Eurowings Discussion

18 April 2025 11:04:00 ali osman uzun

Dear Eurowings Customer Service, I am writing to formally file a complaint regarding a very unpleasant and unfair experience we had during our recent flight with your airline. We chose Eurowings because the travel process appeared simple and affordable. Unfortunately, in reality, we experienced what felt like an intentional attempt to generate extra income through hidden costs—at the passengers' expense. The incident took place on our return flight from Germany. While we were lining up to board, one of your staff members immediately pulled us aside and asked which boarding group we were in. We said Group 3, and she informed us that our cabin baggage needed to be checked for size. Of course, we had already measured our bags at home and were certain they complied with your guidelines. However, she did not measure the bags at all. Instead, she immediately began filling out a form for a fine and told us that the bag was too large and that we could only take it on board if we paid ˆ60. We were confused, as no actual measurement had taken place. We tried to explain that there had been no issue with the same bag on our outbound flight, but she refused to listen and just raised her voice, repeatedly insisting that only a wallet, travel documents, or a laptop were allowed. Eventually, when we asked her to show us the permitted size, she pointed to a metal frame. I then placed my bag into the frame myself, and it fit easily without any force. At that point, she had no further argument and reluctantly let us continue. Unfortunately, several other passengers were not as lucky. We saw people being fined even though their bags were visibly smaller than mine. It seemed that this tactic was applied deliberately just before boarding, when passengers are under time pressure and less likely to argue. This procedure felt like a systematic abuse rather than proper policy enforcement. We are deeply disappointed and strongly reject this kind of treatment. We kindly ask you to investigate the situation and inform us how you plan to make up for the incident. Please confirm that this complaint has been formally registered, and I look forward to your response. Sincerely,

20 August 2017 01:08:00 renate

hopeless website designed to confuse.I have never seen a website so poorly designed in my life. Your call center is equally hopeless. no one ever picks up. your five minutes become an hour! I am totally disgusted with the absolute lack of respect towards your customers time.

07 April 2017 03:04:00 Guest

We recently received an email from Eurowings to say that our direct flights from Birmingham to Hamburg in July 2017 have been cancelled due to 'operational reasons'. Their alternative offer was to book us on connecting flights with flight times that were completely inappropriate for our needs. Given the fact that we had already booked car hire and accommodation around the original direct flight times we had no option but to cancel our booking and secure a full refund. We found Eurowing's attitude towards our enforced cancellation unhelpful and completely lacking in a sense of duty towards customer care. It is clear from our experience that Eurowings hide behind the law when it suits them, but in reality it is an example of poor business practice towards their paying customers. We will never use Eurowings again and advise others to do the same given their unreliability re advertised flight schedules.

25 July 2016 08:07:00 Guest

This airline has terrible record of Lost Luggage. They can easily ruin your vacation and they will not get across to you. You will have to go after them. You ll rather save yourself that trouble.

10 July 2016 12:07:00 Elisabetta

Plane was delayed over 2hours and in the process they managed to lost my luggage.

29 June 2016 05:06:00 Rasheed shariff

Travelled from Paris to Berlin via Düsseldorf yesterday 28/6 on arrival in Berlin we discovered no luggage. We flew eurowings from Paris to Berlin. We made report at the airport regards the luggage and were advised we would have it by this morning. It is now Thursday afternoon and we still do not have our luggage!

28 June 2014 07:06:00 Guest

I have some delayed luggage,where can I get some information regarding this?

08 June 2012 06:06:00 Genesis

Southwest would be your best bet since they have a lot of flights into and out of Baltimore and allow the first 2 pieecs of checked bags for free. I like JetBlue even though only the first checked bag flies for free because they have satellite TV and all you can eat snacks.