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HOME ⇒ Airline and Airport Discussion Forum ⇒ KLM Royal Dutch Airlines

KLM Royal Dutch Airlines Discussion

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03 August 2023 12:08:00 Guest

sgodblackaero : It's super disappointing when an airline doesn't take such incidents seriously and tries to sweep it under the rug. True, I am really disappointed by the KLM airline for taking no actions at all. Ive been global trotting for the past 20 plus years and flew numerous airlines. Never once in my previous travels that I was discriminated so openly without any disguise. I was called by the loudspeaker to the gate right before the boarding process started and the gate agent said to me and I quoted here, Your seat had been switched to the back due to your age and you dont speak good English. Since when 50 yrs old becoming the new 80? I purchased the ticket and payed extra for the seat two months before the flight, if they needed my seat so badly, why didnt they switch me to the front row instead putting me at the very back next to the toilet?! And btw Im a US passport holder, and we do speak English here in the United States of America. The only thing that I can think of to be picked out and switched seat is My Asian Face and Asian last name.

02 August 2023 07:08:00 sgodblackaero

It's super disappointing when an airline doesn't take such incidents seriously and tries to sweep it under the rug.

02 August 2023 08:08:00 Guest

I took a KLM flight from Zurich to Amsterdam in June, and I experienced racial and age discrimination at the Zurich airport. I was so shocked by the way they blatantly insulted me in front of all the waiting passengers and I was insulted a second time afterwards by the airline corporation by telling me its a misunderstanding of the gate agent. Not only the KLM didnt address the issue, but instead tried to brush it under the rug to hide it. I feel these kind of discriminations will continue happening in the future.

18 July 2023 02:07:00 angryPAX

anyone has previous experience dealing with lost baggage with KLM?

13 June 2023 02:06:00 Guest

Im travelling from Newcastle U.K. to Canada via shiphol. Can I buy tobacco, in Newcastle duty free shop and put it in my carry on bag to go through the security check at shiphol? For my onward flight to Canada

11 February 2023 09:02:00 Guest

Hi, has anyone tried to get a covit voucher / refund ,I was sent booking reference that didnt work to book new flights ,it was impossible to contact anyone in Dublin office,tried Facebook messenger,that didnt work,I managed to get through klm in America ,they couldnt help.finally I managed to get in contact via txt/sms and was told the voucher which didnt work had expired and they were keeping my money.I would like to here from anyone who had a similar experience

23 September 2022 11:09:00 Guest- Babu Guggilla

PNR NO. : Q4BWMK Date of travel 18 sept 2022 1. Actual Flight KL878 BOM to AMS & KL1769 AMS to FRA 2. Boarding denied on KLM due to Capacity issues. 3. Alternative Flight Air India AI 866 BOM to DEL & AI 121 DEL to FRA Boarding time : 9 :00AM at Mumbai terminal 2 Arrival time : 18 :20 at frankfurt terminal 1 No. of check in luggage bags : 3 bags There were no check in baggage, complaint made ref number: FRAAI11119. Its already 5days completed still i did not received baggage, i have all cloths and medicines for my kid inside baggage, it is difficult to mangage without baggage

KLM Royal Dutch Airlines 
31 August 2022 12:08:00 Guest


20 May 2022 02:05:00 Stephen

Hello, Would anyone know when the KLM route from Amsterdam to Munich was introduced? Thank you, Ztephen, Ireland

12 December 2021 06:12:00 Guest

Emergency personnel of my embassy really wanted to speak with check-in desk at KML and correct KML's wrong information. KML refused to speak with my embassy and refused my check-in.

03 November 2021 12:11:00 Sandra

Has anyone been able to take their baby car seat on board?

15 October 2021 12:10:00 Guest

SU535 : This is not the KLM carrier' site here, but the discussions on the services of the KLM. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and / or produce air carrier / date / fllight number / airports / your name at least. Requests on refund must produce full name, reservation / e-ticket and email address of the passenger in the attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at} - for private and full requests with e-tickets only. Please do NEVER post such information online on a public forum where everyone can see it!!! On many airline websites this information is enough to access your booking and all your private data. Only share this data with other persons if you know that they are reliable.

19 February 2021 05:02:00 Customer

Stupid and abusive. - What is the meaning of checking the corona tests at the KLM checkin desk rather than at the gate as it was before, disabling online checkin. None other than creating complications (the typical KLM twisted thinking). What is the purpose of limiting the checkin time to 40 min. None, if the passenger makes it is his problem especially since the company leaves often late. For these 2 reasons together I lost a flight on the edge while being in time at the airport. - What is the meaning of structural overbooking when systematically up to 30 passengers are overbooked. - Is it correct they cancel a return flight booking after loosing the frist one by canceling a ticket you paid for, without reimbursement.

14 May 2020 03:05:00 Guest

Dreadful company.

13 May 2018 02:05:00 SU535

This is not the KLM carrier' site here, but the discussions on the services of the KLM. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and / or produce air carrier / date / fllight number / airports / your name at least. Requests on refund must produce full name, reservation / e-ticket and email address of the passenger in the attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at} - for private and full requests with e-tickets only.

