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Pegasus Airlines Discussion
Hampusrobin : Hello Dear guests I am Robin and am currently running a law suit against Pegasus airlines for lost luggage. Pegasus airlines lost 4 checked in luggages and refused compensation, if anyone is in a similar possition, or whos luggage have been lost by Pegasus within the past two years. And you still posess a luggage ticket, maybe even a PIR report or some other evidence that your luggage was lost please contact me asap on hampusrobin@gmail.com and my lawyers about to be yours may be able to take your case together with mine agaisnt pegasus airlines for free. They will not charge a dime unless they win the case and then they take 25% of of the overall gain. Hi did you have any luck getting compensation from the airline? I experienced the same thing and I'm currently enforcing a lawsuit against them.
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Guest : enjoy being ruzzian. Glory to Ukraine.. Hello, I also want to claim the behavior and competence of the airline stuff in the airport of Düsseldorf, today I was checking in to fly to Istanbul. I had my baggage with me, weight 15.1 kg. At the check-in counter first the Afro-America lady was very unfriendly and even rude, hardly spoke German or English. Required a visa from me, I got nervous as I’m a Russian citizen living in Germany with a residence permit. So I was confused and didn’t have a second look at my boarding pass. When I already was at the gate I noticed that the second part of the baggage erotische missing! The stuff member simply didn’t stick it to my boarding pass. My only hope is that my suitcase arrives, but I didn’t deserve such attitude and why should I do smb’s job and double check! I’m very disappointed in such “service”.
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Always like this, unable to register. The website is unmanned for maintenance and repair, and there is no customer service response to your question.
It is stated that my wife and I traveled on Pegasus Airline flights from Karachi (Pakistan) to Berlin (Germany) on 4th April, 2023, having a layover at Istanbul SAW. The flight scheduled from Karachi to Istanbul (PC-131) was supposed to take off at 04:25 but it was cancelled and we were de-boarded due to a technical fault in the aircraft. However, the flight was rescheduled and it took off from Karachi five hours after it was originally scheduled. Initially we did not intend to check-in any luggage but we were given an option to check-in our hand-carry suitcases free of cost. We checked-in our hand carry luggage at the check-in counter at Karachi airport but we were not given any luggage tags; we were just told that the luggage would be returned to us at Berlin airport. Due to the delay in the first flight, we missed our second flight PC-977 (Istanbul-Berlin) scheduled at 13:30 from Istanbul SAW. We were rescheduled to fly in flight PC-979 at 10:15 the next day and were given hotel accommodation by the airline for that night. However, even at Istanbul SAW, we were told that checked-in luggage would be received at the destination airport (Berlin BER in our case). On the next day, on 5th April, we did take the flight PC-979 out of Istanbul SAW for Berlin and it was right on time. Then, upon reaching Berlin BER, we came to know that our luggage was not there and had not yet reached. We filled the ‘lost baggage’ form at the information desk and duly submitted the Customs Declaration in respect of the lost luggage as well. However, the problem is that we do not have the luggage tags which your airline staff was supposed to give us at the check-in counter at Karachi airport. This has caused immense problems with respect to tracking the lost baggage. It may be noted for information that the missing items are two soft suitcases, the size of standard hand-carry (carry-on) suitcases, both having wheels and handles. One is black and the other is blue. The lost items are tagged and marked for Berlin from Karachi, including the transfer tag. Attached with this email is the picture of the two missing items of baggage. As no luggage tags were given to us, and we checked-in the bags together, those bags may have been tagged under my name or my wife’s (Shanza Faiq. It is requested that all possible help may be extended by the Airline in tracking the lost baggage and ensuring that we receive the missing items as soon as possible. You are also requested to provide any information about how long should I expect it would take for you to track and deliver the lost items. For contact or any further details, you may contact via email to minhaj.memon@gmail.com or reach me on my cell at +4915231671927. have attached pictures of the luggage Regards, Muhammad Minhaj Mahdi
I also lost my luggage yesterday please give it to me if anyone knows and one more I have also pasted some tags from the company name FOUND ME on the bag which can be scanned by any device. I don't want to share my private details here if anybody found my red color luggage please return my luggage
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Greetings, On 18.September We travelled from Belgrade to Tel Aviv with a connection in Istanbul Airport(Sabiha Gocken). However when we arrived in Tel Aviv, we werent allowed to pass the passport control, and we were put on the flight back to the Belgrade, via Istanbul. The problem is that we couldnt take our baggages because we didnt pass the passport control and the airport staff told us that the baggages will be diverted to Belgrade with us. But when we arrived at Istanbul in return way we didnt find them. Please help us find them. Passengers information: 1.Nikola Mastalovic 2.Vladimir Dervisevic Flight number for outgoing flights: PC374(Belgrade-Istanbul) PC785(Istanbul-Tel Aviv) Return flight numbers that they offered us: PC373 Gmail: voparnica@gmail.com
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Why i can't get my lost bags I'm very * because no one is there to help me in your company. I tried everything I can but it's almost one month without my bags.
