Airlines Inform - your guide to airlines all over the world.
Copyright © 2008-2025 www.airlines-inform.com. All rights reserved.
your guide to airlines all over the world
Flydubai Discussion
Hello, I booked a flight with 3 others, and I am the only one who cannot complete the online check- in (it says "This passenger cannot be checked-in. Please visit the checkin counter"- the flight was payed by a third person, not by me, but so did the other tickts. Did anyone experienced this? What could be the reason and do you know what other documentation should I prepare? Thank you
Reply
Flydubai is the worst airline line anyone can ever try! I tried so many airlines and haven't experienced such rude impolite aggressive agents as Flydubai agents! Will never have this experience again..they are known to direspect customers but I couldn't imagine the truth until i tried myself.
Reply
Worst experience ever. Never book a flight with such ill mannered staff. Staff is the least interested in attending you. Please book a different companies flight
Reply
I flew with this company to Thailand and was not satisfied. big lags, blocked all movies and games on the screen, bad food. Never again.
Reply
Be careful and more careful,for no reason they refused to let me board the plane, I had all my documents in order, they simply refused and tore up my ticket in front of my eyes, the staff very rude at all professional, they refused to help me and to give an explanation, I lost my round trip ticket in addition to my dream vacation, after having planned for almost 2 years, the airline was not responsible and they did not issue a refund; a friend tells me that this happens often with this airline, so be careful ⚠️ if you plan to travel with them, sometimes the cheap comes out expensive .
Reply
I AM A TRAVEL AGENT, I WANT TO KNOW, THAT I MISTAKEN ISSUE TWO TKTS SAME PAX, WHAT CAN I DO TO WAVING OFF PENALTY.
Reply
Cheap flights but they weigh all hand luggage and try to scam you there. $90 USD for 5kg of luggage. They made me go to an ATM and get cash out (they don’t take card). ATM fee was $5. Never flying with this airline again.
Reply
Fly dubai cancelled colombo. 10/7 /22 this is so bad service. no responce. just they ask claim ticket after reach air port. they no idea why peoples travelling. bette closed air line if thay unable to proper service.
Reply
Labour class flight. Dumb staff. Dubai is fake. Fly dubai is definitely fake. Uncomfortable seating no storage space it's a crappy airline. Intended for labourers charging Emirates prices thanks to covid.
Reply
Bilisare my friend family could not able to board the flight due to non availability gdrfad approval so what happens to their ticket
Reply
hi my friend family boarding was denied due to non availability approval of GDRFAD so please let me know what happen to my ticket
Reply
sir . i booked ticket trvel date on 4th oct 2018 from thiruvananthapuram to dubai and cancelled and got voucher for the remaining fund. But unfortunately my computer got some mistake and lost all datas. so please trace your system and kindly inform me the voucher number and pin number for further booking. your valuable reply is highly apreciated thanks mohammed ismail shajahan
Reply
Very rude and unprofessional crew members one of them Maksat Zhooshbaev , very rude and not helpful
Reply
This is not the Flydubai carrier' site here, but the discussions on the services of Flydubai. If there is no flight information ( e-ticket number / reservation number, date , destinations/ origin / name ) , noone can reply without the correct and full data. In order to get the correct reply, kindly attach the reservation / booking number and produce date / fllight number / airports / name. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only. // URDU: یہ یہاں Flydubai کیریئر کی سائٹ نہیں ہے، لیکن Flydubai کی خدمات پر بات چیت. اگر کوئی پرواز کی معلومات نہیں ہے (ای ٹکٹ ٹکٹ / بکنگ نمبر، تاریخ، مقامات / اصل / نام)، کوئی درست اور مکمل اعداد و شمار کے بغیر کوئی جواب نہیں دے سکتا. درست جواب حاصل کرنے کے لئے، برائے مہربانی بکنگ / بکنگ نمبر درج کریں اور تاریخ / فلائٹ نمبر / ہوائی اڈے / نام پیدا کریں. واپسی پر درخواستات کو مکمل نام، بکنگ / eticket اور ای میل ایڈریس کو منسلک کرنے کی ضرورت ہے. جواب انگریزی میں مفت عملے کے ذریعہ 48 گھنٹے - 144 گھنٹے کے اندر اندر لے جایا جا سکتا ہے. حوالے. ایرانی {at} vivaldi.net - صرف ای-ٹکٹ کے ساتھ ذاتی اور مکمل درخواستوں کے لئے.
