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HOME ⇒ Airline and Airport Discussion Forum ⇒ Japan Airlines - JAL

Japan Airlines - JAL Discussion

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17 May 2018 03:05:00 SU535

This is not the Japan Airlines (JAL)carrier' site here, but the discussions on the services of the JAL air carrier. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and / or produce air carrier / date / fllight number / airports / your name at least. Requests on refund must produce full name, reservation / e-ticket and email address of the passenger in the attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at} - for private reply and with full requests along with e-tickets only.

05 May 2017 11:05:00 Oscar Pangilinan

I would like to Thank all the staff who assisted and supported me when I was sick from Narita International Airport to Narita Red Cross Hospital and foe The hotel accomodation at Hotel Nikko. And for arranging our direct Flight from Narita to San Diego CA

07 April 2017 10:04:00 Bruce Mabie

I flew business class in Feb/Mar 2017 yvr/bkk and sin/yvr. I have nothing but good things to say about the in-flight service and crew. The rsvn staff however, in Los Angeles leaves a great deal to be desired and are probably the rudest and most inconsiderate people I have ever dealt with. I could give JAL over $10,000 worth of business class bookings for myself this year but just today am cancelling my next reservation due to the rudeness of the staff in the Jal Los Angels office on 05 April 2017. I spoke at times with 3 different males and after the attitude of the first one I said I wished to speak with someone else. He then [urposely put me on hold and just left me forever. Finally another male came on and said nothing except the "I am now taking over this call" and when I said I wished to speak with the manager or a supervisor he also put me on hold and just left me forever. I eventually hung up, called again and specifically asked for a manager to call me back. No one did so I called again and finally got someone called Irene who was pleasant enough, apologized for what had occurred but did not appreciate the true gravity of just how bad it had been and the action needed to be taken. I booked a flight from yvr/mnl business class with her but she too kept putting me on hold to get answers to what should have been simple questions. I thought that a bit strange for a manager but let it go. I kept reiterating that something had to be done about the 3 males that had treated me so badly and she said it would be addressed but never offered to get back to me with the outcome. Today 07 April I am cancelling the booking. I had planned to make this trip plus a further one to Singapore again in October so after all of them it would have been over $10000CAD. I'm so upset over what occurred on 05 April that I just don't want to pursue JAL at the moment. I may still later on but I want to know the outcome of the disciplinary action, if any, taken on 05 April. I would appreciate some feedback from this from head office as I want to utilize JAL again but am just reluctant until I know what has been done. Thank you.

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