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HOME ⇒ Airline and Airport Discussion Forum ⇒ Indonesia AirAsia

Indonesia AirAsia Discussion

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17 June 2018 11:06:00 Ng Bak Huay

Hello there, kindly assist to cancel the cancellation fee and travel insurance. I could be contacted at my mobile if required at +6583394863. Thank you.

31 May 2018 11:05:00 Ari widiyastuti

I have casnumb: 02665207 for my refund,,but u didnt send till now.Its since 23 march Long respon

26 May 2018 06:05:00 Marc

stole my $227 dollars for double booking. Customer service is a joke, no frills, no service, no refund Airlines Choose another carrier these guys are the worst of them all. Check there reviews they are at the top with Airline complaints.GOOD LUCK IF YOUR BOOKED WITH THIS SUBSTANDARD AIRLINE

29 November 2017 10:11:00 Akshata

I am akshata from india.i booked ticket for bali for 20th this Dec 17. I am worried about journey because of the volcano issue.please help us to resolve the issue.

29 June 2017 06:06:00 Isabella Anczok

Hello my Name is Isabella from germany. I lost my creditcards in your plain from Bali to Indunesia.... Please can you help me, because i not find the right way to find them. I need numbers from your Office in Denpasar(Bali) and Australia (Darwin) and a E-Mail adresse. Pleas, please help me to find them i am really sad and i need the cards. My email: My number +49 1732849023 my fly number QZ540

14 January 2016 11:01:00 Iryna Chubenka

Welcome Air Asia! Writes you Iryna Chubenka from Belarus. January 12, 2016, I flew a flight XT 7519 Denpasar, Bali (DPS) 21-30 - Jakarta (CGK). 22-10. Flight delayed by 1 hour and 20 minutes. As a result, I did not have time to get my luggage, because it was late on a flight Jakarta - Abu Dhabi - Minsk, EY 471 the company Etihad. I earnestly request you to deliver my luggage to the terminal 3, the company Etihad, for further shipment to Minsk. In Minsk, I wrote a letter to the company Etihad, they send my luggage on the route Jakarta - Abu Dhabi - Minsk. Thank you. I hope for your understanding. The application of the baggage check. (In my luggage diving equipment. Two bags in plastic film) baggage check CGK 0807028893 and CGK 0807028861 My e.mail

14 January 2016 03:01:00 AyuRemie

Booking online on AirAsia had always been a breeze, fuss-free, smooth & convenient experienced untill January 2016! Spent 5-6 times anxious, frustrated & panicky moments since 8th Jan & again 13th Jan 2016 to book as husband need to travel urgently to/fro Bandung/Singapore. Everything seemed normal till last step i.e. "Payment Page". After the "Pay" selection, page kept going back to the "Payment Page" instead of the "Confirmation Page - Booking is Successful" Kept checking for hours till days later for any flight confirmation/itinerary in email/inbox BUT received none. Called banking company however no deduction/payment made from AirAsia for those multiple payment attempts. Nevertheless, ended up with a successful booking of AirAsia flight BUT made possible via "TRAVELOKA" apps which can be downloaded easily.

13 January 2016 10:01:00 Jaqueline Buth

Dear Sir or Madam, I have taken 2 times Contact about your Contact page. Unfortunately without success. I did not get any answer. On December 12, I booked a flight (AIRASIA X JBY7TF / ESSEX) on your side for two persons from Jakarta to Denpasar on 29.05.2016. The transaction is completed with may visacard. I did not get any Booking confirmation. So I need a Booking confirmation. If this is not possible, please book my money back. I hope you take care of my spec. Within 3 day, I expect an answer. Best regards Jaqueline Buth

28 February 2015 07:02:00 Stephen Say

Dear Sir/Madam I am booked on flt QZ541 1st march darwin to denpasar how ever last night my personal briefcase was stolen along with my passport I have reported to the Police and also the Aust Immigration Dept and I was wondering if it is possible to cancel this booking or transfer it to a later date my friend Mr George Davenport will still be travelling with you on FltQZ541 Thank You,,,,,,,,,,,,,Steve Say

29 October 2014 05:10:00 Ernila Rizar


30 June 2014 10:06:00 umer

I booked two round trip ticket from jakrta to bali date on 12 augest and return 19 augest.i booked and pay through Internet. I got only a conformation while I booked the ticket. They told they will send the tickets through email.but I don't get any detailed ticket yet. I try to contact with them but last I send a e mail and I received a auto generated email from them and they said with in five working days they will contact. All flight operate company will send detailed ticket when we book the ticket.but I don't know why this airasia only like this.i don't whome with I contact booking reference number is AGMJUH.if anyone can help me please contact with me following email address .

09 June 2014 07:06:00 Rina Alfiana

is there any job openings for graduates of vocational students majoring in multimedia? if there is please contact my email address = or my telephone number, I waited for it... Thank you...

24 March 2014 11:03:00 FIRMIN

i booked and paid for 2 FLIGHTS WITH BRAVOFLY RESERVATIONS 241182263 AND 241180508 ON FLIGHTS QZ8608 DENPASAR YOG on the 17 oct. at 09:35 AND ON THE 20 on QZ658 YOG SIN at 7 :25 AND I CANNOT REACH THEM I LIVE IN NEW CALEDONIA. I WANT TO CANCEL DENPASAR YOG AND I WANT TO FLY ON JUNE THE 8 FROM DENPASAR TO SINGAPORE AT 9 :10 a.m;cAN YOU CHANGE MY FLIGHT? IF YOU CANNOT REFUND CAN YOU USE MY MONEY TO BOOK THIS FLIGHT 5 JUNE 8TH;Thank you for a quick answer because i cannot pay on your site with my visa wheras in the past there was no problem, an error is always mentioned, so i can't use your site !!!bEST REGARDS j.firmin

20 February 2014 10:02:00 Rinaldi

AirAsia is a good low cost airlines :) I wanna be the cabin crew of AirAsia some day The Cabin Crew are so nice and make me amazed :) Good services by AirAsia Good Job, AirAsia :)

08 April 2013 11:04:00 murugadass

what is the age limit of baby ticket?

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