20 November 2017 11:11:00 Guest

All round abysmal service, when you are on the ground, especially when you email or use their WhatsApp link while the flight crews do try harder.

15 August 2017 11:08:00 mbomb

I purchased a flight with you back in January of 2017. My original flight was cancelled 1 day prior to departure. Because you airline partner Alitalia cancelled a flight from Amsterdam to Lamezia I was inconvenience and am out of pocket expenses incurred due to Hotel, transportation and meals. I have contacted you KLM on many occasions and was greeted with talk to Delta, then talk to Alitalia and bounced around and frustrated to this point which we are now in August. You and your airline partners are unwilling to compensate me for out of pocket expenses incurred to me and my partner due to a pure disregard of taking responsibility. I purchased my airline ticket and on my credit card statement it clearly states the fuinds were paid to KLM therefore since no one is taking responsibility I am filing a lawsuit against you for the full amount of my ticket as well as out of pocket expenses. I have tried to deal with this issue since April after returning from my trip. I filed a complaint via the canadian transport agency only again to be told by you to take it up with Alitalia . I will npo longer deal with them as they are unwilling to accept any responsibility whatsoever. You will be receiving your documents. I will NOT let this go!

09 August 2017 09:08:00 Guest

Its among the worst, very poor customer care / public relations, poor communication skills, poor baggage handlers am actually going to use it again as a benefit of doubt, may be it was not my lucky time, this time i come to look for some thing good which i failed to get previously.

12 July 2017 01:07:00 Issam

Hello I have a problem in your office in Sierra Leone a month ago I bought a ticket for $ 3400 and I did not get back and I want to return the money and your office did not give me the employee help Whenever I contact Beihi Lajib on the phone and talk to the manager Honk Gloria Carroll and this phone number +23279967776 I was not happy and I do not currently exist. Sierra Leone I am in Liberia, how can you help and thank you

30 April 2017 08:04:00 Guest

They have the worst costemer service

14 April 2017 01:04:00 Guest

bad compagny you have to pay to choose your seat avoid this compagnyand choose a compagny which gives you a good service (emirates, qatar etc)

29 October 2015 03:10:00 Guest

Without tell me, they opened my lugagge while in transit in Amsterdam and didn't even close it properly.

02 October 2015 11:10:00 Bob Wills

KLM lied to me about my flight being cancelled. Even after I contacted my travel agent who said it was listed on time, and even after the travel agent contacted KLM directly and was told it was on time, the ticket agent insisted it was cancelled and would not issue a boarding pass. After I told her I was flying from Germany to the US for my daughter's 18th birthday, she was unaffected and booked me for the following day. The original flight I was booked on AND had checked in on, WAS on time and was NEVER cancelled as I was told. I will NEVER fly this horrid airline again.

23 September 2015 06:09:00 William Baverstock

We have just got a computer generated e-mail on our request for a refund on overcharges on baggage #B86 324063843F4A claim denying our request no one contacted us about our request or to here about the details it is what we expected a large company trying to get all the money they can without regards for seniors we will not use KLM in the future and go with a airline that is consumer friendly. Be very careful what you book on their web site because after they get your money they don't care. A disgusted senior. We are seniors and this is the second time using KLM the first was booked through a travel agent to Europe with a cruise. This year using a stop at Paris then to Rome to connect with a cruise we did our own air on the KLM website. The flight from Toronto to Paris our luggage weight was ok on a Air France(SISTER AIRLINE) flight, also on our return two flights home Rome to Amsterdam and then to Toronto. When we checked in for our flight Paris to Rome it was on a Air France counter with a boarding pass from them we were told our flight was with Air Alitalia and to check in at their gate when at the gate they had a makeshift scale and weighed everything including my wife's purse and said I would have to check in my carryon as they said along with a small bag was overweight and pay 70 Euros($115 Canadian) OR THE LUGGAGE WOULD NOT BE LOADED ON THE PLANE we had no choice but to pay they said that they did not have the same rules as KLM which we were not told about. We called customer service to complain when we got home and they said they could not help even though we had booked on their site we would have to call Alitalia with a tel.# they supplied. when we called that # was told that we would have to e-mail them as they do not accept phone calls which we did also to KLM but have not had any replies. To us it seems like a money grab as seniors we don't need the stress BEWARE WHEN YOU USE KLM WEB SITE to book your flights?????????

24 March 2015 11:03:00 TserYeu Lo

I have a small carry on luggage which weighs only 10 pounds. I didn't want to check it into flight number KL#1613 (AMS to IST). The gate person at gate D05 today (mar 24) told me the flight is full and they will take care of the luggage for me. She gave me a tag number #KL775219. When I lended Istanbul airport, I checked with the flight attendant and she told me to get my luggage at baggage claim. My luggage did not arrive Istanbul because the gate person wrote the bag route as #1601 to Rome (FCO). My tag # KL775219 and my file ref# ISTKL11637/24MAR15/1459GMT.