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Guest : Hi, does anyone know what a Pegasus PIR Baggage Number looks like? Trying to track down a lost bag but can't get any further without this, thanks.... Hi, I had the same issue. If you dont have the baggage number pegasus should have it. Call their specific baggage line. I have the Turkey number 08502500224
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Hi, does anyone know what a Pegasus PIR Baggage Number looks like? Trying to track down a lost bag but can't get any further without this, thanks....
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I traveled from Trabzon to Doha via Istanbul SAW transfer. I arrived in Doha but didn’t receive my bag. It’s worth mentioning that all the staff told me when I landed in Istanbul that my bag is directly carried to Doha. Still Pegasus didn’t reply to me on such complaint regarding my lost bag. A friend of mine went to Pegasus at Trabzon airport and explained to them what happened to me, however, they replied that the bag flew from Trabzon but they didn’t receive it in Istanbul. Maybe it got dropped in the sea.
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I would like to complain about the unwillingness of Pegasus check-in counter to assist passengers. I reached the counter, the employee looked at the ticket I gave her, and without looking to details, she told me that my flight is cancelled due to snow in Trabzon. Then I went to the supervisor to tell him what shall I do, he told me that my flight is not cancelled and everything is ok and the cancelled flight is the other one 3 hours later. This happens to me a lot as they seem to hate their jobs and help passengers.
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Hello, I also want to claim the behavior and competence of the airline stuff in the airport of Düsseldorf, today I was checking in to fly to Istanbul. I had my baggage with me, weight 15.1 kg. At the check-in counter first the Afro-America lady was very unfriendly and even rude, hardly spoke German or English. Required a visa from me, I got nervous as I’m a Russian citizen living in Germany with a residence permit. So I was confused and didn’t have a second look at my boarding pass. When I already was at the gate I noticed that the second part of the baggage erotische missing! The stuff member simply didn’t stick it to my boarding pass. My only hope is that my suitcase arrives, but I didn’t deserve such attitude and why should I do smb’s job and double check! I’m very disappointed in such “service”.
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Hi I had a flight today and I bought an extra 20kilo but my bag was only 5 kilo extra can I get a refund of 15 kilo
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Hello, I am facing an extreme inconvenience because of one of your check-in counter’s officers. He took my baggage and did not issue me the “Baggage Tracking Number”. I asked him twice the BTN but, he said, “no it is all right and you can proceed with the boarding now”. When I reached here (at Karachi airport), I could not find my baggage. The staff at the Karachi airport is asking me for the BTN which I do not have because of your officer’s ignorance. Tell me how can I claim my baggage in such a situation? I have evidence regarding the discussion I had with your officer about that baggage (check the following text for details). I had a short discussion with your officer about my baggage. As can be seen in the attached R1 document, the baggage weight limit is not mentioned. So I carried 18.5 KG of stuff in baggage which meets the dimension requirement. But the officer said, “such weight is not allowed”. I said “how much is allowed? And where is it written?”. He said “now I am writing that only 10 KG is allowed”, and he wrote on R1. I said, “how would I know this weight limit back at home?”. Then he replied very very disrespectfully that “either you pay 59.00 euro or drop 8.5 KG” (both conditions are written by his hand on R1). So, being a student with limited resources, I decided to drop some of my weight rather than paying such a heavy amount. Later, I came back with reduced stuff and weighted again. This time it was around 12.25 KG. I said, “is it OK? Or should I drop more?”. He replied, “no problem, it is OK”. Then he Checked the PCR test and encircled 3 pieces of information (see attached R2). He gave me a self-declaration form and checked my Pass-Track entry which was required for Pakistan. Then, the officer told me “proceed with the boarding now”. I said, “what about baggage?”. He replied, “It is alright, you can proceed”. Since I had already faced his inappropriate behavior, I did not argue and proceed with “self-declaration” and “boarding pass” only (see attached R3_a and R3_b). The purpose of sharing the above discussion is to show the maximum evidence I have regarding my baggage. I also attached pictures of my baggage (R5_a and R5_b) that luckily I took a few months back to let my friend know about it. I have also attached the complaint receipt (R4) that I registered at the time of arrival at Karachi airport. Till now I was waiting for a reply from them. But, today they asked me to contact you directly. Please help me in finding the baggage.
