The worst company and the worst experience I've got.
People, don’t use this company!
I bought tickets online and instead of one payment, they deducted the amount 2 times!
Because of that "wrong transactions"(fraud) I had to cancel my bank card. Due to their policy, we had to show it on a check-in, but people there understood our situation and let us fly.
But when we were going to fly back, Tanzanian managers did not want to hear anything about cancelled card even though our ticket was in system and we had passports and tickets. Therefore, they did not let us take our plane! We were shocked! They treated us like some crooks!
To fly back from Dar we bought the most expensive tickets for the next day only to run away from that awful people. Again, they charged us 2 times for that ticket! It took more than 2 weeks to “cancel” transactions which Fast Jet done on my bank account twice. I will never take the company for sure and do not recommend you.
I booked a family round trip on FastJet on-line and later decided that we needed to postpone our trip.
I emailed firstname.lastname@example.org twice asking them to change my ticket with no response. I tried at least 5 times to reach 2 different sales numbers on the website yesterday with no answer. Today I spoke with someone in the Dar office who told me that I could not change a ticket over the phone or via email, but must appear in the office in person. Here are my complaints:
1. No one responded to either of my emails to tell me I must appear in an office to change my ticket
2. I purchased the ticket on-line, and never during the purchase process did it say that I must appear in an office to make changes…I read the FAQs before purchasing with a credit card, it’s not stated there either. Even in my booking receipt where it explains the restrictions on changes, it does not mention that I must appear in person.
3. Now, your employees are telling me that I must appear in person…this is ridiculous. I am a 6 hour round trip and unable to appear in person. What if I purchased this ticket from the US in advance of my arrival in Tanzania and then delayed my arrival in Tanzania by a week…it would be physically impossible for me to appear in person to change my ticket.
It can be their policy that someone must appear in person to change a booking (although even that is ridiculous), but They MUST provide a potential client with that information BEFORE THEY book a ticket. Otherwise, it is extremely poor business practices.
Anyone booking on this airline should be aware of this policy and the total lack of response from the sales department. I guess it was too much effort to answer my initial emails stating the policy...