Humiliated, Frustrated, Irate
Traveled Honolulu to Maui only to be questioned by the Passenger Service Agent about my disability, verbally embarrassed by the Supervisor about my medical condition, frustrated that I nearly missed my flight, irate that my seats were allocated to another passenger and my checked bags transferred on a later flight.
Prior to traveling, I possessed all the necessary medical documentation from my primary physician and mental health counselor to travel with a comfort animal. Nobody should ever be degraded about their disabling condition especially a Platinum member of Hawaiian Airlines. The Supervisor went as far as contact my physician via Physician Exchange to verify my handicap. After verbally questions and humiliated more than an hour and finally assessed $35.00 for an In-Cabin Animal, I was then considered a late check-in passenger my seat allocated to another passenger, advised suitcase would follow me on a later departure and advised I need to run to the gate. Had I missed my flight, I would be placed on a Stand-Bye Status for upcoming departures. My time at the check-in counter was 4 times longer than a flight to Maui. This experience ranks as one of my sadness most humiliating days of my life and I regret being plagued with this disability. I have been advised to seek legal counsel for prejudice. What is wrong with Hawaiian Airlines and their Aloha for Kaamainas?
Jann Earnhart Brewton
Don't expect any consideration from this airline if you have an emergency medical problem and end up in ER!! We recently had that happen on a flight from San Jose to Maui. My husband woke up that morning with chest pains and we ended up in ER. I changed the flight to the next day with a fare increase that I was told I could submit hospital paperwork and receive a refund. We were denied!! I paid for first class tickets on this flight so they already made enough money off me and then to increase the flight because of an emergency. I have flown UNITED to Maui for over 25 years and that's who I am going back to. Hawaiian Air has lost all my business to Hawaii, Australia & anywhere else they fly!! A big disappoint for an airline that I considered switching to!!