What a disappointment! This airline has incompetent, rude and inconsiderate employees. I will never ever ever use this airline again.
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I was supposed to go from SAW to HRG with my boyfriend and cat. I called earlier to confirm with the airline, and it even says on the website, that I do not need a pet passport unless going to the EU. After they did not let me on the flight, I spoke to 10 extremely rude staff members and nobody was helpful. They don’t me they don’t know, don’t care, go to someone else because I wont help you. One lady threw papers at me and others were playing on their phones. All I saw these people do in response to other people with problems is find a way to deny them and blame the customer. This company makes spirit airlines look like emirates. I need a refund and I hope this company does not last much longer, for the sake of others lured in by cheap prices, only to get robbed in the end.
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Hello my flight it was in 25.2.2021 from Frankfurt to Istanbul to kyiv and tell now I didn't receive my baggage me and my sister we have 4 lost baggage (2big and 2 small).
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I was traveling from Beirut airport to Istanbul Sabiha Gochen airport on 16th December on flight pc864. when I took my check-in bag and arrived home. I found that one of my bag`s pocket was opened my original iPhone 12 charger, my apples charger, a hair trimmer and an extra iPhone cable are missing. as a customer to your airline i did not expect such a behavior and i would like to claim all my staff back.
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Hello, 9 . December 2019 I received damaged baggage,litteraly my trolley was in 2 pieces.My flight was from Istanbul to Belgrade.After I submitted all documentation they accepted to pay 350 TRY and requested from me account number and swift code. Since that, they started to giving me excuses that my account is wrong and swift code is wrong and that I sent to them wrong currency code ( I sent them even original copy from bank with all possible currencies and Swift's and payment instructions) After that they just send me automatic messages that my case is in investigation :D But for sure I will give this case to my lawyer because I will not tolerate this.
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Hi dear 05.02.2020 I fly Stansted to Konya.when I was in Istanbul sebiha force airport one of the plain crush.and my baggage left in airport.when I was in Turkey customer service so busy I try to contact them but not reached.now I come back to England my baggage still in istanbul is it possible to get it in england
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I did not find my baggage when i return to my country Bahrain. At Bahrain airport they said you have to go online site and complain I don't know where I should get the site
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hello my baggage was damage fr om pegasus. i give all document they told me with report and stamp from the company who fixed the baggage and pegasus told me in the end they will not pay . i need to know wh ere i can report this
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Good morning My baggage was damaged. The file ask me tracking number. Where I can find it? Thank You
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Pegasus lost my baggage and are not able to track it using the Bag Id that they provided. Why cannot they track their own system with the bad Id they provided? I had very expensive and important things in my bag and I am willing to pick from any airport if they at least track the bag. Any help would be great.
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Hello. I lost my luggage with Pegasus Airline 1 month ago. after 21 days they sent me an email saying that I can start the process for compensation. However I sent them the content list of my luggage, they offered me a very very low price for the refund that does not make any sense and they told me or I should accept the offered price, or they will search for the luggage again. I think I need to start a legal action. Does anybody know how I can proceed?
