Primera Air Scandinavia Discussion

28 August 2015 12:08:00 Stian Søfting

Want to share my experience with this company, to make sure that noone does the same mistake as I did when I ordered a flight with this company. Late october last year I ordered tickets to Las Palmas fr om Gardermoen at Primera air's site. A week before departure, I recieved an email wh ere I was told that my flight was delayed from 10.45 pm, to 2.25 pm. I sendt a reply the same day, asking an explanation for the delay, and was told that the delay was due to changes in slot time at Gardermoen airport, in other words, not anything the aieline was responsible for and nothing I could complain about. The problem started when I got to Gardermoen about 11.45 am, but could not find my flight on any of the boards, and was unable to find any check-in points for Primera Air. After about an hour of intensive searching, I was told that my flight left Gardermoen 10.45 that day. This company had sold tickets to me and several other passengers, and for some reason, told us that the flight was delayed to make sure we did not show up at the airport in time for our flight. I contacted costumer support, but they had closed the office for the day, so I was only able to reach one employee, who was responsible for the luggage sendt with Primera Air. I was told that I had to wait 3 days until monday morning, before the main office opened and could help me further. As I only had a weeks vacation, and my daughters was waiting for me, I had to travel from Gardermoen to Rygge and get a new ticket to Las Palmas with another company. Eventually I got to Las Palmas, But it would take the company another 9!! months and a lot of emails, complaints and finally a threath of a lawsuit, before they eventually covered my expenses for the new ticket. Stay clear of this company!!