03 February 2015 12:02:00 Guest

KLM staff are rude and obnoxious!!!and thieves they help each other steal!!!i left my laptop of a flight that was cancelled and i complained to their front desk she said they could not do anything about it and referred me to lost and found of schiphol!i mean i left it on the plane!!!!!KLM plane not at the airport why dont you keep your own lost and found for things found on the plane instead of referring to the airports lost and found?

09 July 2014 06:07:00 mohmand

The worse customer service experience Booking ref# KL/X7YEG2 Frequent flyer # 2112111546 Hi, I am traveling to Washington and taking KLM for the first time and I am a business traveler. As always booked my seat on line and wanted to pay my ticket with split payment with two of my credit card due to my tax purposes. I was told by live on-line customer service representative that I can only do in person at the office at Schiphol airport booking office. So, today I left my business appointments and went to the airport for that purpose around noon time. Much to my surprise I was told at the airport that its not possible and someone gave me wrong information. So, I wanted to speak with a supervisor , may be he can do something about it or at least explain this situation to me. For some strange reasons ticket agent # 4 told me its not possible and she is not going to get me anyone because its simply impossible and there is no one or any supervisor can help me. Then all of a sudden ticket agent # 2 jumped in and start yelling at me in a very offensive way and told me that I am wasting my time and the spilt payment is not possible and nothing can be done about it and I should stop talking about it, I was in a shock and taken back by her very very rude and demeaning way. I ended up buying ticket and paid with one credit card because I had no other choice and I have to travel. But the customer service experience which I have received today was the worse experience, I can recall for business class traveler. The image which these two ladies left on me was the worse ever and poor reflection on airlines. I kept telling them its not personal but they were all giving me stares and * looks. I tried to tell them that I know KLM is not in a great financial condition right now and your attitude is making even worse, to that ticket agent # 4 told me that its not her, who is responsible for company troubles in a very cold and disconcerting way. Not sure why they were all so * and disapproving of customers but sure is making airlines look bad. I am traveling from Sydney Australia and starting business in Amsterdam and now will travel a lot to and from Holland. I chose Indonesian Garuda airlines from Sydney to Amsterdam, the business class service was great and wrote great review about them in a travel blog. Emirates and Qantas even China southern gives a great business travelers experience. Today, I went to the booking office to give my business to KLM in a good faith and expecting great experience and I am sure that KLM provides great service and looking forward to flying experience with them on my July 17th travel to Washington via JFK, but ticketing staff at the Schipol airport was made as if I was getting a favor from the airlines. I am upset and put in a stressful state for no apparent reasons. I need this issue to be resolved and compensated properly because I felt that I was dealt with in a unprofessional way and humiliated by KLM staff and that KLM really care about there customers specially business end customers would do proper things to compensate any bad experience caused by some ill-mannered and poor attitude of ticketing agents of KLM at the Schiphol Airport. I do write a lot in business travel blogs and customer experience reviews. I am sincerely hoping that you would take care this issue and come up with proper resolutions and compensations. Regards Mohamand

13 January 2014 07:01:00 Guest

KLM - have, by far the rudest ground staff which I have ever encountered. They seem to be proud of their rudeness, almost as if they are working for a nationalised industry and are doing the customer a favour by bothering to serve them!

10 October 2013 02:10:00 Febrina

Had to ask 3 TIMES to finally get a glass of water. From different flight attendants too! No smile nor warmth coming from the air stewardess. Obvious discrimination towards me seeing that I'm asian. WTF. Other times she is busy talking cheerily to another european family who are sitting right in front of us. Never again flying with K KUCKING LM. Kucking female dogs.

25 July 2013 11:07:00 Guest

KLM - Worst Flight Ever "I am a Delta frequent flyer and I was amazed how little room there was in an economy seat on a 7+ hour flight from Amsterdam to New York. It reminded me of the seats on Spirit Airlines. I flew from Amsterdam to NYC on Tuesday and was in pain for most of the flight. I was unable to get remotely comfortable or even use my laptop due to the lack of space. I am 46 years old and 6'2" tall. The staff on the flight was was cheerful and polite but told me initially that I should have purchased an economy "comfort" seat. They also told me that there were no available seats to move me to. Going to Europe (Prague), I flew Delta and actually purchased an economy "comfort" seat. After I purchased the tickets (months ago) I called KLM in an attempt to purchase an economy "comfort" seat for my return flight but was told that I could not, and had to wait to check in online. When I checked in online there were no economy comfort seats available. So I ask again "Should a passenger who purchases an $1100 economy Trans-Atlantic flight ticket expect a seat that does not cause him or her discomfort throughout the entire 7+ hour flight?" Should I even have to purchase a "comfort" seat to avoid being in pain?"

17 September 2012 06:09:00 Guest

Please note that if you are to fly to Europe with klm the price for the 2nd suitcase is $100 not $50 as posted.please take note do not let it happen to you because they do it purposely because when you get to the airport you'll have no choice.

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