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I flew fr om Istanbul to Koln on the 19/8/2018 with a connecting flight to Bristol in the Uk. My luggage did not arrive in Koln it was flight number PC1011. I reported it missing on arrival and my reference number is CGNPC20530. I have been told that the case is in Heathrow a destination you do not fly to. I keep receiving emails to say contact your arrival airport and when I call they say it is in Heathrow. I have spoken to Heathrow who can’t help. I am going around in circles and getting no where. I am hoping you can’t help. My wedding day Rag Heur wathch worth £2000 and holiday clothes contents and toiletries make the total value over £4000. I really dont know what to do It costs me a lot of money to keep ringing Germany and getting know wh ere. Every time I email I get an automated reply Please HELP.
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This company should transport only cheap goods ... just ... just not people because PEGASUS AIRLINES does not treat people with respect
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All of them tell me not to buy tickets from these airlines because they are poor and treat their employees badly with people
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One of the worst Turkish companies, and also unfortunately the employees working in this company of the worst employees in the world, especially the employees of the company in Belgium at the airport Charleroi yesterday 26/06/2018 Thursday morning one of the employees of this company to hurt us in travel and deprive us of trivial reason and we lost the quantity Tickets The company must open an investigation with this employee to know its simplicity in the manufacture of problems and I still keep tickets so far for those interested
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We want to buy a flight from Istanbul to France. Could you pls let us know which agent in Tunisia is able to book such flight (i want to pay cash not by credit card). For travel from Tunisian and surrounding territory, using this air carrier only, it is advisable to contact the air carrier directly. All international queries should be directed to tel 0090 850 250 67 77
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Dear, We want to buy a flight from Istanbul to France. Could you pls let us know which agent in Tunisia is able to book such flight (i want to pay cash not by credit card). Thanks
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Guest : Totally agree with previous posts about Pegasus Airlines. They lost one of our bags last september and we have still not received any compenstion. I have sent them all the receipts and banking information that they require but I still get the same answer that they need receipts and IBAN nr in order to make a refund. In the last mail I received information that they now request an Invoice. I wounder what they will be needing next time. I will strongly advise people not to use Pegasus. If there is no outher flight available only travel with handluggage. Hello I am currently running a lawsuit agaisnt Pegasus Airlines. My lawyers might be able to do something for you please contact me at hampusrobin@gmail.com your testimony in the least might be very important. Thank you.
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Mrs Berrin Zulhayir : Dear Pegasus; on the 5th Feb 2015,Flight 502 was late by 1 hour ,thus meant that our schdule flight to Ankara via Istanbul Sabiha Gokcen was lost. relayed an hour late flight that was arrenged and due to this we have lost our 3 luggage, which still not found. We have had to buy the minimum essentail items of winter cloths there.No one has compensated us for that as yet.Please advice or Direct Many thanks Hello Ms , did you ever get your bags back from pegasus or get any compensation? Please contact me a hampusrobin@gmail.com
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Guido Coolegem : Last friday, august 7 2015, my suitcase also didn't show op in Amsterdam. We flew from Antalya. They are terrible to contact. Lost my suitcase and still they haven't found it. My lenses, and brill are in the suitcase next to all my clothes, shues, things we bought for a gift, can't be found!! Last time a flew with this airline, for sure!!!!!! Hello Guido, did you ever get your suitcase back from Pegasus airlines? If not please contact me at hampusrobin@gmail.com I am currently running a legal suit agaisnt Pegasus airlines, if you contact me my lawyers might be able to do something for you and please dont think it's too late.
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Guest : Pegasus ave lost my luggage flying for Tel Aviv to Tirana. Their lost baggage phone line told me today they 'think' they have a bag that might be mine in the Turkish airport but they don't know, when I offered to give a detailed description to help them verify if it was or not my bag they declined saying I had to call the airport? I'm wondering if that was just a made up answer. Not impressed as I am travelling through Europe for the next 2 weeks, now with no other clothes than what I have on and a lot of valuable possesions missing. I agree with everyone here, it seems to be a common problem that they lose luggage. Won't use them ever again and will spread that word.. Did you ever receive your luggage from Pegasus Airlines? If not do you still have your luggage tickets? Or any other proof you luggage was lost? Please contact hampusrobin@gmail.com I am currently running a legal suit agaisnt pegasus airlines.
