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HOME ⇒ Airline and Airport Discussion Forum ⇒ New York John F. Kennedy International

New York John F. Kennedy International Airport Discussion

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24 March 2015 03:03:00 Guest

One of my brand new luggage was damaged by American Airlines baggage handling staff on the 04th of January 2015 on my way from Las Vegas to New York (JFK). I spoke to a baggage handling supervisor Shelly Anne on the same day at the JFK airport. She was nice enough to refund $400 to me by cheque. But i had to purchase a new bag and send the proof of purchase the Deborah Darby who is the Damage/Pilferage Coordinator JFK airport terminal 8. I bought the bag in New York and did as Shelly Anne asked me to. I live in Australia so i scanned and emailed the receipt of the new bag and also my boarding pass and ticket details to Deborah on the 12th of January 2015 as soon as i came back to Australia from New York. My first email to Deborah in regards to my damaged luggage was on Monday the 12th of January 2015 and Deborah responded to that email on 07th of February 2015. I responded to her on the same day (07 Feb 2015) for her very late response and i have not heard from her ever since. I wrote to her again on Wednesday the 18th of March 2015 to remind her about my cheque (still waiting for a response). The service i am getting from American Airlines lazy staff like Deborah is shocking. I have tried to contact Deborah Darby (Damage/Pilferage Coordinator JFK Airport Terminal 8) numerous times but she DOES NOT respond or acknowledge to any of my emails. I am disgusted and highly disappointed in her inefficiency and poor attitude towards work !!! Deborah is useless and AA should consider recruiting someone else willing to work and do their job well as the Damage/Pilferage Coordinator. People like Deborah are a liability to any company ! I will not hesitate to do anything and everything to get my cheque for my damaged luggage and an apology for such poor and low customer service from your incompetent staff, Deborah Darby. I will never use American Airlines again nor will i recommend AA to anyone i know. Worst Airline Service ! You deserve a gold medal for poor service !

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