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Lome Tokoin Airport Discussion

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17 September 2017 09:09:00 Guest

You can not get through to talk to anyone at this airport for information via phone or email.

11 August 2016 04:08:00 Guest

On Thursday August 11th 2016, I was scheduled to take a ASKY flight from Lagos LOS to Lome LFW. From Lome, i was scheduled to board another connecting flight to Newark EWR, NJ USA. The flight was scheduled to depart 12:10 pm.. Upon reaching the airport at 9am and locating the checkIn desk, I was told check in had closed even though passengers were still actively checking in. I pleaded with the security and airline official to allow me checkIn, being that the time was only 9:15am.. I was then informed that the flight had arrived and the departure time was shifted forward to 11am. After speaking with the the airline official he stated that ASKY had been attempting to notify Passengers for the past 4 days. I was sure I had not received any notification, but I opened my email and phone to check thoroughly.. 4 remaining passengers including my self, and a woman carrying a baby continued to plead with the airline official who was rushing the remaining passengers to checkIn.. Without any reason or explanation, he continued to tell us checkIn was closed. Shortly after, the airline official and employees closed down they're desks and returned to the back offices. It was now 9:45 and we four passengers were directed to go to the ASKY office to meet the country manager about the case. The upstairs office was locked for 25min until the airline officials returned at approximately 10:15am. 2 passengers continued to plead with the airline staff to make an exception, even offering envelopes of gratuity. The staff members refused stating there was nothing they could do. We then took time to ask them about their policy and checkIn closing time. The staff informed us that the policy is to close checkin 1 hour and 30 minutes before departure time. This information came as a surprise because we were all present and ready to checkIn within the policy's time frame, even if the flight was shifted forward to 11am. It became clear to us that the flight was most likely over booked, and we were the unlucky passengers that would have to suffer the consequence. Although they denied our inclination, we were convinced they had no remaining seats. The airline staff looked at the next possible flight, telling us they were completely until Sept 4th. This was an absurd suggestion because the returning flight I had booked was for August 29th. I continued to plead with the staff to find something better. In return she told me to show very early the following morning in hopes of getting me on the August 12th flight to Lome. Being that I was scheduled to connect another flight, I continued to inquire about how they would arrange my second flight to Newark NJ.

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