Reply
Low cost is not the only fact ...the important is the people..i apply for an assessment for pilot position and really surprise because in my pilot background history of 35 years in aviation i never saw the low and poor quality staff without any respect and consideration for the people that as me believes we are going to something better ..was inexperience aviation personnel who lobby you for nothing ...really understand the cause pakistani are not highly qualified people.. non experts in the field..really a fake imagen ..dont trust...dont lose your time and money .. Guest : Guest : Hello, I have finished online assessment test, but no reply from Flydubai since one week, any luck :) Guest : Hello, I have finished online assessment test, but no reply from Flydubai since one week, any luck :) Low cost is not the only fact ...the important is the people..i apply for an assessment for pilot position and really surprise because in my pilot background history of 35 years in aviation i never saw the low and poor quality staff without any respect and consideration for the people that as me believes we are going to something better ..was inexperience aviation personnel who lobby you for nothing ...really understand the cause pakistani are not highly qualified people.. non experts in the field..really a fake imagen ..dont trust...dont lose your time and money ..
Reply
Low cost is not the only fact ...the important is the people..i apply for an assessment for pilot position and really surprise because in my pilot background history of 35 years in aviation i never saw the low and poor quality staff without any respect and consideration for the people that as me believes we are going to something better ..was inexperience aviation personnel who lobby you for nothing ...really understand the cause pakistani are not highly qualified people.. non experts in the field..really a fake imagen ..dont trust...dont lose your time and money ..
Reply
Not true, i have been following up to refund my cancellation amount. Which they are not doing. My contact number +91 9100634592 Guest : Though it’s a budget airline but once you’re connected to their customer service they try to resolve your issues per your liking. So if you have any online problem email them or contact through Facebook.
Reply
Though it’s a budget airline but once you’re connected to their customer service they try to resolve your issues per your liking. So if you have any problem email them or contact through Facebook.
Reply
Hi, How can I know my voucher PIN? because I received email that just contains voucher reference. Please help me. Thanks.
Reply
Flydubai has issues with their security. Be careful when you get flights on their site online. They can charge for the flight that you are considering but not really confirming (thus breaking the law). They charged me for the flight that I did not confirm with the code that my bank sent me to a phone number. How could they do that, that's a big question. They promised to refund me that money within 7 weeks when I called them on the same day, but they have not done anything since May 10th and are ignoring my emails for 36 days now. Thus Flydubai proves to breach the security and behave incompetently when promising one thing and doing nothing about it. Their silence about my questions about security makes me think that it is all true and they do not want to acknowedge it.
Reply
Hi, I have 48 inch led tv, does it allow to take with flydubai airline. Dimension of 1182mm x 163mm x 756mm.
Reply
Hi, i have booked ticket for my georgia trip through fly dubai. along with it i also booked trave insurancel guard by AIG designed for fly dubai passenger. Does this travel insurance is perfect and i would have no problem at georgia immigration or does this insurance is only for traveling in flights. Thanks a ton for your help
Reply
Hi, I bought tickets 14th march 2016 from Prague to Male at 1march 2017 and i've got flight Prague-Dubai, Dubai-Colombo, Colombo-Male and I have got message from flydubai 2nd april 2016 that they change our flight and now I fly Prague-Dubai, Dubai-Male, Male-Colombo. What I should do now? Get off normally on Male? And what about my luggage, and will not fly to Colombo?
Reply
Hi people. I need help with using my Fly Dubai voucher. When buying my ticket I first verify the voucher and it successfully goes through and shows the amount I have on my voucher. Then I click on pay now and it says: Sorry, there is a problem in processing your voucher payment. Please check your voucher reference/PIN and try again. It's been like this for days. What should I do? It is still withing 1 year and valid though. How to use this voucher please?
Reply
I am currently at Dubai terminal waiting to departure to Isfshan, Iran. My flight has been delayed 6 hours already and there is no sign of departure time yet. It is amazing to me that no one is here to answer or any indication of the delayed causes. We all feel in * . This is my first time flying by FlyDubaib and definetly the last time. Not very responsible for people on the ground.