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Hello Dear guests I am Robin and am currently running a law suit against Pegasus airlines for lost luggage. Pegasus airlines lost 4 checked in luggages and refused compensation, if anyone is in a similar possition, or whos luggage have been lost by Pegasus within the past two years. And you still posess a luggage ticket, maybe even a PIR report or some other evidence that your luggage was lost please contact me asap on hampusrobin@gmail.com and my lawyers about to be yours may be able to take your case together with mine agaisnt pegasus airlines for free. They will not charge a dime unless they win the case and then they take 25% of of the overall gain.
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Chloe : DO NOT FLY WITH THIS AIRLINE I was assaulted by a drunk passenger who had purchased a large quantity of vodka from Pegasus staff on a 2hr flight from Berlin to Istanbul. During the incident, the passenger also assaulted other passengers and the airstaff did nothing to diffuse the situation, or control the violent man. After the police arrived and the man was arrested the airline recommended my friend and I miss our connecting flight to go to the Istanbul police station to give a statement for the assualt charge. They said ths assault was a "personal matter" and they would not provide us with accommodation or a new flight, so we would have to buy a new ticket the next day. Naturally we refused and caught our original flight onto Bahrain, and sent our statement tot he police through the relevant Embassies. The airline did not follow standard safety protocol during take-off and landing and did not care about ours or other passengers wellbeing. Hello Chloe I am driving a law suit against Pegasus Airlines, my name is Robin. Maybe my lawyers can do sonething for you if you were never given compensation, please contact me at hampusrobin@gmail.com
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My flight today is delayed 2 hours from Gatwick to Istanbul Because of this I will miss my next Pegasus flight from Istanbul to Delhi. What will happen. R u gonna change my flight and provide me accommodation and compensation for this flight when I land in Istanbul. Not happy first time flying bad experience.
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Very good service! Летел с супругой рейсом Львов-Стамбул-Шарм и назад. Работой авиакомпании остался очень доволен. И вот, в частности, почему: 1) Удобная система покупки билетов через Интернет, позволяющая находить дешевые удобные варианты перелёта 2) Отлично работала агент по продаже билетов в Львовском аэропорту, выбирая самый удобный для нас вариант оформления билетов и багажа. 3) Хотя я покупал билеты по самому дешевому тарифу, Pegasus позволил мне переоформить вылет на более позднюю дату без каких бы то ни было доплат. Оба перелета были оформлены как стыковочные, а при регистрациях мне и супруге выделялись смежные места - без дополнительной платы. 4) В обратном билете время вылета из Египта ошибочно было указано по Анкаре, а не по Каиру. Это, конечно, нехорошо, но задолго до вылета сначала Pegasus прислал CMC, потом ко мне дозвонилась (с 3-й попытки) менеджер, а когда она поняла, что я не силен в английском, то дозвонился их русскоязычный сотрудник и таки четко объяснил мне время вылета. 5) Вылет из Львова в Стамбул был отложен на 10 часов. Это, конечно, нехорошо, но причиной откладывания был очень густой туман в Львове, из-за которого подлетавший уже к Львову борт решил вернуться в Стамбул, чтобы позднее снова лететь во Львов – ради обеспечения безопасности пассажиров. Сразу по получении информации о возврате борта в Стамбул всем "задержанным" пассажирам была выдана вода и булочки. Позднее дважды выдавались талоны по $4 на питание в кафе. Информация о причине задержки и её сроках была быстро и четко доведена до пассажиров. 6) Остальные перелеты прошли без сбоев. Полеты и посадки прошли отлично. В самих самолётах мне (с длинными ногами) было достаточно комфортно сидеть.
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I have been flying since 1982 for both leisure and business trips. I have flown in various cabins including private jets. In all my time flying I have never experienced such an appalling catalogue of events as I did with Pegasus Airlines aka flypgs.com. BA cancelled my flight to Sharm el Sheikh and I had to book Pegasus Airlines for a lot of money for a no frills product. At Baggage Drop Off at LGW, despite my having a boarding pass I was unable to be processed. After two hours I was finally entered onto the flight manifest by Pegasus. At that time I was also advised that my return flight would not land at LGW but at Stansted Airport. There was only availability for a flight returning to LGW five days earlier as I had parked my car at LGW and there were no flights available after my return date. So upon my return, after a night of very little sleep I had to take public transport from Stansted to Gatwick to collect my car and drive home. As Pegasus Airlines is a Turkish airline and not a European airline they do treat customers with little respect. The telephone manner of the airline assistants is of a very poor standard indeed. I cannot recommend Pegasus Airlines at all.
