. The explanation was sketchy, the apology pretty unimpressive and the flight information/safety talk was completely unintelligable. Only two serviceable loos on the plane and an incredibly rough landing. The return flight was delayed again, only by 30 minutes or so, the safety talk was slightly clearer and although the weather was good and it was broad daylight it was the most scary landing I've ever had in a plane. The pilot was accelerating/decelerating and we thought he was going to go round again but instead he practically threw the plane on to the ground at a really steep angle. The cabin was completely silent during the landing process, but the relieved chatter once we'd come to a stop was very telling. We had booked via the Monarch website which was routed then through Avro, the original flight was with Small Planet at completely different times and we were not happy about everything being changed to an airline we'd never heard of. I will be writing to Monarch to complain as well and making sure that I, nor anyone I know books either with them or Enter air again.

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06 July 2015 01:07:00 richard smout

We left manchester 05.30,only to return with faulty landing gear,eventually took off at 14.30,after being fobbed off every hour or so ,not impressed.

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29 May 2015 05:05:00 Guest

Excellent flight from manchester kefalonia greece return

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31 August 2014 10:08:00 aliza shoham

i lost my glasses in fly from Athens to Israel in 29/8/14 number flight 347. my name - Aliza Shoham. if you find i will thank you send to - Aliza Shoham. kibbutz einat 49910 Israel. +972523533701.

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25 January 2014 01:01:00 Triton

After landing in Sweden on our flight fr om Croatia an handle was misssing on one of our, brand new, rollerbags. As Enter Air not is an IATA member the SAS staff att the airport could not handle it. Thy could only issue a Property Irregularity Report (PIR) which we had to scan together with our ticket and boarding card and e-mail it all to Entair Air in Warzaw. Some time after that we had an email from them telling us that they had fowarded our claim to their insurance company in Germany. They also telphoned us with information about it. The insurance company then wanted us to send by post all the documents like PIR, boarding card etc PLUS the receipt from the shop wh ere we had bought the bag together with detailed photos of the bag and the damage. All this was not easy as we needed to scan, take photos, send mail, answer telephone calls in English and German. As lots of airline passengers usually dispose of their travel documents when waiting for their we baggage at the airport I would like to strongly recommend them not to do so. We finally got a new bag, but it was not as good...

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16 January 2014 02:01:00 stovold

flight from sweden 12/5 what * service meant to land at leeds but landed manchester no explaination why then after on tar mac for an hour told this flight is cancelled no explaination nothing, should have got to gatwick at 2000 but arrived at 0200 after going long way round m25 what a * end to a great holiday, won't travel with you again or ever recommend you

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12 July 2013 11:07:00 Guest

Had to stop off at Verona on way home from Zante to re fuel!!! FFS!!! How come we cannot fly without stopping like other companies. .Nightmare. Are Olympic on their uppers that they have to charter planes that can't fly non stop

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03 July 2013 06:07:00 Shinji Nakano

Dear Sir, I am a collector of airline issue postcard in Japan. Please send me your issue postcard on the fleet(B737-400 & -800), beautiful stewardess, tourist resorts etc. My name and address is as following: My name :(Mr.) Shinji Nakano, Address: 5-18-3 Hiyoshidai, Tomisato City, Chiba 286-0201, Japan Looking forward to hearing from you. Very truly yours, Shinji Nakano

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13 June 2013 01:06:00 Bex

Very friendly cabin crew,clean plane,very informative Captain and food and snacks were just what i would expect from a low-fare airline.No probs flying with them again.

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