hopeless website designed to confuse.I have never seen a website so poorly designed in my life. Your call center is equally hopeless. no one ever picks up. your five minutes become an hour! I am totally disgusted with the absolute lack of respect towards your customers time.
We recently received an email from Eurowings to say that our direct flights from Birmingham to Hamburg in July 2017 have been cancelled due to 'operational reasons'. Their alternative offer was to book us on connecting flights with flight times that were completely inappropriate for our needs. Given the fact that we had already booked car hire and accommodation around the original direct flight times we had no option but to cancel our booking and secure a full refund. We found Eurowing's attitude towards our enforced cancellation unhelpful and completely lacking in a sense of duty towards customer care. It is clear from our experience that Eurowings hide behind the law when it suits them, but in reality it is an example of poor business practice towards their paying customers. We will never use Eurowings again and advise others to do the same given their unreliability re advertised flight schedules.
Travelled from Paris to Berlin via Düsseldorf yesterday 28/6 on arrival in Berlin we discovered no luggage. We flew eurowings from Paris to Berlin. We made report at the airport regards the luggage and were advised we would have it by this morning. It is now Thursday afternoon and we still do not have our luggage!
Southwest would be your best bet since they have a lot of flights into and out of Baltimore and allow the first 2 pieecs of checked bags for free. I like JetBlue even though only the first checked bag flies for free because they have satellite TV and all you can eat snacks.