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DO NOT FLY WITH THIS AIRLINE I was assaulted by a drunk passenger who had purchased a large quantity of vodka from Pegasus staff on a 2hr flight from Berlin to Istanbul. During the incident, the passenger also assaulted other passengers and the airstaff did nothing to diffuse the situation, or control the violent man. After the police arrived and the man was arrested the airline recommended my friend and I miss our connecting flight to go to the Istanbul police station to give a statement for the assualt charge. They said ths assault was a "personal matter" and they would not provide us with accommodation or a new flight, so we would have to buy a new ticket the next day. Naturally we refused and caught our original flight onto Bahrain, and sent our statement tot he police through the relevant Embassies. The airline did not follow standard safety protocol during take-off and landing and did not care about ours or other passengers wellbeing.
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Mrs Berrin Zulhayir : Dear Pegasus; on the 5th Feb 2015,Flight 502 was late by 1 hour ,thus meant that our schdule flight to Ankara via Istanbul Sabiha Gokcen was lost. relayed an hour late flight that was arrenged and due to this we have lost our 3 luggage, which still not found. We have had to buy the minimum essentail items of winter cloths there.No one has compensated us for that as yet.Please advice or Direct Many thanks did you get your luggage back? I have similar problem.
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NEVER ever book with this airline!!! Dec 31/12/15 flight from Dubai to Istanbul dleayed by over 5 hrs. Landed Istanbul, all flights to Stansted grounded, no info available, staff rude and unhelpful, had to purchase visa as not allowed to go to hotel for overnight stay. Email received saying flight at 10.20 am next day, arrive at airport 8am, only to be told by staff that we were not on their system and our flight is scheduled for 20.20 pm, flight again delayed for 2 more hrs!! Never again!
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Pegasus ave lost my luggage flying for Tel Aviv to Tirana. Their lost baggage phone line told me today they 'think' they have a bag that might be mine in the Turkish airport but they don't know, when I offered to give a detailed description to help them verify if it was or not my bag they declined saying I had to call the airport? I'm wondering if that was just a made up answer. Not impressed as I am travelling through Europe for the next 2 weeks, now with no other clothes than what I have on and a lot of valuable possesions missing. I agree with everyone here, it seems to be a common problem that they lose luggage. Won't use them ever again and will spread that word..
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VERY BAD SERVICE AND CUSTOMER ATTENTION. NEVER MORE!!! NO REPONSE TO EMAILS!!!!!! DON´T USE IT ON MY OPINION THE WORST AIRLINE COMPANY
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Last friday, august 7 2015, my suitcase also didn't show op in Amsterdam. We flew from Antalya. They are terrible to contact. Lost my suitcase and still they haven't found it. My lenses, and brill are in the suitcase next to all my clothes, shues, things we bought for a gift, can't be found!! Last time a flew with this airline, for sure!!!!!!
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Atttention! Pegasus Airlines is stealing money! They question credit card transactions during checking in. You cannot fly but the money is lost. They emploed special company Accertify to avoid any chargeback complaints too. Stay away!
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We have made the same experiences. They keep writing the same email trying to delay things. Anyone any idea if it makes sense to sue them?
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After many flights to TRNC with this airline and having no problems I was very suprised when on a trip on 23 april this year.it all whent wrong. Due to what we were told that we could not fly. This was due to a light buld out in the cockpit.Then the crew had gone for a break. We waitedfrom 1330 when we should have flown but we did. Not go until 2330 .I have been trying to sort out the problem with this airline but its like trying to talk to a ghost. No reply from them automatic reply in Turkish.after writing a letter to the headquarters and dozens of e.mails STILL NO proper REPLY. Useless.!!
