06 March 2013 05:03:00
I bought tickets to a broadway show in seattle almost one year ago at a great cost to me and my friend. As you may or may not know, the COHO ferry's winter schedule would not work as a backup to get us to seattle in time for our show which was at 20:00. The clipper ferry was in drydock until saturday the 19th. I received a call after we had already arrived in victoria after several hours of driving there, they called me with less than 2 hours until our scheduled flight was set to depart.
The Kenmore Air employee rudely informed me that our flight was cancelled for fog (perfectly understandable from a guy like me who completed private pilot ground school and a fair bit of instruction hours in cessna aircraft.)
What really insults me about this whole deal is that Kenmore air cancelled ALL of its scheduled flights in the area that day. So why wait so long to inform a confirmed passenger that his flight won't be leaving? We had to book with Alaska Airlines last minute, and our tickets were over 330 dollars each, more than double what the kenmore fare was going to be.
They were slow in refunding the initial purchase charge to my VISA, further inconveniencing me as if a last minute cancellation wasn't bad enough already.
Kenmore Air's pathetic response time and unprofessional behavior almost ruined a trip me and my good friend had been planning for over a year and we ended up getting gouged by another airline, who by the way commented on how several would-be Kenmore Air passengers had rebooked with Alaska Air, and how they felt it was very unprofessional and absurd that you were not willing to buy your customers alternate flights, which is standard industry practice.
Cancelling a VFR flight for weather is perfectly fine. Being a pathetic lazy jerk to paying customers is not.
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