Disaster is the only word to describe this outfit. Our flight from Punta Cana was delayed 24 hours, no info. Missed connecting flight to Malaga, but no rep at Madrid to sort out overnight accommodation or flight to Malaga. Total delay over 40 hours. Never use this lot again they are disorganised, and useless.
DON´T FLY WITH PULLMANTUR AIR!!!!
There´s a reason why it is probably one of the cheapest options. I flew to Cancun fr om Madrid with Pullmantur Air around six months ago. When I arrived to the airport my suitcase was nowhere to be found. I waited and waited and then after speaking to customer service I had no choice but to fill out a PIR and go to my resort. I called the airport and Pullmantur on a daily basis but no one had a clue as to wh ere my suitcase was. I spent my one week vacation without any of my belongings, shopping for basics and trying to get answers. On the last day of my vacation I was finally told that my suitcase was sent to Havana, but as of today I still don´t have my suitcase. I spent months emailing and calling Pullmantur Air, they made me send them original receipts of my belongings (over 2000 euros worth of receipts) and I had to sign a document in order for them to proceed with my case. In the end they gave me a pathetic 400 euros to cover all of my belongings and the basics that I had to purchase while in Cancun. Throughout this entire disaster top management always refused to speak to me or contact me.
Don´t think twice about it, fly with a different airline