Dont fly with them ! i complained to American Aviation Authority about the scumbags ! they lost all my diving equipment and bags on route to the Big island , Kona . Im an ex pat living in Japan . I spent my week on the island , having to rent all my equipment and buying supplies and clothes . The worst part is the lack of concern , when your bag is lost ! nobody calls u back , nobody seems interested and on my return to Honolulu , when i inquired , I got a bunch of lies and excuses, I Flew United from Tokyo-Honolulu and United told me in no uncertain terms , what ' Mickey Mouse ' operation Mokulele is ! and they lose luggage on a regular basis . I have been traveling and diving all over the world . many times to less development countries like the Phillipines , Micronesia and Indonesia . I have never had a baggage problem . The airline , staff and management are an embarresment to U.S. avaition, travel and tourism ! Finally three months after returning to Tokyo , I got a phone call from United in Tokyo , telling me my bag was there to be picked up . Mokulele had sent it to another island and it had been sitting there for months !
Do not book with this airline, they are horrible. After 4 flights only 1was on time. They cancelled one which was to leave late afternoon and said sorry we have nothing else. We prepaid our hotel in Maui so we had to pay for another airline to get there, and than fought to get our bags so we could recheck them with Hawaiian. We were told they would cover the cost of the new flights but now we are fighting as they are saying no. I will file a complaint with AMX if they choose not to reimburse us. Save yourself the hassle and do not book with them. They could care less that they are messing up your travel, vacation, or honeymoon. They are worthless and like talking to a wall when trying to get something from them.