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i got book my flight and made payment through my card my flight is on 06-06-2015 from Marseille to istanbul my reservation no. is 999129 340 i booked on 31-05-2015. but i have not still received my e- ticket please send me soon my e-ticket so that i can get its print
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MY E-MAIL ADDRESS......rob. mcglinchey@yahoo.com HOW IS IT THAT WHEN PEGASUS DAMAGE YOUR LUGGAGE THEY MAKE IT SO DIFFERCULT TO MAKE A CLAIM . I HAVE NOW SENT OVER 40 E-MAILS TO THEM BUT THEY KEEP MAKING EXCUSES LIKE , "WE HAVE LOST YOUR PAPERWOK" 3 TIMES . or "CAN YOU SEND IT ALL AGAIN " 8 TIMES. THIS IS VERY BAD BUSINESS.
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Dear Pegasus; on the 5th Feb 2015,Flight 502 was late by 1 hour ,thus meant that our schdule flight to Ankara via Istanbul Sabiha Gokcen was lost. relayed an hour late flight that was arrenged and due to this we have lost our 3 luggage, which still not found. We have had to buy the minimum essentail items of winter cloths there.No one has compensated us for that as yet.Please advice or Direct Many thanks
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Me and my wife have booked our flights from madrid to dubai on May 20, 2014 stop over istanbul, how are we going to book for our additional lbaggage allowance and do we have a free baggage allowance, how many kilos?
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Totally agree with previous posts about Pegasus Airlines. They lost one of our bags last september and we have still not received any compenstion. I have sent them all the receipts and banking information that they require but I still get the same answer that they need receipts and IBAN nr in order to make a refund. In the last mail I received information that they now request an Invoice. I wounder what they will be needing next time. I will strongly advise people not to use Pegasus. If there is no outher flight available only travel with handluggage.
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Do NOT use this airline. They lost my luggage and are incompetent in their handling and customer service. Beware! I will NEVER use this airline again and have forbid my family and friends to use them. I have seen a number of posts online from people who have suffered at the hands of this airline. DO NOT USE them beware.
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What a joke, happened that you took money out of my credit card on the 13/08/2014 and is happening still today that you answer to my request with lies, telling me some details is missing, telling me I didn't send my credentials and telling that still I must wait, After all this time I have send you 30 request for my refund, and you are still telling me that I will have to send you again my credentials, and beside that you tell me that is not your department that is dealing with this issue, and still tell me that is because the summer thing that there is too much delay, I can tell you that I have spent 70GBP already if not more calling your customer service, listening to your customer service lies all the time, everybody seem to help, but none can do anything so I wonder how and when I will get my money refunded, because this is really ridiculous, how can you take money from credit cards without owners permission, and not even rush up to give refund, to me this is calling stealing. In the mean time I would like to thank you for the time you spend with me at the phone, which is at least 30 min a day, really appreciate how you fill my days with wonderful lies, and of course I understand that you must be so busy to refund an amount of 140GBP just by clicking a button, I'm sure is a hard to work when is about of giving what you have taken without permission. I imagine I will receive another email anytime soon asking me again for my credentials, and afterword I'm so sure that once again I will ear "Sir there is nothing I can do, or like Sir you issue is in progress because we are dealing with october issues now, eh eh funny thing is, my issue started 13th of august 2014, but I understand is only been not less than 67 days, and of course not even God knows when you will have time to refund me. I hope you haven't fixed the issue on your website so you can still take money out of customers cards without any permission, so you bank account rises more interest on your money, and I do seriously hope you don't change the way you give training to your customer service, because they seriously do a great job for your company, and of course I really hope that all this happening to me and so many other customers, I really do hope it will never happen to any of you in this great company.And I must say I really hope you have a pleasant time dealing with your issues, because I really do have great time wasting money and time with you.
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Hi I had travel from stanstead airport to Beirut Lebanon and I really had the ever bad travel and worsted flight . First I can't feel safe on this flight because the staff is really not good they stole my expansive stuff from my laggege during the time when we make transite in turky . Second thing they let us waiting in the airport for more than 6 hours for transits with out any advance notice . And when I am going to come back it miss the plain it was still 10 minute to go and they didn't let me in and they didn't help me by another flight . Then I have to stay in the hotel for two additional days and in that time I work so hard to fined another ticket . Then after two days I fined only one on Lufthansa airline at business class and it cost me £870 for one way back to London just because of Pegasus airline team and I had to barrow this money from my credite card after I spend my money on holiday . I was so disappointment of that and the most bad thing when I fined they stole the present which I was buying and it was 5 watches from swatch and it cost me a lot and I didn't fined any one of them it was so rediclas and I was so * . After that I am trying to fined help to know how to make claim non of them they want to help . That's why I will never ever do it again even if my ticket they can cost me more and I am not recommending any one to go with Pegasuse airline because I feel this flight it's not good at all
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The worste airline I have ever had to deal with, always late, made me miss my connecting flight, and lost my luggage, I've called every number and none of them work.