Reply
I have flown fly dubai enroute Dubai and i really thought i would build loyalty with them too, i realize this is going to be a hard paper, you have really have to work hard to be a Dubai client, i wish such reviews were open to the general public we would make better decisions i think they are thriving on consumer ignorance, i have just learnt that surprisingly they share ownership with Emirates, why cant the mgt borrow a leaf especially customer service Beher : The epitome of a low cost carrier lies firmly with Fly Dubai. I flew the carrier fr om Bishkek to Bahrain via Dubai. With a six hour layover, one would think there is sufficient time for baggage to make the connection. But upon arrival in Bahrain, my baggage is missing in action. Upon filing of a missing baggage report, I am advised that Fly Dubai DOES NOT provide a per diem allowance to cover essentials while baggage is tracked. Later I am advised that there is another Fly Dubai flight in another three hours and it may be on that flight. But, no, that is still not sufficient time for the airline to resolve the issue. Finally, it arrives via Gulf Air (Thank you for stepping up to the plate where Fly Dubai fails dramatically). Only to be told I should return to the airport to collect it myself as Fly Dubai, as a low budget carrier service does not offer such service. Really… Maybe you should check my passenger record that I am incapacitated due to two surgeries on my foot and require a wheel chair. Great service you offer. Low budget… ticket prices was similar to that of full service airline, Turkish Airlines, but you presented the shortest time (or so I thought) between point to point. Maybe your CEO does not realize the level of service that is being provided and never studied marketing that the cost of losing one customer is equivalent of capturing ten new customers. Worse… word of mouth, especially in this age of Social Media, will by far out cost the price of a lousy service to deliver the baggage and a small per diem allowance. No, you would rather stick to your policy (I will check with IATA as to legalities in accordance with international treaties) than try to build loyalty. Thank you to my hotel guest services. Golden Tulip Bahrain has picked up the ball wh ere it was dropped by Fly Dubai.
Reply
I am amazed how fly dubai continues to thrive with very poor customer services dept, i wonder if they have a customer services dept at all. I wrote a complaint email where six of us were bumped as we traveled to India, they quickly send an automated email acknowledging my complaint with #03308035 promising to get back to me in 10 days , after 11 days i wrote to them , i got another automated response urging me to call if i need service, i have called +97160054445 ( not toll free) and the line simply runs adverts . I am confused, does anybody know of a body that regulates Flydubai where i can seek assistance Fred. +256701800601
Reply
Economy class In economy class, you can pre-pay to check in 20 kg of baggage on any flydubai flight. If you want to take more baggage, you might be able to pre-pay to check in 30 kg or 40 kg if there’s enough space on the flight. The baggage allowance may be included in some fares . (You might be able to pre-pay to check in 30 kg or 40 kg if there’s enough space on the flight) What is that mean if no space we cant take 30kg incase we pay additional amount
Reply
The epitome of a low cost carrier lies firmly with Fly Dubai. I flew the carrier fr om Bishkek to Bahrain via Dubai. With a six hour layover, one would think there is sufficient time for baggage to make the connection. But upon arrival in Bahrain, my baggage is missing in action. Upon filing of a missing baggage report, I am advised that Fly Dubai DOES NOT provide a per diem allowance to cover essentials while baggage is tracked. Later I am advised that there is another Fly Dubai flight in another three hours and it may be on that flight. But, no, that is still not sufficient time for the airline to resolve the issue. Finally, it arrives via Gulf Air (Thank you for stepping up to the plate where Fly Dubai fails dramatically). Only to be told I should return to the airport to collect it myself as Fly Dubai, as a low budget carrier service does not offer such service. Really… Maybe you should check my passenger record that I am incapacitated due to two surgeries on my foot and require a wheel chair. Great service you offer. Low budget… ticket prices was similar to that of full service airline, Turkish Airlines, but you presented the shortest time (or so I thought) between point to point. Maybe your CEO does not realize the level of service that is being provided and never studied marketing that the cost of losing one customer is equivalent of capturing ten new customers. Worse… word of mouth, especially in this age of Social Media, will by far out cost the price of a lousy service to deliver the baggage and a small per diem allowance. No, you would rather stick to your policy (I will check with IATA as to legalities in accordance with international treaties) than try to build loyalty. Thank you to my hotel guest services. Golden Tulip Bahrain has picked up the ball wh ere it was dropped by Fly Dubai.
Reply
I booked tour in Dubai not really knowing what to expect. I got picked up from my hotel no extra charge and Our driver from Tlt Limo was fantastic giving us commentary the entire trip. Sand bashing was a thrilling experience We arrived at camp in the dessert with food and drinks on hand along with dancers and other experiences. Plenty of food and drink available and again choice and quality could not fault After camp we headed back a different route with our driver providing commentary all the way. I got dropped back to my hotel late in the evening. This was such a fantastic experience and one I will never forget. Top quality and best value for money Recommend tlt.ae
Reply
Booking ticket from. make my trip depature 10 Oct 21:25 and my brother missed the flight departure was at 9:25pm but i came to counter 7:30 they said in your ticket only hand bag is allowed not baggage if you want to take baggage you have to pay Qr. 36 per kg suddenly he call me and say me about baggage I agree and take cash and start my car and reach at airport but security issue is making problem to not allowed to permissions with passport and ticket too much I request after he allowed me at 8:25 pm to enter suddenly I take my brother and came to counter at 8:30 but counter agent is not respond any thing he only say one word now closed nothing to I help you it was closed my brother many time request to counter service agent give me some minutes my brother is coming with cash he is on gate issue for security but he try to enter but no any response from them. When I asked to now flight time is 9:25 pm and I am here with you 8:30 pm how can you not allowed me to make my boarding he told me if You come before 10 min I will do it but now nothing you go back and take new ticket come to next departure time. After I request too many time he not want to talk with me I saw their are also 3 passenger stand with same problem but he not take any action he only say now counter closed u have to back home. Now I ask to fly Dubai tem member this is your satisfaction from you to passnger. How can we face to this type of situation. I am very soory to inform you I never Travell to fly Dubai flight and not allowed to any body to take flybubai ticket. Reply to this message 05 January 2016 Gue
Reply
Our flights got cancelled due to the Dubai crash landing incident and on the day of our flights we were informed to go back home and go to Fly-Dubai branch to either get our money refunded as well as our taxi fares or get a new flight. All the flights until the 12 August are fully booked hence we were not able to get a flight through FlyDubai. Today, I went to your branch to get a refund but I was informed that I can only get a voucher and I have to contact you through email to get my money back. I was also informed that they cannot do anything on their side as it's just a ticketing office. I think this incident was handled very badly as it was not our fault that we were forced to book another flight with different airlines as all your flights are sold out. Instead of giving a good service for the passengers, all the passengers have to go through and struggle to get their money refunded. Your branches should have been informed about this incident as this has been wasting our time and money! It would have been our first time to travel with Fly Dubai and I would never try it again.
Reply
Just like the person below me I tried so many card to book a flight from Doha to Dubai. My card: BLOCKED. Tried to use my friend's card who already booked his ticket: BLOCKED, another friend who booked his ticket as well: BLOCKED...I use another card of mine: BLOCKED. Called my bank telling them to take of the block, they say the computer is not showing any proof that the card tried to process. My friend called his bank and they said the same thing. Me: Ok maam can I come in and pay with cash Her: Of course Me: Can I have the address please? Her: *gibberish gibberish gibberish* Me: Okay maam can you repeat it slowly for me Her: *slow gibberish gibberish gibberish* Me: I'm sorry maam can you spell it out for me Her: Oh sure...*gibberish gibberish gibberish* Me: *pull out shotgun, blow my brains out*
Reply
It is now 5 am and I have been thoroughly frustrated by the level of service received. Had this been an emergency, it would not have been as laughable an experience, nonetheless pathetic, to say the least. I am a resident of Dubai, currently sitting in Bulgaria (a very pleasant holiday so far), completely destroyed in the past 12 hours, by what should have been a fairly simple transaction. Due to fly back on the 27th of July (FZ758, booking reference CSMQII), I was invited to stay back for a couple of days. So, with great enthusiasm, I accepted whatever charges to change the booking to the 29th of July. Or so I thought .... For some reason, my friend managed to make a similar change ever so smoothly... I, on the other hand, began my journey to hell and beyond. The change was simply not getting confirmed due to payment failure I used the same credit card as I had to make the initial booking - not accepted Repeated the entries, in case I had made an error - same result Used a different card - same result! Then I decided to try the call center, in the hope that the "experts" would be able to sort me out Ahhhhh.... how I regret that now I think, I have spent more on international call charges than the cost of the flight... ludicrous 3 agents - all following the same failed script... Agent: Can I have your card details? Me: Sure, but I already tried those... Agent: Please give me the details ME: Okay - here you go Agent: The Card is blocked! Please contact your bank Me: Wha??? I just paid the restaurant bill.. it works .. not blocked Agent : Its not working Me: I know - that's why