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No one should take pegasus airlines. they lost my baggage from istanbul to beirut !! one week left and more and noo answer about my stuff !! PLEASE DON'T TRAVEL WITH THIS COMPANY !! IT'S A AWFULL
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I flying with begasus boeing 737-800 on 3 April from munchen to iraq Ernil and we will return in 29 Aril to Munchen my Buchnumber is. 5CC5ZV. Dated 10 march and we will change the date pf return to be 9/5 instead of 29/4. Can you send your answer in my e. mail. nahla_alexan@yahoo.com
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Still waiting for Pegasus to respond to a complaint my husband made 2 weeks ago. He flew from Izmir-Istanbul-Stansted but his luggage never left Istanbul! Waited 3 hours at Stansted, noone to help and had to drive 2.5 hours home with no clues and certainly no luggage! Called every tel no. under the sun the following day (PGS Istanbul head Office, PGS Istanbul airport, PGS Stansted airport..... etc), numbers either did not work or we were fobbed off and told to call elsewhere. In fact PGS at Stansted told us we would need to go to Stansted and deal with the matter in person, even though were 2.5 hours away and it wasn't our fault! A helpful lady at Stansted found our luggage in the end and sent it the following day via courier. Pegasus offered no help, no interest and certainly no apology and can't even respond to an email we have sent three times now. I will make sure I spread the word everywhere and will continue until I get a satisfactory response. DO NOT FLY WITH PEGASUS
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tomas, Sep 18 14:16 (BST) HELLOW. THIS MORNING WE LOOSED OUR FLIGHT FROM TEL AVIV TO STAMBUL (ROUNDTRIP). CAN WE USE OUR FLIGHT BACK FROM STAMBUL TO TEL AVIV ON 25.09.13? THANK YOU
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HOW CAN THE IATA HAVE IN THIS MEMBERS SUCH AIRLINE AS PEGASUS, WITH SO MANY COMPLAINS ABOUT THEM?
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WE ARE VERY WORRIED ABOUT WHAT WE ARE READING IN THE INTERNET ABOUT THIS COMPANY, WHERE WE JUST BOUGHT TWO TICKETS FROM BERLIN TO TEL AVIV, NUMBER OF LAST MINUTE 111220683 AND FROM EDREAMS 2N38GJ, FOR THE OCTOBER 8. WE WILL HAVE A WEDING AT DAY 9 AND WHAT YOURS CLIENTS TELL AND INFORME OTHERS POSSIBLE PASSENGERS IS THAT THIS COMPANY IS NOT TRUSTFULL, THEY CHANGE DATES AND TIMES FROM THE FLIGHTS AND THEY DONT ANY RESPECT FOR THE COMPLAINS FROM THE PASSENGERS... THAT YOU EVEN USE THE CREDIT CARD FOR OTHERS EXPENSES... THAT BECAUSE WE ALREADY BLOCKED OUR...PLESE WE WOULD LIKE TO CANCEL THIS PURCHASE WITHOUT PENALTY BECAUSE WE DIDN T KNOW NOTHING ABOUT THIESE BAD BEHAVIOUR AND FROM THE FAME OF THIS COMPANY... GO TO WWW.COMPLAINSTBOARDER.COM AND YOU WILL SEE SOME OF THE INFORMATIONS ABOUT YOUR COMPANY....WE ARE SENIORS, MY HUSBAND HAS A HARD DESEASE AND HE IS ASTONISHED WITH ALL...
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The worst airlines I have ever deal with! If you want to save your money, don't fly with Pegasus. One month ago they withdrew money from my account twice. I wrote emails and called but till now they don't refund my payment. All they said was only: "You should be patient!" I hate them...
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