I called you dufus! Here try another card.. Agent: The card is blocked! Me: Also? How can that be? Okay - let's try a friends card (hes the one whose transaction had gone through) Agent: That card is also blocked! Please call your bank Me: Butttt.... hang on a sec. Try as I might, I could not convince anyone that thelogical conclusion was a system error and NOT with the cards 3 People, 5 credit cards issued in 3 countries, 2 debit cards ... ALL Blocked... I mean seriously - what does it take to admit an issue. Meanwhile, I am stranded - original booking invalid and can not be re-instated, new booking not confirmed as none of the payment cards are working and the only freaking advice I get from FlyDubai - is to talk to my bank(s) because 7 different cards owned by 3 people in 2 countries appear to be BLOCKED. Even tried to book a brand new ticket at full cost to myself - but that too had payment issues... so I guess it has to be something with either my name or nationality! Once I get back to Dubai, I intend to devote the remainder of my life to ensuring that neither I nor any of my friends, colleagues or acquaintances have to even consider the option of such a pathetic excuse for an airline! The financials aside, the sheer aggravation of the experience I have been through, has left me determined to walk to my destination or not travel at all, if FlyDubai is the only option available. And somewhere in the middle of so many calls, I really cracked up at the conversation that went something like this Me: Is there anything you can do to help me? Agent: Can you go to the nearest FlyDubai Office and pay in cash? Me:If that the only option... yes, Im in Bulgaria Agent: Are you in Sofia? Me: Yes.. actually, no, Im about 5 hours away in Sveti Vlas Agent: In Prague? Me: Wha? No - In Vlas, Prague? Never mind
Reply
I will not fly with Fly Dubai again. I have taken three trips with them and all have had many issues but my last and most recent trip was by far the worse. I contacted them by phone and on Facebook to find out what their car seat policy is. Both times I was directed towards their Terms and Conditions 7.4. Based on this policy I bought a seat for my child. On our flight to Dubai we had no issues and I was able to use my car seat. On my return flight I was told I couldn't use his car seat as it is a rear facing seat. I had a copy of the Terms and Conditions printed and they refused to look at it and made us turn the car seat around. This seat is not made to be forward facing. Thus making it unsafe. I contacted Fly Dubai and requested a refund. They said "Kindly note that as per our safety standards, seat should be always facing forward." When I requested a copy of this policy they replied, "Kindly note that the same way as the passengers should face forward, the infant should also face forward as per our Cabin Safety Procedures Manual. We can only share to you the conditions of carriage which are on the website. The Cabin Safety Procedures Manual is for eternal use only." When I still requested a refund because they failed to notify me of this policy nor is it available to view they replied, "Your request for a refund has been refused as flydubai policy states that seat should be always facing forward." I again asked for a refund because I can't be expected to follow a policy that they don't allow passengers to have access to or disclose to them upon request. Their final response was, "As per the international standards, the car seat should be forward facing. This is due to safety reasons. Your child xxxxxxx still occupied the separate seat. We regret to inform you that your request for a refund has been refused as per the policy which states that car seat should be forward facing. Unfortunately, we will not engage in any further dialogue with regards to refund. We are however, happy to be of assistance with any other query you may have." I'm not sure what new policy they are referring to with international standards but we fly internationally frequently and both forward and rear facing is allowed and clearly stated in the airline's policy. While their customer service is normally subpar at best. This was by far the worst customer service I have ever received and I would never recommend anyone fly with them. Nor will I ever fly with them again.
Reply
Guest : Hello, I have finished online assessment test, but no reply from Flydubai since one week, any luck :) Guest : Hello, I have finished online assessment test, but no reply from Flydubai since one week, any luck :)
Reply
Fly Dubai cancellation. Pay attention for the malicious practices applied by Fly Dubai when you cancel your flight. It is not cancellation, it is just ordinary vulgar theft. When you book with Fly Dubai, you must realize that your money is gone, whether you cancel it or not. I just booked a flight with Fly Dubai of which I knew I may have to cancel it. So during the booking, I verified wheter the flight was cancellable. It was. Later on, I had to cancel the flight due to external factors. What turned out? A lot of extra conditions suddenly arised, such as : - My money is not returned, but instead I get a voucher. - This voucher can only be used for another flight with Fly Dubai. - This voucher can only be used for a flight where I am a passenger. - This voucher expires in 12 months. Little question, but so relevant: - What if people don't need to travel with Fly Dubai in the first 12 months? All of the above extra conditions were not visible during my booking process. However after I filed a complaint, the team of Fly Dubai was happy to send me a link to a web page where they are explained. What Fly Dubai did is take a loan from me without interest and after 12 months take the money. I challenge any one of you to try this with a bank...
Reply